{"roots":["3:1820"],"nodeById":{"3:1533":{"id":"3:1533","assetId":"VariableCollectionId:9c8829d931e5edf32af8feea8eb3b09c7913e2e7/855:210","type":"VARIABLE_COLLECTION","name":"Presets","defaultModeId":"4:0","modes":[{"modeId":"4:0","name":"Custom"}]},"3:1535":{"id":"3:1535","assetId":"VariableCollectionId:616d30e8eeb39ca45e47d94d46a1ce241d6ced0c/855:210","type":"VARIABLE_COLLECTION","name":"Presets","defaultModeId":"4:0","modes":[{"modeId":"4:0","name":"Custom"}]},"3:1534":{"id":"3:1534","type":"VARIABLE","assetId":"VariableID:59e7e9f91a8926f9acdc3137eabecf817c18621c/855:134","name":"tokens/strokeWidth","resolvedType":"FLOAT","variableCollectionId":"VariableCollectionId:9c8829d931e5edf32af8feea8eb3b09c7913e2e7/855:210","codeSyntax":{},"valuesByMode":{"4:0":1.5}},"3:1536":{"id":"3:1536","type":"VARIABLE","assetId":"VariableID:83bb4e0a279d531c1b8fb210d760aec9ddeae4dc/855:173","name":"strokeWidth","resolvedType":"FLOAT","variableCollectionId":"VariableCollectionId:616d30e8eeb39ca45e47d94d46a1ce241d6ced0c/855:210","codeSyntax":{},"valuesByMode":{"4:0":{"type":"VARIABLE_ALIAS","id":"VariableID:59e7e9f91a8926f9acdc3137eabecf817c18621c/855:134"}}},"3:1820":{"type":"WEBPAGE","id":"3:1820","name":"/third-party-callers","absoluteBoundingBox":{"x":7858.0,"y":0.0,"width":2711.0,"height":19870.0},"isolatedAbsoluteRenderBounds":{"x":7858.0,"y":0.0,"width":2711.0,"height":19870.0},"relativeTransform":[[1.0,0.0,7858.0],[0.0,1.0,0.0]],"size":{"x":2711.0,"y":19870.0},"fills":[{"opacity":0.0470588244497776,"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["3:1821","3:1849","3:1877"]},"254:6272":{"type":"FRAME","id":"254:6272","name":"Social links","absoluteBoundingBox":{"x":10154.0,"y":19750.0,"width":64.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":19750.0,"width":64.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,46.0]],"size":{"x":64.0,"y":24.0},"fills":[],"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"top":{"pixelOffset":46.0,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","children":["254:6275","254:6279"]},"254:6279":{"type":"SVG","id":"254:6279","name":"Social link 4","absoluteBoundingBox":{"x":10194.0,"y":19750.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10194.0,"y":19750.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,40.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.75,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":254,"localID":6288},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:josuefreyes44@gmail.com","openUrlInNewTab":true}],"isDeleted":false,"stateManagementVersion":1}],"hash":"7054e409254d9a3642bd43b9ebb7f60a4b949bd1"},"254:6276":{"type":"SVG","id":"254:6276","name":"Vector","absoluteBoundingBox":{"x":10154.0,"y":19750.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":19750.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"constraints":{"vertical":"SCALE","horizontal":"SCALE"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":0.0,"sizeFraction":0.0},"bottom":{"pixelOffset":0.0,"sizeFraction":1.0}},"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.75,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":254,"localID":6283},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.linkedin.com/in/josuefreyes/","openUrlInNewTab":true}],"isDeleted":false,"stateManagementVersion":1}],"hash":"57ff6da7625fbefde975bf22df11030fdabd1803"},"254:6271":{"type":"TEXT","id":"254:6271","name":"< back to projects","absoluteBoundingBox":{"x":10154.0,"y":19704.0,"width":327.0,"height":22.0},"isolatedAbsoluteRenderBounds":{"x":10155.6806640625,"y":19708.275390625,"width":152.3466796875,"height":17.40625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":22.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"top":{"pixelOffset":0.0,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"<  back to projects","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","hyperlink":{"type":"NODE","nodeID":"/"},"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":21.6000003814697,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1636":{"type":"FRAME","id":"39:1636","name":"Testimonial wall 2","absoluteBoundingBox":{"x":10130.0,"y":18822.0,"width":375.0,"height":850.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":18822.0,"width":375.0,"height":850.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,18722.0]],"size":{"x":375.0,"y":850.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":80.0,"paddingRight":24.0,"paddingBottom":80.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1637","39:1640"]},"39:1657":{"type":"TEXT","id":"39:1657","name":"Affinity diagramming largely done alone; collaboration could yield richer insights.","absoluteBoundingBox":{"x":10162.0,"y":19544.0,"width":311.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":10162.3974609375,"y":19549.818359375,"width":303.9287109375,"height":39.63671875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Affinity diagramming largely done alone; collaboration could yield richer insights.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1654":{"type":"TEXT","id":"39:1654","name":"Gathered perceptions; mitigated by triangulation and multiple interviews.","absoluteBoundingBox":{"x":10162.0,"y":19416.0,"width":311.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":10162.44921875,"y":19421.8984375,"width":277.98828125,"height":39.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Gathered perceptions; mitigated by triangulation and multiple interviews.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1641":{"type":"FRAME","id":"39:1641","name":"Column 6","absoluteBoundingBox":{"x":10154.0,"y":19104.0,"width":327.0,"height":232.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":19104.0,"width":327.0,"height":232.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":232.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1642","39:1645"]},"39:1645":{"type":"FRAME","id":"39:1645","name":"Text block 7","absoluteBoundingBox":{"x":10162.0,"y":19232.0,"width":311.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":19232.0,"width":311.0,"height":104.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,128.0]],"size":{"x":311.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["39:1646","39:1647"]},"39:1642":{"type":"FRAME","id":"39:1642","name":"Text block 6","absoluteBoundingBox":{"x":10162.0,"y":19104.0,"width":311.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":19104.0,"width":311.0,"height":104.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,0.0]],"size":{"x":311.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["39:1643","39:1644"]},"39:1275":{"type":"FRAME","id":"39:1275","name":"Card 7","absoluteBoundingBox":{"x":10154.0,"y":18411.0,"width":327.0,"height":354.0},"isolatedAbsoluteRenderBounds":{"x":10142.0,"y":18405.0,"width":351.0,"height":378.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,1582.0]],"size":{"x":327.0,"y":354.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0299999993294477},"blendMode":"NORMAL","offset":{"x":0.0,"y":6.0},"radius":12.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1276","39:1277"]},"39:1278":{"type":"FRAME","id":"39:1278","name":"Body","absoluteBoundingBox":{"x":10178.0,"y":18594.0,"width":279.0,"height":140.0},"isolatedAbsoluteRenderBounds":{"x":10178.0,"y":18594.0,"width":279.0,"height":140.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":279.0,"y":140.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":15.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1279","39:1280"]},"39:1248":{"type":"FRAME","id":"39:1248","name":"Body","absoluteBoundingBox":{"x":10178.0,"y":18204.0,"width":279.0,"height":147.0},"isolatedAbsoluteRenderBounds":{"x":10178.0,"y":18204.0,"width":279.0,"height":147.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":279.0,"y":147.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":15.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1249","39:1250"]},"39:1250":{"type":"TEXT","id":"39:1250","name":"Led to subsequent activities like Service Blueprinting workshops and Heuristic Evaluations.","absoluteBoundingBox":{"x":10178.0,"y":18270.0,"width":279.0,"height":66.0},"isolatedAbsoluteRenderBounds":{"x":10182.068359375,"y":18274.8984375,"width":270.478515625,"height":56.294921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,66.0]],"size":{"x":279.0,"y":66.0},"fills":[{"opacity":0.5,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Led to subsequent activities like Service Blueprinting workshops and Heuristic Evaluations.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1246":{"type":"RECTANGLE","id":"39:1246","name":"Image","absoluteBoundingBox":{"x":10154.0,"y":18028.0,"width":327.0,"height":152.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":18028.0,"width":327.0,"height":152.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,4.0]],"size":{"x":327.0,"y":152.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"3c2e61af5fff80847dbcf853da05f9552d461626","originalImageWidth":705,"originalImageHeight":705,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"39:1213":{"type":"FRAME","id":"39:1213","name":"Card 5","absoluteBoundingBox":{"x":10154.0,"y":17638.0,"width":327.0,"height":354.0},"isolatedAbsoluteRenderBounds":{"x":10142.0,"y":17632.0,"width":351.0,"height":378.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,809.0]],"size":{"x":327.0,"y":354.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0299999993294477},"blendMode":"NORMAL","offset":{"x":0.0,"y":6.0},"radius":12.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1214","39:1215"]},"39:1215":{"type":"FRAME","id":"39:1215","name":"Body","absoluteBoundingBox":{"x":10154.0,"y":17807.5,"width":327.0,"height":166.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":17807.5,"width":327.0,"height":166.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,169.5]],"size":{"x":327.0,"y":166.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1216"]},"39:1217":{"type":"TEXT","id":"39:1217","name":"Informed Future Initiatives","absoluteBoundingBox":{"x":10178.0,"y":17831.5,"width":279.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":10193.97265625,"y":17838.123046875,"width":247.62109375,"height":15.58984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":279.0,"y":29.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Informed Future Initiatives","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1214":{"type":"RECTANGLE","id":"39:1214","name":"Image","absoluteBoundingBox":{"x":10154.0,"y":17656.5,"width":327.0,"height":151.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":17656.5,"width":327.0,"height":151.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,18.5]],"size":{"x":327.0,"y":151.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"042fa130996a33258068724c30b106581a4f4a87","originalImageWidth":694,"originalImageHeight":695,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"39:1184":{"type":"FRAME","id":"39:1184","name":"Body","absoluteBoundingBox":{"x":10178.0,"y":17421.0,"width":279.0,"height":169.0},"isolatedAbsoluteRenderBounds":{"x":10178.0,"y":17421.0,"width":279.0,"height":169.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":279.0,"y":169.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":15.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1185","39:1186"]},"39:1185":{"type":"TEXT","id":"39:1185","name":"Prioritized on Product Roadmap","absoluteBoundingBox":{"x":10178.0,"y":17421.0,"width":279.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":10215.560546875,"y":17427.623046875,"width":204.87890625,"height":48.46875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":279.0,"y":58.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Prioritized on Product Roadmap","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"32:641":{"type":"FRAME","id":"32:641","name":"Body","absoluteBoundingBox":{"x":10154.0,"y":17011.0,"width":327.0,"height":217.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":17011.0,"width":327.0,"height":217.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,145.0]],"size":{"x":327.0,"y":217.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["32:642"]},"32:642":{"type":"FRAME","id":"32:642","name":"Body","absoluteBoundingBox":{"x":10178.0,"y":17035.0,"width":279.0,"height":169.0},"isolatedAbsoluteRenderBounds":{"x":10178.0,"y":17035.0,"width":279.0,"height":169.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":279.0,"y":169.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":15.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["32:643","32:644"]},"32:643":{"type":"TEXT","id":"32:643","name":"Raised Awareness & Empathy","absoluteBoundingBox":{"x":10178.0,"y":17035.0,"width":279.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":10222.7138671875,"y":17041.623046875,"width":191.0830078125,"height":48.46875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":279.0,"y":58.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Raised Awareness & Empathy","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"32:640":{"type":"RECTANGLE","id":"32:640","name":"Image","absoluteBoundingBox":{"x":10154.0,"y":16859.0,"width":327.0,"height":152.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":16859.0,"width":327.0,"height":152.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,-7.0]],"size":{"x":327.0,"y":152.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"a16ac4ed5972954e5de3047ff51afd95866fa67f","originalImageWidth":724,"originalImageHeight":723,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"33:1151":{"type":"FRAME","id":"33:1151","name":"Text","absoluteBoundingBox":{"x":10154.0,"y":16467.0,"width":327.0,"height":338.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":16467.0,"width":327.0,"height":338.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,80.0]],"size":{"x":327.0,"y":338.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["33:1152","33:1153"]},"33:1153":{"type":"TEXT","id":"33:1153","name":"This 5-week discovery phase had a significant strategic impact, transforming a business metric problem into a human-centered challenge.","absoluteBoundingBox":{"x":10154.0,"y":16675.0,"width":327.0,"height":130.0},"isolatedAbsoluteRenderBounds":{"x":10167.4541015625,"y":16681.384765625,"width":299.712890625,"height":121.501953125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,208.0]],"size":{"x":327.0,"y":130.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"This 5-week discovery phase had a significant strategic impact, transforming a business metric problem into a human-centered challenge.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1393":{"type":"FRAME","id":"39:1393","name":"Feature list","absoluteBoundingBox":{"x":10170.0,"y":15241.0,"width":295.0,"height":1082.0},"isolatedAbsoluteRenderBounds":{"x":10170.0,"y":15241.0,"width":295.0,"height":1082.0},"relativeTransform":[[1.0,0.0,16.0],[0.0,1.0,275.0]],"size":{"x":295.0,"y":1082.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisSizingMode":"FIXED","children":["39:1394","39:1398","39:1402","39:1406","39:1528"]},"39:1528":{"type":"FRAME","id":"39:1528","name":"Feature","absoluteBoundingBox":{"x":10170.0,"y":16068.0,"width":295.0,"height":255.0},"isolatedAbsoluteRenderBounds":{"x":10170.0,"y":16068.0,"width":295.0,"height":255.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,827.0]],"size":{"x":295.0,"y":255.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["39:1529","39:1531"]},"39:1529":{"type":"SVG","id":"39:1529","name":"Checkmark","absoluteBoundingBox":{"x":10215.0,"y":16083.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10215.0,"y":16083.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"39:1409":{"type":"TEXT","id":"39:1409","name":"Address Internal Process Errors: Fix breakdowns causing misrouted calls or incorrect transfers back to IVR.","absoluteBoundingBox":{"x":10247.0,"y":15870.0,"width":173.0,"height":175.0},"isolatedAbsoluteRenderBounds":{"x":10247.4287109375,"y":15875.9091796875,"width":161.478515625,"height":163.2119140625},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":173.0,"y":175.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1],"characters":"Address Internal Process Errors: Fix breakdowns causing misrouted calls or incorrect transfers back to IVR.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"39:1407":{"type":"SVG","id":"39:1407","name":"Checkmark","absoluteBoundingBox":{"x":10215.0,"y":15870.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10215.0,"y":15870.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"39:1653":{"type":"TEXT","id":"39:1653","name":"CSR Interview Bias","absoluteBoundingBox":{"x":10162.0,"y":19384.0,"width":176.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10163.0654296875,"y":19385.751953125,"width":173.484375,"height":15.46875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":176.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"CSR Interview Bias","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1405":{"type":"TEXT","id":"39:1405","name":"Optimize IVR Paths: Re-evaluate and redesign TPC-specific IVR navigation to be more intuitive.","absoluteBoundingBox":{"x":10247.0,"y":15682.0,"width":173.0,"height":150.0},"isolatedAbsoluteRenderBounds":{"x":10247.8505859375,"y":15687.1611328125,"width":170.228515625,"height":139.037109375},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":173.0,"y":150.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1],"characters":"Optimize IVR Paths: Re-evaluate and redesign TPC-specific IVR navigation to be more intuitive.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"39:1403":{"type":"SVG","id":"39:1403","name":"Checkmark","absoluteBoundingBox":{"x":10215.0,"y":15682.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10215.0,"y":15682.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"39:1401":{"type":"TEXT","id":"39:1401","name":"Enhance Web Content: Improve form findability, provide clear online guidance (FAQs, step-by-step guides).","absoluteBoundingBox":{"x":10247.0,"y":15469.0,"width":173.0,"height":175.0},"isolatedAbsoluteRenderBounds":{"x":10247.4091796875,"y":15474.9091796875,"width":165.56640625,"height":166.9775390625},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":173.0,"y":175.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1],"characters":"Enhance Web Content: Improve form findability, provide clear online guidance (FAQs, step-by-step guides).","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"39:1399":{"type":"SVG","id":"39:1399","name":"Checkmark","absoluteBoundingBox":{"x":10215.0,"y":15469.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10215.0,"y":15469.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"85bd56518c02e17213be1d2367e0fb8159617e7a"},"39:1394":{"type":"FRAME","id":"39:1394","name":"Feature","absoluteBoundingBox":{"x":10170.0,"y":15241.0,"width":295.0,"height":205.0},"isolatedAbsoluteRenderBounds":{"x":10170.0,"y":15241.0,"width":295.0,"height":205.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":295.0,"y":205.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["39:1395","39:1397"]},"39:1395":{"type":"SVG","id":"39:1395","name":"Checkmark","absoluteBoundingBox":{"x":10215.0,"y":15256.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10215.0,"y":15256.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"620d7b0c6eac18c9eb20531029bd7b6187052044"},"39:1554":{"type":"FRAME","id":"39:1554","name":"Text","absoluteBoundingBox":{"x":10170.0,"y":14990.0,"width":295.0,"height":219.0},"isolatedAbsoluteRenderBounds":{"x":10170.0,"y":14990.0,"width":295.0,"height":219.0},"relativeTransform":[[1.0,0.0,16.0],[0.0,1.0,24.0]],"size":{"x":295.0,"y":219.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1566","39:1556"]},"39:1566":{"type":"TEXT","id":"39:1566","name":"Recommendations: Paving the Path Forward","absoluteBoundingBox":{"x":10170.0,"y":14990.0,"width":295.0,"height":99.0},"isolatedAbsoluteRenderBounds":{"x":10182.2822265625,"y":14993.935546875,"width":271.0166015625,"height":89.3837890625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":295.0,"y":99.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Recommendations: Paving the Path Forward","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":30.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.6,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":33.0,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:10374":{"type":"FRAME","id":"26:10374","name":"Hero 2","absoluteBoundingBox":{"x":10130.0,"y":14200.0,"width":375.0,"height":718.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":14200.0,"width":375.0,"height":718.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,14100.0]],"size":{"x":375.0,"y":718.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"afe17b47905a1f3498944aac61b527d2096478c6","originalImageWidth":3510,"originalImageHeight":1966,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":64.0,"paddingRight":24.0,"paddingBottom":64.0,"paddingLeft":24.0,"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["26:10375"]},"26:10375":{"type":"FRAME","id":"26:10375","name":"Text","absoluteBoundingBox":{"x":10154.0,"y":14264.0,"width":327.0,"height":616.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":14264.0,"width":327.0,"height":616.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,64.0]],"size":{"x":327.0,"y":616.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["123:333","26:10376","29:368"]},"39:1276":{"type":"RECTANGLE","id":"39:1276","name":"Image","absoluteBoundingBox":{"x":10154.0,"y":18418.0,"width":327.0,"height":152.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":18418.0,"width":327.0,"height":152.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,7.0]],"size":{"x":327.0,"y":152.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"eb2cc929904770eff87360c36d219662c8ce35c9","originalImageWidth":478,"originalImageHeight":478,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"29:368":{"type":"TEXT","id":"29:368","name":"\"How might we provide 'hand-holding' through self-service channels, especially for tech-capable users, to make forms and information about the transfer process easier to access and understand?\"","absoluteBoundingBox":{"x":10154.0,"y":14684.0,"width":327.0,"height":156.0},"isolatedAbsoluteRenderBounds":{"x":10156.2783203125,"y":14690.384765625,"width":322.982421875,"height":143.8330078125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,420.0]],"size":{"x":327.0,"y":156.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraints":{"vertical":"TOP","horizontal":"CENTER"},"constraintValues":{"left":{"pixelOffset":-163.5,"sizeFraction":0.5},"right":{"pixelOffset":163.5,"sizeFraction":0.5},"top":{"pixelOffset":420.0,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"How might we provide 'hand-holding' through self-service channels, especially for tech-capable users, to make forms and information about the transfer process easier to access and understand?\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:10376":{"type":"TEXT","id":"26:10376","name":"The \"Aha!\" Moment: Core Insight","absoluteBoundingBox":{"x":10154.0,"y":14500.0,"width":327.0,"height":144.0},"isolatedAbsoluteRenderBounds":{"x":10173.2158203125,"y":14508.0,"width":290.5419921875,"height":137.5},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,236.0]],"size":{"x":327.0,"y":144.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"constraints":{"vertical":"TOP","horizontal":"CENTER"},"constraintValues":{"left":{"pixelOffset":-163.5,"sizeFraction":0.5},"right":{"pixelOffset":163.5,"sizeFraction":0.5},"top":{"pixelOffset":236.0,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The \"Aha!\" Moment: Core Insight","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":44.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.88,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"123:333":{"type":"RECTANGLE","id":"123:333","name":"noun-eye-7663484 1","absoluteBoundingBox":{"x":10227.0,"y":14304.0,"width":181.094528198242,"height":156.0},"targetAspectRatio":{"x":700.0,"y":603.0},"isolatedAbsoluteRenderBounds":{"x":10227.0,"y":14304.0,"width":181.0947265625,"height":156.0},"relativeTransform":[[1.0,0.0,73.0],[0.0,-1.0,196.0]],"size":{"x":181.094528198242,"y":156.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"0829879a073e95107dd6ce74a5494ff366527b83","originalImageWidth":700,"originalImageHeight":603,"visible":true,"opacity":1.0,"rotation":0.0}],"constraintValues":{"left":{"pixelOffset":73.0,"sizeFraction":0.0},"top":{"pixelOffset":40.0,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"81:188":{"type":"FRAME","id":"81:188","name":"Frame 13","absoluteBoundingBox":{"x":10154.0,"y":13825.0,"width":327.0,"height":295.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":13825.0,"width":327.0,"height":295.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,770.0]],"size":{"x":327.0,"y":295.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:192","81:189"]},"81:189":{"type":"FRAME","id":"81:189","name":"Text block 1","absoluteBoundingBox":{"x":10162.0,"y":13969.5,"width":311.0,"height":128.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":13969.5,"width":311.0,"height":128.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,144.5]],"size":{"x":311.0,"y":128.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["81:190","81:191"]},"81:190":{"type":"TEXT","id":"81:190","name":"CSR Interaction Issues","absoluteBoundingBox":{"x":10212.5,"y":13993.5,"width":210.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10213.5654296875,"y":13995.2509765625,"width":207.8994140625,"height":15.46875},"relativeTransform":[[1.0,0.0,50.5],[0.0,1.0,24.0]],"size":{"x":210.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"CSR Interaction Issues","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"81:157":{"type":"FRAME","id":"81:157","name":"Frame 12","absoluteBoundingBox":{"x":10154.0,"y":13482.0,"width":327.0,"height":295.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":13482.0,"width":327.0,"height":295.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,427.0]],"size":{"x":327.0,"y":295.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:161","81:158"]},"81:158":{"type":"FRAME","id":"81:158","name":"Text block 1","absoluteBoundingBox":{"x":10162.0,"y":13626.5,"width":311.0,"height":128.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":13626.5,"width":311.0,"height":128.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,144.5]],"size":{"x":311.0,"y":128.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["81:159","81:160"]},"81:160":{"type":"TEXT","id":"81:160","name":"Transfer forms hard to locate Accounts locked (e.g., 'deceased') without context","absoluteBoundingBox":{"x":10162.0,"y":13682.5,"width":311.0,"height":72.0},"isolatedAbsoluteRenderBounds":{"x":10171.50390625,"y":13688.318359375,"width":272.53125,"height":60.357421875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":72.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.519889295101166,"g":0.519889295101166,"b":0.519889295101166,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Transfer forms hard to locate\nAccounts locked (e.g., 'deceased') without context","lineIndentations":[1,1],"lineTypes":["UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"81:161":{"type":"RECTANGLE","id":"81:161","name":"Rectangle 3475048","absoluteBoundingBox":{"x":10262.5,"y":13504.5,"width":110.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":10262.5,"y":13504.5,"width":110.0,"height":110.0},"relativeTransform":[[1.0,0.0,108.5],[0.0,1.0,22.5]],"size":{"x":110.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"d0573dc7cb947f1d06ef1b8bb31d79d3f9e987fd","originalImageWidth":612,"originalImageHeight":613,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"81:141":{"type":"FRAME","id":"81:141","name":"Frame 11","absoluteBoundingBox":{"x":10154.0,"y":13139.0,"width":327.0,"height":295.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":13139.0,"width":327.0,"height":295.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,84.0]],"size":{"x":327.0,"y":295.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:137","28:310"]},"28:310":{"type":"FRAME","id":"28:310","name":"Text block 1","absoluteBoundingBox":{"x":10162.0,"y":13259.5,"width":311.0,"height":176.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":13259.5,"width":311.0,"height":176.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,120.5]],"size":{"x":311.0,"y":176.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["28:311","28:312"]},"28:312":{"type":"TEXT","id":"28:312","name":"Difficulty finding/requesting forms Forms sent to inaccessible old addresses Generic forms requiring extra paperwork","absoluteBoundingBox":{"x":10162.0,"y":13315.5,"width":311.0,"height":120.0},"isolatedAbsoluteRenderBounds":{"x":10171.50390625,"y":13321.318359375,"width":273.2216796875,"height":111.4541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":120.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.519889295101166,"g":0.519889295101166,"b":0.519889295101166,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Difficulty finding/requesting forms\nForms sent to inaccessible old addresses\nGeneric forms requiring extra paperwork","lineIndentations":[1,1,1],"lineTypes":["UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"81:137":{"type":"RECTANGLE","id":"81:137","name":"Rectangle 3475048","absoluteBoundingBox":{"x":10262.5,"y":13137.5,"width":110.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":10262.5,"y":13137.5,"width":110.0,"height":110.0},"relativeTransform":[[1.0,0.0,108.5],[0.0,1.0,-1.5]],"size":{"x":110.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"f94961f07ce57cc707cb4c8d448a954f0e6b5860","originalImageWidth":582,"originalImageHeight":582,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"28:308":{"type":"TEXT","id":"28:308","name":"Every available channel proved to be a major obstacles for Third Party Callers.","absoluteBoundingBox":{"x":10154.0,"y":12929.0,"width":327.0,"height":46.0},"isolatedAbsoluteRenderBounds":{"x":10173.029296875,"y":12934.0,"width":288.9892578125,"height":38.2724609375},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,226.0]],"size":{"x":327.0,"y":46.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Every available channel proved to be a major obstacles for Third Party Callers.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:306":{"type":"FRAME","id":"28:306","name":"Headline","absoluteBoundingBox":{"x":10154.0,"y":12783.0,"width":327.0,"height":114.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":12783.0,"width":327.0,"height":114.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,80.0]],"size":{"x":327.0,"y":114.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["28:307"]},"42:2177":{"type":"FRAME","id":"42:2177","name":"Journey Steps","absoluteBoundingBox":{"x":10130.0,"y":11446.0,"width":375.0,"height":1257.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":11446.0,"width":375.0,"height":1257.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,516.0]],"size":{"x":375.0,"y":1257.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":8.0,"paddingBottom":32.0,"paddingLeft":8.0,"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["44:15","42:2181","44:38","44:61","44:84"]},"44:84":{"type":"FRAME","id":"44:84","name":"Frame 10","absoluteBoundingBox":{"x":10197.0,"y":12442.0,"width":241.0,"height":229.0},"isolatedAbsoluteRenderBounds":{"x":10197.0,"y":12442.0,"width":241.0,"height":229.0},"relativeTransform":[[1.0,0.0,67.0],[0.0,1.0,996.0]],"size":{"x":241.0,"y":229.0},"fills":[{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.268015891313553,"g":0.125383213162422,"b":0.736666142940521,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[30.0,30.0,30.0,30.0],"cornerRadius":30.0,"paddingRight":62.0,"paddingLeft":62.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["44:85","44:86","44:87"]},"44:86":{"type":"TEXT","id":"44:86","name":"Follow Up","absoluteBoundingBox":{"x":10271.5,"y":12523.5,"width":92.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":10272.8935546875,"y":12528.9541015625,"width":89.66796875,"height":18.63671875},"relativeTransform":[[1.0,0.0,74.5],[0.0,1.0,81.5]],"size":{"x":92.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","maxHeight":100.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Follow Up","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"44:85":{"type":"TEXT","id":"44:85","name":"5","absoluteBoundingBox":{"x":10307.0,"y":12481.5,"width":21.0,"height":42.0},"isolatedAbsoluteRenderBounds":{"x":10309.1533203125,"y":12491.2275390625,"width":17.125,"height":23.5908203125},"relativeTransform":[[1.0,0.0,110.0],[0.0,1.0,39.5]],"size":{"x":21.0,"y":42.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"5","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"44:61":{"type":"FRAME","id":"44:61","name":"Frame 9","absoluteBoundingBox":{"x":10197.0,"y":12201.0,"width":241.0,"height":229.0},"isolatedAbsoluteRenderBounds":{"x":10197.0,"y":12201.0,"width":241.0,"height":229.0},"relativeTransform":[[1.0,0.0,67.0],[0.0,1.0,755.0]],"size":{"x":241.0,"y":229.0},"fills":[{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.268015891313553,"g":0.125383213162422,"b":0.736666142940521,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[30.0,30.0,30.0,30.0],"cornerRadius":30.0,"paddingRight":62.0,"paddingLeft":62.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["44:62","44:63","44:64"]},"44:64":{"type":"TEXT","id":"44:64","name":"“When will I hear back?”","absoluteBoundingBox":{"x":10227.0,"y":12308.5,"width":181.0,"height":82.0},"isolatedAbsoluteRenderBounds":{"x":10250.0478515625,"y":12312.884765625,"width":135.802734375,"height":36.8330078125},"relativeTransform":[[1.0,0.0,30.0],[0.0,1.0,107.5]],"size":{"x":181.0,"y":82.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"“When will I hear back?”","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.3999996185303,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{}},"44:63":{"type":"TEXT","id":"44:63","name":"Submit Docs","absoluteBoundingBox":{"x":10257.0,"y":12282.5,"width":121.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":10258.2255859375,"y":12287.1240234375,"width":118.646484375,"height":15.5888671875},"relativeTransform":[[1.0,0.0,60.0],[0.0,1.0,81.5]],"size":{"x":121.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","maxHeight":100.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Submit Docs","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"44:62":{"type":"TEXT","id":"44:62","name":"4","absoluteBoundingBox":{"x":10306.5,"y":12240.5,"width":22.0,"height":42.0},"isolatedAbsoluteRenderBounds":{"x":10308.1904296875,"y":12250.2275390625,"width":18.76171875,"height":23.2724609375},"relativeTransform":[[1.0,0.0,109.5],[0.0,1.0,39.5]],"size":{"x":22.0,"y":42.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"4","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"44:41":{"type":"TEXT","id":"44:41","name":"\"Help me fill this!\"","absoluteBoundingBox":{"x":10227.0,"y":12067.5,"width":181.0,"height":82.0},"isolatedAbsoluteRenderBounds":{"x":10246.115234375,"y":12071.7958984375,"width":142.751953125,"height":17.3857421875},"relativeTransform":[[1.0,0.0,30.0],[0.0,1.0,107.5]],"size":{"x":181.0,"y":82.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"Help me fill this!\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.3999996185303,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{}},"42:2181":{"type":"FRAME","id":"42:2181","name":"Frame 4","absoluteBoundingBox":{"x":10197.0,"y":11719.0,"width":241.0,"height":229.0},"isolatedAbsoluteRenderBounds":{"x":10197.0,"y":11719.0,"width":241.0,"height":229.0},"relativeTransform":[[1.0,0.0,67.0],[0.0,1.0,273.0]],"size":{"x":241.0,"y":229.0},"fills":[{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.268015891313553,"g":0.125383213162422,"b":0.736666142940521,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[30.0,30.0,30.0,30.0],"cornerRadius":30.0,"paddingRight":62.0,"paddingLeft":62.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["44:4","42:2182","42:2183"]},"42:2182":{"type":"TEXT","id":"42:2182","name":"Understand Forms","absoluteBoundingBox":{"x":10229.5,"y":11800.5,"width":176.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":10231.2177734375,"y":11805.9541015625,"width":173.130859375,"height":14.7587890625},"relativeTransform":[[1.0,0.0,32.5],[0.0,1.0,81.5]],"size":{"x":176.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","maxHeight":100.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Understand Forms","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"44:4":{"type":"TEXT","id":"44:4","name":"2","absoluteBoundingBox":{"x":10307.0,"y":11758.5,"width":21.0,"height":42.0},"isolatedAbsoluteRenderBounds":{"x":10309.0810546875,"y":11767.9091796875,"width":16.818359375,"height":23.5908203125},"relativeTransform":[[1.0,0.0,110.0],[0.0,1.0,39.5]],"size":{"x":21.0,"y":42.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"2","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"44:15":{"type":"FRAME","id":"44:15","name":"Frame 7","absoluteBoundingBox":{"x":10197.0,"y":11478.0,"width":241.0,"height":229.0},"isolatedAbsoluteRenderBounds":{"x":10197.0,"y":11478.0,"width":241.0,"height":229.0},"relativeTransform":[[1.0,0.0,67.0],[0.0,1.0,32.0]],"size":{"x":241.0,"y":229.0},"fills":[{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.268015891313553,"g":0.125383213162422,"b":0.736666142940521,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[30.0,30.0,30.0,30.0],"cornerRadius":30.0,"paddingRight":62.0,"paddingLeft":62.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["44:16","44:17","44:18"]},"44:18":{"type":"TEXT","id":"44:18","name":"\"What now?\"","absoluteBoundingBox":{"x":10227.0,"y":11585.5,"width":181.0,"height":82.0},"isolatedAbsoluteRenderBounds":{"x":10265.38671875,"y":11590.23046875,"width":104.208984375,"height":13.4873046875},"relativeTransform":[[1.0,0.0,30.0],[0.0,1.0,107.5]],"size":{"x":181.0,"y":82.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"What now?\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.3999996185303,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{}},"44:17":{"type":"TEXT","id":"44:17","name":"Inquire","absoluteBoundingBox":{"x":10284.5,"y":11559.5,"width":66.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":10285.8525390625,"y":11564.1240234375,"width":63.7919921875,"height":19.466796875},"relativeTransform":[[1.0,0.0,87.5],[0.0,1.0,81.5]],"size":{"x":66.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","maxHeight":100.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Inquire","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"44:16":{"type":"TEXT","id":"44:16","name":"1","absoluteBoundingBox":{"x":10309.5,"y":11517.5,"width":16.0,"height":42.0},"isolatedAbsoluteRenderBounds":{"x":10311.296875,"y":11527.2275390625,"width":10.38671875,"height":23.2724609375},"relativeTransform":[[1.0,0.0,112.5],[0.0,1.0,39.5]],"size":{"x":16.0,"y":42.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"1","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"28:261":{"type":"FRAME","id":"28:261","name":"Text","absoluteBoundingBox":{"x":10154.0,"y":11088.0,"width":327.0,"height":334.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":11088.0,"width":327.0,"height":334.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,80.0]],"size":{"x":327.0,"y":334.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["28:262","28:263"]},"22:9017":{"type":"FRAME","id":"22:9017","name":"Card 5","absoluteBoundingBox":{"x":10154.0,"y":10267.0,"width":327.0,"height":583.0},"isolatedAbsoluteRenderBounds":{"x":10153.0,"y":10266.0,"width":329.0,"height":585.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,1151.0]],"size":{"x":327.0,"y":583.0},"fills":[],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","maxWidth":1150.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"children":["22:9018","22:9021","22:9022","22:9031"]},"22:9031":{"type":"FRAME","id":"22:9031","name":"Text","absoluteBoundingBox":{"x":10165.0,"y":10392.6669921875,"width":305.0,"height":68.0},"isolatedAbsoluteRenderBounds":{"x":10165.0,"y":10392.6669921875,"width":305.0,"height":68.0},"relativeTransform":[[1.0,0.0,11.0],[0.0,1.0,125.6669921875]],"size":{"x":305.0,"y":68.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":11.0,"sizeFraction":0.0},"right":{"pixelOffset":-11.0,"sizeFraction":1.0},"top":{"pixelOffset":125.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":14.0,"paddingRight":24.0,"paddingBottom":11.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:9032"]},"22:9032":{"type":"TEXT","id":"22:9032","name":"\"I'm following up on a transfer. What method of delivery do you use? DWAC/DTS?\"","absoluteBoundingBox":{"x":10189.0,"y":10406.6669921875,"width":257.0,"height":34.0},"isolatedAbsoluteRenderBounds":{"x":10190.6455078125,"y":10410.4365234375,"width":254.86328125,"height":28.6845703125},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,14.0]],"size":{"x":257.0,"y":34.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"I'm following up on a transfer. What method of delivery do you use? DWAC/DTS?\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:9030":{"type":"TEXT","id":"22:9030","name":"Pain Points: Can't get info without client present, rescheduling calls with clients, not speaking to the same rep, getting different information, lengthy process due to mail-in requirements, not finding needed info online.","absoluteBoundingBox":{"x":10178.0,"y":10729.1494140625,"width":279.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":10178.2724609375,"y":10718.923828125,"width":276.34375,"height":79.81640625},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,19.5175094604492]],"size":{"x":279.0,"y":58.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[9,9,9,9,9,9,9,9,9,9,9,9],"characters":"Pain Points: Can't get info without client present, rescheduling calls with clients, not speaking to the same rep, getting different information, lengthy process due to mail-in requirements, not finding needed info online.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:9028":{"type":"TEXT","id":"22:9028","name":"Tech Savviness: High. Completed transfers many times, prefers electronic processing, presses '0' repeatedly to reach a CSR.","absoluteBoundingBox":{"x":10178.0,"y":10636.6142578125,"width":279.0,"height":51.0},"isolatedAbsoluteRenderBounds":{"x":10178.42578125,"y":10640.388671875,"width":245.8408203125,"height":45.6796875},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,22.0175094604492]],"size":{"x":279.0,"y":51.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[9,9,9,9,9,9,9,9,9,9,9,9,9,9,9],"characters":"Tech Savviness: High. Completed transfers many times, prefers electronic processing, presses '0' repeatedly to reach a CSR.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:9025":{"type":"FRAME","id":"22:9025","name":"Text","absoluteBoundingBox":{"x":10154.0,"y":10538.30078125,"width":327.0,"height":76.2957229614258},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":10537.8115234375,"width":327.0,"height":79.5908203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,77.6342391967773]],"size":{"x":327.0,"y":76.2957229614258},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":271.301231384277,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":10.0,"paddingRight":24.0,"paddingBottom":10.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:9026"]},"22:9026":{"type":"TEXT","id":"22:9026","name":"Goals: Verify stock details (restrictions, holds, number of shares), follow up on transfer status, request tax info/forms, get cost basis, understand DRS delivery, complete transfer quickly.","absoluteBoundingBox":{"x":10178.0,"y":10533.9482421875,"width":279.0,"height":85.0},"isolatedAbsoluteRenderBounds":{"x":10178.5712890625,"y":10537.8115234375,"width":267.564453125,"height":79.5908203125},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,-4.35213851928711]],"size":{"x":279.0,"y":85.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[7,7,7,7,7,7],"characters":"Goals: Verify stock details (restrictions, holds, number of shares), follow up on transfer status, request tax info/forms, get cost basis, understand DRS delivery, complete transfer quickly.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"7":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:9024":{"type":"TEXT","id":"22:9024","name":"Background: Working with a client to transfer a considerable amount of shares requiring a medallion signature guarantee.","absoluteBoundingBox":{"x":10178.0,"y":10473.984375,"width":279.0,"height":51.0},"isolatedAbsoluteRenderBounds":{"x":10178.5625,"y":10477.84765625,"width":266.3173828125,"height":45.7275390625},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,13.3171195983887]],"size":{"x":279.0,"y":51.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[9,9,9,9,9,9,9,9,9,9,9],"characters":"Background: Working with a client to transfer a considerable amount of shares requiring a medallion signature guarantee.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:9018":{"type":"FRAME","id":"22:9018","name":"Text","absoluteBoundingBox":{"x":10287.0,"y":10278.6669921875,"width":183.0,"height":114.0},"isolatedAbsoluteRenderBounds":{"x":10287.0,"y":10278.6669921875,"width":183.0,"height":114.0},"relativeTransform":[[1.0,0.0,133.0],[0.0,1.0,11.6669921875]],"size":{"x":183.0,"y":114.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":-11.0,"sizeFraction":1.0},"top":{"pixelOffset":11.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":14.0,"paddingRight":24.0,"paddingBottom":15.0,"paddingLeft":12.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:9019","22:9020"]},"22:9019":{"type":"TEXT","id":"22:9019","name":"Melissa (Financial Advisor/Broker)","absoluteBoundingBox":{"x":10299.0,"y":10302.1669921875,"width":147.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":10299.3916015625,"y":10304.126953125,"width":132.8134765625,"height":34.51171875},"relativeTransform":[[1.0,0.0,12.0],[0.0,1.0,23.5]],"size":{"x":147.0,"y":38.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Melissa (Financial Advisor/Broker)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.24,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":19.2000007629395,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8664":{"type":"FRAME","id":"22:8664","name":"Text","absoluteBoundingBox":{"x":10165.0,"y":9835.6669921875,"width":305.0,"height":68.0},"isolatedAbsoluteRenderBounds":{"x":10165.0,"y":9835.6669921875,"width":305.0,"height":68.0},"relativeTransform":[[1.0,0.0,11.0],[0.0,1.0,125.6669921875]],"size":{"x":305.0,"y":68.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":11.0,"sizeFraction":0.0},"right":{"pixelOffset":-11.0,"sizeFraction":1.0},"top":{"pixelOffset":125.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":14.0,"paddingRight":24.0,"paddingBottom":11.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["26:10308","263:226","26:10309","22:8665"]},"22:8665":{"type":"TEXT","id":"22:8665","name":"\"This process is bullsht. I wanna make sure I got this right so I don't get rejected again.\"","absoluteBoundingBox":{"x":10189.0,"y":9849.6669921875,"width":257.0,"height":34.0},"isolatedAbsoluteRenderBounds":{"x":10191.30859375,"y":9853.4365234375,"width":253.541015625,"height":28.8212890625},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,14.0]],"size":{"x":257.0,"y":34.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"This process is bullsht. I wanna make sure I got this right so I don't get rejected again.\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8655":{"type":"GROUP","id":"22:8655","name":"Group 1","absoluteBoundingBox":{"x":10154.0,"y":9903.6669921875,"width":327.0,"height":293.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":9903.6669921875,"width":327.0,"height":293.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,193.6669921875]],"size":{"x":327.0,"y":293.0},"fills":[],"constraints":{"vertical":"BOTTOM","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"bottom":{"pixelOffset":-46.3330078125,"sizeFraction":1.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["22:8656","22:8658","22:8660","22:8662"]},"22:8662":{"type":"FRAME","id":"22:8662","name":"Text","absoluteBoundingBox":{"x":10154.0,"y":10098.6669921875,"width":327.0,"height":98.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":10098.6669921875,"width":327.0,"height":98.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,195.0]],"size":{"x":327.0,"y":98.0},"fills":[],"constraints":{"vertical":"BOTTOM","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"bottom":{"pixelOffset":-46.3330078125,"sizeFraction":1.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":12.0,"paddingRight":24.0,"paddingBottom":10.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8663"]},"22:8656":{"type":"FRAME","id":"22:8656","name":"Text","absoluteBoundingBox":{"x":10154.0,"y":9903.6669921875,"width":327.0,"height":71.9922180175781},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":9903.6669921875,"width":327.0,"height":71.9922180175781},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":71.9922180175781},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":193.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":10.0,"paddingRight":24.0,"paddingBottom":10.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8657"]},"22:8653":{"type":"TEXT","id":"22:8653","name":"39 / Male","absoluteBoundingBox":{"x":10299.0,"y":9781.6669921875,"width":147.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10299.8251953125,"y":9786.0078125,"width":61.1396484375,"height":12.1904296875},"relativeTransform":[[1.0,0.0,12.0],[0.0,1.0,60.0]],"size":{"x":147.0,"y":20.0},"fills":[{"opacity":0.400000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"39 / Male","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-SemiBold","fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8652":{"type":"TEXT","id":"22:8652","name":"Mark (Grandson)","absoluteBoundingBox":{"x":10299.0,"y":9754.6669921875,"width":147.0,"height":19.0},"isolatedAbsoluteRenderBounds":{"x":10300.1474609375,"y":9756.626953125,"width":125.1728515625,"height":15.51171875},"relativeTransform":[[1.0,0.0,12.0],[0.0,1.0,33.0]],"size":{"x":147.0,"y":19.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Mark (Grandson)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.24,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":19.2000007629395,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"20:8456":{"type":"FRAME","id":"20:8456","name":"Card 1","absoluteBoundingBox":{"x":10154.0,"y":9196.0,"width":327.0,"height":490.0},"isolatedAbsoluteRenderBounds":{"x":10153.0,"y":9195.0,"width":329.0,"height":492.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,80.0]],"size":{"x":327.0,"y":490.0},"fills":[],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","maxWidth":1150.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"children":["20:8457","22:8511","22:8614","22:8607"]},"22:8607":{"type":"FRAME","id":"22:8607","name":"Text","absoluteBoundingBox":{"x":10165.0,"y":9321.6669921875,"width":305.0,"height":68.0},"isolatedAbsoluteRenderBounds":{"x":10165.0,"y":9321.6669921875,"width":305.0,"height":68.0},"relativeTransform":[[1.0,0.0,11.0],[0.0,1.0,125.6669921875]],"size":{"x":305.0,"y":68.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":11.0,"sizeFraction":0.0},"right":{"pixelOffset":-11.0,"sizeFraction":1.0},"top":{"pixelOffset":125.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":14.0,"paddingRight":24.0,"paddingBottom":11.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8608"]},"22:8608":{"type":"TEXT","id":"22:8608","name":"\"I'm too old for the automated system.” “It's so nice to finally speak to a person.\"","absoluteBoundingBox":{"x":10189.0,"y":9335.6669921875,"width":257.0,"height":34.0},"isolatedAbsoluteRenderBounds":{"x":10202.7998046875,"y":9339.5302734375,"width":230.7919921875,"height":28.5908203125},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,14.0]],"size":{"x":257.0,"y":34.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"I'm too old for the automated system.”\n“It's so nice to finally speak to a person.\"","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8614":{"type":"GROUP","id":"22:8614","name":"Group 1","absoluteBoundingBox":{"x":10154.0,"y":9389.6669921875,"width":327.0,"height":257.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":9389.6669921875,"width":327.0,"height":257.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,193.6669921875]],"size":{"x":327.0,"y":257.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":193.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["22:8548","22:8563","22:8574","22:8596"]},"22:8575":{"type":"TEXT","id":"22:8575","name":"Tech Savviness: Low. Refers to the IVR as \"the lady,\" prefers not to use the website (\"I'm too old for that\").","absoluteBoundingBox":{"x":10178.0,"y":9514.6669921875,"width":279.0,"height":51.0},"isolatedAbsoluteRenderBounds":{"x":10178.2724609375,"y":9518.44140625,"width":273.79296875,"height":45.041015625},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,10.0]],"size":{"x":279.0,"y":51.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[8,8,8,8,8,8,8,8,8,8,8,8,8,8,8,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6],"characters":"Tech Savviness: Low. Refers to the IVR as \"the lady,\" prefers not to use the website (\"I'm too old for that\").","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"8":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontSize":12.0,"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"6":{"fontSize":12.0,"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:8659":{"type":"TEXT","id":"22:8659","name":"Goals: Determine certificate value, get transfer instructions, request a statement, avoid medallion stamps, complete transfer online ASAP.","absoluteBoundingBox":{"x":10178.0,"y":9980.1669921875,"width":279.0,"height":68.0},"isolatedAbsoluteRenderBounds":{"x":10178.2978515625,"y":9984.0302734375,"width":266.0029296875,"height":60.28125},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,4.5]],"size":{"x":279.0,"y":68.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[7,7,7,7,7,7],"characters":"Goals: Determine certificate value, get transfer instructions, request a statement, avoid medallion stamps, complete transfer online ASAP.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"7":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:8563":{"type":"FRAME","id":"22:8563","name":"Text","absoluteBoundingBox":{"x":10154.0,"y":9447.6669921875,"width":327.0,"height":57.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":9447.6669921875,"width":327.0,"height":57.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,58.0]],"size":{"x":327.0,"y":57.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":251.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":10.0,"paddingRight":24.0,"paddingBottom":10.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8564"]},"22:8548":{"type":"FRAME","id":"22:8548","name":"Text","absoluteBoundingBox":{"x":10154.0,"y":9389.6669921875,"width":327.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":9389.6669921875,"width":327.0,"height":58.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":58.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":193.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":10.0,"paddingRight":24.0,"paddingBottom":10.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8550"]},"22:8550":{"type":"TEXT","id":"22:8550","name":"Background: Recently widowed, overwhelmed by paperwork, grieving.","absoluteBoundingBox":{"x":10178.0,"y":9401.6669921875,"width":279.0,"height":34.0},"isolatedAbsoluteRenderBounds":{"x":10178.7587890625,"y":9405.58984375,"width":262.515625,"height":28.66796875},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,12.0]],"size":{"x":279.0,"y":34.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[8,8,8,8,8,8,8,8,8,8,8,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6],"characters":"Background: Recently widowed, overwhelmed by paperwork, grieving.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"8":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontSize":12.0,"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"6":{"fontSize":12.0,"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:8511":{"type":"RECTANGLE","id":"22:8511","name":"Image","absoluteBoundingBox":{"x":10165.0,"y":9207.6669921875,"width":122.0,"height":114.0},"isolatedAbsoluteRenderBounds":{"x":10146.0,"y":9193.6669921875,"width":160.0,"height":152.0},"relativeTransform":[[1.0,0.0,11.0],[0.0,1.0,11.6669921875]],"size":{"x":122.0,"y":114.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"54c3ac66c6ff0aecc4570e014c9a7f611e7ddf67","originalImageWidth":575,"originalImageHeight":575,"visible":true,"opacity":1.0,"rotation":0.0}],"constraintValues":{"left":{"pixelOffset":11.0,"sizeFraction":0.0},"top":{"pixelOffset":11.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":8.0,"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0799999982118607},"blendMode":"NORMAL","offset":{"x":0.0,"y":5.0},"radius":19.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0599999986588955},"blendMode":"NORMAL","offset":{"x":0.0,"y":0.0},"radius":4.40000009536743,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[32.0,32.0,32.0,32.0],"cornerRadius":32.0},"20:8457":{"type":"FRAME","id":"20:8457","name":"Text","absoluteBoundingBox":{"x":10287.0,"y":9207.6669921875,"width":183.0,"height":114.0},"isolatedAbsoluteRenderBounds":{"x":10287.0,"y":9207.6669921875,"width":183.0,"height":114.0},"relativeTransform":[[1.0,0.0,133.0],[0.0,1.0,11.6669921875]],"size":{"x":183.0,"y":114.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":-11.0,"sizeFraction":1.0},"top":{"pixelOffset":11.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":14.0,"paddingRight":24.0,"paddingBottom":15.0,"paddingLeft":12.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["20:8458","20:8459"]},"20:8458":{"type":"TEXT","id":"20:8458","name":"Martha (Surviving Spouse)","absoluteBoundingBox":{"x":10299.0,"y":9231.1669921875,"width":147.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":10300.1474609375,"y":9234.5302734375,"width":141.15625,"height":34.0908203125},"relativeTransform":[[1.0,0.0,12.0],[0.0,1.0,23.5]],"size":{"x":147.0,"y":38.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Martha \n(Surviving Spouse)","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.24,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":19.2000007629395,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1900":{"type":"FRAME","id":"3:1900","name":"Text block 2","absoluteBoundingBox":{"x":10130.0,"y":8799.0,"width":375.0,"height":317.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":8799.0,"width":375.0,"height":317.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,8699.0]],"size":{"x":375.0,"y":317.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":40.0,"paddingRight":24.0,"paddingBottom":80.0,"paddingLeft":24.0,"layoutMode":"HORIZONTAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["3:1901"]},"22:9020":{"type":"TEXT","id":"22:9020","name":"35 / Female","absoluteBoundingBox":{"x":10299.0,"y":10348.1669921875,"width":147.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10299.8251953125,"y":10352.5078125,"width":76.599609375,"height":12.1904296875},"relativeTransform":[[1.0,0.0,12.0],[0.0,1.0,69.5]],"size":{"x":147.0,"y":20.0},"fills":[{"opacity":0.400000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"35 / Female","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-SemiBold","fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"263:225":{"type":"TEXT","id":"263:225","name":"Created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data. To humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","absoluteBoundingBox":{"x":10154.0,"y":8898.0,"width":640.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":8898.0,"width":640.0,"height":104.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,59.0]],"size":{"x":640.0,"y":104.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data. To humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1904":{"type":"TEXT","id":"3:1904","name":"Created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data. To humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","absoluteBoundingBox":{"x":10154.0,"y":8898.0,"width":327.0,"height":138.0},"isolatedAbsoluteRenderBounds":{"x":10157.947265625,"y":8901.9375,"width":319.103515625,"height":128.255859375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,59.0]],"size":{"x":327.0,"y":138.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data. To humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1903":{"type":"TEXT","id":"3:1903","name":"let’s meet them...","absoluteBoundingBox":{"x":10154.0,"y":8839.0,"width":327.0,"height":43.0},"isolatedAbsoluteRenderBounds":{"x":10170.76171875,"y":8847.818359375,"width":290.6796875,"height":26.5654296875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":43.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"let’s meet them...","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-SemiBoldItalic","fontStyle":"Semi Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":36.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.18,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":43.2000007629395,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:241":{"type":"FRAME","id":"111:241","name":"Text row 3","absoluteBoundingBox":{"x":10130.0,"y":7532.0,"width":375.0,"height":1267.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":7532.0,"width":375.0,"height":1267.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,7432.0]],"size":{"x":375.0,"y":1267.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1280.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":17.0,"paddingRight":24.0,"paddingBottom":80.0,"paddingLeft":24.0,"clipsContent":true,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["111:242","111:247","111:252"]},"111:256":{"type":"TEXT","id":"111:256","name":"Brokers, Financial Advisors, and sometimes Attorneys also formed a key TPC segment.","absoluteBoundingBox":{"x":10162.0,"y":8577.0,"width":311.0,"height":72.0},"isolatedAbsoluteRenderBounds":{"x":10162.7041015625,"y":8582.8974609375,"width":297.5859375,"height":63.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":72.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.519889295101166,"g":0.519889295101166,"b":0.519889295101166,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Brokers, Financial Advisors, and sometimes Attorneys also formed a key TPC segment.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:249":{"type":"FRAME","id":"111:249","name":"Text block 1","absoluteBoundingBox":{"x":10162.0,"y":8083.0,"width":311.0,"height":224.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":8083.0,"width":311.0,"height":224.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,144.0]],"size":{"x":311.0,"y":224.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["111:250","111:251"]},"111:251":{"type":"TEXT","id":"111:251","name":"The largest segment consisted of family members, typically surviving spouses (often older), children, or grandchildren. A large portion, particularly surviving spouses, tended to be older and less tech-savvy.","absoluteBoundingBox":{"x":10162.0,"y":8139.0,"width":311.0,"height":168.0},"isolatedAbsoluteRenderBounds":{"x":10162.3974609375,"y":8144.818359375,"width":302.4833984375,"height":159.4541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":168.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.519889295101166,"g":0.519889295101166,"b":0.519889295101166,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The largest segment consisted of family members, typically surviving spouses (often older), children, or grandchildren.\n\nA large portion, particularly surviving spouses, tended to be older and less tech-savvy.","lineIndentations":[0,0,0],"lineTypes":["NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:250":{"type":"TEXT","id":"111:250","name":"Primarily Family:","absoluteBoundingBox":{"x":10241.0,"y":8107.0,"width":153.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10242.4345703125,"y":8108.75146484375,"width":149.93359375,"height":19.33935546875},"relativeTransform":[[1.0,0.0,79.0],[0.0,1.0,24.0]],"size":{"x":153.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Primarily Family:","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:245":{"type":"TEXT","id":"111:245","name":"TPCs = Significant Call Volume:","absoluteBoundingBox":{"x":10171.0,"y":7753.0,"width":293.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10171.7958984375,"y":7754.75146484375,"width":289.9921875,"height":19.56689453125},"relativeTransform":[[1.0,0.0,9.0],[0.0,1.0,24.0]],"size":{"x":293.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"TPCs = Significant Call Volume:","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:243":{"type":"RECTANGLE","id":"111:243","name":"Rectangle 3475048","absoluteBoundingBox":{"x":10262.5,"y":7607.0,"width":110.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":10262.5,"y":7607.0,"width":110.0,"height":110.0},"relativeTransform":[[1.0,0.0,108.5],[0.0,1.0,58.0]],"size":{"x":110.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"cbe8889bb5f215f50e6878d1ac443c65bae43b17","originalImageWidth":607,"originalImageHeight":607,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"27:45":{"type":"TEXT","id":"27:45","name":"The research revealed that TPCs were not a monolithic group and faced significant, often overlapping, challenges.","absoluteBoundingBox":{"x":10154.0,"y":7432.0,"width":327.0,"height":69.0},"isolatedAbsoluteRenderBounds":{"x":10160.404296875,"y":7437.20458984375,"width":314.4140625,"height":61.25},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,188.0]],"size":{"x":327.0,"y":69.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The research revealed that TPCs were not a monolithic group and faced significant, often overlapping, challenges.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:44":{"type":"TEXT","id":"27:44","name":"Who are the Third Party Callers?","absoluteBoundingBox":{"x":10154.0,"y":7324.0,"width":327.0,"height":76.0},"isolatedAbsoluteRenderBounds":{"x":10181.056640625,"y":7330.39794921875,"width":271.7607421875,"height":69.1474609375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":76.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Who are the Third Party Callers?","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.32,"letterSpacingValue":-1.0,"letterSpacingUnit":"PERCENT","lineHeightPx":38.4000015258789,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:10520":{"type":"TEXT","id":"26:10520","name":"Understanding the Third-Party Caller","absoluteBoundingBox":{"x":10154.0,"y":7139.0,"width":327.0,"height":25.0},"isolatedAbsoluteRenderBounds":{"x":10160.763671875,"y":7144.384765625,"width":314.5419921875,"height":17.50146484375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":327.0,"y":25.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Understanding the Third-Party Caller","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:10521":{"type":"TEXT","id":"26:10521","name":"A bold headline that
grabs attention.","absoluteBoundingBox":{"x":10154.0,"y":7075.0,"width":327.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":10187.53515625,"y":7081.171875,"width":261.17578125,"height":43.328125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":48.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Key Findings","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":44.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.88,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:9021":{"type":"RECTANGLE","id":"22:9021","name":"Image","absoluteBoundingBox":{"x":10165.0,"y":10278.6669921875,"width":122.0,"height":114.0},"isolatedAbsoluteRenderBounds":{"x":10146.0,"y":10264.6669921875,"width":160.0,"height":152.0},"relativeTransform":[[1.0,0.0,11.0],[0.0,1.0,11.6669921875]],"size":{"x":122.0,"y":114.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"9488c7f9acf3eb4a9ec2a3d09b2dd54aa7e662c1","originalImageWidth":585,"originalImageHeight":586,"visible":true,"opacity":1.0,"rotation":0.0}],"constraintValues":{"left":{"pixelOffset":11.0,"sizeFraction":0.0},"top":{"pixelOffset":11.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":8.0,"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0799999982118607},"blendMode":"NORMAL","offset":{"x":0.0,"y":5.0},"radius":19.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0599999986588955},"blendMode":"NORMAL","offset":{"x":0.0,"y":0.0},"radius":4.40000009536743,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[32.0,32.0,32.0,32.0],"cornerRadius":32.0},"15:4024":{"type":"FRAME","id":"15:4024","name":"Cards","absoluteBoundingBox":{"x":10154.0,"y":6273.0,"width":327.0,"height":699.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":6273.0,"width":327.0,"height":699.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,416.0]],"size":{"x":327.0,"y":699.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.699999988079071,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":100.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"},"scrollTransform":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"PAGE_HEIGHT","transition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.300000011920929,"delay":0.0},"fromState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"toState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"scrollTransform"}},"clipsContent":true,"overflowDirection":"HORIZONTAL_SCROLLING","layoutMode":"HORIZONTAL","itemSpacing":15.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["15:4025","17:5245","17:5298"]},"17:5305":{"type":"TEXT","id":"17:5305","name":"Why: Identify trends, insights, and patterns from the qualitative data, and to identify opportunities for ideation.","absoluteBoundingBox":{"x":10960.0,"y":6724.33349609375,"width":308.0,"height":69.0},"isolatedAbsoluteRenderBounds":{"x":10960.30078125,"y":6729.15185546875,"width":288.611328125,"height":61.45458984375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,391.333343505859]],"size":{"x":308.0,"y":69.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":391.333343505859,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":2,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[9,9,9,9],"characters":"Why: Identify trends, insights, and patterns from the qualitative data, and to identify opportunities for ideation.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"17:5304":{"type":"TEXT","id":"17:5304","name":"What: Used a digital whiteboarding tool (Miro) to sort, categorize, and group observations, findings, and interesting tidbits from call listening and CSR interviews.","absoluteBoundingBox":{"x":10960.0,"y":6544.66650390625,"width":308.0,"height":115.0},"isolatedAbsoluteRenderBounds":{"x":10960.30078125,"y":6549.564453125,"width":298.53125,"height":104.2783203125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,211.66667175293]],"size":{"x":308.0,"y":115.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":211.66667175293,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":1,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[9,9,9,9,9],"characters":"What: Used a digital whiteboarding tool (Miro) to sort, categorize, and group observations, findings, and interesting tidbits from call listening and CSR interviews.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"17:5301":{"type":"FRAME","id":"17:5301","name":"Text","absoluteBoundingBox":{"x":10960.0,"y":6461.0,"width":308.0,"height":60.0},"isolatedAbsoluteRenderBounds":{"x":10960.0,"y":6461.0,"width":308.0,"height":60.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,96.0]],"size":{"x":308.0,"y":60.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":2.0,"counterAxisSizingMode":"FIXED","children":["17:5302","17:5303"]},"17:5303":{"type":"TEXT","id":"17:5303","name":"Synthesis","absoluteBoundingBox":{"x":10960.0,"y":6499.0,"width":308.0,"height":22.0},"isolatedAbsoluteRenderBounds":{"x":11077.5283203125,"y":6503.89794921875,"width":73.03515625,"height":15.375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,38.0]],"size":{"x":308.0,"y":22.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Synthesis","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5245":{"type":"FRAME","id":"17:5245","name":"Card 6","absoluteBoundingBox":{"x":10541.0,"y":6333.0,"width":372.0,"height":579.0},"isolatedAbsoluteRenderBounds":{"x":10509.0,"y":6313.0,"width":436.0,"height":643.0},"relativeTransform":[[1.0,0.0,387.0],[0.0,1.0,60.0]],"size":{"x":372.0,"y":579.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0399999991059303},"blendMode":"NORMAL","offset":{"x":0.0,"y":12.0},"radius":32.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"GRID","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","gridColumnCount":1,"gridRowCount":3,"gridRowGap":24.0,"gridColumnGap":24.0,"gridColumnsSizing":"repeat(1,minmax(0,1fr))","gridRowsSizing":"repeat(3,minmax(0,1fr))","children":["17:5246","17:5251","17:5252"]},"17:5251":{"type":"TEXT","id":"17:5251","name":"What: Conducted ten 30-minute semi-structured interviews with CSRs to understand their perceptions of TPC volume, caller types, common goals, tasks, and pain points.","absoluteBoundingBox":{"x":10573.0,"y":6544.66650390625,"width":308.0,"height":115.0},"isolatedAbsoluteRenderBounds":{"x":10573.30078125,"y":6549.564453125,"width":293.279296875,"height":107.375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,211.66667175293]],"size":{"x":308.0,"y":115.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":211.66667175293,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":1,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[9,9,9,9,9],"characters":"What: Conducted ten 30-minute semi-structured interviews with CSRs to understand their perceptions of TPC volume, caller types, common goals, tasks, and pain points.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:8660":{"type":"FRAME","id":"22:8660","name":"Text","absoluteBoundingBox":{"x":10154.0,"y":10052.6669921875,"width":327.0,"height":46.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":10052.6669921875,"width":327.0,"height":46.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,149.0]],"size":{"x":327.0,"y":46.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":342.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":10.0,"paddingRight":24.0,"paddingBottom":10.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8661"]},"17:5246":{"type":"FRAME","id":"17:5246","name":"Author","absoluteBoundingBox":{"x":10573.0,"y":6365.0,"width":308.0,"height":60.0},"isolatedAbsoluteRenderBounds":{"x":10573.0,"y":6365.0,"width":308.0,"height":156.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":308.0,"y":60.0},"fills":[],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":32.0,"sizeFraction":0.0}},"strokeAlign":"INSIDE","layoutGrow":1.0,"gridChildHorizontalAlign":"CENTER","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["17:5247","17:5248"]},"17:5250":{"type":"TEXT","id":"17:5250","name":"Stakeholder Interviews","absoluteBoundingBox":{"x":10573.0,"y":6499.0,"width":308.0,"height":22.0},"isolatedAbsoluteRenderBounds":{"x":10640.626953125,"y":6503.89794921875,"width":172.8388671875,"height":12.29541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,38.0]],"size":{"x":308.0,"y":22.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Stakeholder Interviews","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5249":{"type":"TEXT","id":"17:5249","name":"Call Rep Interviews","absoluteBoundingBox":{"x":10573.0,"y":6461.0,"width":308.0,"height":36.0},"isolatedAbsoluteRenderBounds":{"x":10618.1005859375,"y":6469.70166015625,"width":218.1181640625,"height":23.20751953125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":308.0,"y":36.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Call Rep Interviews","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","paragraphSpacing":16.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.12,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":36.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5247":{"type":"RECTANGLE","id":"17:5247","name":"Image","absoluteBoundingBox":{"x":10687.0,"y":6365.0,"width":80.0,"height":80.0},"targetAspectRatio":{"x":48.0,"y":48.0},"isolatedAbsoluteRenderBounds":{"x":10687.0,"y":6365.0,"width":80.0,"height":80.0},"relativeTransform":[[1.0,0.0,114.0],[0.0,1.0,0.0]],"size":{"x":80.0,"y":80.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"0ea17d1da178a9e16457fe8efe71ffcd441210ce","originalImageWidth":598,"originalImageHeight":599,"visible":true,"opacity":1.0,"rotation":0.0},{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.444710105657578,"g":0.736666142940521,"b":0.125383213162422,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[8.0,8.0,8.0,8.0],"cornerRadius":8.0},"17:5027":{"type":"TEXT","id":"17:5027","name":"Why: A non-intrusive way to observe real user behavior, hear their language, and identify pain points as they navigated the IVR and interacted with CSRs. Crucial given the constraints on direct user contact.","absoluteBoundingBox":{"x":10186.0,"y":6724.33349609375,"width":308.0,"height":138.0},"isolatedAbsoluteRenderBounds":{"x":10186.30078125,"y":6729.2314453125,"width":293.087890625,"height":127.29541015625},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,391.333343505859]],"size":{"x":308.0,"y":138.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":391.333343505859,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":2,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[9,9,9,9],"characters":"Why: A non-intrusive way to observe real user behavior, hear their language, and identify pain points as they navigated the IVR and interacted with CSRs. Crucial given the constraints on direct user contact.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"17:5032":{"type":"TEXT","id":"17:5032","name":"What: Listened to over 100 incoming calls, identifying approximately 30 TPC-related calls. Documented observations (reason for call, demographics, issue resolution, pain points) in Excel.","absoluteBoundingBox":{"x":10186.0,"y":6544.66650390625,"width":308.0,"height":115.0},"isolatedAbsoluteRenderBounds":{"x":10186.30078125,"y":6549.564453125,"width":301.62890625,"height":107.375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,211.66667175293]],"size":{"x":308.0,"y":115.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":211.66667175293,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":1,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[8,8,8,8,8],"characters":"What: Listened to over 100 incoming calls, identifying approximately 30 TPC-related calls. Documented observations (reason for call, demographics, issue resolution, pain points) in Excel.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"8":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"17:5105":{"type":"TEXT","id":"17:5105","name":"Call Listening","absoluteBoundingBox":{"x":10186.0,"y":6461.0,"width":308.0,"height":36.0},"isolatedAbsoluteRenderBounds":{"x":10263.6484375,"y":6469.70166015625,"width":152.4052734375,"height":23.47998046875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":308.0,"y":36.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Call Listening","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","paragraphSpacing":16.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.12,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":36.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:4021":{"type":"FRAME","id":"15:4021","name":"Header","absoluteBoundingBox":{"x":10154.0,"y":5905.0,"width":327.0,"height":368.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":5905.0,"width":327.0,"height":368.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,48.0]],"size":{"x":327.0,"y":368.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisSizingMode":"FIXED","children":["15:4022","15:4023"]},"20:8407":{"type":"TEXT","id":"20:8407","name":"68 / Female","absoluteBoundingBox":{"x":8362.0,"y":7853.5,"width":728.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":8363.05859375,"y":7860.27294921875,"width":109.7431640625,"height":17.41455078125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,80.5]],"size":{"x":728.0,"y":29.0},"fills":[{"opacity":0.400000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"68 / Female","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-SemiBold","fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:4022":{"type":"TEXT","id":"15:4022","name":"Methods","absoluteBoundingBox":{"x":10154.0,"y":5905.0,"width":327.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":10251.8798828125,"y":5912.72705078125,"width":132.146484375,"height":23.61376953125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":38.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Methods","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":38.4000015258789,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1266":{"type":"FRAME","id":"39:1266","name":"Body","absoluteBoundingBox":{"x":8602.0,"y":13441.3330078125,"width":315.0,"height":158.0},"isolatedAbsoluteRenderBounds":{"x":8602.0,"y":13441.3330078125,"width":315.0,"height":158.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,21.0]],"size":{"x":315.0,"y":158.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":15.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1267","39:1268"]},"15:4462":{"type":"FRAME","id":"15:4462","name":"Column 3","absoluteBoundingBox":{"x":10154.0,"y":4699.0,"width":327.0,"height":360.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":4699.0,"width":327.0,"height":360.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,384.0]],"size":{"x":327.0,"y":360.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["16:4699","16:4841","16:5004"]},"15:3547":{"type":"TEXT","id":"15:3547","name":"Opportunities","absoluteBoundingBox":{"x":9742.0,"y":3219.66650390625,"width":131.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9743.0654296875,"y":3221.41796875,"width":128.51953125,"height":19.33935546875},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,2.0]],"size":{"x":131.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Opportunities","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4843":{"type":"TEXT","id":"16:4843","name":"HOW well do existing service channels support TPCs?","absoluteBoundingBox":{"x":10162.0,"y":4883.0,"width":311.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":10162.755859375,"y":4888.89794921875,"width":291.154296875,"height":39.375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"HOW well do existing service channels support TPCs?","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:263":{"type":"TEXT","id":"28:263","name":"The transfer process is a major source of confusion and repeat calls, with TPCs facing hurdles at every step.","absoluteBoundingBox":{"x":10154.0,"y":11344.0,"width":327.0,"height":78.0},"isolatedAbsoluteRenderBounds":{"x":10155.251953125,"y":11350.2958984375,"width":324.54296875,"height":69.5908203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,256.0]],"size":{"x":327.0,"y":78.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The transfer process is a major source of confusion and repeat calls, with TPCs facing hurdles at every step.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4699":{"type":"FRAME","id":"16:4699","name":"Text block 6","absoluteBoundingBox":{"x":10162.0,"y":4699.0,"width":311.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":4699.0,"width":311.0,"height":104.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,0.0]],"size":{"x":311.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["16:4700","16:4701"]},"22:8621":{"type":"TEXT","id":"22:8621","name":"39 / Male","absoluteBoundingBox":{"x":8362.0,"y":8338.5,"width":728.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":8363.1787109375,"y":8345.2724609375,"width":87.3427734375,"height":17.4150390625},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,80.5]],"size":{"x":728.0,"y":29.0},"fills":[{"opacity":0.400000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"39 / Male","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-SemiBold","fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4988":{"type":"TEXT","id":"16:4988","name":"WHAT","absoluteBoundingBox":{"x":10162.0,"y":4595.0,"width":60.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10162.390625,"y":4597.45458984375,"width":58.5439453125,"height":14.54541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":60.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHAT","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:4421":{"type":"FRAME","id":"15:4421","name":"Header","absoluteBoundingBox":{"x":10154.0,"y":4023.0,"width":327.0,"height":244.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":4023.0,"width":327.0,"height":244.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,80.0]],"size":{"x":327.0,"y":244.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["15:4422","15:4423"]},"28:305":{"type":"FRAME","id":"28:305","name":"Text 3","absoluteBoundingBox":{"x":10130.0,"y":12703.0,"width":375.0,"height":352.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":12703.0,"width":375.0,"height":352.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,12603.0]],"size":{"x":375.0,"y":352.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":80.0,"paddingRight":24.0,"paddingBottom":80.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisSizingMode":"FIXED","children":["28:306","28:308"]},"39:1626":{"type":"FRAME","id":"39:1626","name":"Column 3","absoluteBoundingBox":{"x":9298.0,"y":15926.666015625,"width":736.0,"height":184.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":15926.666015625,"width":736.0,"height":184.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,208.0]],"size":{"x":736.0,"y":184.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1627","39:1630"]},"15:4423":{"type":"TEXT","id":"15:4423","name":"To achieve these research goals, I formulated several specific questions that guided my investigation and data collection. These were the core questions I sought to answer through my research:","absoluteBoundingBox":{"x":10154.0,"y":4111.0,"width":327.0,"height":156.0},"isolatedAbsoluteRenderBounds":{"x":10157.3359375,"y":4117.384765625,"width":319.662109375,"height":147.296875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,88.0]],"size":{"x":327.0,"y":156.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"To achieve these research goals, I formulated several specific questions that guided my investigation and data collection. These were the core questions I sought to answer through my research:","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3278":{"type":"SVG","id":"15:3278","name":"Icon","absoluteBoundingBox":{"x":10178.0,"y":3584.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10178.0,"y":3584.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"32:619":{"type":"FRAME","id":"32:619","name":"Body","absoluteBoundingBox":{"x":9456.0,"y":13644.666015625,"width":420.0,"height":118.0},"isolatedAbsoluteRenderBounds":{"x":9456.0,"y":13644.666015625,"width":420.0,"height":118.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,31.0]],"size":{"x":420.0,"y":118.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":15.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["32:620","32:621"]},"15:3194":{"type":"SVG","id":"15:3194","name":"Icon","absoluteBoundingBox":{"x":10178.0,"y":3415.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10178.0,"y":3415.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"81:115":{"type":"RECTANGLE","id":"81:115","name":"Image","absoluteBoundingBox":{"x":8910.0,"y":5522.3330078125,"width":80.0,"height":80.0},"targetAspectRatio":{"x":48.0,"y":48.0},"isolatedAbsoluteRenderBounds":{"x":8910.0,"y":5522.3330078125,"width":80.0,"height":80.0},"relativeTransform":[[1.0,0.0,114.5],[0.0,1.0,0.0]],"size":{"x":80.0,"y":80.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"c78946483f03bf6a3a932061a98cede1e609d2a0","originalImageWidth":591,"originalImageHeight":592,"visible":true,"opacity":1.0,"rotation":0.0},{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.444710105657578,"g":0.736666142940521,"b":0.125383213162422,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[8.0,8.0,8.0,8.0],"cornerRadius":8.0},"15:3515":{"type":"TEXT","id":"15:3515","name":"Identify the specific tasks and goals TPCs were trying to achieve.","absoluteBoundingBox":{"x":10178.0,"y":3305.0,"width":279.0,"height":46.0},"isolatedAbsoluteRenderBounds":{"x":10178.7041015625,"y":3309.81811523438,"width":271.0810546875,"height":38.636474609375},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,60.0]],"size":{"x":279.0,"y":46.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Identify the specific tasks and goals TPCs were trying to achieve.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:279":{"type":"TEXT","id":"28:279","name":"Channel Failures: Where Systems Fall Short","absoluteBoundingBox":{"x":7986.0,"y":10258.3330078125,"width":1152.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":8072.6474609375,"y":10267.4296875,"width":979.7705078125,"height":46.7216796875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":1152.0,"y":58.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Channel Failures: Where Systems Fall Short","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":48.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.96,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":57.6000022888184,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:10344":{"type":"FRAME","id":"26:10344","name":"Text","absoluteBoundingBox":{"x":7986.0,"y":11017.3330078125,"width":1152.0,"height":542.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":11017.3330078125,"width":1152.0,"height":542.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,120.0]],"size":{"x":1152.0,"y":542.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["123:330","26:10345","29:366"]},"15:3471":{"type":"FRAME","id":"15:3471","name":"Row 6","absoluteBoundingBox":{"x":10154.0,"y":3053.0,"width":327.0,"height":176.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":3053.0,"width":327.0,"height":176.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":176.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["15:3472","15:3476"]},"15:3472":{"type":"FRAME","id":"15:3472","name":"Header","absoluteBoundingBox":{"x":10178.0,"y":3077.0,"width":277.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10178.0,"y":3077.0,"width":277.0,"height":24.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":277.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["15:3473","15:3475"]},"15:3475":{"type":"TEXT","id":"15:3475","name":"Foundational Understanding","absoluteBoundingBox":{"x":10214.0,"y":3080.0,"width":241.0,"height":18.0},"isolatedAbsoluteRenderBounds":{"x":10215.291015625,"y":3082.2763671875,"width":237.6787109375,"height":17.610107421875},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,3.0]],"size":{"x":241.0,"y":18.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Foundational Understanding","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.27,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":18.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1402":{"type":"FRAME","id":"39:1402","name":"Feature","absoluteBoundingBox":{"x":10170.0,"y":15667.0,"width":295.0,"height":180.0},"isolatedAbsoluteRenderBounds":{"x":10170.0,"y":15667.0,"width":295.0,"height":180.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,426.0]],"size":{"x":295.0,"y":180.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["39:1403","39:1405"]},"16:5017":{"type":"TEXT","id":"16:5017","name":"After aligning with the Quality CX Lead, and more deeply understanding his reasoning behind the request, as well as understanding how he identified the problem with the data he had available, I aligned the business problem of high call volume and the objective of providing tailored experiences, with my key research goals which focused on building a deep understanding of the Third Party Caller segment. These goals included:

","absoluteBoundingBox":{"x":10154.0,"y":2663.0,"width":327.0,"height":390.0},"isolatedAbsoluteRenderBounds":{"x":10155.419921875,"y":2669.29541015625,"width":324.595703125,"height":303.591064453125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,54.0]],"size":{"x":327.0,"y":390.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"After aligning with the Quality CX Lead, and more deeply understanding his reasoning behind the request, as well as understanding how he identified the problem with the data he had available, I aligned the business problem of high call volume and the objective of providing tailored experiences, with my key research goals which focused on building a deep understanding of the Third Party Caller segment. These goals included:

\n","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2963":{"type":"FRAME","id":"6:2963","name":"Text 1","absoluteBoundingBox":{"x":10130.0,"y":2245.0,"width":375.0,"height":364.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":2245.0,"width":375.0,"height":364.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,2145.0]],"size":{"x":375.0,"y":364.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":80.0,"paddingRight":24.0,"paddingBottom":80.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["6:2964","6:2967"]},"22:8642":{"type":"FRAME","id":"22:8642","name":"Text","absoluteBoundingBox":{"x":9298.0,"y":8114.4501953125,"width":736.0,"height":71.0283508300781},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":8114.4501953125,"width":736.0,"height":71.0283508300781},"relativeTransform":[[1.0,0.0,-1.81898940354586e-12],[0.0,1.0,57.4495162963867]],"size":{"x":736.0,"y":71.0283508300781},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":-1.81898940354586e-12,"sizeFraction":1.0},"top":{"pixelOffset":264.783500671387,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8643"]},"6:2967":{"type":"TEXT","id":"6:2967","name":"Given Computershare's B2B2C model and historical reluctance to directly contact end-users, I adopted a pragmatic and resourceful qualitative research approach.","absoluteBoundingBox":{"x":10154.0,"y":2437.0,"width":327.0,"height":92.0},"isolatedAbsoluteRenderBounds":{"x":10161.4345703125,"y":2442.0,"width":312.16015625,"height":84.272705078125},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,192.0]],"size":{"x":327.0,"y":92.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","maxWidth":1152.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Given Computershare's B2B2C model and historical reluctance to directly contact end-users, I adopted a pragmatic and resourceful qualitative research approach.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2743":{"type":"FRAME","id":"6:2743","name":"Pricing cards 1","absoluteBoundingBox":{"x":10130.0,"y":1371.0,"width":375.0,"height":874.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":1371.0,"width":375.0,"height":874.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,1271.0]],"size":{"x":375.0,"y":874.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":41.0,"paddingRight":24.0,"paddingBottom":48.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["6:2766"]},"6:2902":{"type":"TEXT","id":"6:2902","name":"Operational Efficiency: Understanding TPC needs could lead to more efficient processes across service channels","absoluteBoundingBox":{"x":10222.0,"y":2041.0,"width":223.0,"height":125.0},"isolatedAbsoluteRenderBounds":{"x":10222.82421875,"y":2046.16125488281,"width":213.517578125,"height":114.056030273438},"relativeTransform":[[1.0,0.0,52.0],[0.0,1.0,15.0]],"size":{"x":223.0,"y":125.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,0,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Operational Efficiency: Understanding TPC needs could lead to more efficient processes across service channels","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"17:5242":{"type":"TEXT","id":"17:5242","name":"Stakeholder Interviews","absoluteBoundingBox":{"x":9750.0,"y":5401.16650390625,"width":309.0,"height":22.0},"isolatedAbsoluteRenderBounds":{"x":9818.126953125,"y":5406.064453125,"width":172.8388671875,"height":12.29541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,40.0]],"size":{"x":309.0,"y":22.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Stakeholder Interviews","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2900":{"type":"SVG","id":"6:2900","name":"Checkmark","absoluteBoundingBox":{"x":10190.0,"y":2041.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10190.0,"y":2041.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,20.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"6:2785":{"type":"TEXT","id":"6:2785","name":"Enhanced Brand Perception: A smoother, more empathetic experience improves the overall brand image","absoluteBoundingBox":{"x":10222.0,"y":1878.0,"width":223.0,"height":125.0},"isolatedAbsoluteRenderBounds":{"x":10222.84375,"y":1883.90905761719,"width":208.2275390625,"height":116.977294921875},"relativeTransform":[[1.0,0.0,52.0],[0.0,1.0,15.0]],"size":{"x":223.0,"y":125.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Enhanced Brand Perception: A smoother, more empathetic experience improves the overall brand image","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"6:2781":{"type":"TEXT","id":"6:2781","name":"Improved Customer Satisfaction: Addressing TPC frustrations and providing better service enhances satisfaction","absoluteBoundingBox":{"x":10222.0,"y":1690.0,"width":223.0,"height":150.0},"isolatedAbsoluteRenderBounds":{"x":10222.4091796875,"y":1695.73010253906,"width":218.443359375,"height":138.487182617188},"relativeTransform":[[1.0,0.0,52.0],[0.0,1.0,15.0]],"size":{"x":223.0,"y":150.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,0,0,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Improved Customer Satisfaction: \nAddressing TPC frustrations and providing better service enhances satisfaction","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"6:2774":{"type":"FRAME","id":"6:2774","name":"Feature","absoluteBoundingBox":{"x":10170.0,"y":1512.0,"width":295.0,"height":155.0},"isolatedAbsoluteRenderBounds":{"x":10170.0,"y":1512.0,"width":295.0,"height":155.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":295.0,"y":155.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":20.0,"paddingBottom":15.0,"paddingLeft":20.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["6:2775","6:2777"]},"6:2777":{"type":"TEXT","id":"6:2777","name":"Cost Savings: Reducing call center volume directly translates to operational cost savings","absoluteBoundingBox":{"x":10222.0,"y":1527.0,"width":223.0,"height":125.0},"isolatedAbsoluteRenderBounds":{"x":10222.5048828125,"y":1532.16125488281,"width":218.7041015625,"height":117.72509765625},"relativeTransform":[[1.0,0.0,52.0],[0.0,1.0,15.0]],"size":{"x":223.0,"y":125.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,0,0,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Cost Savings: \nReducing call center volume directly translates to operational cost savings","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"39:1245":{"type":"FRAME","id":"39:1245","name":"Card 6","absoluteBoundingBox":{"x":10154.0,"y":18024.0,"width":327.0,"height":355.0},"isolatedAbsoluteRenderBounds":{"x":10142.0,"y":18018.0,"width":351.0,"height":379.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,1195.0]],"size":{"x":327.0,"y":355.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0299999993294477},"blendMode":"NORMAL","offset":{"x":0.0,"y":6.0},"radius":12.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1246","39:1247"]},"22:8650":{"type":"FRAME","id":"22:8650","name":"Card 4","absoluteBoundingBox":{"x":10154.0,"y":9710.0,"width":327.0,"height":533.0},"isolatedAbsoluteRenderBounds":{"x":10153.0,"y":9709.0,"width":329.0,"height":535.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,594.0]],"size":{"x":327.0,"y":533.0},"fills":[],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","maxWidth":1150.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"rectangleCornerRadiiIndependent":true,"clipsContent":true,"children":["22:8651","22:8654","22:8655","22:8664"]},"6:2775":{"type":"SVG","id":"6:2775","name":"Checkmark","absoluteBoundingBox":{"x":10190.0,"y":1527.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10190.0,"y":1527.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,20.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"620d7b0c6eac18c9eb20531029bd7b6187052044"},"6:2770":{"type":"FRAME","id":"6:2770","name":"Pricing","absoluteBoundingBox":{"x":10170.0,"y":1425.0,"width":295.0,"height":55.0},"isolatedAbsoluteRenderBounds":{"x":10170.0,"y":1425.0,"width":295.0,"height":55.54541015625},"relativeTransform":[[1.0,0.0,16.0],[0.0,1.0,13.0]],"size":{"x":295.0,"y":55.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"individualStrokeWeights":{"top":0.0,"right":0.0,"bottom":1.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":20.0,"layoutMode":"HORIZONTAL","itemSpacing":6.0,"counterAxisAlignItems":"BASELINE","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["6:2771"]},"6:2771":{"type":"TEXT","id":"6:2771","name":"Why it mattered","absoluteBoundingBox":{"x":10188.5,"y":1445.0,"width":258.0,"height":35.0},"isolatedAbsoluteRenderBounds":{"x":10193.95703125,"y":1449.39770507812,"width":245.640625,"height":31.147705078125},"relativeTransform":[[1.0,0.0,18.5],[0.0,1.0,20.0]],"size":{"x":258.0,"y":35.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Why it mattered","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.16,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":35.2000007629395,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1646":{"type":"TEXT","id":"39:1646","name":"Sample Limitations","absoluteBoundingBox":{"x":10162.0,"y":19256.0,"width":178.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10162.9091796875,"y":19257.751953125,"width":175.37890625,"height":19.33984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":178.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Sample Limitations","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:41":{"type":"FRAME","id":"27:41","name":"Text 2","absoluteBoundingBox":{"x":10130.0,"y":7244.0,"width":375.0,"height":288.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":7244.0,"width":375.0,"height":288.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,7144.0]],"size":{"x":375.0,"y":288.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":80.0,"paddingRight":24.0,"paddingBottom":31.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisSizingMode":"FIXED","children":["27:42","27:45"]},"3:1886":{"type":"FRAME","id":"3:1886","name":"Wrapper","absoluteBoundingBox":{"x":10154.0,"y":1025.0,"width":327.0,"height":306.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":1025.0,"width":327.0,"height":306.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,40.0]],"size":{"x":327.0,"y":306.0},"fills":[],"strokeAlign":"INSIDE","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisSizingMode":"FIXED","children":["3:1887"]},"15:3120":{"type":"FRAME","id":"15:3120","name":"Header","absoluteBoundingBox":{"x":10154.0,"y":2609.0,"width":327.0,"height":444.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":2609.0,"width":327.0,"height":444.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":444.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["15:3121","16:5017"]},"3:1887":{"type":"FRAME","id":"3:1887","name":"Paragraph","absoluteBoundingBox":{"x":10154.0,"y":1025.0,"width":327.0,"height":306.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":1025.0,"width":327.0,"height":306.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":306.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["3:1888","3:1889"]},"3:1888":{"type":"TEXT","id":"3:1888","name":"The Big Problem: High Call Volume From An Unknown Group","absoluteBoundingBox":{"x":10154.0,"y":1025.0,"width":327.0,"height":152.0},"isolatedAbsoluteRenderBounds":{"x":10179.4326171875,"y":1031.60229492188,"width":276.533203125,"height":144.943115234375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":152.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The Big Problem: High Call Volume From An Unknown Group","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.16,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":38.4000015258789,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1878":{"type":"FRAME","id":"3:1878","name":"Header","absoluteBoundingBox":{"x":10130.0,"y":100.0,"width":375.0,"height":589.0},"isolatedAbsoluteRenderBounds":{"x":9872.0,"y":100.0,"width":891.0,"height":589.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":375.0,"y":589.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":48.0,"paddingRight":24.0,"paddingBottom":32.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["197:3573","3:1879","3:1880"]},"29:366":{"type":"TEXT","id":"29:366","name":"\"How might we provide 'hand-holding' through self-service channels, especially for tech-capable users, to make forms and information about the transfer process easier to access and understand?\"","absoluteBoundingBox":{"x":7986.0,"y":11449.3330078125,"width":1152.0,"height":70.0},"isolatedAbsoluteRenderBounds":{"x":7999.03955078125,"y":11457.060546875,"width":1126.07666015625,"height":58.181640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,432.0]],"size":{"x":1152.0,"y":70.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraints":{"vertical":"TOP","horizontal":"CENTER"},"constraintValues":{"left":{"pixelOffset":-576.0,"sizeFraction":0.5},"right":{"pixelOffset":576.0,"sizeFraction":0.5},"top":{"pixelOffset":432.0,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"How might we provide 'hand-holding' through self-service channels, especially for tech-capable users, to make forms and information about the transfer process easier to access and understand?\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.12,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":34.8000030517578,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"138:50":{"type":"TEXT","id":"138:50","name":"Timeframe 1 month","absoluteBoundingBox":{"x":10284.5,"y":593.0,"width":62.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":10285.3134765625,"y":596.863647460938,"width":60.3447265625,"height":29.2904663085938},"relativeTransform":[[1.0,0.0,120.0],[0.0,1.0,0.0]],"size":{"x":62.0,"y":38.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,3,3,3,3,3,3,3],"characters":"Timeframe\n1 month","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"3":{"fontSize":14.0,"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"3:1882":{"type":"TEXT","id":"3:1882","name":"How My Research Uncovered Key Pain Points and Paved the Way for Improved Customer Experience & Cost Savings.","absoluteBoundingBox":{"x":10167.5,"y":488.0,"width":300.0,"height":81.0},"isolatedAbsoluteRenderBounds":{"x":10168.9111328125,"y":494.897735595703,"width":297.173828125,"height":69.5567932128906},"relativeTransform":[[1.0,0.0,295.5],[0.0,1.0,200.0]],"size":{"x":300.0,"y":81.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"How My Research Uncovered Key Pain Points and Paved the Way for Improved Customer Experience & Cost Savings.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":0.0,"letterSpacingValue":0.0,"letterSpacingUnit":"PERCENT","lineHeightPx":27.2000007629395,"lineHeightPercent":140.469482421875,"lineHeightPercentFontSize":170.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"197:3576":{"type":"TEXT","id":"197:3576","name":"Contact","absoluteBoundingBox":{"x":10287.0,"y":202.0,"width":61.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":10287.0,"y":202.0,"width":61.0,"height":23.0},"relativeTransform":[[1.0,0.0,0.5],[0.0,1.0,54.0]],"size":{"x":61.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Contact","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"RIGHT","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"RIGHT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"197:3575":{"type":"TEXT","id":"197:3575","name":"Resume","absoluteBoundingBox":{"x":10287.0,"y":175.0,"width":61.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":10288.4599609375,"y":180.363632202148,"width":58.796875,"height":11.8125},"relativeTransform":[[1.0,0.0,0.5],[0.0,1.0,27.0]],"size":{"x":61.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Resume","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"RIGHT","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","hyperlink":{"type":"URL","url":"https://drive.google.com/file/d/1tPNAzxybV-1su9GbhQYbN6e3kb_ivMnk/view?usp=sharing","openInNewTab":false},"paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"RIGHT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2773":{"type":"FRAME","id":"6:2773","name":"Feature list","absoluteBoundingBox":{"x":10170.0,"y":1512.0,"width":295.0,"height":669.0},"isolatedAbsoluteRenderBounds":{"x":10170.0,"y":1512.0,"width":295.0,"height":669.0},"relativeTransform":[[1.0,0.0,16.0],[0.0,1.0,100.0]],"size":{"x":295.0,"y":669.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisSizingMode":"FIXED","children":["6:2774","6:2778","6:2782","6:2899"]},"3:1849":{"type":"FRAME","id":"3:1849","name":"Tablet","absoluteBoundingBox":{"x":9266.0,"y":100.0,"width":800.0,"height":16268.6669921875},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":100.0,"width":800.0,"height":16268.6669921875},"relativeTransform":[[1.0,0.0,1408.0],[0.0,1.0,100.0]],"size":{"x":800.0,"y":16268.6669921875},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"overflowDirection":"VERTICAL_SCROLLING","layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","isBreakpointFrame":true,"children":["3:1850","3:1855","3:1857","6:2673","6:2957","15:3096","15:4362","3:1865","15:3993","26:10508","27:35","111:225","3:1872","20:8438","28:243","28:291","28:295","26:10364","39:1368","33:1146","32:601","39:1611","254:6256"]},"254:8313":{"type":"FRAME","id":"254:8313","name":"footer links","absoluteBoundingBox":{"x":9298.0,"y":16275.666015625,"width":736.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":16275.666015625,"width":736.0,"height":24.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,69.0]],"size":{"x":736.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["254:6257","254:6258"]},"111:252":{"type":"FRAME","id":"111:252","name":"Frame 13","absoluteBoundingBox":{"x":10154.0,"y":8329.0,"width":327.0,"height":390.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":8329.0,"width":327.0,"height":390.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,797.0]],"size":{"x":327.0,"y":390.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["111:253","111:254"]},"254:6261":{"type":"FRAME","id":"254:6261","name":"Social link 2","absoluteBoundingBox":{"x":9970.0,"y":16275.666015625,"width":24.0,"height":24.0},"targetAspectRatio":{"x":512.0,"y":512.0},"isolatedAbsoluteRenderBounds":{"x":9970.0,"y":16275.666015625,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.75,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"children":["254:6262"]},"3:1894":{"type":"TEXT","id":"3:1894","name":"an organizational roadblock...","absoluteBoundingBox":{"x":10154.0,"y":5311.0,"width":327.0,"height":84.0},"isolatedAbsoluteRenderBounds":{"x":10189.0380859375,"y":5319.39794921875,"width":256.7314453125,"height":66.94287109375},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,172.0]],"size":{"x":327.0,"y":84.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"an organizational roadblock...","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5101":{"type":"TEXT","id":"17:5101","name":"Observation/Field Work","absoluteBoundingBox":{"x":9362.0,"y":5401.16650390625,"width":309.0,"height":22.0},"isolatedAbsoluteRenderBounds":{"x":9428.2041015625,"y":5405.98486328125,"width":177.3271484375,"height":13.931640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,40.0]],"size":{"x":309.0,"y":22.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Observation/Field Work","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1373":{"type":"FRAME","id":"39:1373","name":"Feature","absoluteBoundingBox":{"x":9343.0,"y":12541.666015625,"width":646.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":9343.0,"y":12541.666015625,"width":646.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":646.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["39:1374","39:1376"]},"254:6262":{"type":"SVG","id":"254:6262","name":"Vector","absoluteBoundingBox":{"x":9970.0,"y":16275.666015625,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9970.0,"y":16275.666015625,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"constraints":{"vertical":"SCALE","horizontal":"SCALE"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":0.0,"sizeFraction":0.0},"bottom":{"pixelOffset":0.0,"sizeFraction":1.0}},"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.75,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":254,"localID":6284},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.linkedin.com/in/josuefreyes/","openUrlInNewTab":true}],"isDeleted":false,"stateManagementVersion":1}],"hash":"f4f4d239697c027bba0dfc7a7833287fed1ef9c9"},"39:1615":{"type":"FRAME","id":"39:1615","name":"Gallery","absoluteBoundingBox":{"x":9298.0,"y":15718.666015625,"width":736.0,"height":392.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":15718.666015625,"width":736.0,"height":392.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,256.0]],"size":{"x":736.0,"y":392.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1616","39:1626"]},"15:3550":{"type":"FRAME","id":"15:3550","name":"Header","absoluteBoundingBox":{"x":10178.0,"y":3776.0,"width":154.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10178.0,"y":3776.0,"width":154.0,"height":24.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":154.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["15:3551","15:3553"]},"39:1632":{"type":"TEXT","id":"39:1632","name":"Affinity diagramming largely done alone; collaboration could yield richer insights.","absoluteBoundingBox":{"x":9298.0,"y":16086.666015625,"width":736.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9298.3974609375,"y":16092.484375,"width":608.8623046875,"height":15.6357421875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":736.0,"y":24.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Affinity diagramming largely done alone; collaboration could yield richer insights.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1368":{"type":"FRAME","id":"39:1368","name":"Pricing cards 2","absoluteBoundingBox":{"x":9266.0,"y":12249.666015625,"width":800.0,"height":847.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":12249.666015625,"width":800.0,"height":847.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,12149.666015625]],"size":{"x":800.0,"y":847.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":48.0,"paddingRight":32.0,"paddingBottom":48.0,"paddingLeft":32.0,"layoutMode":"HORIZONTAL","layoutWrap":"WRAP","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSpacing":32.0,"children":["39:1369"]},"22:8507":{"type":"RECTANGLE","id":"22:8507","name":"Image","absoluteBoundingBox":{"x":9313.0,"y":7313.00048828125,"width":189.0,"height":184.0},"isolatedAbsoluteRenderBounds":{"x":9294.0,"y":7299.00048828125,"width":227.0,"height":222.0},"relativeTransform":[[1.0,0.0,15.0],[0.0,1.0,14.333984375]],"size":{"x":189.0,"y":184.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"54c3ac66c6ff0aecc4570e014c9a7f611e7ddf67","originalImageWidth":575,"originalImageHeight":575,"visible":true,"opacity":1.0,"rotation":0.0}],"constraintValues":{"left":{"pixelOffset":15.0,"sizeFraction":0.0},"top":{"pixelOffset":14.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":8.0,"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0799999982118607},"blendMode":"NORMAL","offset":{"x":0.0,"y":5.0},"radius":19.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0599999986588955},"blendMode":"NORMAL","offset":{"x":0.0,"y":0.0},"radius":4.40000009536743,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[32.0,32.0,32.0,32.0],"cornerRadius":32.0},"39:1629":{"type":"TEXT","id":"39:1629","name":"Gathered perceptions; mitigated by triangulation and multiple interviews.","absoluteBoundingBox":{"x":9298.0,"y":15982.666015625,"width":736.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9298.9033203125,"y":15988.5634765625,"width":550.015625,"height":15.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":736.0,"y":24.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Gathered perceptions; mitigated by triangulation and multiple interviews.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:216":{"type":"RECTANGLE","id":"111:216","name":"Rectangle 3475048","absoluteBoundingBox":{"x":8507.0,"y":6975.3330078125,"width":110.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":8507.0,"y":6975.3330078125,"width":110.0,"height":110.0},"relativeTransform":[[1.0,0.0,121.0],[0.0,1.0,0.0]],"size":{"x":110.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"1b4ec4fdc7879abd4b1cae3f8d25f9bad78ff5bb","originalImageWidth":668,"originalImageHeight":669,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"16:4950":{"type":"FRAME","id":"16:4950","name":"Column 6","absoluteBoundingBox":{"x":10154.0,"y":4315.0,"width":327.0,"height":360.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":4315.0,"width":327.0,"height":360.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":360.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["16:4951","16:4954","16:4987"]},"15:3122":{"type":"FRAME","id":"15:3122","name":"List","absoluteBoundingBox":{"x":10154.0,"y":3053.0,"width":327.0,"height":852.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":3053.0,"width":327.0,"height":852.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,444.0]],"size":{"x":327.0,"y":852.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":800.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["15:3471","15:3510","15:3192","15:3276","15:3549"]},"39:1628":{"type":"TEXT","id":"39:1628","name":"CSR Interview Bias","absoluteBoundingBox":{"x":9298.0,"y":15950.666015625,"width":176.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9299.0654296875,"y":15952.4169921875,"width":173.484375,"height":15.46875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":176.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"CSR Interview Bias","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1637":{"type":"FRAME","id":"39:1637","name":"Header","absoluteBoundingBox":{"x":10154.0,"y":18902.0,"width":327.0,"height":154.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":18902.0,"width":327.0,"height":154.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,80.0]],"size":{"x":327.0,"y":154.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["39:1638","39:1639"]},"32:573":{"type":"TEXT","id":"32:573","name":"Raised Awareness & Empathy","absoluteBoundingBox":{"x":8010.0,"y":13027.8330078125,"width":315.0,"height":70.0},"isolatedAbsoluteRenderBounds":{"x":8056.55322265625,"y":13035.53515625,"width":223.91357421875,"height":58.20703125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":315.0,"y":70.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Raised Awareness & Empathy","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":34.8000030517578,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1616":{"type":"FRAME","id":"39:1616","name":"Column 6","absoluteBoundingBox":{"x":9298.0,"y":15718.666015625,"width":736.0,"height":184.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":15718.666015625,"width":736.0,"height":184.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":736.0,"y":184.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1617","39:1620"]},"39:1620":{"type":"FRAME","id":"39:1620","name":"Text block 7","absoluteBoundingBox":{"x":9298.0,"y":15822.666015625,"width":736.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":15822.666015625,"width":736.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,104.0]],"size":{"x":736.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["39:1621","39:1622"]},"81:159":{"type":"TEXT","id":"81:159","name":"Web Issues","absoluteBoundingBox":{"x":10263.5,"y":13650.5,"width":108.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10263.890625,"y":13652.9541015625,"width":106.0888671875,"height":14.7587890625},"relativeTransform":[[1.0,0.0,101.5],[0.0,1.0,24.0]],"size":{"x":108.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Web Issues","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1879":{"type":"TEXT","id":"3:1879","name":"Foundational Research","absoluteBoundingBox":{"x":10220.0,"y":230.0,"width":195.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":10221.822265625,"y":236.384948730469,"width":191.52734375,"height":13.8323822021484},"relativeTransform":[[1.0,0.0,90.0],[0.0,1.0,130.0]],"size":{"x":195.0,"y":26.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Foundational Research","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1622":{"type":"TEXT","id":"39:1622","name":"Call listening was a convenience sample; CSRs not representative of all.","absoluteBoundingBox":{"x":9298.0,"y":15878.666015625,"width":736.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9298.9033203125,"y":15884.484375,"width":539.298828125,"height":15.6357421875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":736.0,"y":24.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Call listening was a convenience sample; CSRs not representative of all.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1828":{"type":"RECTANGLE","id":"3:1828","name":"Image","absoluteBoundingBox":{"x":8162.0,"y":577.0,"width":800.0,"height":533.333312988281},"isolatedAbsoluteRenderBounds":{"x":8162.0,"y":577.0,"width":800.0,"height":533.333251953125},"relativeTransform":[[1.0,0.0,240.0],[0.0,1.0,0.0]],"size":{"x":800.0,"y":533.333312988281},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"37a969eff1a6f3896cb56a0d3d056bca8483f359","originalImageWidth":2304,"originalImageHeight":1792,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0},"111:218":{"type":"TEXT","id":"111:218","name":"Primarily Family:","absoluteBoundingBox":{"x":8470.0,"y":7121.3330078125,"width":184.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8471.7216796875,"y":7124.03466796875,"width":179.919921875,"height":23.20751953125},"relativeTransform":[[1.0,0.0,84.0],[0.0,1.0,24.0]],"size":{"x":184.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Primarily Family:","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1617":{"type":"FRAME","id":"39:1617","name":"Text block 6","absoluteBoundingBox":{"x":9298.0,"y":15718.666015625,"width":736.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":15718.666015625,"width":736.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":736.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["39:1618","39:1619"]},"39:1619":{"type":"TEXT","id":"39:1619","name":"Could observe *what* but not directly ask *why*, limiting depth on motivations.","absoluteBoundingBox":{"x":9298.0,"y":15774.666015625,"width":736.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9298.9033203125,"y":15780.5634765625,"width":598.8173828125,"height":15.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":736.0,"y":24.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Could observe *what* but not directly ask *why*, limiting depth on motivations.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1613":{"type":"TEXT","id":"39:1613","name":"Research Limitations","absoluteBoundingBox":{"x":9298.0,"y":15558.666015625,"width":736.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":9470.8935546875,"y":15566.9130859375,"width":391.345703125,"height":31.1787109375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":736.0,"y":48.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Research Limitations","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":40.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.8,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.0,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"32:601":{"type":"FRAME","id":"32:601","name":"Feature cards 3","absoluteBoundingBox":{"x":9266.0,"y":13390.666015625,"width":800.0,"height":2072.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":13390.666015625,"width":800.0,"height":2072.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,13290.666015625]],"size":{"x":800.0,"y":2072.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":37.0,"paddingRight":64.0,"paddingBottom":78.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","layoutWrap":"WRAP","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","counterAxisSpacing":32.0,"children":["32:616","39:1174","39:1206","39:1238","39:1269"]},"17:5106":{"type":"TEXT","id":"17:5106","name":"Observation/Field Work","absoluteBoundingBox":{"x":10186.0,"y":6499.0,"width":308.0,"height":22.0},"isolatedAbsoluteRenderBounds":{"x":10251.7041015625,"y":6503.818359375,"width":177.3271484375,"height":13.931640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,38.0]],"size":{"x":308.0,"y":22.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Observation/Field Work","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3538":{"type":"FRAME","id":"15:3538","name":"Header","absoluteBoundingBox":{"x":8610.0,"y":3272.33325195312,"width":193.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8610.0,"y":3272.33325195312,"width":193.0,"height":25.9091796875},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":193.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["15:3539","15:3541"]},"39:1367":{"type":"TEXT","id":"39:1367","name":"Address Internal Process Errors: Fix breakdowns causing misrouted calls or incorrect transfers back to IVR.","absoluteBoundingBox":{"x":8284.0,"y":12259.3330078125,"width":588.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":8284.4287109375,"y":12264.7177734375,"width":579.8115234375,"height":38.8330078125},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":588.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,0,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Address Internal Process Errors: Fix breakdowns causing misrouted calls or incorrect transfers back to IVR.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"75:113":{"type":"RECTANGLE","id":"75:113","name":"roadblock-icon 1","absoluteBoundingBox":{"x":10267.5,"y":5179.0,"width":100.0,"height":100.0},"targetAspectRatio":{"x":1200.0,"y":1200.0},"isolatedAbsoluteRenderBounds":{"x":10267.5,"y":5179.0,"width":100.0,"height":100.0},"relativeTransform":[[1.0,0.0,137.5],[0.0,1.0,40.0]],"size":{"x":100.0,"y":100.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"4e77eb2d6d12e91c47452249141d7bef62b50425","originalImageWidth":1200,"originalImageHeight":1200,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"27:25":{"type":"TEXT","id":"27:25","name":"Who are the Third Party Callers?","absoluteBoundingBox":{"x":7986.0,"y":6752.3330078125,"width":1152.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":8197.861328125,"y":6761.4296875,"width":726.96484375,"height":46.7216796875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":1152.0,"y":58.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Who are the Third Party Callers?","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":48.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.96,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":57.6000022888184,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1269":{"type":"FRAME","id":"39:1269","name":"Card 7","absoluteBoundingBox":{"x":9432.0,"y":15021.666015625,"width":468.0,"height":366.0},"isolatedAbsoluteRenderBounds":{"x":9420.0,"y":15015.666015625,"width":492.0,"height":390.0},"relativeTransform":[[1.0,0.0,166.0],[0.0,1.0,1631.0]],"size":{"x":468.0,"y":366.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0299999993294477},"blendMode":"NORMAL","offset":{"x":0.0,"y":6.0},"radius":12.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1270","39:1271"]},"16:4940":{"type":"FRAME","id":"16:4940","name":"Text block 7","absoluteBoundingBox":{"x":7986.0,"y":3892.33325195312,"width":560.0,"height":88.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":3892.33325195312,"width":560.0,"height":88.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,120.0]],"size":{"x":560.0,"y":88.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["16:4941","16:4942"]},"39:1272":{"type":"FRAME","id":"39:1272","name":"Body","absoluteBoundingBox":{"x":9456.0,"y":15238.666015625,"width":420.0,"height":118.0},"isolatedAbsoluteRenderBounds":{"x":9456.0,"y":15238.666015625,"width":420.0,"height":118.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,31.0]],"size":{"x":420.0,"y":118.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":15.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1273","39:1274"]},"15:4023":{"type":"TEXT","id":"15:4023","name":"I primarily used qualitative methods. My main approach involved extensive Call Listening, through a tool we had known as Service Observe. In addition to listening to calls, I also conducted interviews with Customer Service Representatives (Call Reps). This allowed me to triangulate findings from call observations with the nuanced perspectives of those on the front lines directly interacting with users.","absoluteBoundingBox":{"x":10154.0,"y":5951.0,"width":327.0,"height":322.0},"isolatedAbsoluteRenderBounds":{"x":10155.5634765625,"y":5955.89794921875,"width":323.54296875,"height":268.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,46.0]],"size":{"x":327.0,"y":322.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"I primarily used qualitative methods. My main approach involved extensive Call Listening, through a tool we had known as Service Observe.\n\nIn addition to listening to calls, I also conducted interviews with Customer Service Representatives (Call Reps). This allowed me to triangulate findings from call observations with the nuanced perspectives of those on the front lines directly interacting with users.\n\n","lineIndentations":[0,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1274":{"type":"TEXT","id":"39:1274","name":"Demonstrated the value of qualitative user research, shifting organizational perspective towards user-centered practices.","absoluteBoundingBox":{"x":9456.0,"y":15275.666015625,"width":420.0,"height":66.0},"isolatedAbsoluteRenderBounds":{"x":9469.0224609375,"y":15280.484375,"width":394.244140625,"height":59.4541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,37.0]],"size":{"x":420.0,"y":66.0},"fills":[{"opacity":0.5,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Demonstrated the value of qualitative user research, shifting organizational perspective towards user-centered practices.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:10308":{"type":"TEXT","id":"26:10308","name":"\"I'm too old for the automated system.” “It's so nice to finally speak to a person.\"","absoluteBoundingBox":{"x":10197.0,"y":9843.6669921875,"width":453.0,"height":46.0},"isolatedAbsoluteRenderBounds":{"x":10197.0,"y":9843.6669921875,"width":453.0,"height":46.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,8.0]],"size":{"x":453.0,"y":46.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"I'm too old for the automated system.”\n“It's so nice to finally speak to a person.\"","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3511":{"type":"FRAME","id":"15:3511","name":"Header","absoluteBoundingBox":{"x":10178.0,"y":3269.0,"width":154.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10178.0,"y":3269.0,"width":154.0,"height":24.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":154.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["15:3512","15:3514"]},"39:1385":{"type":"FRAME","id":"39:1385","name":"Feature","absoluteBoundingBox":{"x":9343.0,"y":12805.666015625,"width":646.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":9343.0,"y":12805.666015625,"width":646.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,264.0]],"size":{"x":646.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["39:1386","39:1388"]},"16:4999":{"type":"TEXT","id":"16:4999","name":"WHERE","absoluteBoundingBox":{"x":8578.0,"y":4036.33325195312,"width":85.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8578.46875,"y":4039.87866210938,"width":82.9638671875,"height":17.45458984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":85.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHERE","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1273":{"type":"TEXT","id":"39:1273","name":"Advocacy for UXR","absoluteBoundingBox":{"x":9456.0,"y":15238.666015625,"width":420.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":9580.4052734375,"y":15245.4384765625,"width":171.2744140625,"height":19.318359375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":420.0,"y":29.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Advocacy for UXR","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1265":{"type":"FRAME","id":"39:1265","name":"Body","absoluteBoundingBox":{"x":8578.0,"y":13420.3330078125,"width":363.0,"height":200.0},"isolatedAbsoluteRenderBounds":{"x":8578.0,"y":13420.3330078125,"width":363.0,"height":200.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,158.0]],"size":{"x":363.0,"y":200.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1266"]},"39:1243":{"type":"TEXT","id":"39:1243","name":"Led to subsequent activities like Service Blueprinting workshops and Heuristic Evaluations.","absoluteBoundingBox":{"x":9456.0,"y":14888.666015625,"width":420.0,"height":44.0},"isolatedAbsoluteRenderBounds":{"x":9467.1337890625,"y":14893.5634765625,"width":397.9541015625,"height":37.375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,37.0]],"size":{"x":420.0,"y":44.0},"fills":[{"opacity":0.5,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Led to subsequent activities like Service Blueprinting workshops and Heuristic Evaluations.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1206":{"type":"FRAME","id":"39:1206","name":"Card 5","absoluteBoundingBox":{"x":9432.0,"y":14224.666015625,"width":468.0,"height":367.0},"isolatedAbsoluteRenderBounds":{"x":9420.0,"y":14218.666015625,"width":492.0,"height":391.0},"relativeTransform":[[1.0,0.0,166.0],[0.0,1.0,834.0]],"size":{"x":468.0,"y":367.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0299999993294477},"blendMode":"NORMAL","offset":{"x":0.0,"y":6.0},"radius":12.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1207","39:1208"]},"44:39":{"type":"TEXT","id":"44:39","name":"3","absoluteBoundingBox":{"x":10306.5,"y":11999.5,"width":22.0,"height":42.0},"isolatedAbsoluteRenderBounds":{"x":10308.6123046875,"y":12008.9091796875,"width":17.794921875,"height":23.9091796875},"relativeTransform":[[1.0,0.0,109.5],[0.0,1.0,39.5]],"size":{"x":22.0,"y":42.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"3","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"22:8663":{"type":"TEXT","id":"22:8663","name":"Pain Points: Can't get account-specific info without full authentication, address change issues, inconvenience of medallion stamps, locked online accounts (flagged as deceased), repeated form rejections.","absoluteBoundingBox":{"x":10178.0,"y":10119.6669921875,"width":279.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":10178.349609375,"y":10109.44140625,"width":262.9501953125,"height":79.6796875},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,21.0]],"size":{"x":279.0,"y":58.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[9,9,9,9,9,9,9,9,9,9,9,9],"characters":"Pain Points: Can't get account-specific info without full authentication, address change issues, inconvenience of medallion stamps, locked online accounts (flagged as deceased), repeated form rejections.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"39:1208":{"type":"FRAME","id":"39:1208","name":"Body","absoluteBoundingBox":{"x":9432.0,"y":14411.666015625,"width":468.0,"height":180.0},"isolatedAbsoluteRenderBounds":{"x":9432.0,"y":14411.666015625,"width":468.0,"height":180.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,187.0]],"size":{"x":468.0,"y":180.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minHeight":160.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1209"]},"39:1210":{"type":"TEXT","id":"39:1210","name":"Informed Future Initiatives","absoluteBoundingBox":{"x":9456.0,"y":14453.666015625,"width":420.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":9542.47265625,"y":14460.2900390625,"width":247.62109375,"height":15.5888671875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":420.0,"y":29.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Informed Future Initiatives","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5297":{"type":"TEXT","id":"17:5297","name":"Why: Identify trends, insights, and patterns from the qualitative data, and to identify opportunities for ideation.","absoluteBoundingBox":{"x":10138.0,"y":5623.8330078125,"width":309.0,"height":69.0},"isolatedAbsoluteRenderBounds":{"x":10138.30078125,"y":5628.6513671875,"width":288.611328125,"height":61.45458984375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,390.666656494141]],"size":{"x":309.0,"y":69.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":390.666656494141,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":2,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[9,9,9,9],"characters":"Why: Identify trends, insights, and patterns from the qualitative data, and to identify opportunities for ideation.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"39:1174":{"type":"FRAME","id":"39:1174","name":"Card 4","absoluteBoundingBox":{"x":9432.0,"y":13825.666015625,"width":468.0,"height":367.0},"isolatedAbsoluteRenderBounds":{"x":9420.0,"y":13819.666015625,"width":492.0,"height":391.0},"relativeTransform":[[1.0,0.0,166.0],[0.0,1.0,435.0]],"size":{"x":468.0,"y":367.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0299999993294477},"blendMode":"NORMAL","offset":{"x":0.0,"y":6.0},"radius":12.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1175","39:1176"]},"39:1177":{"type":"FRAME","id":"39:1177","name":"Body","absoluteBoundingBox":{"x":9456.0,"y":14054.666015625,"width":420.0,"height":96.0},"isolatedAbsoluteRenderBounds":{"x":9456.0,"y":14054.666015625,"width":420.0,"height":96.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,42.0]],"size":{"x":420.0,"y":96.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":15.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1178","39:1179"]},"33:1150":{"type":"FRAME","id":"33:1150","name":"Container","absoluteBoundingBox":{"x":10130.0,"y":16387.0,"width":375.0,"height":442.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":16387.0,"width":375.0,"height":442.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,16287.0]],"size":{"x":375.0,"y":442.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":80.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["33:1151"]},"6:2965":{"type":"TEXT","id":"6:2965","name":"Eyebrow","absoluteBoundingBox":{"x":10154.0,"y":2379.0,"width":327.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":10160.6328125,"y":2385.38500976562,"width":313.345703125,"height":17.296875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,54.0]],"size":{"x":327.0,"y":26.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"A Deep Dive into the TPC Experience","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1211":{"type":"TEXT","id":"39:1211","name":"Provided essential user context for planned IVR changes and the redesign of the Transfer Wizard tool.","absoluteBoundingBox":{"x":9456.0,"y":14490.666015625,"width":420.0,"height":44.0},"isolatedAbsoluteRenderBounds":{"x":9463.205078125,"y":14495.484375,"width":405.2060546875,"height":37.6357421875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,37.0]],"size":{"x":420.0,"y":44.0},"fills":[{"opacity":0.5,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Provided essential user context for planned IVR changes and the redesign of the Transfer Wizard tool.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1178":{"type":"TEXT","id":"39:1178","name":"Prioritized on Product Roadmap","absoluteBoundingBox":{"x":9456.0,"y":14054.666015625,"width":420.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":9516.7802734375,"y":14061.2900390625,"width":298.89453125,"height":19.466796875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":420.0,"y":29.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Prioritized on Product Roadmap","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1175":{"type":"RECTANGLE","id":"39:1175","name":"Image","absoluteBoundingBox":{"x":9432.0,"y":13825.666015625,"width":468.0,"height":187.0},"isolatedAbsoluteRenderBounds":{"x":9432.0,"y":13825.666015625,"width":468.0,"height":187.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":468.0,"y":187.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"4cc39db6818f18510c1c1bf81430c539557b0c6a","originalImageWidth":634,"originalImageHeight":634,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"111:227":{"type":"RECTANGLE","id":"111:227","name":"Rectangle 3475048","absoluteBoundingBox":{"x":9358.0,"y":6479.66650390625,"width":104.0,"height":110.0},"targetAspectRatio":{"x":110.0,"y":116.0},"isolatedAbsoluteRenderBounds":{"x":9358.0,"y":6479.66650390625,"width":104.0,"height":110.0},"relativeTransform":[[1.0,0.0,60.0],[0.0,1.0,0.0]],"size":{"x":104.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"cbe8889bb5f215f50e6878d1ac443c65bae43b17","originalImageWidth":607,"originalImageHeight":607,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"32:616":{"type":"FRAME","id":"32:616","name":"Card 3","absoluteBoundingBox":{"x":9432.0,"y":13427.666015625,"width":468.0,"height":366.0},"isolatedAbsoluteRenderBounds":{"x":9420.0,"y":13421.666015625,"width":492.0,"height":390.0},"relativeTransform":[[1.0,0.0,166.0],[0.0,1.0,37.0]],"size":{"x":468.0,"y":366.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0299999993294477},"blendMode":"NORMAL","offset":{"x":0.0,"y":6.0},"radius":12.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["32:617","32:618"]},"32:620":{"type":"TEXT","id":"32:620","name":"Raised Awareness & Empathy","absoluteBoundingBox":{"x":9456.0,"y":13644.666015625,"width":420.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":9526.6689453125,"y":13651.2900390625,"width":279.5859375,"height":19.466796875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":420.0,"y":29.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Raised Awareness & Empathy","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3465":{"type":"FRAME","id":"15:3465","name":"Row 6","absoluteBoundingBox":{"x":9682.0,"y":2455.66650390625,"width":352.0,"height":188.0},"isolatedAbsoluteRenderBounds":{"x":9682.0,"y":2455.66650390625,"width":352.0,"height":188.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":352.0,"y":188.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["15:3466","15:3470"]},"16:4839":{"type":"TEXT","id":"16:4839","name":"HOW","absoluteBoundingBox":{"x":9678.0,"y":3885.66650390625,"width":50.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9679.4345703125,"y":3887.92211914062,"width":47.509765625,"height":14.943359375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":50.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"HOW","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"33:1148":{"type":"TEXT","id":"33:1148","name":"Impact & Outcomes: Sparking Real Change","absoluteBoundingBox":{"x":9298.0,"y":13192.666015625,"width":736.0,"height":88.0},"isolatedAbsoluteRenderBounds":{"x":9344.90234375,"y":13198.9130859375,"width":643.0908203125,"height":83.3896484375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":736.0,"y":88.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Impact & Outcomes: Sparking Real Change","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":40.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.8,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":44.0,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1524":{"type":"FRAME","id":"39:1524","name":"Feature","absoluteBoundingBox":{"x":9343.0,"y":12893.666015625,"width":646.0,"height":105.0},"isolatedAbsoluteRenderBounds":{"x":9343.0,"y":12893.666015625,"width":646.0,"height":105.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,352.0]],"size":{"x":646.0,"y":105.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["39:1525","39:1527"]},"39:1525":{"type":"SVG","id":"39:1525","name":"Checkmark","absoluteBoundingBox":{"x":9388.0,"y":12908.666015625,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9388.0,"y":12908.666015625,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"39:1381":{"type":"FRAME","id":"39:1381","name":"Feature","absoluteBoundingBox":{"x":9343.0,"y":12717.666015625,"width":646.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":9343.0,"y":12717.666015625,"width":646.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,176.0]],"size":{"x":646.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["39:1382","39:1384"]},"39:1606":{"type":"TEXT","id":"39:1606","name":"Sole UXR Synthesis","absoluteBoundingBox":{"x":8578.0,"y":14173.8330078125,"width":220.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8579.0908203125,"y":14176.53515625,"width":217.1337890625,"height":23.20703125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":220.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Sole UXR Synthesis","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1377":{"type":"FRAME","id":"39:1377","name":"Feature","absoluteBoundingBox":{"x":9343.0,"y":12629.666015625,"width":646.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":9343.0,"y":12629.666015625,"width":646.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,88.0]],"size":{"x":646.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["39:1378","39:1380"]},"39:1380":{"type":"TEXT","id":"39:1380","name":"Enhance Web Content: Improve form findability, provide clear online guidance (FAQs, step-by-step guides).","absoluteBoundingBox":{"x":9420.0,"y":12644.666015625,"width":524.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":9420.84375,"y":12649.9619140625,"width":477.458984375,"height":42.5908203125},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":524.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1],"characters":"Enhance Web Content: Improve form findability, provide clear online guidance (FAQs, step-by-step guides).","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"39:1382":{"type":"SVG","id":"39:1382","name":"Checkmark","absoluteBoundingBox":{"x":9388.0,"y":12732.666015625,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9388.0,"y":12732.666015625,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"39:1565":{"type":"TEXT","id":"39:1565","name":"Recommendations: Paving the Path Forward","absoluteBoundingBox":{"x":9343.0,"y":12347.666015625,"width":646.0,"height":88.0},"isolatedAbsoluteRenderBounds":{"x":9382.27734375,"y":12353.9130859375,"width":569.2392578125,"height":75.1787109375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":646.0,"y":88.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Recommendations: Paving the Path Forward","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":40.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.8,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":44.0,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1216":{"type":"FRAME","id":"39:1216","name":"Body","absoluteBoundingBox":{"x":10178.0,"y":17831.5,"width":279.0,"height":118.0},"isolatedAbsoluteRenderBounds":{"x":10178.0,"y":17831.5,"width":279.0,"height":118.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":279.0,"y":118.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":15.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1217","39:1218"]},"39:1181":{"type":"FRAME","id":"39:1181","name":"Card 4","absoluteBoundingBox":{"x":10154.0,"y":17253.0,"width":327.0,"height":353.0},"isolatedAbsoluteRenderBounds":{"x":10142.0,"y":17247.0,"width":351.0,"height":377.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,424.0]],"size":{"x":327.0,"y":353.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0299999993294477},"blendMode":"NORMAL","offset":{"x":0.0,"y":6.0},"radius":12.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1182","39:1183"]},"6:2690":{"type":"FRAME","id":"6:2690","name":"Feature","absoluteBoundingBox":{"x":9343.0,"y":1714.16662597656,"width":646.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":9343.0,"y":1714.16662597656,"width":646.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,201.0]],"size":{"x":646.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["6:2691","6:2693"]},"26:10365":{"type":"FRAME","id":"26:10365","name":"Text","absoluteBoundingBox":{"x":9330.0,"y":11526.666015625,"width":672.0,"height":600.0},"isolatedAbsoluteRenderBounds":{"x":9330.0,"y":11526.666015625,"width":672.0,"height":600.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,96.0]],"size":{"x":672.0,"y":600.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["123:332","26:10366","29:367"]},"39:1611":{"type":"FRAME","id":"39:1611","name":"Testimonial wall 2","absoluteBoundingBox":{"x":9266.0,"y":15462.666015625,"width":800.0,"height":744.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":15462.666015625,"width":800.0,"height":744.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,15362.666015625]],"size":{"x":800.0,"y":744.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":96.0,"paddingRight":32.0,"paddingBottom":96.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1612","39:1615"]},"26:10366":{"type":"TEXT","id":"26:10366","name":"The \"Aha!\" Moment: Core Insight","absoluteBoundingBox":{"x":9330.0,"y":11768.0,"width":672.0,"height":124.0},"isolatedAbsoluteRenderBounds":{"x":9400.501953125,"y":11778.2724609375,"width":517.5693359375,"height":114.818359375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,241.333984375]],"size":{"x":672.0,"y":124.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":241.333984375,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The \"Aha!\" Moment: \nCore Insight","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":56.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-1.12,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":61.6000022888184,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:238":{"type":"FRAME","id":"111:238","name":"Text block 1","absoluteBoundingBox":{"x":9810.0,"y":6601.66650390625,"width":224.0,"height":152.0},"isolatedAbsoluteRenderBounds":{"x":9810.0,"y":6601.66650390625,"width":224.0,"height":152.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,122.0]],"size":{"x":224.0,"y":152.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["111:239","111:240"]},"16:4948":{"type":"TEXT","id":"16:4948","name":"WHEN","absoluteBoundingBox":{"x":9298.0,"y":3885.66650390625,"width":61.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9298.390625,"y":3888.12109375,"width":58.96484375,"height":14.54541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":61.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHEN","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"123:332":{"type":"RECTANGLE","id":"123:332","name":"noun-eye-7663484 1","absoluteBoundingBox":{"x":9569.1484375,"y":11567.0,"width":192.703170776367,"height":166.0},"targetAspectRatio":{"x":700.0,"y":603.0},"isolatedAbsoluteRenderBounds":{"x":9569.1484375,"y":11567.0,"width":192.703125,"height":166.0},"relativeTransform":[[1.0,0.0,239.148422241211],[0.0,1.0,40.333984375]],"size":{"x":192.703170776367,"y":166.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"0829879a073e95107dd6ce74a5494ff366527b83","originalImageWidth":700,"originalImageHeight":603,"visible":true,"opacity":1.0,"rotation":0.0}],"constraints":{"vertical":"TOP","horizontal":"CENTER"},"constraintValues":{"left":{"pixelOffset":-96.8515777587891,"sizeFraction":0.5},"right":{"pixelOffset":95.8515930175781,"sizeFraction":0.5},"top":{"pixelOffset":40.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"17:5097":{"type":"FRAME","id":"17:5097","name":"Author","absoluteBoundingBox":{"x":9362.0,"y":5265.16650390625,"width":309.0,"height":62.0},"isolatedAbsoluteRenderBounds":{"x":9362.0,"y":5265.16650390625,"width":309.0,"height":158.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":309.0,"y":62.0},"fills":[],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":32.0,"sizeFraction":0.0}},"strokeAlign":"INSIDE","layoutGrow":1.0,"gridChildHorizontalAlign":"CENTER","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:133","17:5099"]},"33:1146":{"type":"FRAME","id":"33:1146","name":"Container","absoluteBoundingBox":{"x":9266.0,"y":13096.666015625,"width":800.0,"height":294.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":13096.666015625,"width":800.0,"height":294.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,12996.666015625]],"size":{"x":800.0,"y":294.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":96.0,"paddingRight":32.0,"paddingBottom":36.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":43.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["33:1147"]},"81:184":{"type":"FRAME","id":"81:184","name":"Text block 1","absoluteBoundingBox":{"x":9810.0,"y":11037.666015625,"width":224.0,"height":200.0},"isolatedAbsoluteRenderBounds":{"x":9810.0,"y":11037.666015625,"width":224.0,"height":200.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,122.0]],"size":{"x":224.0,"y":200.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["81:185","81:186"]},"15:3512":{"type":"SVG","id":"15:3512","name":"Icon","absoluteBoundingBox":{"x":10178.0,"y":3269.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10178.0,"y":3269.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"81:152":{"type":"FRAME","id":"81:152","name":"Frame 12","absoluteBoundingBox":{"x":9554.0,"y":10915.666015625,"width":224.0,"height":480.0},"isolatedAbsoluteRenderBounds":{"x":9554.0,"y":10915.666015625,"width":224.0,"height":480.0},"relativeTransform":[[1.0,0.0,288.0],[0.0,1.0,84.0]],"size":{"x":224.0,"y":480.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:156","81:153"]},"81:153":{"type":"FRAME","id":"81:153","name":"Text block 1","absoluteBoundingBox":{"x":9554.0,"y":11037.666015625,"width":224.0,"height":176.0},"isolatedAbsoluteRenderBounds":{"x":9554.0,"y":11037.666015625,"width":224.0,"height":176.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,122.0]],"size":{"x":224.0,"y":176.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["81:154","81:155"]},"39:1627":{"type":"FRAME","id":"39:1627","name":"Text block 6","absoluteBoundingBox":{"x":9298.0,"y":15926.666015625,"width":736.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":15926.666015625,"width":736.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":736.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["39:1628","39:1629"]},"81:154":{"type":"TEXT","id":"81:154","name":"Web Issues","absoluteBoundingBox":{"x":9612.0,"y":11061.666015625,"width":108.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9612.390625,"y":11064.1201171875,"width":106.0888671875,"height":14.7587890625},"relativeTransform":[[1.0,0.0,58.0],[0.0,1.0,24.0]],"size":{"x":108.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Web Issues","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4946":{"type":"TEXT","id":"16:4946","name":"WHO are the TPCs? (Breakdown, knowledge, capabilities)","absoluteBoundingBox":{"x":9298.0,"y":3789.66650390625,"width":356.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":9298.3291015625,"y":3794.60400390625,"width":339.4501953125,"height":40.335205078125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":356.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHO are the TPCs? (Breakdown, knowledge, capabilities)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"81:156":{"type":"RECTANGLE","id":"81:156","name":"Rectangle 3475048","absoluteBoundingBox":{"x":9614.0,"y":10915.666015625,"width":104.0,"height":110.0},"targetAspectRatio":{"x":110.0,"y":116.0},"isolatedAbsoluteRenderBounds":{"x":9614.0,"y":10915.666015625,"width":104.0,"height":110.0},"relativeTransform":[[1.0,0.0,60.0],[0.0,1.0,0.0]],"size":{"x":104.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"d0573dc7cb947f1d06ef1b8bb31d79d3f9e987fd","originalImageWidth":612,"originalImageHeight":613,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"28:298":{"type":"TEXT","id":"28:298","name":"Difficulty finding/requesting forms Forms sent to inaccessible old addresses Generic forms requiring extra paperwork","absoluteBoundingBox":{"x":9298.0,"y":11093.666015625,"width":224.0,"height":168.0},"isolatedAbsoluteRenderBounds":{"x":9307.50390625,"y":11099.484375,"width":191.818359375,"height":159.4541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":224.0,"y":168.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.519889295101166,"g":0.519889295101166,"b":0.519889295101166,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Difficulty finding/requesting forms\nForms sent to inaccessible old addresses\nGeneric forms requiring extra paperwork","lineIndentations":[1,1,1],"lineTypes":["UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1652":{"type":"FRAME","id":"39:1652","name":"Text block 6","absoluteBoundingBox":{"x":10162.0,"y":19360.0,"width":311.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":19360.0,"width":311.0,"height":104.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,0.0]],"size":{"x":311.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["39:1653","39:1654"]},"39:1172":{"type":"TEXT","id":"39:1172","name":"Compelling evidence led to prioritizing TPC experience for future IVR, web, and form design improvements.","absoluteBoundingBox":{"x":8405.0,"y":13105.8330078125,"width":315.0,"height":100.0},"isolatedAbsoluteRenderBounds":{"x":8423.7939453125,"y":13111.2177734375,"width":276.6328125,"height":92.296875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,78.0]],"size":{"x":315.0,"y":100.0},"fills":[{"opacity":0.5,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Compelling evidence led to prioritizing TPC experience for future IVR, web, and form design improvements.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:295":{"type":"FRAME","id":"28:295","name":"Text row 2","absoluteBoundingBox":{"x":9266.0,"y":10831.666015625,"width":800.0,"height":599.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":10831.666015625,"width":800.0,"height":599.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,10731.666015625]],"size":{"x":800.0,"y":599.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1440.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":84.0,"paddingRight":32.0,"paddingBottom":96.0,"paddingLeft":32.0,"clipsContent":true,"layoutMode":"HORIZONTAL","layoutWrap":"WRAP","itemSpacing":32.0,"primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","counterAxisSpacing":48.0,"children":["81:142","81:152","81:183"]},"15:3510":{"type":"FRAME","id":"15:3510","name":"Row 7","absoluteBoundingBox":{"x":10154.0,"y":3245.0,"width":327.0,"height":130.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":3245.0,"width":327.0,"height":130.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,192.0]],"size":{"x":327.0,"y":130.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["15:3511","15:3515"]},"6:2574":{"type":"SVG","id":"6:2574","name":"Checkmark","absoluteBoundingBox":{"x":8274.5,"y":1884.33325195312,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8274.5,"y":1884.33325195312,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"39:1372":{"type":"FRAME","id":"39:1372","name":"Feature list","absoluteBoundingBox":{"x":9343.0,"y":12541.666015625,"width":646.0,"height":457.0},"isolatedAbsoluteRenderBounds":{"x":9343.0,"y":12541.666015625,"width":646.0,"height":457.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,244.0]],"size":{"x":646.0,"y":457.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisSizingMode":"FIXED","children":["39:1373","39:1377","39:1381","39:1385","39:1524"]},"39:1369":{"type":"FRAME","id":"39:1369","name":"Card 2","absoluteBoundingBox":{"x":9298.0,"y":12297.666015625,"width":736.0,"height":751.0},"isolatedAbsoluteRenderBounds":{"x":9279.0,"y":12283.666015625,"width":774.0,"height":789.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,48.0]],"size":{"x":736.0,"y":751.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","minWidth":224.0,"maxWidth":1200.0,"strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeWeight":0.5,"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0799999982118607},"blendMode":"NORMAL","offset":{"x":0.0,"y":5.0},"radius":19.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0599999986588955},"blendMode":"NORMAL","offset":{"x":0.0,"y":0.0},"radius":4.40000009536743,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":50.0,"paddingRight":45.0,"paddingBottom":50.0,"paddingLeft":45.0,"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1551","39:1372"]},"81:138":{"type":"RECTANGLE","id":"81:138","name":"Rectangle 3475048","absoluteBoundingBox":{"x":9358.0,"y":10915.666015625,"width":104.0,"height":110.0},"targetAspectRatio":{"x":110.0,"y":116.0},"isolatedAbsoluteRenderBounds":{"x":9358.0,"y":10915.666015625,"width":104.0,"height":110.0},"relativeTransform":[[1.0,0.0,60.0],[0.0,1.0,0.0]],"size":{"x":104.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"f94961f07ce57cc707cb4c8d448a954f0e6b5860","originalImageWidth":582,"originalImageHeight":582,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"15:3514":{"type":"TEXT","id":"15:3514","name":"Tasks & Goals","absoluteBoundingBox":{"x":10214.0,"y":3272.0,"width":118.0,"height":18.0},"isolatedAbsoluteRenderBounds":{"x":10214.7158203125,"y":3274.73022460938,"width":116.5263671875,"height":13.468017578125},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,3.0]],"size":{"x":118.0,"y":18.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Tasks & Goals","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.27,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":18.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"44:82":{"type":"TEXT","id":"44:82","name":"Follow Up","absoluteBoundingBox":{"x":9620.0,"y":10373.666015625,"width":92.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":9621.3935546875,"y":10379.1201171875,"width":89.66796875,"height":18.63671875},"relativeTransform":[[1.0,0.0,76.0],[0.0,1.0,67.0]],"size":{"x":92.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","maxHeight":100.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Follow Up","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"28:291":{"type":"FRAME","id":"28:291","name":"Text 3","absoluteBoundingBox":{"x":9266.0,"y":10485.666015625,"width":800.0,"height":346.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":10485.666015625,"width":800.0,"height":346.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,10385.666015625]],"size":{"x":800.0,"y":346.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":96.0,"paddingRight":32.0,"paddingBottom":96.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisSizingMode":"FIXED","children":["28:292","28:294"]},"39:1389":{"type":"FRAME","id":"39:1389","name":"Pricing cards 2","absoluteBoundingBox":{"x":10130.0,"y":14918.0,"width":375.0,"height":1469.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":14918.0,"width":375.0,"height":1469.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,14818.0]],"size":{"x":375.0,"y":1469.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":48.0,"paddingRight":24.0,"paddingBottom":48.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1390"]},"28:292":{"type":"FRAME","id":"28:292","name":"Headline","absoluteBoundingBox":{"x":9298.0,"y":10581.666015625,"width":736.0,"height":96.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":10581.666015625,"width":736.0,"height":96.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,96.0]],"size":{"x":736.0,"y":96.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["28:293"]},"28:243":{"type":"FRAME","id":"28:243","name":"Hero 4","absoluteBoundingBox":{"x":9266.0,"y":9084.666015625,"width":800.0,"height":1401.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":9084.666015625,"width":800.0,"height":1401.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,8984.666015625]],"size":{"x":800.0,"y":1401.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":78.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["28:244","42:2161"]},"15:3998":{"type":"FRAME","id":"15:3998","name":"Card 1","absoluteBoundingBox":{"x":9330.0,"y":5233.16650390625,"width":373.0,"height":578.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":5213.16650390625,"width":437.0,"height":642.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.5]],"size":{"x":373.0,"y":578.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0399999991059303},"blendMode":"NORMAL","offset":{"x":0.0,"y":12.0},"radius":32.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"GRID","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","gridColumnCount":1,"gridRowCount":3,"gridRowGap":24.0,"gridColumnGap":24.0,"gridColumnsSizing":"repeat(1,minmax(0,1fr))","gridRowsSizing":"repeat(3,minmax(0,1fr))","children":["17:5097","17:5031","17:5026"]},"44:57":{"type":"FRAME","id":"44:57","name":"Frame 9","absoluteBoundingBox":{"x":9544.0,"y":10135.666015625,"width":244.0,"height":155.0},"isolatedAbsoluteRenderBounds":{"x":9544.0,"y":10135.666015625,"width":244.0,"height":155.0},"relativeTransform":[[1.0,0.0,278.0],[0.0,1.0,537.0]],"size":{"x":244.0,"y":155.0},"fills":[{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.268015891313553,"g":0.125383213162422,"b":0.736666142940521,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[30.0,30.0,30.0,30.0],"cornerRadius":30.0,"paddingRight":64.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["44:58","44:59","44:60"]},"39:1361":{"type":"SVG","id":"39:1361","name":"Checkmark","absoluteBoundingBox":{"x":8252.0,"y":12171.3330078125,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8252.0,"y":12171.3330078125,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"44:59":{"type":"TEXT","id":"44:59","name":"Submit Docs","absoluteBoundingBox":{"x":9605.5,"y":10202.666015625,"width":121.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":9606.7255859375,"y":10207.2900390625,"width":118.646484375,"height":15.5888671875},"relativeTransform":[[1.0,0.0,61.5],[0.0,1.0,67.0]],"size":{"x":121.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","maxHeight":100.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Submit Docs","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"44:34":{"type":"FRAME","id":"44:34","name":"Frame 8","absoluteBoundingBox":{"x":9544.0,"y":9964.666015625,"width":244.0,"height":155.0},"isolatedAbsoluteRenderBounds":{"x":9544.0,"y":9964.666015625,"width":244.0,"height":155.0},"relativeTransform":[[1.0,0.0,278.0],[0.0,1.0,366.0]],"size":{"x":244.0,"y":155.0},"fills":[{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.268015891313553,"g":0.125383213162422,"b":0.736666142940521,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[30.0,30.0,30.0,30.0],"cornerRadius":30.0,"paddingRight":64.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["44:35","44:36","44:37"]},"39:1182":{"type":"RECTANGLE","id":"39:1182","name":"Image","absoluteBoundingBox":{"x":10154.0,"y":17245.0,"width":327.0,"height":152.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":17245.0,"width":327.0,"height":152.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,-8.0]],"size":{"x":327.0,"y":152.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"4cc39db6818f18510c1c1bf81430c539557b0c6a","originalImageWidth":634,"originalImageHeight":634,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"111:237":{"type":"RECTANGLE","id":"111:237","name":"Rectangle 3475048","absoluteBoundingBox":{"x":9870.0,"y":6479.66650390625,"width":104.0,"height":110.0},"targetAspectRatio":{"x":110.0,"y":116.0},"isolatedAbsoluteRenderBounds":{"x":9870.0,"y":6479.66650390625,"width":104.0,"height":110.0},"relativeTransform":[[1.0,0.0,60.0],[0.0,1.0,0.0]],"size":{"x":104.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"b321bcc3e3c27735c5485aa062dac7c91b09c286","originalImageWidth":602,"originalImageHeight":602,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"16:4841":{"type":"FRAME","id":"16:4841","name":"Text block 7","absoluteBoundingBox":{"x":10162.0,"y":4827.0,"width":311.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":4827.0,"width":311.0,"height":104.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,128.0]],"size":{"x":311.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["16:4842","16:4843"]},"44:36":{"type":"TEXT","id":"44:36","name":"Complete Forms","absoluteBoundingBox":{"x":9588.0,"y":10031.666015625,"width":156.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":9589.2763671875,"y":10036.921875,"width":153.7578125,"height":18.8349609375},"relativeTransform":[[1.0,0.0,44.0],[0.0,1.0,67.0]],"size":{"x":156.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","maxHeight":100.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Complete Forms","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"42:2166":{"type":"TEXT","id":"42:2166","name":"Understand Forms","absoluteBoundingBox":{"x":9578.0,"y":9860.666015625,"width":176.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":9579.7177734375,"y":9866.1201171875,"width":173.130859375,"height":14.7587890625},"relativeTransform":[[1.0,0.0,34.0],[0.0,1.0,67.0]],"size":{"x":176.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","maxHeight":100.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Understand Forms","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"44:14":{"type":"TEXT","id":"44:14","name":"\"What now?\"","absoluteBoundingBox":{"x":9575.5,"y":9715.666015625,"width":181.0,"height":37.0},"isolatedAbsoluteRenderBounds":{"x":9613.88671875,"y":9720.396484375,"width":104.208984375,"height":13.4873046875},"relativeTransform":[[1.0,0.0,31.5],[0.0,1.0,93.0]],"size":{"x":181.0,"y":37.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"What now?\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.3999996185303,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{}},"44:12":{"type":"TEXT","id":"44:12","name":"1","absoluteBoundingBox":{"x":9658.0,"y":9647.666015625,"width":16.0,"height":42.0},"isolatedAbsoluteRenderBounds":{"x":9659.796875,"y":9657.3935546875,"width":10.38671875,"height":23.2724609375},"relativeTransform":[[1.0,0.0,114.0],[0.0,1.0,25.0]],"size":{"x":16.0,"y":42.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"1","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"28:297":{"type":"TEXT","id":"28:297","name":"IVR Issues","absoluteBoundingBox":{"x":9361.5,"y":11061.666015625,"width":97.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9362.9345703125,"y":11064.1201171875,"width":94.537109375,"height":14.7587890625},"relativeTransform":[[1.0,0.0,63.5],[0.0,1.0,24.0]],"size":{"x":97.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"IVR Issues","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"42:2167":{"type":"TEXT","id":"42:2167","name":"\"Correct form? Online?\"","absoluteBoundingBox":{"x":9575.5,"y":9886.666015625,"width":181.0,"height":37.0},"isolatedAbsoluteRenderBounds":{"x":9606.4951171875,"y":9890.9619140625,"width":119.6484375,"height":36.90234375},"relativeTransform":[[1.0,0.0,31.5],[0.0,1.0,93.0]],"size":{"x":181.0,"y":37.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"Correct form? Online?\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.3999996185303,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:244":{"type":"FRAME","id":"28:244","name":"Container","absoluteBoundingBox":{"x":9266.0,"y":9162.666015625,"width":800.0,"height":436.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":9162.666015625,"width":800.0,"height":436.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,78.0]],"size":{"x":800.0,"y":436.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":96.0,"paddingRight":32.0,"paddingBottom":80.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":43.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["28:245"]},"16:4955":{"type":"TEXT","id":"16:4955","name":"WHEN","absoluteBoundingBox":{"x":10162.0,"y":4467.0,"width":61.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10162.390625,"y":4469.45458984375,"width":58.96484375,"height":14.54541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":61.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHEN","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:4247":{"type":"TEXT","id":"15:4247","name":"Key Research Questions","absoluteBoundingBox":{"x":7986.0,"y":3582.33325195312,"width":1152.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":8289.9501953125,"y":3591.42993164062,"width":545.458984375,"height":46.721435546875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":1152.0,"y":58.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Key Research Questions","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":48.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.96,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":57.6000022888184,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"42:2165":{"type":"FRAME","id":"42:2165","name":"Frame 4","absoluteBoundingBox":{"x":9544.0,"y":9793.666015625,"width":244.0,"height":155.0},"isolatedAbsoluteRenderBounds":{"x":9544.0,"y":9793.666015625,"width":244.0,"height":155.0},"relativeTransform":[[1.0,0.0,278.0],[0.0,1.0,195.0]],"size":{"x":244.0,"y":155.0},"fills":[{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.268015891313553,"g":0.125383213162422,"b":0.736666142940521,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[30.0,30.0,30.0,30.0],"cornerRadius":30.0,"paddingRight":64.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["44:3","42:2166","42:2167"]},"28:246":{"type":"TEXT","id":"28:246","name":"The Troubled Transfer Journey: A Stage-by-Stage Struggle","absoluteBoundingBox":{"x":9298.0,"y":9258.666015625,"width":736.0,"height":186.0},"isolatedAbsoluteRenderBounds":{"x":9307.06640625,"y":9267.029296875,"width":718.1328125,"height":178.7275390625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":736.0,"y":186.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The Troubled Transfer Journey: A Stage-by-Stage Struggle","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":56.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-1.12,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":61.6000022888184,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:9012":{"type":"TEXT","id":"22:9012","name":"Tech Savviness: High. Completed transfers many times, prefers electronic processing, presses '0' repeatedly to reach a CSR.","absoluteBoundingBox":{"x":9330.0,"y":8789.9208984375,"width":672.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":9330.6396484375,"y":8796.08203125,"width":631.10546875,"height":43.7255859375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,16.2589225769043]],"size":{"x":672.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[5,5,5,5,5,5,5,5,5,5,5,5,5,5,5],"characters":"Tech Savviness: High. Completed transfers many times, prefers electronic processing, presses '0' repeatedly to reach a CSR.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"5":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:9010":{"type":"TEXT","id":"22:9010","name":"Goals: Verify stock details (restrictions, holds, number of shares), follow up on transfer status, request tax info/forms, get cost basis, understand DRS delivery, complete transfer quickly.","absoluteBoundingBox":{"x":9330.0,"y":8693.015625,"width":672.0,"height":78.0},"isolatedAbsoluteRenderBounds":{"x":9330.5048828125,"y":8699.3115234375,"width":663.1865234375,"height":69.3857421875},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,2.64647674560547]],"size":{"x":672.0,"y":78.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[3,3,3,3,3,3],"characters":"Goals: Verify stock details (restrictions, holds, number of shares), follow up on transfer status, request tax info/forms, get cost basis, understand DRS delivery, complete transfer quickly.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"3":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:9007":{"type":"FRAME","id":"22:9007","name":"Text","absoluteBoundingBox":{"x":9298.0,"y":8623.0,"width":736.0,"height":67.3692932128906},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":8623.0,"width":736.0,"height":67.3692932128906},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":736.0,"y":67.3692932128906},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":207.33349609375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:9008"]},"15:3993":{"type":"FRAME","id":"15:3993","name":"Testimonials 1","absoluteBoundingBox":{"x":9266.0,"y":4853.66650390625,"width":800.0,"height":1029.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":4853.66650390625,"width":800.0,"height":1029.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,4753.66650390625]],"size":{"x":800.0,"y":1029.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":48.0,"paddingRight":64.0,"paddingBottom":48.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","itemSpacing":10.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["15:3994","15:3997"]},"22:9008":{"type":"TEXT","id":"22:9008","name":"Background: Working with a client to transfer a considerable amount of shares requiring a medallion signature guarantee.","absoluteBoundingBox":{"x":9330.0,"y":8630.6845703125,"width":672.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":9331.1376953125,"y":8636.98046875,"width":667.2958984375,"height":43.5908203125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,7.68464660644531]],"size":{"x":672.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[5,5,5,5,5,5,5,5,5,5,5],"characters":"Background: Working with a client to transfer a considerable amount of shares requiring a medallion signature guarantee.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"5":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:9003":{"type":"TEXT","id":"22:9003","name":"Melissa (Financial Advisor/Broker)","absoluteBoundingBox":{"x":9534.0,"y":8462.0,"width":453.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9535.4345703125,"y":8464.7001953125,"width":317.46484375,"height":19.3896484375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":453.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Melissa (Financial Advisor/Broker)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:5006":{"type":"TEXT","id":"16:5006","name":"WHERE are there opportunities to improve self-service for TPCs?","absoluteBoundingBox":{"x":10162.0,"y":5011.0,"width":311.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":10162.3291015625,"y":5016.89794921875,"width":253.2958984375,"height":39.375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHERE are there opportunities to improve self-service for TPCs?","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:10310":{"type":"TEXT","id":"26:10310","name":"\"This process is bullsht. I wanna make sure I got this right so I don't get rejected again.\"","absoluteBoundingBox":{"x":9526.0,"y":7971.00048828125,"width":257.0,"height":34.0},"isolatedAbsoluteRenderBounds":{"x":9526.0,"y":7971.00048828125,"width":257.0,"height":34.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,14.0]],"size":{"x":257.0,"y":34.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"This process is bullsht. I wanna make sure I got this right so I don't get rejected again.\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:253":{"type":"RECTANGLE","id":"111:253","name":"Rectangle 3475048","absoluteBoundingBox":{"x":10262.5,"y":8399.0,"width":110.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":10262.5,"y":8399.0,"width":110.0,"height":110.0},"relativeTransform":[[1.0,0.0,108.5],[0.0,1.0,70.0]],"size":{"x":110.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"b321bcc3e3c27735c5485aa062dac7c91b09c286","originalImageWidth":602,"originalImageHeight":602,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"15:3197":{"type":"TEXT","id":"15:3197","name":"Determine when in their overall journey TPCs typically interacted with Computershare.","absoluteBoundingBox":{"x":10178.0,"y":3451.0,"width":279.0,"height":69.0},"isolatedAbsoluteRenderBounds":{"x":10177.7275390625,"y":3455.89770507812,"width":249.5859375,"height":61.375},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,60.0]],"size":{"x":279.0,"y":69.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Determine when in their overall journey TPCs typically interacted with Computershare.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1277":{"type":"FRAME","id":"39:1277","name":"Body","absoluteBoundingBox":{"x":10154.0,"y":18570.0,"width":327.0,"height":188.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":18570.0,"width":327.0,"height":188.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,159.0]],"size":{"x":327.0,"y":188.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1278"]},"263:222":{"type":"TEXT","id":"263:222","name":"\"This process is bullsh*t. I wanna make sure I got this right so I don't get rejected again.\"","absoluteBoundingBox":{"x":9534.0,"y":7973.00048828125,"width":254.0,"height":69.0},"isolatedAbsoluteRenderBounds":{"x":9534.0,"y":7973.00048828125,"width":254.0,"height":69.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,16.0]],"size":{"x":254.0,"y":69.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"This process is bullsh*t. I wanna make sure I got this right so I don't get rejected again.\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2568":{"type":"TEXT","id":"6:2568","name":"Cost Savings: Reducing call center volume directly translates to operational cost savings","absoluteBoundingBox":{"x":8306.5,"y":1708.33325195312,"width":543.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":8307.0048828125,"y":1713.49450683594,"width":521.4482421875,"height":42.72509765625},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":543.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,0,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Cost Savings: Reducing call center volume directly translates to operational cost savings","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"39:1199":{"type":"FRAME","id":"39:1199","name":"Card 5","absoluteBoundingBox":{"x":8776.0,"y":12866.3330078125,"width":362.0,"height":364.0},"isolatedAbsoluteRenderBounds":{"x":8764.0,"y":12860.3330078125,"width":386.0,"height":388.0},"relativeTransform":[[1.0,0.0,854.0],[0.0,1.0,37.0]],"size":{"x":362.0,"y":364.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0299999993294477},"blendMode":"NORMAL","offset":{"x":0.0,"y":6.0},"radius":12.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1200","39:1201"]},"254:6265":{"type":"SVG","id":"254:6265","name":"Social link 4","absoluteBoundingBox":{"x":10010.0,"y":16275.666015625,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10010.0,"y":16275.666015625,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,40.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.75,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":254,"localID":6287},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:josuefreyes44@gmail.com","openUrlInNewTab":true}],"isDeleted":false,"stateManagementVersion":1}],"hash":"bcd4a6394b25794bc8e0088cf1fffc7f66675858"},"111:232":{"type":"RECTANGLE","id":"111:232","name":"Rectangle 3475048","absoluteBoundingBox":{"x":9614.0,"y":6479.66650390625,"width":104.0,"height":110.0},"targetAspectRatio":{"x":110.0,"y":116.0},"isolatedAbsoluteRenderBounds":{"x":9614.0,"y":6479.66650390625,"width":104.0,"height":110.0},"relativeTransform":[[1.0,0.0,60.0],[0.0,1.0,0.0]],"size":{"x":104.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"1b4ec4fdc7879abd4b1cae3f8d25f9bad78ff5bb","originalImageWidth":668,"originalImageHeight":669,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"22:8649":{"type":"TEXT","id":"22:8649","name":"\"I'm too old for the automated system.” “It's so nice to finally speak to a person.\"","absoluteBoundingBox":{"x":9534.0,"y":7965.00048828125,"width":453.0,"height":46.0},"isolatedAbsoluteRenderBounds":{"x":9535.2724609375,"y":7969.81884765625,"width":307.9208984375,"height":38.45458984375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,8.0]],"size":{"x":453.0,"y":46.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"I'm too old for the automated system.”\n“It's so nice to finally speak to a person.\"","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:4020":{"type":"FRAME","id":"15:4020","name":"Testimonials 1","absoluteBoundingBox":{"x":10130.0,"y":5857.0,"width":375.0,"height":1138.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":5857.0,"width":375.0,"height":1138.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,5757.0]],"size":{"x":375.0,"y":1138.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":48.0,"paddingRight":24.0,"paddingBottom":23.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["15:4021","15:4024"]},"22:8648":{"type":"FRAME","id":"22:8648","name":"Text","absoluteBoundingBox":{"x":9502.0,"y":7957.00048828125,"width":517.0,"height":85.0},"isolatedAbsoluteRenderBounds":{"x":9502.0,"y":7957.00048828125,"width":517.0,"height":85.0},"relativeTransform":[[1.0,0.0,204.0],[0.0,1.0,107.333984375]],"size":{"x":517.0,"y":85.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":-15.0,"sizeFraction":1.0},"top":{"pixelOffset":107.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["26:10306","22:8649","263:222","26:10310"]},"3:1885":{"type":"FRAME","id":"3:1885","name":"Text block 1","absoluteBoundingBox":{"x":10130.0,"y":985.0,"width":375.0,"height":386.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":985.0,"width":375.0,"height":386.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,885.0]],"size":{"x":375.0,"y":386.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":40.0,"paddingRight":24.0,"paddingBottom":40.0,"paddingLeft":24.0,"layoutMode":"HORIZONTAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["3:1886"]},"22:8639":{"type":"GROUP","id":"22:8639","name":"Group 1","absoluteBoundingBox":{"x":9298.0,"y":8057.00048828125,"width":736.0,"height":272.028350830078},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":8057.00048828125,"width":736.0,"height":273.40087890625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,207.333984375]],"size":{"x":736.0,"y":272.028350830078},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":207.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["22:8640","22:8642","22:8644","22:8646"]},"16:4954":{"type":"FRAME","id":"16:4954","name":"Text block 7","absoluteBoundingBox":{"x":10162.0,"y":4443.0,"width":311.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":4443.0,"width":311.0,"height":104.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,128.0]],"size":{"x":311.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["16:4955","16:4956"]},"22:8646":{"type":"FRAME","id":"22:8646","name":"Text","absoluteBoundingBox":{"x":9298.0,"y":8258.0,"width":736.0,"height":71.0283508300781},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":8258.0,"width":736.0,"height":72.4013671875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,201.0]],"size":{"x":736.0,"y":71.0283508300781},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":408.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8647"]},"22:8647":{"type":"TEXT","id":"22:8647","name":"Pain Points: Can't get account-specific info without full authentication, address change issues, inconvenience of medallion stamps, locked online accounts (flagged as deceased), repeated form rejections.","absoluteBoundingBox":{"x":9330.0,"y":8254.5146484375,"width":672.0,"height":78.0},"isolatedAbsoluteRenderBounds":{"x":9330.82421875,"y":8260.67578125,"width":624.8701171875,"height":69.7255859375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,-3.48582458496094]],"size":{"x":672.0,"y":78.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[5,5,5,5,5,5,5,5,5,5,5,5],"characters":"Pain Points: Can't get account-specific info without full authentication, address change issues, inconvenience of medallion stamps, locked online accounts (flagged as deceased), repeated form rejections.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"5":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"29:367":{"type":"TEXT","id":"29:367","name":"\"How might we provide 'hand-holding' through self-service channels, especially for tech-capable users, to make forms and information about the transfer process easier to access and understand?\"","absoluteBoundingBox":{"x":9320.0,"y":11943.0,"width":672.0,"height":87.0},"isolatedAbsoluteRenderBounds":{"x":9330.8916015625,"y":11949.7724609375,"width":650.2578125,"height":77.318359375},"relativeTransform":[[1.0,0.0,-10.0],[0.0,1.0,416.333984375]],"size":{"x":672.0,"y":87.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":-10.0,"sizeFraction":0.0},"right":{"pixelOffset":-10.0,"sizeFraction":1.0},"top":{"pixelOffset":416.333984375,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"How might we provide 'hand-holding' through self-service channels, especially for tech-capable users, to make forms and information about the transfer process easier to access and understand?\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:9016":{"type":"TEXT","id":"22:9016","name":"\"I'm following up on a transfer. What method of delivery do you use? DWAC/DTS?\"","absoluteBoundingBox":{"x":9534.0,"y":8531.0,"width":453.0,"height":46.0},"isolatedAbsoluteRenderBounds":{"x":9533.7099609375,"y":8535.693359375,"width":450.001953125,"height":38.5791015625},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,8.0]],"size":{"x":453.0,"y":46.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"I'm following up on a transfer. What method of delivery do you use? DWAC/DTS?\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8644":{"type":"FRAME","id":"22:8644","name":"Text","absoluteBoundingBox":{"x":9298.0,"y":8185.4775390625,"width":736.0,"height":72.072883605957},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":8185.4775390625,"width":736.0,"height":72.0732421875},"relativeTransform":[[1.0,0.0,-1.81898940354586e-12],[0.0,1.0,128.477203369141]],"size":{"x":736.0,"y":72.072883605957},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":-1.81898940354586e-12,"sizeFraction":1.0},"top":{"pixelOffset":335.811187744141,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8645"]},"22:8645":{"type":"TEXT","id":"22:8645","name":"Tech Savviness: Moderate. Can navigate IVR, prefers electronic processing.","absoluteBoundingBox":{"x":9330.0,"y":8208.513671875,"width":672.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":9330.6396484375,"y":8214.6748046875,"width":644.6826171875,"height":17.7255859375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,23.0364418029785]],"size":{"x":672.0,"y":26.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[5,5,5,5,5,5,5,5,5,5,5,5,5,5,5],"characters":"Tech Savviness: Moderate. Can navigate IVR, prefers electronic processing.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"5":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"81:187":{"type":"RECTANGLE","id":"81:187","name":"Rectangle 3475048","absoluteBoundingBox":{"x":9870.0,"y":10915.666015625,"width":104.0,"height":110.0},"targetAspectRatio":{"x":110.0,"y":116.0},"isolatedAbsoluteRenderBounds":{"x":9870.0,"y":10915.666015625,"width":104.0,"height":110.0},"relativeTransform":[[1.0,0.0,60.0],[0.0,1.0,0.0]],"size":{"x":104.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"0ea17d1da178a9e16457fe8efe71ffcd441210ce","originalImageWidth":598,"originalImageHeight":599,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"6:2958":{"type":"FRAME","id":"6:2958","name":"Headline","absoluteBoundingBox":{"x":9298.0,"y":2089.66650390625,"width":736.0,"height":90.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":2089.66650390625,"width":736.0,"height":90.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,96.0]],"size":{"x":736.0,"y":90.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["6:2960","6:2959"]},"3:1883":{"type":"FRAME","id":"3:1883","name":"Image","absoluteBoundingBox":{"x":10130.0,"y":689.0,"width":375.0,"height":296.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":689.0,"width":375.0,"height":296.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,589.0]],"size":{"x":375.0,"y":296.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingRight":24.0,"paddingBottom":40.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"MAX","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["3:1884"]},"44:81":{"type":"TEXT","id":"44:81","name":"5","absoluteBoundingBox":{"x":9655.5,"y":10331.666015625,"width":21.0,"height":42.0},"isolatedAbsoluteRenderBounds":{"x":9657.6533203125,"y":10341.3935546875,"width":17.125,"height":23.5908203125},"relativeTransform":[[1.0,0.0,111.5],[0.0,1.0,25.0]],"size":{"x":21.0,"y":42.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"5","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"22:8638":{"type":"RECTANGLE","id":"22:8638","name":"Image","absoluteBoundingBox":{"x":9313.0,"y":7864.00048828125,"width":189.0,"height":184.0},"isolatedAbsoluteRenderBounds":{"x":9294.0,"y":7850.00048828125,"width":227.0,"height":222.0},"relativeTransform":[[1.0,0.0,15.0],[0.0,1.0,14.333984375]],"size":{"x":189.0,"y":184.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"b90c6c29ccf98cf30474caa005c5d81dff7ebfbd","originalImageWidth":579,"originalImageHeight":579,"visible":true,"opacity":1.0,"rotation":0.0}],"constraintValues":{"left":{"pixelOffset":15.0,"sizeFraction":0.0},"top":{"pixelOffset":14.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":8.0,"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0799999982118607},"blendMode":"NORMAL","offset":{"x":0.0,"y":5.0},"radius":19.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0599999986588955},"blendMode":"NORMAL","offset":{"x":0.0,"y":0.0},"radius":4.40000009536743,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[32.0,32.0,32.0,32.0],"cornerRadius":32.0},"22:8597":{"type":"TEXT","id":"22:8597","name":"Pain Points: Struggling with the IVR, repeated transfers, forgetting authentication details, difficulty with information for merged companies.","absoluteBoundingBox":{"x":10178.0,"y":9583.1669921875,"width":279.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":10178.3369140625,"y":9581.94140625,"width":257.8095703125,"height":62.6796875},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,7.5]],"size":{"x":279.0,"y":58.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[8,8,8,8,8,8,8,8,8,8,8,8,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6,6],"characters":"Pain Points: Struggling with the IVR, repeated transfers, forgetting authentication details, difficulty with information for merged companies.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"8":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontSize":12.0,"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"6":{"fontSize":12.0,"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"3:1902":{"type":"FRAME","id":"3:1902","name":"Paragraph","absoluteBoundingBox":{"x":10154.0,"y":8839.0,"width":327.0,"height":197.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":8839.0,"width":327.0,"height":197.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":197.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["3:1903","3:1904","263:225","28:276"]},"22:8635":{"type":"FRAME","id":"22:8635","name":"Text","absoluteBoundingBox":{"x":9502.0,"y":7864.00048828125,"width":517.0,"height":99.0},"isolatedAbsoluteRenderBounds":{"x":9502.0,"y":7864.00048828125,"width":517.0,"height":99.0},"relativeTransform":[[1.0,0.0,204.0],[0.0,1.0,14.333984375]],"size":{"x":517.0,"y":99.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":-15.0,"sizeFraction":1.0},"top":{"pixelOffset":14.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":6.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["22:8636","22:8637"]},"15:4422":{"type":"TEXT","id":"15:4422","name":"Key Research Questions","absoluteBoundingBox":{"x":10154.0,"y":4023.0,"width":327.0,"height":76.0},"isolatedAbsoluteRenderBounds":{"x":10217.2998046875,"y":4030.72729492188,"width":201.1962890625,"height":63.181884765625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":76.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Key Research Questions","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":38.4000015258789,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1880":{"type":"FRAME","id":"3:1880","name":"Header","absoluteBoundingBox":{"x":9872.0,"y":288.0,"width":891.0,"height":369.0},"isolatedAbsoluteRenderBounds":{"x":9872.0,"y":288.0,"width":891.0,"height":369.0},"relativeTransform":[[1.0,0.0,-258.0],[0.0,1.0,188.0]],"size":{"x":891.0,"y":369.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["3:1881","3:1882","137:28"]},"22:8637":{"type":"TEXT","id":"22:8637","name":"39 / Male","absoluteBoundingBox":{"x":9534.0,"y":7928.00048828125,"width":453.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":9535.1787109375,"y":7934.7734375,"width":87.3427734375,"height":17.41455078125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,64.0]],"size":{"x":453.0,"y":29.0},"fills":[{"opacity":0.400000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"39 / Male","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-SemiBold","fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"44:87":{"type":"TEXT","id":"44:87","name":"\"Status? Rejected?\"","absoluteBoundingBox":{"x":10227.0,"y":12549.5,"width":181.0,"height":82.0},"isolatedAbsoluteRenderBounds":{"x":10237.2080078125,"y":12553.884765625,"width":160.56640625,"height":17.296875},"relativeTransform":[[1.0,0.0,30.0],[0.0,1.0,107.5]],"size":{"x":181.0,"y":82.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"Status? Rejected?\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.3999996185303,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1873":{"type":"FRAME","id":"3:1873","name":"Wrapper","absoluteBoundingBox":{"x":9346.0,"y":7064.66650390625,"width":640.0,"height":163.0},"isolatedAbsoluteRenderBounds":{"x":9346.0,"y":7064.66650390625,"width":640.0,"height":163.0},"relativeTransform":[[1.0,0.0,80.0],[0.0,1.0,80.0]],"size":{"x":640.0,"y":163.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":56.0,"counterAxisSizingMode":"FIXED","children":["3:1874"]},"22:8636":{"type":"TEXT","id":"22:8636","name":"Mark (Grandson)","absoluteBoundingBox":{"x":9534.0,"y":7896.00048828125,"width":453.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9535.4345703125,"y":7898.70068359375,"width":156.4658203125,"height":19.38916015625},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":453.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Mark (Grandson)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5248":{"type":"FRAME","id":"17:5248","name":"Text","absoluteBoundingBox":{"x":10573.0,"y":6461.0,"width":308.0,"height":60.0},"isolatedAbsoluteRenderBounds":{"x":10573.0,"y":6461.0,"width":308.0,"height":60.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,96.0]],"size":{"x":308.0,"y":60.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":2.0,"counterAxisSizingMode":"FIXED","children":["17:5249","17:5250"]},"20:8439":{"type":"FRAME","id":"20:8439","name":"Card 1","absoluteBoundingBox":{"x":9298.0,"y":7298.66650390625,"width":736.0,"height":519.0},"isolatedAbsoluteRenderBounds":{"x":9297.0,"y":7297.66650390625,"width":738.0,"height":521.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,96.0]],"size":{"x":736.0,"y":519.0},"fills":[],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","maxWidth":1150.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"children":["20:8440","22:8507","22:8615","22:8605"]},"32:639":{"type":"FRAME","id":"32:639","name":"Card 3","absoluteBoundingBox":{"x":10154.0,"y":16866.0,"width":327.0,"height":355.0},"isolatedAbsoluteRenderBounds":{"x":10142.0,"y":16860.0,"width":351.0,"height":379.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,37.0]],"size":{"x":327.0,"y":355.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0299999993294477},"blendMode":"NORMAL","offset":{"x":0.0,"y":6.0},"radius":12.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["32:640","32:641"]},"22:8605":{"type":"FRAME","id":"22:8605","name":"Text","absoluteBoundingBox":{"x":9502.0,"y":7406.00048828125,"width":517.0,"height":85.0},"isolatedAbsoluteRenderBounds":{"x":9502.0,"y":7406.00048828125,"width":517.0,"height":85.0},"relativeTransform":[[1.0,0.0,204.0],[0.0,1.0,107.333984375]],"size":{"x":517.0,"y":85.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":-15.0,"sizeFraction":1.0},"top":{"pixelOffset":107.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8606"]},"22:8615":{"type":"GROUP","id":"22:8615","name":"Group 1","absoluteBoundingBox":{"x":9298.0,"y":7506.00048828125,"width":736.0,"height":272.028350830078},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":7506.00048828125,"width":736.0,"height":272.028350830078},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,207.333984375]],"size":{"x":736.0,"y":272.028350830078},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":207.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["22:8545","22:8561","22:8572","22:8594"]},"17:5288":{"type":"TEXT","id":"17:5288","name":"What: Used a digital whiteboarding tool (Miro) to sort, categorize, and group observations, findings, and interesting tidbits from call listening and CSR interviews.","absoluteBoundingBox":{"x":8795.5,"y":5701.66650390625,"width":309.0,"height":115.0},"isolatedAbsoluteRenderBounds":{"x":8795.80078125,"y":5706.564453125,"width":298.53125,"height":104.2783203125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,211.33332824707]],"size":{"x":309.0,"y":115.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":211.33332824707,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":1,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[8,8,8,8,8],"characters":"What: Used a digital whiteboarding tool (Miro) to sort, categorize, and group observations, findings, and interesting tidbits from call listening and CSR interviews.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"8":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"197:3574":{"type":"TEXT","id":"197:3574","name":"Projects","absoluteBoundingBox":{"x":10286.5,"y":148.0,"width":62.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":10287.7919921875,"y":152.897720336914,"width":59.982421875,"height":15.375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":62.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":197,"localID":3584},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":3,"localID":84},"transitionType":"INSTANT_TRANSITION","transitionDuration":0.300000011920929,"easingType":"OUT_CUBIC","easingFunction":[0.0,0.0,0.579999983310699,1.0],"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/"}],"isDeleted":false,"stateManagementVersion":1}],"characterStyleOverrides":[],"characters":"Projects","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"RIGHT","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"RIGHT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3994":{"type":"FRAME","id":"15:3994","name":"Header","absoluteBoundingBox":{"x":9330.0,"y":4867.66650390625,"width":672.0,"height":298.0},"isolatedAbsoluteRenderBounds":{"x":9330.0,"y":4867.66650390625,"width":672.0,"height":298.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,14.0]],"size":{"x":672.0,"y":298.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["15:3995","15:3996"]},"22:8595":{"type":"TEXT","id":"22:8595","name":"Pain Points: Struggling with the IVR, repeated transfers, forgetting authentication details, difficulty with information for merged companies.","absoluteBoundingBox":{"x":9330.0,"y":7716.5146484375,"width":672.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":9330.82421875,"y":7722.67578125,"width":611.5068359375,"height":43.72509765625},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,9.51417541503906]],"size":{"x":672.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[4,4,4,4,4,4,4,4,4,4,4,4],"characters":"Pain Points: Struggling with the IVR, repeated transfers, forgetting authentication details, difficulty with information for merged companies.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"4":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"3:1825":{"type":"TEXT","id":"3:1825","name":"Humanizing Third-Party Callers at Computershare","absoluteBoundingBox":{"x":8162.0,"y":280.5,"width":800.0,"height":140.0},"isolatedAbsoluteRenderBounds":{"x":8182.15869140625,"y":289.295440673828,"width":760.45556640625,"height":132.295471191406},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":800.0,"y":140.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Humanizing Third-Party Callers at Computershare","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":64.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-1.6,"letterSpacingValue":-2.5,"letterSpacingUnit":"PERCENT","lineHeightPx":70.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2783":{"type":"SVG","id":"6:2783","name":"Checkmark","absoluteBoundingBox":{"x":10190.0,"y":1878.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10190.0,"y":1878.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,20.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"22:8573":{"type":"TEXT","id":"22:8573","name":"Tech Savviness: Low. Refers to the IVR as \"the lady,\" prefers not to use the website (\"I'm too old for that\").","absoluteBoundingBox":{"x":9330.0,"y":7644.51416015625,"width":672.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":9330.5244140625,"y":7650.67529296875,"width":634.2119140625,"height":42.56201171875},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,10.0364418029785]],"size":{"x":672.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[4,4,4,4,4,4,4,4,4,4,4,4,4,4,4],"characters":"Tech Savviness: Low. Refers to the IVR as \"the lady,\" prefers not to use the website (\"I'm too old for that\").","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"4":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"16:5022":{"type":"TEXT","id":"16:5022","name":"Computershare had very little foundational understanding of their users, in large part, because Computershare is a B2B2C organization, meaning that our customers were actually the large companies that issue the stock, not the people who use the products on a day to day basis. Historically there had just been a lot of red tape around the idea of speaking to the end users. So I had to take a more indirect approach...","absoluteBoundingBox":{"x":10154.0,"y":5427.0,"width":327.0,"height":390.0},"isolatedAbsoluteRenderBounds":{"x":10154.4091796875,"y":5433.384765625,"width":319.98828125,"height":355.296875},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,288.0]],"size":{"x":327.0,"y":390.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1],"characters":"Computershare had very little foundational understanding of their users, in large part, because Computershare is a B2B2C organization, meaning that our customers were actually the large companies that issue the stock, not the people who use the products on a day to day basis. Historically there had just been a lot of red tape around the idea of speaking to the end users. \n\nSo I had to take a more indirect approach...\n","lineIndentations":[0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:8561":{"type":"FRAME","id":"22:8561","name":"Text","absoluteBoundingBox":{"x":9298.0,"y":7563.4501953125,"width":736.0,"height":71.0283508300781},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":7563.4501953125,"width":736.0,"height":71.0283508300781},"relativeTransform":[[1.0,0.0,-1.81898940354586e-12],[0.0,1.0,57.4495162963867]],"size":{"x":736.0,"y":71.0283508300781},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":-1.81898940354586e-12,"sizeFraction":1.0},"top":{"pixelOffset":264.783500671387,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8562"]},"22:8562":{"type":"TEXT","id":"22:8562","name":"Goals: Understand what to do after her husband's passing, get help with forms, verify correctness, do everything by mail.","absoluteBoundingBox":{"x":9330.0,"y":7572.96435546875,"width":672.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":9330.4091796875,"y":7579.259765625,"width":615.50390625,"height":43.5908203125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,9.51417541503906]],"size":{"x":672.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2],"characters":"Goals: Understand what to do after her husband's passing, get help with forms, verify correctness, do everything by mail.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:8547":{"type":"TEXT","id":"22:8547","name":"Background: Recently widowed, overwhelmed by paperwork, grieving.","absoluteBoundingBox":{"x":9330.0,"y":7521.72509765625,"width":672.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":9331.1376953125,"y":7528.10986328125,"width":599.0283203125,"height":17.50146484375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,15.7246990203857]],"size":{"x":672.0,"y":26.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[4,4,4,4,4,4,4,4,4,4,4],"characters":"Background: Recently widowed, overwhelmed by paperwork, grieving.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"4":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"39:1531":{"type":"TEXT","id":"39:1531","name":"Prioritize Further Research: Conduct usability testing (forms/workflows), heuristic evaluations (web/IVR), and cross-functional Service Blueprinting.","absoluteBoundingBox":{"x":10247.0,"y":16083.0,"width":173.0,"height":225.0},"isolatedAbsoluteRenderBounds":{"x":10247.4091796875,"y":16088.1611328125,"width":163.771484375,"height":217.7255859375},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":173.0,"y":225.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1],"characters":"Prioritize Further Research: Conduct usability testing (forms/workflows), heuristic evaluations (web/IVR), and cross-functional Service Blueprinting.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"16:4982":{"type":"TEXT","id":"16:4982","name":"WHAT","absoluteBoundingBox":{"x":7986.0,"y":4036.33325195312,"width":72.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":7986.46875,"y":4039.87866210938,"width":70.25341796875,"height":17.45458984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":72.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHAT","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"44:58":{"type":"TEXT","id":"44:58","name":"4","absoluteBoundingBox":{"x":9655.0,"y":10160.666015625,"width":22.0,"height":42.0},"isolatedAbsoluteRenderBounds":{"x":9656.6904296875,"y":10170.3935546875,"width":18.76171875,"height":23.2724609375},"relativeTransform":[[1.0,0.0,111.0],[0.0,1.0,25.0]],"size":{"x":22.0,"y":42.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"4","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"20:8440":{"type":"FRAME","id":"20:8440","name":"Text","absoluteBoundingBox":{"x":9502.0,"y":7313.00048828125,"width":517.0,"height":99.0},"isolatedAbsoluteRenderBounds":{"x":9502.0,"y":7313.00048828125,"width":517.0,"height":99.0},"relativeTransform":[[1.0,0.0,204.0],[0.0,1.0,14.333984375]],"size":{"x":517.0,"y":99.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":-15.0,"sizeFraction":1.0},"top":{"pixelOffset":14.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":6.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["20:8441","20:8442"]},"111:210":{"type":"FRAME","id":"111:210","name":"Frame 11","absoluteBoundingBox":{"x":7986.0,"y":6975.3330078125,"width":352.0,"height":390.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":6975.3330078125,"width":352.0,"height":390.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,49.0]],"size":{"x":352.0,"y":390.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["111:211","111:212"]},"39:1376":{"type":"TEXT","id":"39:1376","name":"Improve Form Usability: Simplify language, clarify requirements, add clearer options (e.g., \"sell all shares\").","absoluteBoundingBox":{"x":9420.0,"y":12556.666015625,"width":524.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":9421.1376953125,"y":12561.8271484375,"width":476.90625,"height":42.7255859375},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":524.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1],"characters":"Improve Form Usability: Simplify language, clarify requirements, add clearer options (e.g., \"sell all shares\").","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"3:1872":{"type":"FRAME","id":"3:1872","name":"Text block 2","absoluteBoundingBox":{"x":9266.0,"y":6984.66650390625,"width":800.0,"height":218.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":6984.66650390625,"width":800.0,"height":243.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,6884.66650390625]],"size":{"x":800.0,"y":218.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":80.0,"paddingRight":80.0,"paddingBottom":120.0,"paddingLeft":80.0,"layoutMode":"HORIZONTAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["3:1873"]},"254:6256":{"type":"FRAME","id":"254:6256","name":"Footer 1","absoluteBoundingBox":{"x":9266.0,"y":16206.666015625,"width":800.0,"height":162.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":16206.666015625,"width":800.0,"height":162.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,16106.666015625]],"size":{"x":800.0,"y":162.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":64.0,"paddingRight":32.0,"paddingBottom":64.0,"paddingLeft":32.0,"layoutMode":"HORIZONTAL","itemSpacing":350.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"SPACE_BETWEEN","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["254:8313"]},"263:218":{"type":"TEXT","id":"263:218","name":"I created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data to humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","absoluteBoundingBox":{"x":9346.0,"y":7123.66650390625,"width":800.0,"height":78.0},"isolatedAbsoluteRenderBounds":{"x":9346.0,"y":7123.66650390625,"width":800.0,"height":78.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,59.0]],"size":{"x":800.0,"y":78.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"I created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data to humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"32:644":{"type":"TEXT","id":"32:644","name":"Shed light on an underserved user segment, humanizing their struggles for stakeholders, including C-suite, via personas and storytelling.","absoluteBoundingBox":{"x":10178.0,"y":17101.0,"width":279.0,"height":88.0},"isolatedAbsoluteRenderBounds":{"x":10179.9677734375,"y":17105.8984375,"width":275.173828125,"height":81.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,66.0]],"size":{"x":279.0,"y":88.0},"fills":[{"opacity":0.5,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Shed light on an underserved user segment, humanizing their struggles for stakeholders, including C-suite, via personas and storytelling.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1845":{"type":"FRAME","id":"3:1845","name":"Wrapper","absoluteBoundingBox":{"x":8162.0,"y":7493.3330078125,"width":800.0,"height":137.0},"isolatedAbsoluteRenderBounds":{"x":8162.0,"y":7493.3330078125,"width":800.0,"height":137.0},"relativeTransform":[[1.0,0.0,240.0],[0.0,1.0,80.0]],"size":{"x":800.0,"y":137.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":56.0,"counterAxisSizingMode":"FIXED","children":["3:1846"]},"28:275":{"type":"TEXT","id":"28:275","name":"I created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data to humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","absoluteBoundingBox":{"x":9346.0,"y":7123.66650390625,"width":800.0,"height":78.0},"isolatedAbsoluteRenderBounds":{"x":9346.0,"y":7123.66650390625,"width":800.0,"height":78.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,59.0]],"size":{"x":800.0,"y":78.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"I created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data to humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1553":{"type":"TEXT","id":"39:1553","name":"Based on the findings, key recommendations were proposed to improve the TPC experience and guide future efforts.","absoluteBoundingBox":{"x":9343.0,"y":12451.666015625,"width":646.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":9369.0830078125,"y":12458.4384765625,"width":594.5888671875,"height":48.5458984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,104.0]],"size":{"x":646.0,"y":58.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Based on the findings, key recommendations were proposed to improve the TPC experience and guide future efforts.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1875":{"type":"TEXT","id":"3:1875","name":"let’s meet them...","absoluteBoundingBox":{"x":9346.0,"y":7064.66650390625,"width":640.0,"height":43.0},"isolatedAbsoluteRenderBounds":{"x":9519.26171875,"y":7073.48486328125,"width":290.6796875,"height":26.56494140625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":640.0,"y":43.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"let’s meet them...","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-SemiBoldItalic","fontStyle":"Semi Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":36.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.18,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":43.2000007629395,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:239":{"type":"TEXT","id":"111:239","name":"Professionals:","absoluteBoundingBox":{"x":9856.0,"y":6625.66650390625,"width":132.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9857.4345703125,"y":6627.41796875,"width":128.5361328125,"height":15.46875},"relativeTransform":[[1.0,0.0,46.0],[0.0,1.0,24.0]],"size":{"x":132.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Professionals:","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:240":{"type":"TEXT","id":"111:240","name":"Brokers, Financial Advisors, and sometimes Attorneys also formed a key TPC segment.","absoluteBoundingBox":{"x":9810.0,"y":6657.66650390625,"width":224.0,"height":96.0},"isolatedAbsoluteRenderBounds":{"x":9810.7333984375,"y":6663.564453125,"width":206.755859375,"height":87.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":224.0,"y":96.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.519889295101166,"g":0.519889295101166,"b":0.519889295101166,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Brokers, Financial Advisors, and sometimes Attorneys also formed a key TPC segment.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1186":{"type":"TEXT","id":"39:1186","name":"Compelling evidence led to prioritizing TPC experience for future IVR, web, and form design improvements.","absoluteBoundingBox":{"x":10178.0,"y":17487.0,"width":279.0,"height":88.0},"isolatedAbsoluteRenderBounds":{"x":10194.2060546875,"y":17491.8984375,"width":245.8955078125,"height":81.375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,66.0]],"size":{"x":279.0,"y":88.0},"fills":[{"opacity":0.5,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Compelling evidence led to prioritizing TPC experience for future IVR, web, and form design improvements.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:231":{"type":"FRAME","id":"111:231","name":"Frame 12","absoluteBoundingBox":{"x":9554.0,"y":6479.66650390625,"width":224.0,"height":634.0},"isolatedAbsoluteRenderBounds":{"x":9554.0,"y":6479.66650390625,"width":224.0,"height":634.0},"relativeTransform":[[1.0,0.0,288.0],[0.0,1.0,47.0]],"size":{"x":224.0,"y":634.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["111:232","111:233"]},"111:228":{"type":"FRAME","id":"111:228","name":"Text block 1","absoluteBoundingBox":{"x":9298.0,"y":6601.66650390625,"width":224.0,"height":216.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":6601.66650390625,"width":224.0,"height":216.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,122.0]],"size":{"x":224.0,"y":216.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["111:229","111:230"]},"111:244":{"type":"FRAME","id":"111:244","name":"Text block 1","absoluteBoundingBox":{"x":10162.0,"y":7729.0,"width":311.0,"height":152.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":7729.0,"width":311.0,"height":152.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,180.0]],"size":{"x":311.0,"y":152.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["111:245","111:246"]},"26:10364":{"type":"FRAME","id":"26:10364","name":"Hero 2","absoluteBoundingBox":{"x":9266.0,"y":11430.666015625,"width":800.0,"height":819.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":11430.666015625,"width":800.0,"height":819.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,11330.666015625]],"size":{"x":800.0,"y":819.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"afe17b47905a1f3498944aac61b527d2096478c6","originalImageWidth":3510,"originalImageHeight":1966,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":96.0,"paddingRight":64.0,"paddingLeft":64.0,"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":96.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["26:10365"]},"111:230":{"type":"TEXT","id":"111:230","name":"CSRs estimated TPCs made up 50-75% of their calls; Service Observe showed ~25% of observed calls were TPC-related.","absoluteBoundingBox":{"x":9298.0,"y":6677.66650390625,"width":224.0,"height":120.0},"isolatedAbsoluteRenderBounds":{"x":9298.7041015625,"y":6683.564453125,"width":216.61328125,"height":108.29541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,76.0]],"size":{"x":224.0,"y":120.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.519889295101166,"g":0.519889295101166,"b":0.519889295101166,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"CSRs estimated TPCs made up 50-75% of their calls; Service Observe showed ~25% of observed calls were TPC-related.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"254:6270":{"type":"FRAME","id":"254:6270","name":"Footer 1","absoluteBoundingBox":{"x":10130.0,"y":19672.0,"width":375.0,"height":134.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":19672.0,"width":375.0,"height":134.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,19572.0]],"size":{"x":375.0,"y":134.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":24.0,"paddingBottom":32.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisSizingMode":"FIXED","children":["254:8312"]},"16:4836":{"type":"TEXT","id":"16:4836","name":"HOW","absoluteBoundingBox":{"x":8578.0,"y":3916.33325195312,"width":60.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8579.7216796875,"y":3919.64013671875,"width":57.01171875,"height":17.931640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":60.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"HOW","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4936":{"type":"FRAME","id":"16:4936","name":"Column 6","absoluteBoundingBox":{"x":7986.0,"y":3772.33325195312,"width":560.0,"height":328.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":3772.33325195312,"width":560.0,"height":328.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":560.0,"y":328.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["16:4937","16:4940","16:4981"]},"27:36":{"type":"FRAME","id":"27:36","name":"Headline","absoluteBoundingBox":{"x":9298.0,"y":6276.66650390625,"width":736.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":6276.66650390625,"width":736.0,"height":48.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,96.0]],"size":{"x":736.0,"y":48.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["27:38"]},"22:9011":{"type":"FRAME","id":"22:9011","name":"Text","absoluteBoundingBox":{"x":9298.0,"y":8773.662109375,"width":736.0,"height":84.5178451538086},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":8773.662109375,"width":736.0,"height":84.5178451538086},"relativeTransform":[[1.0,0.0,1.81898940354586e-12],[0.0,1.0,150.662002563477]],"size":{"x":736.0,"y":84.5178451538086},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":1.81898940354586e-12,"sizeFraction":1.0},"top":{"pixelOffset":357.995498657227,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:9012"]},"254:6236":{"type":"SVG","id":"254:6236","name":"Social link 4","absoluteBoundingBox":{"x":9114.0,"y":14452.3330078125,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9114.0,"y":14452.3330078125,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,48.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.75,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":254,"localID":6286},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:josuefreyes44@gmail.com","openUrlInNewTab":true}],"isDeleted":false,"stateManagementVersion":1}],"hash":"edf4a4f4f3e64ffb6da74eab07484454aca61905"},"44:55":{"type":"TEXT","id":"44:55","name":"Submit Docs","absoluteBoundingBox":{"x":8755.5,"y":9897.3330078125,"width":121.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":8756.7255859375,"y":9901.95703125,"width":118.646484375,"height":15.5888671875},"relativeTransform":[[1.0,0.0,58.5],[0.0,1.0,89.0]],"size":{"x":121.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","maxHeight":100.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Submit Docs","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"27:38":{"type":"TEXT","id":"27:38","name":"Who are the Third Party Callers?","absoluteBoundingBox":{"x":9298.0,"y":6276.66650390625,"width":736.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":9362.5517578125,"y":6284.91357421875,"width":605.802734375,"height":38.9345703125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":736.0,"y":48.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Who are the Third Party Callers?","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":40.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.8,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.0,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2562":{"type":"TEXT","id":"6:2562","name":"Why it mattered","absoluteBoundingBox":{"x":8338.5,"y":1608.33325195312,"width":447.0,"height":53.0},"isolatedAbsoluteRenderBounds":{"x":8378.365234375,"y":1615.42980957031,"width":365.1005859375,"height":46.7216796875},"relativeTransform":[[1.0,0.0,131.5],[0.0,1.0,20.0]],"size":{"x":447.0,"y":53.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Why it mattered","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":48.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.48,"letterSpacingValue":-1.0,"letterSpacingUnit":"PERCENT","lineHeightPx":52.8000030517578,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"20:8438":{"type":"FRAME","id":"20:8438","name":"Feature cards 2","absoluteBoundingBox":{"x":9266.0,"y":7202.66650390625,"width":800.0,"height":1882.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":7202.66650390625,"width":800.0,"height":1882.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,7102.66650390625]],"size":{"x":800.0,"y":1882.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":96.0,"paddingRight":32.0,"paddingBottom":96.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisSizingMode":"FIXED","children":["20:8439","22:8634","22:9001"]},"26:10508":{"type":"FRAME","id":"26:10508","name":"Hero 3","absoluteBoundingBox":{"x":9266.0,"y":5882.66650390625,"width":800.0,"height":298.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":5882.66650390625,"width":800.0,"height":298.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,5782.66650390625]],"size":{"x":800.0,"y":298.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"4a356ae34ecf048dac38a16bc82a3ded33266d22","originalImageWidth":2560,"originalImageHeight":1406,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":96.0,"paddingRight":64.0,"paddingBottom":96.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["26:10509"]},"22:8624":{"type":"TEXT","id":"22:8624","name":"Background: Calling on behalf of his grandmother regarding old stock certificates. Grandmother has poor memory, making authentication difficult.","absoluteBoundingBox":{"x":8362.0,"y":8382.5751953125,"width":728.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8363.0166015625,"y":8388.87109375,"width":698.130859375,"height":43.5908203125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,5.07552528381348]],"size":{"x":728.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2,2,2,2,2,2],"characters":"Background: Calling on behalf of his grandmother regarding old stock certificates. Grandmother has poor memory, making authentication difficult.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"26:10509":{"type":"FRAME","id":"26:10509","name":"Content","absoluteBoundingBox":{"x":9330.0,"y":5978.66650390625,"width":672.0,"height":106.0},"isolatedAbsoluteRenderBounds":{"x":9330.0,"y":5978.66650390625,"width":672.0,"height":106.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,96.0]],"size":{"x":672.0,"y":106.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["26:10511","26:10510"]},"39:1168":{"type":"RECTANGLE","id":"39:1168","name":"Image","absoluteBoundingBox":{"x":8381.0,"y":12872.3330078125,"width":363.0,"height":152.0},"isolatedAbsoluteRenderBounds":{"x":8381.0,"y":12872.3330078125,"width":363.0,"height":152.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,6.0]],"size":{"x":363.0,"y":152.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"4cc39db6818f18510c1c1bf81430c539557b0c6a","originalImageWidth":634,"originalImageHeight":634,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"6:2678":{"type":"FRAME","id":"6:2678","name":"Pricing","absoluteBoundingBox":{"x":9343.0,"y":1417.16662597656,"width":646.0,"height":64.0},"isolatedAbsoluteRenderBounds":{"x":9343.0,"y":1417.16662597656,"width":646.0,"height":65.1817626953125},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,40.5]],"size":{"x":646.0,"y":64.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"individualStrokeWeights":{"top":0.0,"right":0.0,"bottom":1.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":20.0,"layoutMode":"HORIZONTAL","itemSpacing":6.0,"counterAxisAlignItems":"BASELINE","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["6:2679"]},"26:10510":{"type":"TEXT","id":"26:10510","name":"Understanding the Third-Party Caller","absoluteBoundingBox":{"x":9366.0,"y":6056.66650390625,"width":600.0,"height":28.0},"isolatedAbsoluteRenderBounds":{"x":9491.84765625,"y":6062.53857421875,"width":349.4921875,"height":19.4462890625},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,78.0]],"size":{"x":600.0,"y":28.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Understanding the Third-Party Caller","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":28.0,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5290":{"type":"FRAME","id":"17:5290","name":"Card 7","absoluteBoundingBox":{"x":10106.0,"y":5233.16650390625,"width":373.0,"height":578.0},"isolatedAbsoluteRenderBounds":{"x":10074.0,"y":5213.16650390625,"width":437.0,"height":642.0},"relativeTransform":[[1.0,0.0,776.0],[0.0,1.0,57.5]],"size":{"x":373.0,"y":578.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0399999991059303},"blendMode":"NORMAL","offset":{"x":0.0,"y":12.0},"radius":32.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"GRID","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","gridColumnCount":1,"gridRowCount":3,"gridRowGap":24.0,"gridColumnGap":24.0,"gridColumnsSizing":"repeat(1,minmax(0,1fr))","gridRowsSizing":"repeat(3,minmax(0,1fr))","children":["17:5291","17:5296","17:5297"]},"44:11":{"type":"FRAME","id":"44:11","name":"Frame 7","absoluteBoundingBox":{"x":9544.0,"y":9622.666015625,"width":244.0,"height":155.0},"isolatedAbsoluteRenderBounds":{"x":9544.0,"y":9622.666015625,"width":244.0,"height":155.0},"relativeTransform":[[1.0,0.0,278.0],[0.0,1.0,24.0]],"size":{"x":244.0,"y":155.0},"fills":[{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.268015891313553,"g":0.125383213162422,"b":0.736666142940521,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[30.0,30.0,30.0,30.0],"cornerRadius":30.0,"paddingRight":64.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["44:12","44:13","44:14"]},"17:5296":{"type":"TEXT","id":"17:5296","name":"What: Used a digital whiteboarding tool (Miro) to sort, categorize, and group observations, findings, and interesting tidbits from call listening and CSR interviews.","absoluteBoundingBox":{"x":10138.0,"y":5444.5,"width":309.0,"height":115.0},"isolatedAbsoluteRenderBounds":{"x":10138.30078125,"y":5449.39794921875,"width":298.53125,"height":104.2783203125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,211.33332824707]],"size":{"x":309.0,"y":115.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":211.33332824707,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":1,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[9,9,9,9,9],"characters":"What: Used a digital whiteboarding tool (Miro) to sort, categorize, and group observations, findings, and interesting tidbits from call listening and CSR interviews.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"16:4695":{"type":"TEXT","id":"16:4695","name":"WHAT tasks & goals are TPCs seeking to achieve?","absoluteBoundingBox":{"x":8578.0,"y":3836.33325195312,"width":560.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8578.3291015625,"y":3842.23095703125,"width":377.6064453125,"height":15.556884765625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":560.0,"y":24.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHAT tasks & goals are TPCs seeking to achieve?","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5291":{"type":"FRAME","id":"17:5291","name":"Author","absoluteBoundingBox":{"x":10138.0,"y":5265.16650390625,"width":309.0,"height":62.0},"isolatedAbsoluteRenderBounds":{"x":10138.0,"y":5265.16650390625,"width":309.0,"height":158.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":309.0,"y":62.0},"fills":[],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":32.0,"sizeFraction":0.0}},"strokeAlign":"INSIDE","layoutGrow":1.0,"gridChildHorizontalAlign":"CENTER","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:119","17:5293"]},"17:5294":{"type":"TEXT","id":"17:5294","name":"Affinity Diagramming","absoluteBoundingBox":{"x":10138.0,"y":5361.16650390625,"width":309.0,"height":36.0},"isolatedAbsoluteRenderBounds":{"x":10171.333984375,"y":5369.8681640625,"width":241.34375,"height":23.47998046875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":309.0,"y":36.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Affinity Diagramming","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","paragraphSpacing":16.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.12,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":36.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8594":{"type":"FRAME","id":"22:8594","name":"Text","absoluteBoundingBox":{"x":9298.0,"y":7707.00048828125,"width":736.0,"height":71.0283508300781},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":7707.00048828125,"width":736.0,"height":71.0283508300781},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,201.0]],"size":{"x":736.0,"y":71.0283508300781},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":408.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8595"]},"3:1901":{"type":"FRAME","id":"3:1901","name":"Wrapper","absoluteBoundingBox":{"x":10154.0,"y":8839.0,"width":327.0,"height":197.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":8839.0,"width":327.0,"height":197.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,40.0]],"size":{"x":327.0,"y":197.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":56.0,"counterAxisSizingMode":"FIXED","children":["3:1902"]},"15:3544":{"type":"FRAME","id":"15:3544","name":"Header","absoluteBoundingBox":{"x":9706.0,"y":3217.66650390625,"width":167.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9706.0,"y":3217.66650390625,"width":167.0,"height":24.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":167.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["15:3545","15:3547"]},"17:5244":{"type":"TEXT","id":"17:5244","name":"Why: To triangulate findings from call observations with the nuanced perspectives of frontline staff who directly interacted with TPCs daily.","absoluteBoundingBox":{"x":9750.0,"y":5623.8330078125,"width":309.0,"height":92.0},"isolatedAbsoluteRenderBounds":{"x":9750.30078125,"y":5628.6513671875,"width":281.580078125,"height":84.45458984375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,390.666656494141]],"size":{"x":309.0,"y":92.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":390.666656494141,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":2,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[9,9,9,9],"characters":"Why: To triangulate findings from call observations with the nuanced perspectives of frontline staff who directly interacted with TPCs daily.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"17:5243":{"type":"TEXT","id":"17:5243","name":"What: Conducted ten 30-minute semi-structured interviews with CSRs to understand their perceptions of TPC volume, caller types, common goals, tasks, and pain points.","absoluteBoundingBox":{"x":9750.0,"y":5444.5,"width":309.0,"height":115.0},"isolatedAbsoluteRenderBounds":{"x":9750.30078125,"y":5449.39794921875,"width":293.279296875,"height":107.375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,211.33332824707]],"size":{"x":309.0,"y":115.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":211.33332824707,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":1,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[9,9,9,9,9],"characters":"What: Conducted ten 30-minute semi-structured interviews with CSRs to understand their perceptions of TPC volume, caller types, common goals, tasks, and pain points.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"17:5238":{"type":"FRAME","id":"17:5238","name":"Author","absoluteBoundingBox":{"x":9750.0,"y":5265.16650390625,"width":309.0,"height":62.0},"isolatedAbsoluteRenderBounds":{"x":9750.0,"y":5265.16650390625,"width":309.0,"height":158.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":309.0,"y":62.0},"fills":[],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":32.0,"sizeFraction":0.0}},"strokeAlign":"INSIDE","layoutGrow":1.0,"gridChildHorizontalAlign":"CENTER","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["17:5239","17:5240"]},"39:1656":{"type":"TEXT","id":"39:1656","name":"Sole UXR Synthesis","absoluteBoundingBox":{"x":10162.0,"y":19512.0,"width":183.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10162.9091796875,"y":19513.751953125,"width":180.9453125,"height":19.33984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":183.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Sole UXR Synthesis","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"263:226":{"type":"TEXT","id":"263:226","name":"\"I'm too old for the automated system.” “It's so nice to finally speak to a person.\"","absoluteBoundingBox":{"x":10197.0,"y":9843.6669921875,"width":453.0,"height":46.0},"isolatedAbsoluteRenderBounds":{"x":10197.0,"y":9843.6669921875,"width":453.0,"height":46.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,8.0]],"size":{"x":453.0,"y":46.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"I'm too old for the automated system.”\n“It's so nice to finally speak to a person.\"","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"42:2161":{"type":"FRAME","id":"42:2161","name":"Journey Steps","absoluteBoundingBox":{"x":9266.0,"y":9598.666015625,"width":800.0,"height":887.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":9598.666015625,"width":800.0,"height":887.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,514.0]],"size":{"x":800.0,"y":887.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":8.0,"paddingBottom":24.0,"paddingLeft":8.0,"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["44:11","42:2165","44:34","44:57","44:80"]},"22:8658":{"type":"FRAME","id":"22:8658","name":"Text","absoluteBoundingBox":{"x":10154.0,"y":9975.6669921875,"width":327.0,"height":77.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":9975.6669921875,"width":327.0,"height":77.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,72.0]],"size":{"x":327.0,"y":77.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":265.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":10.0,"paddingRight":24.0,"paddingBottom":10.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8659"]},"15:3098":{"type":"TEXT","id":"15:3098","name":"Research Goals","absoluteBoundingBox":{"x":9298.0,"y":2455.66650390625,"width":352.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":9300.5283203125,"y":2465.17797851562,"width":289.62109375,"height":29.91455078125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":352.0,"y":48.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Research Goals","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":40.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.8,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.0,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1527":{"type":"TEXT","id":"39:1527","name":"Prioritize Further Research: Conduct usability testing (forms/workflows), heuristic evaluations (web/IVR), and cross-functional Service Blueprinting.","absoluteBoundingBox":{"x":9420.0,"y":12908.666015625,"width":524.0,"height":75.0},"isolatedAbsoluteRenderBounds":{"x":9420.4091796875,"y":12913.8271484375,"width":523.126953125,"height":67.7255859375},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":524.0,"y":75.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1],"characters":"Prioritize Further Research: Conduct usability testing (forms/workflows), heuristic evaluations (web/IVR), and cross-functional Service Blueprinting.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"17:5241":{"type":"TEXT","id":"17:5241","name":"Call Rep Interviews","absoluteBoundingBox":{"x":9750.0,"y":5361.16650390625,"width":309.0,"height":36.0},"isolatedAbsoluteRenderBounds":{"x":9795.6005859375,"y":5369.8681640625,"width":218.1181640625,"height":23.20751953125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":309.0,"y":36.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Call Rep Interviews","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","paragraphSpacing":16.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.12,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":36.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1866":{"type":"TEXT","id":"3:1866","name":"an organizational roadblock...","absoluteBoundingBox":{"x":9346.0,"y":4455.66650390625,"width":640.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":9389.65625,"y":4465.91357421875,"width":551.5263671875,"height":39.38916015625},"relativeTransform":[[1.0,0.0,80.0],[0.0,1.0,266.0]],"size":{"x":640.0,"y":52.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"an organizational roadblock...","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":40.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.8,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":52.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5031":{"type":"TEXT","id":"17:5031","name":"What: Listened to over 100 incoming calls, identifying approximately 30 TPC-related calls. Documented observations (reason for call, demographics, issue resolution, pain points) in Excel.","absoluteBoundingBox":{"x":9362.0,"y":5444.5,"width":309.0,"height":115.0},"isolatedAbsoluteRenderBounds":{"x":9362.30078125,"y":5449.39794921875,"width":301.62890625,"height":107.375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,211.33332824707]],"size":{"x":309.0,"y":115.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":211.33332824707,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":1,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[8,8,8,8,8],"characters":"What: Listened to over 100 incoming calls, identifying approximately 30 TPC-related calls. Documented observations (reason for call, demographics, issue resolution, pain points) in Excel.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"8":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"17:5099":{"type":"FRAME","id":"17:5099","name":"Text","absoluteBoundingBox":{"x":9362.0,"y":5361.16650390625,"width":309.0,"height":62.0},"isolatedAbsoluteRenderBounds":{"x":9362.0,"y":5361.16650390625,"width":309.0,"height":62.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,96.0]],"size":{"x":309.0,"y":62.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":4.0,"counterAxisSizingMode":"FIXED","children":["17:5100","17:5101"]},"15:4246":{"type":"FRAME","id":"15:4246","name":"Header","absoluteBoundingBox":{"x":7986.0,"y":3582.33325195312,"width":1152.0,"height":126.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":3582.33325195312,"width":1152.0,"height":126.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,120.0]],"size":{"x":1152.0,"y":126.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["15:4247","15:4248"]},"17:5100":{"type":"TEXT","id":"17:5100","name":"Call Listening","absoluteBoundingBox":{"x":9362.0,"y":5361.16650390625,"width":309.0,"height":36.0},"isolatedAbsoluteRenderBounds":{"x":9440.1484375,"y":5369.8681640625,"width":152.4052734375,"height":23.47998046875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":309.0,"y":36.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Call Listening","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","paragraphSpacing":16.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.12,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":36.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3996":{"type":"TEXT","id":"15:3996","name":"I primarily used qualitative methods. My main approach involved extensive Call Listening, through a tool we had known as Service Observe. In addition to listening to calls, I also conducted interviews with Customer Service Representatives (Call Reps). This allowed me to triangulate findings from call observations with the nuanced perspectives of those on the front lines directly interacting with users.","absoluteBoundingBox":{"x":9330.0,"y":4931.66650390625,"width":672.0,"height":234.0},"isolatedAbsoluteRenderBounds":{"x":9333.10546875,"y":4938.05126953125,"width":666.03125,"height":173.50146484375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":672.0,"y":234.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"I primarily used qualitative methods. My main approach involved extensive Call Listening, through a tool we had known as Service Observe.\n\nIn addition to listening to calls, I also conducted interviews with Customer Service Representatives (Call Reps). This allowed me to triangulate findings from call observations with the nuanced perspectives of those on the front lines directly interacting with users.\n\n","lineIndentations":[0,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3995":{"type":"TEXT","id":"15:3995","name":"Methods","absoluteBoundingBox":{"x":9330.0,"y":4867.66650390625,"width":672.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":9583.9755859375,"y":4877.57568359375,"width":165.181640625,"height":29.51708984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":672.0,"y":48.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Methods","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":40.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.8,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.0,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4937":{"type":"FRAME","id":"16:4937","name":"Text block 6","absoluteBoundingBox":{"x":7986.0,"y":3772.33325195312,"width":560.0,"height":88.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":3772.33325195312,"width":560.0,"height":88.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":560.0,"y":88.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["16:4938","16:4939"]},"6:2964":{"type":"FRAME","id":"6:2964","name":"Headline","absoluteBoundingBox":{"x":10154.0,"y":2325.0,"width":327.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":2325.0,"width":327.0,"height":80.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,80.0]],"size":{"x":327.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["6:2966","6:2965"]},"111:247":{"type":"FRAME","id":"111:247","name":"Frame 12","absoluteBoundingBox":{"x":10154.0,"y":7939.0,"width":327.0,"height":390.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":7939.0,"width":327.0,"height":390.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,407.0]],"size":{"x":327.0,"y":390.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["111:248","111:249"]},"111:215":{"type":"FRAME","id":"111:215","name":"Frame 12","absoluteBoundingBox":{"x":8386.0,"y":6975.3330078125,"width":352.0,"height":390.0},"isolatedAbsoluteRenderBounds":{"x":8386.0,"y":6975.3330078125,"width":352.0,"height":390.0},"relativeTransform":[[1.0,0.0,464.0],[0.0,1.0,49.0]],"size":{"x":352.0,"y":390.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["111:216","111:217"]},"16:5002":{"type":"TEXT","id":"16:5002","name":"WHERE","absoluteBoundingBox":{"x":9678.0,"y":4013.66650390625,"width":71.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9678.390625,"y":4016.12109375,"width":69.13671875,"height":14.54541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":71.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHERE","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:5021":{"type":"TEXT","id":"16:5021","name":"Computershare had very little foundational understanding of their users, in large part, because Computershare is a B2B2C organization, meaning that our customers were actually the large companies that issue the stock, not the people who use the products on a day to day basis. Historically there had just been a lot of red tape around the idea of speaking to the end users. So I had to take a more indirect approach...","absoluteBoundingBox":{"x":9346.0,"y":4555.66650390625,"width":640.0,"height":234.0},"isolatedAbsoluteRenderBounds":{"x":9346.5048828125,"y":4561.9619140625,"width":633.580078125,"height":199.38623046875},"relativeTransform":[[1.0,0.0,80.0],[0.0,1.0,366.0]],"size":{"x":640.0,"y":234.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1],"characters":"Computershare had very little foundational understanding of their users, in large part, because Computershare is a B2B2C organization, meaning that our customers were actually the large companies that issue the stock, not the people who use the products on a day to day basis. Historically there had just been a lot of red tape around the idea of speaking to the end users. \n\nSo I had to take a more indirect approach...\n","lineIndentations":[0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"3:1893":{"type":"FRAME","id":"3:1893","name":"Quote","absoluteBoundingBox":{"x":10130.0,"y":5139.0,"width":375.0,"height":718.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":5139.0,"width":375.0,"height":718.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,5039.0]],"size":{"x":375.0,"y":718.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"individualStrokeWeights":{"top":0.0,"right":0.0,"bottom":1.5,"left":0.0},"effects":[],"boundVariables":{"individualStrokeWeights":{"BORDER_BOTTOM_WEIGHT":{"type":"VARIABLE_ALIAS","id":"VariableID:83bb4e0a279d531c1b8fb210d760aec9ddeae4dc/855:173"}}},"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":40.0,"paddingRight":24.0,"paddingBottom":40.0,"paddingLeft":24.0,"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["75:113","3:1894","16:5022"]},"15:3553":{"type":"TEXT","id":"15:3553","name":"Opportunities","absoluteBoundingBox":{"x":10214.0,"y":3779.0,"width":118.0,"height":18.0},"isolatedAbsoluteRenderBounds":{"x":10214.958984375,"y":3781.2763671875,"width":115.66796875,"height":17.405517578125},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,3.0]],"size":{"x":118.0,"y":18.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Opportunities","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.27,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":18.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:4362":{"type":"FRAME","id":"15:4362","name":"Testimonial wall 1","absoluteBoundingBox":{"x":9266.0,"y":3451.66650390625,"width":800.0,"height":738.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":3451.66650390625,"width":800.0,"height":738.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,3351.66650390625]],"size":{"x":800.0,"y":738.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":96.0,"paddingRight":32.0,"paddingBottom":96.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["15:4363","15:4366"]},"15:4366":{"type":"FRAME","id":"15:4366","name":"Gallery","absoluteBoundingBox":{"x":9298.0,"y":3733.66650390625,"width":736.0,"height":360.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":3733.66650390625,"width":736.0,"height":360.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,282.0]],"size":{"x":736.0,"y":360.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":24.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["16:4943","15:4404"]},"26:10345":{"type":"TEXT","id":"26:10345","name":"The \"Aha!\" Moment: Core Insight","absoluteBoundingBox":{"x":8192.0,"y":11261.3330078125,"width":740.0,"height":140.0},"isolatedAbsoluteRenderBounds":{"x":8265.98046875,"y":11272.787109375,"width":591.5068359375,"height":130.3642578125},"relativeTransform":[[1.0,0.0,206.0],[0.0,1.0,244.0]],"size":{"x":740.0,"y":140.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"constraints":{"vertical":"TOP","horizontal":"CENTER"},"constraintValues":{"left":{"pixelOffset":-370.0,"sizeFraction":0.5},"right":{"pixelOffset":370.0,"sizeFraction":0.5},"top":{"pixelOffset":244.0,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The \"Aha!\" Moment: Core Insight","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":64.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-1.28,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":70.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:4404":{"type":"FRAME","id":"15:4404","name":"Column 3","absoluteBoundingBox":{"x":9678.0,"y":3733.66650390625,"width":356.0,"height":360.0},"isolatedAbsoluteRenderBounds":{"x":9678.0,"y":3733.66650390625,"width":356.0,"height":360.0},"relativeTransform":[[1.0,0.0,380.0],[0.0,1.0,0.0]],"size":{"x":356.0,"y":360.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["16:4696","16:4838","16:5001"]},"16:5001":{"type":"FRAME","id":"16:5001","name":"Text block 8","absoluteBoundingBox":{"x":9678.0,"y":3989.66650390625,"width":356.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":9678.0,"y":3989.66650390625,"width":356.0,"height":104.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,256.0]],"size":{"x":356.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["16:5002","16:5003"]},"111:248":{"type":"RECTANGLE","id":"111:248","name":"Rectangle 3475048","absoluteBoundingBox":{"x":10262.5,"y":7961.0,"width":110.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":10262.5,"y":7961.0,"width":110.0,"height":110.0},"relativeTransform":[[1.0,0.0,108.5],[0.0,1.0,22.0]],"size":{"x":110.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"1b4ec4fdc7879abd4b1cae3f8d25f9bad78ff5bb","originalImageWidth":668,"originalImageHeight":669,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"17:5239":{"type":"RECTANGLE","id":"17:5239","name":"Image","absoluteBoundingBox":{"x":9864.5,"y":5265.16650390625,"width":80.0,"height":80.0},"targetAspectRatio":{"x":48.0,"y":48.0},"isolatedAbsoluteRenderBounds":{"x":9864.5,"y":5265.16650390625,"width":80.0,"height":80.0},"relativeTransform":[[1.0,0.0,114.5],[0.0,1.0,0.0]],"size":{"x":80.0,"y":80.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"0ea17d1da178a9e16457fe8efe71ffcd441210ce","originalImageWidth":598,"originalImageHeight":599,"visible":true,"opacity":1.0,"rotation":0.0},{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.444710105657578,"g":0.736666142940521,"b":0.125383213162422,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[8.0,8.0,8.0,8.0],"cornerRadius":8.0},"39:1551":{"type":"FRAME","id":"39:1551","name":"Text","absoluteBoundingBox":{"x":9343.0,"y":12347.666015625,"width":646.0,"height":162.0},"isolatedAbsoluteRenderBounds":{"x":9343.0,"y":12347.666015625,"width":646.0,"height":162.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,50.0]],"size":{"x":646.0,"y":162.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1565","39:1553"]},"15:3097":{"type":"FRAME","id":"15:3097","name":"Header","absoluteBoundingBox":{"x":9298.0,"y":2455.66650390625,"width":352.0,"height":454.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":2455.66650390625,"width":352.0,"height":454.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,96.0]],"size":{"x":352.0,"y":454.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["15:3098","16:5016"]},"16:4698":{"type":"TEXT","id":"16:4698","name":"WHAT tasks & goals are TPCs seeking to achieve?","absoluteBoundingBox":{"x":9678.0,"y":3789.66650390625,"width":356.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":9678.3291015625,"y":3795.56420898438,"width":306.61328125,"height":36.29541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":356.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHAT tasks & goals are TPCs seeking to achieve?","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4697":{"type":"TEXT","id":"16:4697","name":"WHAT","absoluteBoundingBox":{"x":9678.0,"y":3757.66650390625,"width":60.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9678.390625,"y":3760.12109375,"width":58.5439453125,"height":14.54541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":60.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHAT","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:254":{"type":"FRAME","id":"111:254","name":"Text block 1","absoluteBoundingBox":{"x":10162.0,"y":8521.0,"width":311.0,"height":128.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":8521.0,"width":311.0,"height":128.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,192.0]],"size":{"x":311.0,"y":128.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["111:255","111:256"]},"39:1171":{"type":"TEXT","id":"39:1171","name":"Prioritized on Product Roadmap","absoluteBoundingBox":{"x":8405.0,"y":13027.8330078125,"width":315.0,"height":70.0},"isolatedAbsoluteRenderBounds":{"x":8443.373046875,"y":13035.53515625,"width":239.69921875,"height":58.20703125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":315.0,"y":70.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Prioritized on Product Roadmap","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":34.8000030517578,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4984":{"type":"FRAME","id":"16:4984","name":"Text block 8","absoluteBoundingBox":{"x":9298.0,"y":3989.66650390625,"width":356.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":3989.66650390625,"width":356.0,"height":104.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,256.0]],"size":{"x":356.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["16:4985","16:4986"]},"28:274":{"type":"TEXT","id":"28:274","name":"Created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data. To humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","absoluteBoundingBox":{"x":8162.0,"y":7552.3330078125,"width":640.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":8162.0,"y":7552.3330078125,"width":640.0,"height":104.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,59.0]],"size":{"x":640.0,"y":104.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data. To humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4986":{"type":"TEXT","id":"16:4986","name":"WHAT frustrations & pain points do TPCs experience?","absoluteBoundingBox":{"x":9298.0,"y":4045.66650390625,"width":356.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":9298.3291015625,"y":4051.48461914062,"width":309.1240234375,"height":39.45458984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":356.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHAT frustrations & pain points do TPCs experience?","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4945":{"type":"TEXT","id":"16:4945","name":"WHO","absoluteBoundingBox":{"x":9298.0,"y":3757.66650390625,"width":50.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9298.390625,"y":3759.92211914062,"width":48.2607421875,"height":14.943359375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":50.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHO","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:4365":{"type":"TEXT","id":"15:4365","name":"To achieve these research goals, I formulated several specific questions that guided my investigation and data collection. These were the core questions I sought to answer through my research:","absoluteBoundingBox":{"x":9298.0,"y":3607.66650390625,"width":736.0,"height":78.0},"isolatedAbsoluteRenderBounds":{"x":9309.833984375,"y":3613.9619140625,"width":711.771484375,"height":69.591064453125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,60.0]],"size":{"x":736.0,"y":78.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"To achieve these research goals, I formulated several specific questions that guided my investigation and data collection. These were the core questions I sought to answer through my research:","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3545":{"type":"SVG","id":"15:3545","name":"Icon","absoluteBoundingBox":{"x":9706.0,"y":3217.66650390625,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9706.0,"y":3217.66650390625,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"39:1556":{"type":"TEXT","id":"39:1556","name":"Based on the findings, key recommendations were proposed to improve the TPC experience and guide future efforts.","absoluteBoundingBox":{"x":10170.0,"y":15105.0,"width":295.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":10175.59765625,"y":15111.2958984375,"width":283.736328125,"height":95.5908203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,115.0]],"size":{"x":295.0,"y":104.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Based on the findings, key recommendations were proposed to improve the TPC experience and guide future efforts.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3270":{"type":"FRAME","id":"15:3270","name":"Row 5","absoluteBoundingBox":{"x":9682.0,"y":2989.66650390625,"width":352.0,"height":188.0},"isolatedAbsoluteRenderBounds":{"x":9682.0,"y":2989.66650390625,"width":352.0,"height":188.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,534.0]],"size":{"x":352.0,"y":188.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["15:3271","15:3275"]},"17:5232":{"type":"FRAME","id":"17:5232","name":"Text","absoluteBoundingBox":{"x":8407.5,"y":5618.3330078125,"width":309.0,"height":60.0},"isolatedAbsoluteRenderBounds":{"x":8407.5,"y":5618.3330078125,"width":309.0,"height":60.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,96.0]],"size":{"x":309.0,"y":60.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":2.0,"counterAxisSizingMode":"FIXED","children":["17:5233","17:5234"]},"15:3275":{"type":"TEXT","id":"15:3275","name":"Uncover key frustrations, pain points, and unmet needs across existing service channels (IVR, web, forms).","absoluteBoundingBox":{"x":9706.0,"y":3049.66650390625,"width":304.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":9706.5244140625,"y":3055.9619140625,"width":270.337890625,"height":94.900634765625},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,60.0]],"size":{"x":304.0,"y":104.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Uncover key frustrations, pain points, and unmet needs across existing service channels (IVR, web, forms).","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3099":{"type":"FRAME","id":"15:3099","name":"List","absoluteBoundingBox":{"x":9682.0,"y":2455.66650390625,"width":352.0,"height":900.0},"isolatedAbsoluteRenderBounds":{"x":9682.0,"y":2455.66650390625,"width":352.0,"height":900.0},"relativeTransform":[[1.0,0.0,416.0],[0.0,1.0,96.0]],"size":{"x":352.0,"y":900.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"maxWidth":800.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"primaryAxisAlignItems":"MAX","counterAxisSizingMode":"FIXED","children":["15:3465","15:3504","15:3186","15:3270","15:3543"]},"15:3271":{"type":"FRAME","id":"15:3271","name":"Header","absoluteBoundingBox":{"x":9706.0,"y":3013.66650390625,"width":277.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9706.0,"y":3013.66650390625,"width":277.0,"height":24.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":277.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["15:3272","15:3274"]},"39:1240":{"type":"FRAME","id":"39:1240","name":"Body","absoluteBoundingBox":{"x":9432.0,"y":14809.666015625,"width":468.0,"height":180.0},"isolatedAbsoluteRenderBounds":{"x":9432.0,"y":14809.666015625,"width":468.0,"height":180.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,186.0]],"size":{"x":468.0,"y":180.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minHeight":160.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1241"]},"22:8572":{"type":"FRAME","id":"22:8572","name":"Text","absoluteBoundingBox":{"x":9298.0,"y":7634.4775390625,"width":736.0,"height":72.072883605957},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":7634.4775390625,"width":736.0,"height":72.072883605957},"relativeTransform":[[1.0,0.0,-1.81898940354586e-12],[0.0,1.0,128.477203369141]],"size":{"x":736.0,"y":72.072883605957},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":-1.81898940354586e-12,"sizeFraction":1.0},"top":{"pixelOffset":335.811187744141,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8573"]},"15:3274":{"type":"TEXT","id":"15:3274","name":"Frustrations & Pain Points","absoluteBoundingBox":{"x":9742.0,"y":3015.66650390625,"width":241.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9743.4345703125,"y":3017.41796875,"width":238.2744140625,"height":15.46875},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,2.0]],"size":{"x":241.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Frustrations & Pain Points","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3121":{"type":"TEXT","id":"15:3121","name":"Research Goals","absoluteBoundingBox":{"x":10154.0,"y":2609.0,"width":327.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":10202.1044921875,"y":2616.4091796875,"width":231.697265625,"height":23.931640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":38.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Research Goals","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":38.4000015258789,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2947":{"type":"TEXT","id":"6:2947","name":"The Approach","absoluteBoundingBox":{"x":7986.0,"y":2242.83325195312,"width":1152.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":8402.8359375,"y":2253.92407226562,"width":317.232421875,"height":44.727294921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":1152.0,"y":58.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The Approach","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":48.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.96,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":57.6000022888184,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3272":{"type":"SVG","id":"15:3272","name":"Icon","absoluteBoundingBox":{"x":9706.0,"y":3013.66650390625,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9706.0,"y":3013.66650390625,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"22:9027":{"type":"FRAME","id":"22:9027","name":"Text","absoluteBoundingBox":{"x":10154.0,"y":10614.5966796875,"width":327.0,"height":95.0350189208984},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":10614.5966796875,"width":327.0,"height":95.03515625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,153.929962158203]],"size":{"x":327.0,"y":95.0350189208984},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":347.596954345703,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":10.0,"paddingRight":24.0,"paddingBottom":10.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:9028"]},"15:3186":{"type":"FRAME","id":"15:3186","name":"Row 4","absoluteBoundingBox":{"x":9682.0,"y":2811.66650390625,"width":352.0,"height":162.0},"isolatedAbsoluteRenderBounds":{"x":9682.0,"y":2811.66650390625,"width":352.0,"height":162.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,356.0]],"size":{"x":352.0,"y":162.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["15:3187","15:3191"]},"15:3191":{"type":"TEXT","id":"15:3191","name":"Determine when in their overall journey TPCs typically interacted with Computershare.","absoluteBoundingBox":{"x":9706.0,"y":2871.66650390625,"width":304.0,"height":78.0},"isolatedAbsoluteRenderBounds":{"x":9705.693359375,"y":2878.05151367188,"width":280.7841796875,"height":69.296875},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,60.0]],"size":{"x":304.0,"y":78.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Determine when in their overall journey TPCs typically interacted with Computershare.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1249":{"type":"TEXT","id":"39:1249","name":"Catalyst for Further Research","absoluteBoundingBox":{"x":10178.0,"y":18204.0,"width":279.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":10225.4931640625,"y":18210.7734375,"width":184.9658203125,"height":44.439453125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":279.0,"y":58.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Catalyst for Further Research","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4944":{"type":"FRAME","id":"16:4944","name":"Text block 6","absoluteBoundingBox":{"x":9298.0,"y":3733.66650390625,"width":356.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":3733.66650390625,"width":356.0,"height":104.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":356.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["16:4945","16:4946"]},"15:3190":{"type":"TEXT","id":"15:3190","name":"The User Journey","absoluteBoundingBox":{"x":9742.0,"y":2837.66650390625,"width":167.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9742.7958984375,"y":2840.12109375,"width":165.65234375,"height":18.63623046875},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,2.0]],"size":{"x":167.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The User Journey","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1884":{"type":"RECTANGLE","id":"3:1884","name":"Image","absoluteBoundingBox":{"x":10162.0,"y":737.666687011719,"width":311.0,"height":207.333312988281},"targetAspectRatio":{"x":800.0,"y":533.333312988281},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":737.666687011719,"width":311.0,"height":207.333312988281},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,48.6666870117188]],"size":{"x":311.0,"y":207.333312988281},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"37a969eff1a6f3896cb56a0d3d056bca8483f359","originalImageWidth":2304,"originalImageHeight":1792,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","maxWidth":311.0,"maxHeight":207.33332824707,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0},"3:1824":{"type":"FRAME","id":"3:1824","name":"Header","absoluteBoundingBox":{"x":8162.0,"y":280.5,"width":800.0,"height":229.0},"isolatedAbsoluteRenderBounds":{"x":8162.0,"y":280.5,"width":800.0,"height":286.0},"relativeTransform":[[1.0,0.0,240.0],[0.0,1.0,180.5]],"size":{"x":800.0,"y":229.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["3:1825","3:1826","137:26"]},"15:3504":{"type":"FRAME","id":"15:3504","name":"Row 7","absoluteBoundingBox":{"x":9682.0,"y":2659.66650390625,"width":352.0,"height":136.0},"isolatedAbsoluteRenderBounds":{"x":9682.0,"y":2659.66650390625,"width":352.0,"height":136.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,204.0]],"size":{"x":352.0,"y":136.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["15:3505","15:3509"]},"15:3509":{"type":"TEXT","id":"15:3509","name":"Identify the specific tasks and goals TPCs were trying to achieve.","absoluteBoundingBox":{"x":9706.0,"y":2719.66650390625,"width":304.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":9706.8564453125,"y":2725.9619140625,"width":292.8828125,"height":43.591064453125},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,60.0]],"size":{"x":304.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Identify the specific tasks and goals TPCs were trying to achieve.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3505":{"type":"FRAME","id":"15:3505","name":"Header","absoluteBoundingBox":{"x":9706.0,"y":2683.66650390625,"width":168.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9706.0,"y":2683.66650390625,"width":168.0,"height":24.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":168.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["15:3506","15:3508"]},"15:3508":{"type":"TEXT","id":"15:3508","name":"Tasks & Goals","absoluteBoundingBox":{"x":9742.0,"y":2685.66650390625,"width":132.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9742.7958984375,"y":2687.92211914062,"width":129.47265625,"height":14.964599609375},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,2.0]],"size":{"x":132.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Tasks & Goals","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:9005":{"type":"RECTANGLE","id":"22:9005","name":"Image","absoluteBoundingBox":{"x":9313.0,"y":8430.0,"width":189.0,"height":184.0},"isolatedAbsoluteRenderBounds":{"x":9294.0,"y":8416.0,"width":227.0,"height":222.0},"relativeTransform":[[1.0,0.0,15.0],[0.0,1.0,14.333984375]],"size":{"x":189.0,"y":184.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"9488c7f9acf3eb4a9ec2a3d09b2dd54aa7e662c1","originalImageWidth":585,"originalImageHeight":586,"visible":true,"opacity":1.0,"rotation":0.0}],"constraintValues":{"left":{"pixelOffset":15.0,"sizeFraction":0.0},"top":{"pixelOffset":14.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":8.0,"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0799999982118607},"blendMode":"NORMAL","offset":{"x":0.0,"y":5.0},"radius":19.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0599999986588955},"blendMode":"NORMAL","offset":{"x":0.0,"y":0.0},"radius":4.40000009536743,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[32.0,32.0,32.0,32.0],"cornerRadius":32.0},"15:3506":{"type":"SVG","id":"15:3506","name":"Icon","absoluteBoundingBox":{"x":9706.0,"y":2683.66650390625,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9706.0,"y":2683.66650390625,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"32:618":{"type":"FRAME","id":"32:618","name":"Body","absoluteBoundingBox":{"x":9432.0,"y":13613.666015625,"width":468.0,"height":180.0},"isolatedAbsoluteRenderBounds":{"x":9432.0,"y":13613.666015625,"width":468.0,"height":180.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,186.0]],"size":{"x":468.0,"y":180.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minHeight":160.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["32:619"]},"15:3470":{"type":"TEXT","id":"15:3470","name":"Develop a foundational understanding of who Third-Party Callers are (types, backgrounds, technical proficiency).","absoluteBoundingBox":{"x":9706.0,"y":2515.66650390625,"width":304.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":9706.5048828125,"y":2521.9619140625,"width":288.921875,"height":95.386474609375},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,60.0]],"size":{"x":304.0,"y":104.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Develop a foundational understanding of who Third-Party Callers are (types, backgrounds, technical proficiency).","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3050":{"type":"FRAME","id":"15:3050","name":"Header","absoluteBoundingBox":{"x":7986.0,"y":2624.33325195312,"width":552.0,"height":393.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":2624.33325195312,"width":552.0,"height":393.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,120.0]],"size":{"x":552.0,"y":393.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["15:3051","16:5015"]},"15:3549":{"type":"FRAME","id":"15:3549","name":"Row 8","absoluteBoundingBox":{"x":10154.0,"y":3752.0,"width":327.0,"height":153.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":3752.0,"width":327.0,"height":153.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,699.0]],"size":{"x":327.0,"y":153.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["15:3550","15:3554"]},"15:4424":{"type":"FRAME","id":"15:4424","name":"Gallery","absoluteBoundingBox":{"x":10154.0,"y":4315.0,"width":327.0,"height":744.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":4315.0,"width":327.0,"height":744.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,372.0]],"size":{"x":327.0,"y":744.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["16:4950","15:4462"]},"6:2961":{"type":"TEXT","id":"6:2961","name":"Given Computershare's B2B2C model and historical reluctance to directly contact end-users, I adopted a pragmatic and resourceful qualitative research approach.","absoluteBoundingBox":{"x":9298.0,"y":2211.66650390625,"width":736.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":9301.31640625,"y":2218.16650390625,"width":729.1669921875,"height":43.386474609375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,218.0]],"size":{"x":736.0,"y":52.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","maxWidth":1152.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Given Computershare's B2B2C model and historical reluctance to directly contact end-users, I adopted a pragmatic and resourceful qualitative research approach.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:23":{"type":"FRAME","id":"27:23","name":"Headline","absoluteBoundingBox":{"x":7986.0,"y":6752.3330078125,"width":1152.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":6752.3330078125,"width":1152.0,"height":58.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,120.0]],"size":{"x":1152.0,"y":58.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["27:25"]},"6:2957":{"type":"FRAME","id":"6:2957","name":"Text 1","absoluteBoundingBox":{"x":9266.0,"y":1993.66662597656,"width":800.0,"height":366.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":1993.66662597656,"width":800.0,"height":366.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,1893.66662597656]],"size":{"x":800.0,"y":366.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":96.0,"paddingRight":32.0,"paddingBottom":96.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["6:2958","6:2961"]},"15:3467":{"type":"SVG","id":"15:3467","name":"Icon","absoluteBoundingBox":{"x":9706.0,"y":2479.66650390625,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9706.0,"y":2479.66650390625,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"6:2681":{"type":"FRAME","id":"6:2681","name":"Feature list","absoluteBoundingBox":{"x":9343.0,"y":1513.16662597656,"width":646.0,"height":369.0},"isolatedAbsoluteRenderBounds":{"x":9343.0,"y":1513.16662597656,"width":646.0,"height":369.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,136.5]],"size":{"x":646.0,"y":369.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisSizingMode":"FIXED","children":["6:2682","6:2686","6:2690","6:2895"]},"39:1218":{"type":"TEXT","id":"39:1218","name":"Provided essential user context for planned IVR changes and the redesign of the Transfer Wizard tool.","absoluteBoundingBox":{"x":10178.0,"y":17868.5,"width":279.0,"height":66.0},"isolatedAbsoluteRenderBounds":{"x":10180.33984375,"y":17873.318359375,"width":274.3291015625,"height":59.63671875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,37.0]],"size":{"x":279.0,"y":66.0},"fills":[{"opacity":0.5,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Provided essential user context for planned IVR changes and the redesign of the Transfer Wizard tool.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"20:8455":{"type":"FRAME","id":"20:8455","name":"Feature cards 2","absoluteBoundingBox":{"x":10130.0,"y":9116.0,"width":375.0,"height":1814.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":9116.0,"width":375.0,"height":1814.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,9016.0]],"size":{"x":375.0,"y":1814.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":80.0,"paddingRight":24.0,"paddingBottom":80.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisSizingMode":"FIXED","children":["20:8456","22:8650","22:9017"]},"6:2898":{"type":"TEXT","id":"6:2898","name":"Operational Efficiency: Understanding TPC needs could lead to more efficient processes across service channels","absoluteBoundingBox":{"x":9420.0,"y":1817.16662597656,"width":524.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":9420.5048828125,"y":1822.32788085938,"width":518.947265625,"height":42.5205078125},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":524.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,0,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Operational Efficiency: Understanding TPC needs could lead to more efficient processes across service channels","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"6:2896":{"type":"SVG","id":"6:2896","name":"Checkmark","absoluteBoundingBox":{"x":9388.0,"y":1817.16662597656,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9388.0,"y":1817.16662597656,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"6:2686":{"type":"FRAME","id":"6:2686","name":"Feature","absoluteBoundingBox":{"x":9343.0,"y":1601.16662597656,"width":646.0,"height":105.0},"isolatedAbsoluteRenderBounds":{"x":9343.0,"y":1601.16662597656,"width":646.0,"height":105.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,88.0]],"size":{"x":646.0,"y":105.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["6:2687","6:2689"]},"6:2687":{"type":"SVG","id":"6:2687","name":"Checkmark","absoluteBoundingBox":{"x":9388.0,"y":1616.16662597656,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9388.0,"y":1616.16662597656,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"85bd56518c02e17213be1d2367e0fb8159617e7a"},"17:5094":{"type":"FRAME","id":"17:5094","name":"Text","absoluteBoundingBox":{"x":8019.5,"y":5618.3330078125,"width":309.0,"height":60.0},"isolatedAbsoluteRenderBounds":{"x":8019.5,"y":5618.3330078125,"width":309.0,"height":60.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,96.0]],"size":{"x":309.0,"y":60.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":2.0,"counterAxisSizingMode":"FIXED","children":["17:5095","17:5096"]},"6:2899":{"type":"FRAME","id":"6:2899","name":"Feature","absoluteBoundingBox":{"x":10170.0,"y":2026.0,"width":295.0,"height":155.0},"isolatedAbsoluteRenderBounds":{"x":10170.0,"y":2026.0,"width":295.0,"height":155.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,514.0]],"size":{"x":295.0,"y":155.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":20.0,"paddingBottom":15.0,"paddingLeft":20.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["6:2900","6:2902"]},"16:5015":{"type":"TEXT","id":"16:5015","name":"After aligning with the Quality CX Lead, and more deeply understanding his reasoning behind the request, as well as understanding how he identified the problem with the data he had available, I aligned the business problem of high call volume and the objective of providing tailored experiences, with my key research goals which focused on building a deep understanding of the Third Party Caller segment. These goals included:

","absoluteBoundingBox":{"x":7986.0,"y":2698.33325195312,"width":552.0,"height":319.0},"isolatedAbsoluteRenderBounds":{"x":7986.4970703125,"y":2705.10595703125,"width":547.376953125,"height":222.54541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,74.0]],"size":{"x":552.0,"y":319.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"After aligning with the Quality CX Lead, and more deeply understanding his reasoning behind the request, as well as understanding how he identified the problem with the data he had available, I aligned the business problem of high call volume and the objective of providing tailored experiences, with my key research goals which focused on building a deep understanding of the Third Party Caller segment. These goals included:

\n","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2682":{"type":"FRAME","id":"6:2682","name":"Feature","absoluteBoundingBox":{"x":9343.0,"y":1513.16662597656,"width":646.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":9343.0,"y":1513.16662597656,"width":646.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":646.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["6:2683","6:2685"]},"6:2679":{"type":"TEXT","id":"6:2679","name":"Why it mattered","absoluteBoundingBox":{"x":9509.0,"y":1437.16662597656,"width":314.0,"height":44.0},"isolatedAbsoluteRenderBounds":{"x":9515.7705078125,"y":1443.41381835938,"width":298.6513671875,"height":38.9345703125},"relativeTransform":[[1.0,0.0,166.0],[0.0,1.0,20.0]],"size":{"x":314.0,"y":44.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Why it mattered","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":40.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.8,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":44.0,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1858":{"type":"FRAME","id":"3:1858","name":"Wrapper","absoluteBoundingBox":{"x":9346.0,"y":1068.66662597656,"width":640.0,"height":196.0},"isolatedAbsoluteRenderBounds":{"x":9346.0,"y":1068.66662597656,"width":640.0,"height":196.0},"relativeTransform":[[1.0,0.0,80.0],[0.0,1.0,64.0]],"size":{"x":640.0,"y":196.0},"fills":[],"strokeAlign":"INSIDE","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisSizingMode":"FIXED","children":["3:1859"]},"39:1655":{"type":"FRAME","id":"39:1655","name":"Text block 7","absoluteBoundingBox":{"x":10162.0,"y":19488.0,"width":311.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":19488.0,"width":311.0,"height":104.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,128.0]],"size":{"x":311.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["39:1656","39:1657"]},"3:1859":{"type":"FRAME","id":"3:1859","name":"Paragraph","absoluteBoundingBox":{"x":9346.0,"y":1068.66662597656,"width":640.0,"height":196.0},"isolatedAbsoluteRenderBounds":{"x":9346.0,"y":1068.66662597656,"width":640.0,"height":196.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":640.0,"y":196.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["3:1860","3:1861"]},"6:2895":{"type":"FRAME","id":"6:2895","name":"Feature","absoluteBoundingBox":{"x":9343.0,"y":1802.16662597656,"width":646.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":9343.0,"y":1802.16662597656,"width":646.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,289.0]],"size":{"x":646.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["6:2896","6:2898"]},"3:1861":{"type":"TEXT","id":"3:1861","name":"Computershare faced significant call center strain due to a high volume of Third-Party Callers (TPCs) who couldn't authenticate via the automated phone system (IVR), leading to increased costs and potential user dissatisfaction.","absoluteBoundingBox":{"x":9346.0,"y":1160.66662597656,"width":640.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":9352.701171875,"y":1166.96203613281,"width":627.4970703125,"height":91.921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,92.0]],"size":{"x":640.0,"y":104.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Computershare faced significant call center strain due to a high volume of Third-Party Callers (TPCs) who couldn't authenticate via the automated phone system (IVR), leading to increased costs and potential user dissatisfaction.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1271":{"type":"FRAME","id":"39:1271","name":"Body","absoluteBoundingBox":{"x":9432.0,"y":15207.666015625,"width":468.0,"height":180.0},"isolatedAbsoluteRenderBounds":{"x":9432.0,"y":15207.666015625,"width":468.0,"height":180.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,186.0]],"size":{"x":468.0,"y":180.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minHeight":160.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1272"]},"44:32":{"type":"TEXT","id":"44:32","name":"Complete Forms","absoluteBoundingBox":{"x":8484.0,"y":9897.3330078125,"width":156.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":8485.2763671875,"y":9902.5888671875,"width":153.7578125,"height":18.8349609375},"relativeTransform":[[1.0,0.0,41.0],[0.0,1.0,89.0]],"size":{"x":156.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","maxHeight":100.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Complete Forms","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"81:192":{"type":"RECTANGLE","id":"81:192","name":"Rectangle 3475048","absoluteBoundingBox":{"x":10262.5,"y":13847.5,"width":110.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":10262.5,"y":13847.5,"width":110.0,"height":110.0},"relativeTransform":[[1.0,0.0,108.5],[0.0,1.0,22.5]],"size":{"x":110.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"0ea17d1da178a9e16457fe8efe71ffcd441210ce","originalImageWidth":598,"originalImageHeight":599,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"3:1856":{"type":"RECTANGLE","id":"3:1856","name":"Image","absoluteBoundingBox":{"x":9346.0,"y":538.0,"width":640.0,"height":426.666656494141},"targetAspectRatio":{"x":800.0,"y":533.333312988281},"isolatedAbsoluteRenderBounds":{"x":9346.0,"y":538.0,"width":640.0,"height":426.666625976562},"relativeTransform":[[1.0,0.0,80.0],[0.0,1.0,0.0]],"size":{"x":640.0,"y":426.666656494141},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"37a969eff1a6f3896cb56a0d3d056bca8483f359","originalImageWidth":2304,"originalImageHeight":1792,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0},"27:22":{"type":"FRAME","id":"27:22","name":"Text 2","absoluteBoundingBox":{"x":7922.0,"y":6632.3330078125,"width":1280.0,"height":294.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":6632.3330078125,"width":1280.0,"height":294.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,6532.3330078125]],"size":{"x":1280.0,"y":294.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":120.0,"paddingRight":64.0,"paddingBottom":120.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["27:23","27:26"]},"3:1852":{"type":"FRAME","id":"3:1852","name":"Header","absoluteBoundingBox":{"x":9220.5,"y":261.0,"width":891.0,"height":229.0},"isolatedAbsoluteRenderBounds":{"x":9220.5,"y":261.0,"width":891.0,"height":248.0},"relativeTransform":[[1.0,0.0,-45.5],[0.0,1.0,161.0]],"size":{"x":891.0,"y":229.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["3:1853","3:1854","137:29"]},"137:29":{"type":"FRAME","id":"137:29","name":"Frame 14","absoluteBoundingBox":{"x":9482.0,"y":471.0,"width":368.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":9482.0,"y":471.0,"width":368.0,"height":38.0},"relativeTransform":[[1.0,0.0,261.5],[0.0,1.0,210.0]],"size":{"x":368.0,"y":38.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"HORIZONTAL","itemSpacing":47.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["137:31","138:49","138:54"]},"22:8640":{"type":"FRAME","id":"22:8640","name":"Text","absoluteBoundingBox":{"x":9298.0,"y":8057.00048828125,"width":736.0,"height":57.4493980407715},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":8057.00048828125,"width":736.0,"height":57.4493980407715},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":736.0,"y":57.4493980407715},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":207.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8641"]},"138:54":{"type":"TEXT","id":"138:54","name":"Team Structure Sole Researcher","absoluteBoundingBox":{"x":9742.0,"y":471.0,"width":108.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":9742.5283203125,"y":475.153411865234,"width":106.9501953125,"height":29.015625},"relativeTransform":[[1.0,0.0,260.0],[0.0,1.0,0.0]],"size":{"x":108.0,"y":38.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3],"characters":"Team Structure\nSole Researcher","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"3":{"fontSize":14.0,"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"138:49":{"type":"TEXT","id":"138:49","name":"Timeframe 1 month","absoluteBoundingBox":{"x":9633.0,"y":471.0,"width":62.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":9633.5283203125,"y":474.863647460938,"width":60.3447265625,"height":29.2904663085938},"relativeTransform":[[1.0,0.0,151.0],[0.0,1.0,0.0]],"size":{"x":62.0,"y":38.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,3,3,3,3,3,3,3],"characters":"Timeframe\n1 month","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"3":{"fontSize":14.0,"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"15:4363":{"type":"FRAME","id":"15:4363","name":"Header","absoluteBoundingBox":{"x":9298.0,"y":3547.66650390625,"width":736.0,"height":138.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":3547.66650390625,"width":736.0,"height":138.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,96.0]],"size":{"x":736.0,"y":138.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["15:4364","15:4365"]},"137:31":{"type":"TEXT","id":"137:31","name":"Company Computershare","absoluteBoundingBox":{"x":9482.0,"y":471.0,"width":104.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":9482.677734375,"y":475.153411865234,"width":101.833984375,"height":31.7102355957031},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":104.0,"y":38.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,3,3,3,3,3,3,3,3,3,3,3,3,3],"characters":"Company\nComputershare","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"3":{"fontSize":14.0,"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"3:1853":{"type":"TEXT","id":"3:1853","name":"Humanizing Third-Party Callers at Computershare","absoluteBoundingBox":{"x":9330.0,"y":261.0,"width":672.0,"height":124.0},"isolatedAbsoluteRenderBounds":{"x":9333.638671875,"y":268.946014404297,"width":665.3984375,"height":116.508544921875},"relativeTransform":[[1.0,0.0,109.5],[0.0,1.0,0.0]],"size":{"x":672.0,"y":124.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Humanizing Third-Party Callers at Computershare","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":56.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-1.4,"letterSpacingValue":-2.5,"letterSpacingUnit":"PERCENT","lineHeightPx":61.6000022888184,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"81:186":{"type":"TEXT","id":"81:186","name":"\"Bouncing\" callers back to IVR Information loss upon transfer Strong need for \"hand-holding\"","absoluteBoundingBox":{"x":9810.0,"y":11093.666015625,"width":224.0,"height":144.0},"isolatedAbsoluteRenderBounds":{"x":9819.50390625,"y":11099.5634765625,"width":211.7890625,"height":135.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":224.0,"y":144.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.519889295101166,"g":0.519889295101166,"b":0.519889295101166,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"Bouncing\" callers back to IVR\nInformation loss upon transfer\nStrong need for \"hand-holding\"","lineIndentations":[1,1,1],"lineTypes":["UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8606":{"type":"TEXT","id":"22:8606","name":"\"I'm too old for the automated system.” “It's so nice to finally speak to a person.\"","absoluteBoundingBox":{"x":9534.0,"y":7414.00048828125,"width":453.0,"height":46.0},"isolatedAbsoluteRenderBounds":{"x":9535.2724609375,"y":7418.81884765625,"width":307.9208984375,"height":38.45458984375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,8.0]],"size":{"x":453.0,"y":46.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"I'm too old for the automated system.”\n“It's so nice to finally speak to a person.\"","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:10488":{"type":"FRAME","id":"26:10488","name":"Content","absoluteBoundingBox":{"x":8082.0,"y":6384.3330078125,"width":960.0,"height":128.0},"isolatedAbsoluteRenderBounds":{"x":8082.0,"y":6384.3330078125,"width":960.0,"height":128.0},"relativeTransform":[[1.0,0.0,160.0],[0.0,1.0,120.0]],"size":{"x":960.0,"y":128.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","children":["26:10490","26:10489"]},"16:5016":{"type":"TEXT","id":"16:5016","name":"After aligning with the Quality CX Lead, and more deeply understanding his reasoning behind the request, as well as understanding how he identified the problem with the data he had available, I aligned the business problem of high call volume and the objective of providing tailored experiences, with my key research goals which focused on building a deep understanding of the Third Party Caller segment. These goals included:

","absoluteBoundingBox":{"x":9298.0,"y":2519.66650390625,"width":352.0,"height":390.0},"isolatedAbsoluteRenderBounds":{"x":9298.447265625,"y":2525.9619140625,"width":346.087890625,"height":299.90283203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":352.0,"y":390.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"After aligning with the Quality CX Lead, and more deeply understanding his reasoning behind the request, as well as understanding how he identified the problem with the data he had available, I aligned the business problem of high call volume and the objective of providing tailored experiences, with my key research goals which focused on building a deep understanding of the Third Party Caller segment. These goals included:

\n","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5293":{"type":"FRAME","id":"17:5293","name":"Text","absoluteBoundingBox":{"x":10138.0,"y":5361.16650390625,"width":309.0,"height":62.0},"isolatedAbsoluteRenderBounds":{"x":10138.0,"y":5361.16650390625,"width":309.0,"height":62.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,96.0]],"size":{"x":309.0,"y":62.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":4.0,"counterAxisSizingMode":"FIXED","children":["17:5294","17:5295"]},"17:5096":{"type":"TEXT","id":"17:5096","name":"Observation/Field Work","absoluteBoundingBox":{"x":8019.5,"y":5656.3330078125,"width":309.0,"height":22.0},"isolatedAbsoluteRenderBounds":{"x":8085.7041015625,"y":5661.1513671875,"width":177.3271484375,"height":13.931640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,38.0]],"size":{"x":309.0,"y":22.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Observation/Field Work","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1851":{"type":"TEXT","id":"3:1851","name":"Foundational Research","absoluteBoundingBox":{"x":9568.5,"y":203.0,"width":195.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":9570.322265625,"y":209.384948730469,"width":191.52734375,"height":13.8323822021484},"relativeTransform":[[1.0,0.0,302.5],[0.0,1.0,103.0]],"size":{"x":195.0,"y":26.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Foundational Research","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4951":{"type":"FRAME","id":"16:4951","name":"Text block 6","absoluteBoundingBox":{"x":10162.0,"y":4315.0,"width":311.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":4315.0,"width":311.0,"height":104.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,0.0]],"size":{"x":311.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["16:4952","16:4953"]},"197:3552":{"type":"TEXT","id":"197:3552","name":"Projects","absoluteBoundingBox":{"x":8484.5,"y":167.5,"width":62.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":8485.78515625,"y":172.397720336914,"width":59.982421875,"height":15.375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":62.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":197,"localID":3586},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":3,"localID":84},"transitionType":"INSTANT_TRANSITION","transitionDuration":0.300000011920929,"easingType":"OUT_CUBIC","easingFunction":[0.0,0.0,0.579999983310699,1.0],"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/"}],"isDeleted":false,"stateManagementVersion":1}],"characterStyleOverrides":[],"characters":"Projects","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"197:3568":{"type":"TEXT","id":"197:3568","name":"Resume","absoluteBoundingBox":{"x":9682.5,"y":148.0,"width":61.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":9683.869140625,"y":153.363632202148,"width":58.796875,"height":11.8125},"relativeTransform":[[1.0,0.0,94.0],[0.0,1.0,0.0]],"size":{"x":61.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Resume","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","hyperlink":{"type":"URL","url":"https://drive.google.com/file/d/1tPNAzxybV-1su9GbhQYbN6e3kb_ivMnk/view?usp=sharing","openInNewTab":false},"paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"44:83":{"type":"TEXT","id":"44:83","name":"\"Status? Rejected?\"","absoluteBoundingBox":{"x":9575.5,"y":10399.666015625,"width":181.0,"height":37.0},"isolatedAbsoluteRenderBounds":{"x":9585.7080078125,"y":10404.05078125,"width":160.56640625,"height":17.296875},"relativeTransform":[[1.0,0.0,31.5],[0.0,1.0,93.0]],"size":{"x":181.0,"y":37.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"Status? Rejected?\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.3999996185303,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1279":{"type":"TEXT","id":"39:1279","name":"Advocacy for UXR","absoluteBoundingBox":{"x":10178.0,"y":18594.0,"width":279.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":10231.9052734375,"y":18600.7734375,"width":171.2744140625,"height":19.318359375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":279.0,"y":29.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Advocacy for UXR","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1821":{"type":"FRAME","id":"3:1821","name":"Desktop","absoluteBoundingBox":{"x":7922.0,"y":100.0,"width":1280.0,"height":14445.3330078125},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":100.0,"width":1280.0,"height":14445.3330078125},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,100.0]],"size":{"x":1280.0,"y":14445.3330078125},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"overflowDirection":"VERTICAL_SCROLLING","layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","isBreakpointFrame":true,"children":["3:1822","3:1827","3:1829","6:2534","6:2944","15:3049","15:4245","3:1837","15:3938","26:10487","27:22","111:209","3:1844","20:8403","28:210","28:277","28:281","26:10343","39:1347","33:1142","32:554","39:1586","254:6227"]},"254:6229":{"type":"FRAME","id":"254:6229","name":"Social links","absoluteBoundingBox":{"x":9066.0,"y":14452.3330078125,"width":72.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9066.0,"y":14452.3330078125,"width":72.0,"height":24.0},"relativeTransform":[[1.0,0.0,1080.0],[0.0,1.0,2.5]],"size":{"x":72.0,"y":24.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":2.5,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","children":["254:6232","254:6236"]},"6:2944":{"type":"FRAME","id":"6:2944","name":"Text 1","absoluteBoundingBox":{"x":7922.0,"y":2168.33325195312,"width":1280.0,"height":336.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":2168.33325195312,"width":1280.0,"height":336.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,2068.33325195312]],"size":{"x":1280.0,"y":336.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":120.0,"paddingRight":64.0,"paddingBottom":120.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["6:2945","6:2948"]},"39:1586":{"type":"FRAME","id":"39:1586","name":"Testimonial wall 2","absoluteBoundingBox":{"x":7922.0,"y":13720.3330078125,"width":1280.0,"height":663.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":13720.3330078125,"width":1280.0,"height":663.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,13620.3330078125]],"size":{"x":1280.0,"y":663.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":120.0,"paddingRight":64.0,"paddingBottom":120.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1587","39:1590"]},"16:4941":{"type":"TEXT","id":"16:4941","name":"WHEN","absoluteBoundingBox":{"x":7986.0,"y":3916.33325195312,"width":73.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":7986.46875,"y":3919.87866210938,"width":70.75830078125,"height":17.45458984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":73.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHEN","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1618":{"type":"TEXT","id":"39:1618","name":"Passive Call Listening","absoluteBoundingBox":{"x":9298.0,"y":15742.666015625,"width":202.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9299.4345703125,"y":15744.4169921875,"width":198.83203125,"height":19.5673828125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":202.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Passive Call Listening","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1601":{"type":"FRAME","id":"39:1601","name":"Column 3","absoluteBoundingBox":{"x":7986.0,"y":14149.8330078125,"width":1152.0,"height":112.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":14149.8330078125,"width":1152.0,"height":112.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,144.0]],"size":{"x":1152.0,"y":112.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["39:1602","39:1605"]},"39:1644":{"type":"TEXT","id":"39:1644","name":"Could observe *what* but not directly ask *why*, limiting depth on motivations.","absoluteBoundingBox":{"x":10162.0,"y":19160.0,"width":311.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":10162.7333984375,"y":19165.8984375,"width":306.8076171875,"height":39.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Could observe *what* but not directly ask *why*, limiting depth on motivations.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3498":{"type":"FRAME","id":"15:3498","name":"Row 7","absoluteBoundingBox":{"x":8586.0,"y":2780.33325195312,"width":552.0,"height":140.0},"isolatedAbsoluteRenderBounds":{"x":8586.0,"y":2780.33325195312,"width":552.0,"height":140.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,156.0]],"size":{"x":552.0,"y":140.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["15:3499","15:3503"]},"39:1605":{"type":"FRAME","id":"39:1605","name":"Text block 7","absoluteBoundingBox":{"x":8578.0,"y":14149.8330078125,"width":560.0,"height":112.0},"isolatedAbsoluteRenderBounds":{"x":8578.0,"y":14149.8330078125,"width":560.0,"height":112.0},"relativeTransform":[[1.0,0.0,592.0],[0.0,1.0,0.0]],"size":{"x":560.0,"y":112.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["39:1606","39:1607"]},"254:6275":{"type":"FRAME","id":"254:6275","name":"Social link 2","absoluteBoundingBox":{"x":10154.0,"y":19750.0,"width":24.0,"height":24.0},"targetAspectRatio":{"x":512.0,"y":512.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":19750.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.75,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"children":["254:6276"]},"16:4701":{"type":"TEXT","id":"16:4701","name":"WHAT tasks & goals are TPCs seeking to achieve?","absoluteBoundingBox":{"x":10162.0,"y":4755.0,"width":311.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":10162.3291015625,"y":4760.89794921875,"width":306.61328125,"height":36.29541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHAT tasks & goals are TPCs seeking to achieve?","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"254:6232":{"type":"FRAME","id":"254:6232","name":"Social link 2","absoluteBoundingBox":{"x":9066.0,"y":14452.3330078125,"width":24.0,"height":24.0},"targetAspectRatio":{"x":512.0,"y":512.0},"isolatedAbsoluteRenderBounds":{"x":9066.0,"y":14452.3330078125,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.75,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"children":["254:6233"]},"17:5287":{"type":"TEXT","id":"17:5287","name":"Synthesis","absoluteBoundingBox":{"x":8795.5,"y":5656.3330078125,"width":309.0,"height":22.0},"isolatedAbsoluteRenderBounds":{"x":8913.5283203125,"y":5661.23095703125,"width":73.03515625,"height":15.375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,38.0]],"size":{"x":309.0,"y":22.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Synthesis","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4947":{"type":"FRAME","id":"16:4947","name":"Text block 7","absoluteBoundingBox":{"x":9298.0,"y":3861.66650390625,"width":356.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":3861.66650390625,"width":356.0,"height":104.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,128.0]],"size":{"x":356.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["16:4948","16:4949"]},"39:1639":{"type":"TEXT","id":"39:1639","name":"No study is perfect. Acknowledging the boundaries of this study was essential in informing future research directions.","absoluteBoundingBox":{"x":10154.0,"y":18952.0,"width":327.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":10160.0751953125,"y":18958.294921875,"width":314.517578125,"height":91.90234375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,50.0]],"size":{"x":327.0,"y":104.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"No study is perfect. Acknowledging the boundaries of this study was essential in informing future research directions.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"44:38":{"type":"FRAME","id":"44:38","name":"Frame 8","absoluteBoundingBox":{"x":10197.0,"y":11960.0,"width":241.0,"height":229.0},"isolatedAbsoluteRenderBounds":{"x":10197.0,"y":11960.0,"width":241.0,"height":229.0},"relativeTransform":[[1.0,0.0,67.0],[0.0,1.0,514.0]],"size":{"x":241.0,"y":229.0},"fills":[{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.268015891313553,"g":0.125383213162422,"b":0.736666142940521,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[30.0,30.0,30.0,30.0],"cornerRadius":30.0,"paddingRight":62.0,"paddingLeft":62.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["44:39","44:40","44:41"]},"6:2960":{"type":"TEXT","id":"6:2960","name":"The Approach","absoluteBoundingBox":{"x":9298.0,"y":2089.66650390625,"width":736.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":9533.36328125,"y":2099.57568359375,"width":264.3603515625,"height":37.272705078125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":736.0,"y":48.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The Approach","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":40.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.8,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.0,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:10489":{"type":"TEXT","id":"26:10489","name":"Understanding the Third-Party Caller","absoluteBoundingBox":{"x":8082.0,"y":6478.3330078125,"width":960.0,"height":34.0},"isolatedAbsoluteRenderBounds":{"x":8353.017578125,"y":6486.1796875,"width":419.390625,"height":23.3349609375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,94.0]],"size":{"x":960.0,"y":34.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Understanding the Third-Party Caller","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.12,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":33.5999984741211,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1591":{"type":"FRAME","id":"39:1591","name":"Column 6","absoluteBoundingBox":{"x":7986.0,"y":14005.8330078125,"width":1152.0,"height":112.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":14005.8330078125,"width":1152.0,"height":112.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":1152.0,"y":112.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["39:1592","39:1595"]},"44:56":{"type":"TEXT","id":"44:56","name":"“When will I hear back?”","absoluteBoundingBox":{"x":8725.5,"y":9923.3330078125,"width":181.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":8748.5478515625,"y":9927.7177734375,"width":135.802734375,"height":36.8330078125},"relativeTransform":[[1.0,0.0,28.5],[0.0,1.0,115.0]],"size":{"x":181.0,"y":38.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"“When will I hear back?”","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.3999996185303,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1592":{"type":"FRAME","id":"39:1592","name":"Text block 6","absoluteBoundingBox":{"x":7986.0,"y":14005.8330078125,"width":560.0,"height":112.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":14005.8330078125,"width":560.0,"height":112.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":560.0,"y":112.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["39:1593","39:1594"]},"111:234":{"type":"TEXT","id":"111:234","name":"Primarily Family:","absoluteBoundingBox":{"x":9589.5,"y":6625.66650390625,"width":153.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9590.9345703125,"y":6627.41796875,"width":149.93359375,"height":19.33935546875},"relativeTransform":[[1.0,0.0,35.5],[0.0,1.0,24.0]],"size":{"x":153.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Primarily Family:","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"197:3567":{"type":"TEXT","id":"197:3567","name":"Projects","absoluteBoundingBox":{"x":9588.5,"y":148.0,"width":62.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":9589.78515625,"y":152.897720336914,"width":59.982421875,"height":15.375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":62.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":197,"localID":3585},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":3,"localID":84},"transitionType":"INSTANT_TRANSITION","transitionDuration":0.300000011920929,"easingType":"OUT_CUBIC","easingFunction":[0.0,0.0,0.579999983310699,1.0],"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/"}],"isDeleted":false,"stateManagementVersion":1}],"characterStyleOverrides":[],"characters":"Projects","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:10306":{"type":"TEXT","id":"26:10306","name":"\"This process is bullsh*t. I wanna make sure I got this right so I don't get rejected again.\"","absoluteBoundingBox":{"x":9534.0,"y":7973.00048828125,"width":254.0,"height":69.0},"isolatedAbsoluteRenderBounds":{"x":9534.0,"y":7973.00048828125,"width":254.0,"height":69.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,16.0]],"size":{"x":254.0,"y":69.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"This process is bullsh*t. I wanna make sure I got this right so I don't get rejected again.\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8603":{"type":"FRAME","id":"22:8603","name":"Text","absoluteBoundingBox":{"x":8002.0,"y":8028.0,"width":318.0,"height":150.0},"isolatedAbsoluteRenderBounds":{"x":8002.0,"y":8028.0,"width":318.0,"height":150.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,255.1669921875]],"size":{"x":318.0,"y":150.0},"fills":[],"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"top":{"pixelOffset":255.1669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":16.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8604"]},"15:3181":{"type":"FRAME","id":"15:3181","name":"Header","absoluteBoundingBox":{"x":8610.0,"y":2960.33325195312,"width":237.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8610.0,"y":2960.33325195312,"width":237.0,"height":25.9091796875},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":237.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["15:3182","15:3184"]},"39:1594":{"type":"TEXT","id":"39:1594","name":"Could observe *what* but not directly ask *why*, limiting depth on motivations.","absoluteBoundingBox":{"x":7986.0,"y":14069.8330078125,"width":560.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":7986.9033203125,"y":14075.73046875,"width":501.7294921875,"height":36.2958984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":560.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Could observe *what* but not directly ask *why*, limiting depth on motivations.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1593":{"type":"TEXT","id":"39:1593","name":"Passive Call Listening","absoluteBoundingBox":{"x":7986.0,"y":14029.8330078125,"width":242.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":7987.7216796875,"y":14032.53515625,"width":238.5986328125,"height":23.4794921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":242.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Passive Call Listening","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"32:554":{"type":"FRAME","id":"32:554","name":"Feature cards 3","absoluteBoundingBox":{"x":7922.0,"y":12829.3330078125,"width":1280.0,"height":891.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":12829.3330078125,"width":1280.0,"height":891.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,12729.3330078125]],"size":{"x":1280.0,"y":891.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":37.0,"paddingRight":64.0,"paddingBottom":78.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","layoutWrap":"WRAP","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","counterAxisSpacing":32.0,"children":["32:569","39:1167","39:1199","39:1231","39:1263"]},"15:3193":{"type":"FRAME","id":"15:3193","name":"Header","absoluteBoundingBox":{"x":10178.0,"y":3415.0,"width":187.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10178.0,"y":3415.0,"width":187.0,"height":24.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":187.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["15:3194","15:3196"]},"39:1170":{"type":"FRAME","id":"39:1170","name":"Body","absoluteBoundingBox":{"x":8405.0,"y":13027.8330078125,"width":315.0,"height":193.0},"isolatedAbsoluteRenderBounds":{"x":8405.0,"y":13027.8330078125,"width":315.0,"height":193.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,3.5]],"size":{"x":315.0,"y":193.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":15.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1171","39:1172"]},"32:574":{"type":"TEXT","id":"32:574","name":"Shed light on an underserved user segment, humanizing their struggles for stakeholders, including C-suite, via personas and storytelling.","absoluteBoundingBox":{"x":8010.0,"y":13105.8330078125,"width":315.0,"height":100.0},"isolatedAbsoluteRenderBounds":{"x":8012.77685546875,"y":13111.2177734375,"width":309.56982421875,"height":92.501953125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,78.0]],"size":{"x":315.0,"y":100.0},"fills":[{"opacity":0.5,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Shed light on an underserved user segment, humanizing their struggles for stakeholders, including C-suite, via personas and storytelling.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1860":{"type":"TEXT","id":"3:1860","name":"The Big Problem: High Call Volume From An Unknown Group","absoluteBoundingBox":{"x":9346.0,"y":1068.66662597656,"width":640.0,"height":76.0},"isolatedAbsoluteRenderBounds":{"x":9360.4375,"y":1075.26892089844,"width":610.498046875,"height":68.943115234375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":640.0,"y":76.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The Big Problem: High Call Volume From An Unknown Group","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.16,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":38.4000015258789,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1200":{"type":"RECTANGLE","id":"39:1200","name":"Image","absoluteBoundingBox":{"x":8776.0,"y":12872.3330078125,"width":362.0,"height":152.0},"isolatedAbsoluteRenderBounds":{"x":8776.0,"y":12872.3330078125,"width":362.0,"height":152.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,6.0]],"size":{"x":362.0,"y":152.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"042fa130996a33258068724c30b106581a4f4a87","originalImageWidth":694,"originalImageHeight":695,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"111:225":{"type":"FRAME","id":"111:225","name":"Text row 3","absoluteBoundingBox":{"x":9266.0,"y":6432.66650390625,"width":800.0,"height":552.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":6432.66650390625,"width":800.0,"height":552.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,6332.66650390625]],"size":{"x":800.0,"y":552.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1440.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":47.0,"paddingRight":32.0,"paddingBottom":98.0,"paddingLeft":32.0,"clipsContent":true,"layoutMode":"HORIZONTAL","layoutWrap":"WRAP","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","counterAxisSpacing":48.0,"children":["111:226","111:231","111:236"]},"39:1263":{"type":"FRAME","id":"39:1263","name":"Card 7","absoluteBoundingBox":{"x":8578.0,"y":13262.3330078125,"width":363.0,"height":364.0},"isolatedAbsoluteRenderBounds":{"x":8566.0,"y":13256.3330078125,"width":387.0,"height":388.0},"relativeTransform":[[1.0,0.0,656.0],[0.0,1.0,433.0]],"size":{"x":363.0,"y":364.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0299999993294477},"blendMode":"NORMAL","offset":{"x":0.0,"y":6.0},"radius":12.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1264","39:1265"]},"20:8406":{"type":"TEXT","id":"20:8406","name":"Martha (Surviving Spouse)","absoluteBoundingBox":{"x":8362.0,"y":7809.5,"width":728.0,"height":36.0},"isolatedAbsoluteRenderBounds":{"x":8364.15234375,"y":7814.05029296875,"width":369.9189453125,"height":30.9267578125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,36.5]],"size":{"x":728.0,"y":36.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Martha (Surviving Spouse)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":30.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.6,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":36.0,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1234":{"type":"FRAME","id":"39:1234","name":"Body","absoluteBoundingBox":{"x":8207.0,"y":13436.3330078125,"width":315.0,"height":168.0},"isolatedAbsoluteRenderBounds":{"x":8207.0,"y":13436.3330078125,"width":315.0,"height":168.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,16.0]],"size":{"x":315.0,"y":168.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":15.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1235","39:1236"]},"81:179":{"type":"RECTANGLE","id":"81:179","name":"Rectangle 3475048","absoluteBoundingBox":{"x":8907.0,"y":10516.3330078125,"width":110.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":8907.0,"y":10516.3330078125,"width":110.0,"height":110.0},"relativeTransform":[[1.0,0.0,121.0],[0.0,1.0,0.0]],"size":{"x":110.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"0ea17d1da178a9e16457fe8efe71ffcd441210ce","originalImageWidth":598,"originalImageHeight":599,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"32:624":{"type":"FRAME","id":"32:624","name":"Feature cards 3","absoluteBoundingBox":{"x":10130.0,"y":16829.0,"width":375.0,"height":1993.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":16829.0,"width":375.0,"height":1993.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,16729.0]],"size":{"x":375.0,"y":1993.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":37.0,"paddingRight":24.0,"paddingBottom":78.0,"paddingLeft":24.0,"layoutMode":"HORIZONTAL","layoutWrap":"WRAP","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","counterAxisSpacing":32.0,"children":["32:639","39:1181","39:1213","39:1245","39:1275"]},"39:1201":{"type":"FRAME","id":"39:1201","name":"Body","absoluteBoundingBox":{"x":8776.0,"y":13024.3330078125,"width":362.0,"height":200.0},"isolatedAbsoluteRenderBounds":{"x":8776.0,"y":13024.3330078125,"width":362.0,"height":200.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,158.0]],"size":{"x":362.0,"y":200.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1202"]},"22:8503":{"type":"RECTANGLE","id":"22:8503","name":"Image","absoluteBoundingBox":{"x":8041.0,"y":7792.5,"width":241.0,"height":234.0},"isolatedAbsoluteRenderBounds":{"x":8022.0,"y":7778.5,"width":279.0,"height":272.0},"relativeTransform":[[1.0,0.0,39.0],[0.0,1.0,19.6669921875]],"size":{"x":241.0,"y":234.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"54c3ac66c6ff0aecc4570e014c9a7f611e7ddf67","originalImageWidth":575,"originalImageHeight":575,"visible":true,"opacity":1.0,"rotation":0.0}],"constraintValues":{"left":{"pixelOffset":39.0,"sizeFraction":0.0},"top":{"pixelOffset":19.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":8.0,"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0799999982118607},"blendMode":"NORMAL","offset":{"x":0.0,"y":5.0},"radius":19.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0599999986588955},"blendMode":"NORMAL","offset":{"x":0.0,"y":0.0},"radius":4.40000009536743,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[32.0,32.0,32.0,32.0],"cornerRadius":32.0},"15:4420":{"type":"FRAME","id":"15:4420","name":"Testimonial wall 1","absoluteBoundingBox":{"x":10130.0,"y":3943.0,"width":375.0,"height":1196.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":3943.0,"width":375.0,"height":1196.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,3843.0]],"size":{"x":375.0,"y":1196.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":80.0,"paddingRight":24.0,"paddingBottom":80.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["15:4421","15:4424"]},"6:2766":{"type":"FRAME","id":"6:2766","name":"Card 2","absoluteBoundingBox":{"x":10154.0,"y":1412.0,"width":327.0,"height":785.0},"isolatedAbsoluteRenderBounds":{"x":10135.0,"y":1398.0,"width":365.0,"height":823.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,41.0]],"size":{"x":327.0,"y":785.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":224.0,"maxWidth":1200.0,"strokes":[],"strokeWeight":2.0,"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0799999982118607},"blendMode":"NORMAL","offset":{"x":0.0,"y":5.0},"radius":19.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0599999986588955},"blendMode":"NORMAL","offset":{"x":0.0,"y":0.0},"radius":4.40000009536743,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":13.0,"paddingRight":16.0,"paddingBottom":16.0,"paddingLeft":16.0,"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["6:2770","6:2773"]},"16:4987":{"type":"FRAME","id":"16:4987","name":"Text block 8","absoluteBoundingBox":{"x":10162.0,"y":4571.0,"width":311.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":4571.0,"width":311.0,"height":104.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,256.0]],"size":{"x":311.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["16:4988","16:4989"]},"39:1374":{"type":"SVG","id":"39:1374","name":"Checkmark","absoluteBoundingBox":{"x":9388.0,"y":12556.666015625,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9388.0,"y":12556.666015625,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"620d7b0c6eac18c9eb20531029bd7b6187052044"},"15:3543":{"type":"FRAME","id":"15:3543","name":"Row 8","absoluteBoundingBox":{"x":9682.0,"y":3193.66650390625,"width":352.0,"height":162.0},"isolatedAbsoluteRenderBounds":{"x":9682.0,"y":3193.66650390625,"width":352.0,"height":162.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,738.0]],"size":{"x":352.0,"y":162.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["15:3544","15:3548"]},"3:1854":{"type":"TEXT","id":"3:1854","name":"How My Research Uncovered Key Pain Points and Paved the Way for Improved Customer Experience & Cost Savings.","absoluteBoundingBox":{"x":9366.0,"y":401.0,"width":600.0,"height":54.0},"isolatedAbsoluteRenderBounds":{"x":9368.0830078125,"y":407.818176269531,"width":595.830078125,"height":42.6363830566406},"relativeTransform":[[1.0,0.0,145.5],[0.0,1.0,140.0]],"size":{"x":600.0,"y":54.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"How My Research Uncovered Key Pain Points and Paved the Way for Improved Customer Experience & Cost Savings.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":0.0,"letterSpacingValue":0.0,"letterSpacingUnit":"PERCENT","lineHeightPx":27.2000007629395,"lineHeightPercent":140.469482421875,"lineHeightPercentFontSize":170.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"44:37":{"type":"TEXT","id":"44:37","name":"\"Help me fill this!\"","absoluteBoundingBox":{"x":9575.5,"y":10057.666015625,"width":181.0,"height":37.0},"isolatedAbsoluteRenderBounds":{"x":9594.615234375,"y":10061.9619140625,"width":142.751953125,"height":17.3857421875},"relativeTransform":[[1.0,0.0,31.5],[0.0,1.0,93.0]],"size":{"x":181.0,"y":37.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"Help me fill this!\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.3999996185303,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{}},"32:569":{"type":"FRAME","id":"32:569","name":"Card 3","absoluteBoundingBox":{"x":7986.0,"y":12866.3330078125,"width":363.0,"height":364.0},"isolatedAbsoluteRenderBounds":{"x":7974.0,"y":12860.3330078125,"width":387.0,"height":388.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,37.0]],"size":{"x":363.0,"y":364.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0299999993294477},"blendMode":"NORMAL","offset":{"x":0.0,"y":6.0},"radius":12.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["32:570","32:571"]},"111:223":{"type":"TEXT","id":"111:223","name":"Professionals:","absoluteBoundingBox":{"x":8883.0,"y":7121.3330078125,"width":158.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8884.7216796875,"y":7124.03466796875,"width":154.2431640625,"height":18.5625},"relativeTransform":[[1.0,0.0,97.0],[0.0,1.0,24.0]],"size":{"x":158.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Professionals:","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8627":{"type":"FRAME","id":"22:8627","name":"Text","absoluteBoundingBox":{"x":8330.0,"y":8516.4921875,"width":792.0,"height":77.971321105957},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":8516.4921875,"width":792.0,"height":77.9716796875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,138.99235534668]],"size":{"x":792.0,"y":77.971321105957},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":258.65934753418,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8628"]},"39:1590":{"type":"FRAME","id":"39:1590","name":"Gallery","absoluteBoundingBox":{"x":7986.0,"y":14005.8330078125,"width":1152.0,"height":256.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":14005.8330078125,"width":1152.0,"height":256.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,285.5]],"size":{"x":1152.0,"y":256.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1591","39:1601"]},"32:572":{"type":"FRAME","id":"32:572","name":"Body","absoluteBoundingBox":{"x":8010.0,"y":13027.8330078125,"width":315.0,"height":193.0},"isolatedAbsoluteRenderBounds":{"x":8010.0,"y":13027.8330078125,"width":315.0,"height":193.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,3.5]],"size":{"x":315.0,"y":193.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":15.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["32:573","32:574"]},"111:233":{"type":"FRAME","id":"111:233","name":"Text block 1","absoluteBoundingBox":{"x":9554.0,"y":6601.66650390625,"width":224.0,"height":272.0},"isolatedAbsoluteRenderBounds":{"x":9554.0,"y":6601.66650390625,"width":224.0,"height":272.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,122.0]],"size":{"x":224.0,"y":272.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["111:234","111:235"]},"39:1169":{"type":"FRAME","id":"39:1169","name":"Body","absoluteBoundingBox":{"x":8381.0,"y":13024.3330078125,"width":363.0,"height":200.0},"isolatedAbsoluteRenderBounds":{"x":8381.0,"y":13024.3330078125,"width":363.0,"height":200.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,158.0]],"size":{"x":363.0,"y":200.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1170"]},"16:5005":{"type":"TEXT","id":"16:5005","name":"WHERE","absoluteBoundingBox":{"x":10162.0,"y":4979.0,"width":71.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10162.390625,"y":4981.45458984375,"width":69.13671875,"height":14.54541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":71.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHERE","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1242":{"type":"TEXT","id":"39:1242","name":"Catalyst for Further Research","absoluteBoundingBox":{"x":9456.0,"y":14851.666015625,"width":420.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":9527.087890625,"y":14858.4384765625,"width":277.6669921875,"height":19.318359375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":420.0,"y":29.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Catalyst for Further Research","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1602":{"type":"FRAME","id":"39:1602","name":"Text block 6","absoluteBoundingBox":{"x":7986.0,"y":14149.8330078125,"width":560.0,"height":88.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":14149.8330078125,"width":560.0,"height":88.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":560.0,"y":88.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["39:1603","39:1604"]},"6:2782":{"type":"FRAME","id":"6:2782","name":"Feature","absoluteBoundingBox":{"x":10170.0,"y":1863.0,"width":295.0,"height":155.0},"isolatedAbsoluteRenderBounds":{"x":10170.0,"y":1863.0,"width":295.0,"height":155.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,351.0]],"size":{"x":295.0,"y":155.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":20.0,"paddingBottom":15.0,"paddingLeft":20.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["6:2783","6:2785"]},"22:8643":{"type":"TEXT","id":"22:8643","name":"Goals: Determine certificate value, get transfer instructions, request a statement, avoid medallion stamps, complete transfer online ASAP.","absoluteBoundingBox":{"x":9330.0,"y":8123.96435546875,"width":672.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":9330.8505859375,"y":8130.259765625,"width":592.7587890625,"height":43.38623046875},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,9.51417541503906]],"size":{"x":672.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[3,3,3,3,3,3],"characters":"Goals: Determine certificate value, get transfer instructions, request a statement, avoid medallion stamps, complete transfer online ASAP.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"3":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"3:1831":{"type":"FRAME","id":"3:1831","name":"Paragraph","absoluteBoundingBox":{"x":8162.0,"y":1230.33325195312,"width":800.0,"height":170.0},"isolatedAbsoluteRenderBounds":{"x":8162.0,"y":1230.33325195312,"width":800.0,"height":170.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":800.0,"y":170.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["3:1832","3:1833"]},"32:570":{"type":"RECTANGLE","id":"32:570","name":"Image","absoluteBoundingBox":{"x":7986.0,"y":12872.3330078125,"width":363.0,"height":152.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":12872.3330078125,"width":363.0,"height":152.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,6.0]],"size":{"x":363.0,"y":152.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"a16ac4ed5972954e5de3047ff51afd95866fa67f","originalImageWidth":724,"originalImageHeight":723,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"17:5104":{"type":"FRAME","id":"17:5104","name":"Text","absoluteBoundingBox":{"x":10186.0,"y":6461.0,"width":308.0,"height":60.0},"isolatedAbsoluteRenderBounds":{"x":10186.0,"y":6461.0,"width":308.0,"height":60.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,96.0]],"size":{"x":308.0,"y":60.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":2.0,"counterAxisSizingMode":"FIXED","children":["17:5105","17:5106"]},"22:8634":{"type":"FRAME","id":"22:8634","name":"Card 4","absoluteBoundingBox":{"x":9298.0,"y":7849.66650390625,"width":736.0,"height":534.0},"isolatedAbsoluteRenderBounds":{"x":9297.0,"y":7848.66650390625,"width":738.0,"height":535.99951171875},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,647.0]],"size":{"x":736.0,"y":534.0},"fills":[],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","maxWidth":1150.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"children":["22:8635","22:8638","22:8639","22:8648"]},"33:1145":{"type":"TEXT","id":"33:1145","name":"This 5-week discovery phase had a significant strategic impact, transforming a business metric problem into a human-centered challenge.","absoluteBoundingBox":{"x":7986.0,"y":12732.3330078125,"width":1152.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8020.22509765625,"y":12738.62890625,"width":1082.98974609375,"height":43.5908203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,77.0]],"size":{"x":1152.0,"y":52.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"This 5-week discovery phase had a significant strategic impact, transforming a business metric problem into a human-centered challenge.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1351":{"type":"FRAME","id":"39:1351","name":"Feature list","absoluteBoundingBox":{"x":8207.0,"y":11980.3330078125,"width":710.0,"height":457.0},"isolatedAbsoluteRenderBounds":{"x":8207.0,"y":11980.3330078125,"width":710.0,"height":457.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,211.0]],"size":{"x":710.0,"y":457.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisSizingMode":"FIXED","children":["39:1352","39:1356","39:1360","39:1364","39:1532"]},"15:3469":{"type":"TEXT","id":"15:3469","name":"Foundational Understanding","absoluteBoundingBox":{"x":9742.0,"y":2481.66650390625,"width":267.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9743.4345703125,"y":2483.41796875,"width":264.087890625,"height":19.566650390625},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,2.0]],"size":{"x":267.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Foundational Understanding","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1532":{"type":"FRAME","id":"39:1532","name":"Feature","absoluteBoundingBox":{"x":8207.0,"y":12332.3330078125,"width":710.0,"height":105.0},"isolatedAbsoluteRenderBounds":{"x":8207.0,"y":12332.3330078125,"width":710.0,"height":105.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,352.0]],"size":{"x":710.0,"y":105.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["39:1533","39:1535"]},"39:1364":{"type":"FRAME","id":"39:1364","name":"Feature","absoluteBoundingBox":{"x":8207.0,"y":12244.3330078125,"width":710.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":8207.0,"y":12244.3330078125,"width":710.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,264.0]],"size":{"x":710.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["39:1365","39:1367"]},"39:1604":{"type":"TEXT","id":"39:1604","name":"Gathered perceptions; mitigated by triangulation and multiple interviews.","absoluteBoundingBox":{"x":7986.0,"y":14213.8330078125,"width":560.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":7986.9033203125,"y":14219.73046875,"width":550.015625,"height":15.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":560.0,"y":24.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Gathered perceptions; mitigated by triangulation and multiple interviews.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1365":{"type":"SVG","id":"39:1365","name":"Checkmark","absoluteBoundingBox":{"x":8252.0,"y":12259.3330078125,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8252.0,"y":12259.3330078125,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"39:1268":{"type":"TEXT","id":"39:1268","name":"Demonstrated the value of qualitative user research, shifting organizational perspective towards user-centered practices.","absoluteBoundingBox":{"x":8602.0,"y":13484.3330078125,"width":315.0,"height":100.0},"isolatedAbsoluteRenderBounds":{"x":8610.5439453125,"y":13489.62890625,"width":298.029296875,"height":92.3857421875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,43.0]],"size":{"x":315.0,"y":100.0},"fills":[{"opacity":0.5,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Demonstrated the value of qualitative user research, shifting organizational perspective towards user-centered practices.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5102":{"type":"FRAME","id":"17:5102","name":"Author","absoluteBoundingBox":{"x":10186.0,"y":6365.0,"width":308.0,"height":60.0},"isolatedAbsoluteRenderBounds":{"x":10186.0,"y":6365.0,"width":308.0,"height":156.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":308.0,"y":60.0},"fills":[],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":32.0,"sizeFraction":0.0}},"strokeAlign":"INSIDE","layoutGrow":1.0,"gridChildHorizontalAlign":"CENTER","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:134","17:5104"]},"39:1360":{"type":"FRAME","id":"39:1360","name":"Feature","absoluteBoundingBox":{"x":8207.0,"y":12156.3330078125,"width":710.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":8207.0,"y":12156.3330078125,"width":710.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,176.0]],"size":{"x":710.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["39:1361","39:1363"]},"39:1356":{"type":"FRAME","id":"39:1356","name":"Feature","absoluteBoundingBox":{"x":8207.0,"y":12068.3330078125,"width":710.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":8207.0,"y":12068.3330078125,"width":710.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,88.0]],"size":{"x":710.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["39:1357","39:1359"]},"81:134":{"type":"RECTANGLE","id":"81:134","name":"Image","absoluteBoundingBox":{"x":10300.0,"y":6365.0,"width":80.0,"height":80.0},"targetAspectRatio":{"x":48.0,"y":48.0},"isolatedAbsoluteRenderBounds":{"x":10300.0,"y":6365.0,"width":80.0,"height":80.0},"relativeTransform":[[1.0,0.0,114.0],[0.0,1.0,0.0]],"size":{"x":80.0,"y":80.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"7f8827a58dec132c72000076b774c163a38777a8","originalImageWidth":576,"originalImageHeight":576,"visible":true,"opacity":1.0,"rotation":0.0},{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.444710105657578,"g":0.736666142940521,"b":0.125383213162422,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[8.0,8.0,8.0,8.0],"cornerRadius":8.0},"3:1857":{"type":"FRAME","id":"3:1857","name":"Text block 1","absoluteBoundingBox":{"x":9266.0,"y":1004.66662597656,"width":800.0,"height":324.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":1004.66662597656,"width":800.0,"height":324.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,904.666625976562]],"size":{"x":800.0,"y":324.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":64.0,"paddingRight":80.0,"paddingBottom":64.0,"paddingLeft":80.0,"layoutMode":"HORIZONTAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["3:1858"]},"39:1359":{"type":"TEXT","id":"39:1359","name":"Enhance Web Content: Improve form findability, provide clear online guidance (FAQs, step-by-step guides).","absoluteBoundingBox":{"x":8284.0,"y":12083.3330078125,"width":588.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":8284.8564453125,"y":12088.62890625,"width":580.1103515625,"height":42.5908203125},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":588.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,0,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Enhance Web Content: Improve form findability, provide clear online guidance (FAQs, step-by-step guides).","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"3:1833":{"type":"TEXT","id":"3:1833","name":"Computershare faced significant call center strain due to a high volume of Third-Party Callers (TPCs) who couldn't authenticate via the automated phone system (IVR), leading to increased costs and potential user dissatisfaction.","absoluteBoundingBox":{"x":8162.0,"y":1322.33325195312,"width":800.0,"height":78.0},"isolatedAbsoluteRenderBounds":{"x":8164.79931640625,"y":1328.62866210938,"width":794.88916015625,"height":69.3863525390625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,92.0]],"size":{"x":800.0,"y":78.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Computershare faced significant call center strain due to a high volume of Third-Party Callers (TPCs) who couldn't authenticate via the automated phone system (IVR), leading to increased costs and potential user dissatisfaction.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:294":{"type":"TEXT","id":"28:294","name":"Every available channel proved to be a major obstacles for Third Party Callers.","absoluteBoundingBox":{"x":9298.0,"y":10709.666015625,"width":736.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":9339.2734375,"y":10715.9619140625,"width":653.712890625,"height":17.3857421875},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,224.0]],"size":{"x":736.0,"y":26.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Every available channel proved to be a major obstacles for Third Party Callers.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3281":{"type":"TEXT","id":"15:3281","name":"Uncover key frustrations, pain points, and unmet needs across existing service channels (IVR, web, forms).","absoluteBoundingBox":{"x":10178.0,"y":3620.0,"width":279.0,"height":92.0},"isolatedAbsoluteRenderBounds":{"x":10178.36328125,"y":3624.81811523438,"width":270.486328125,"height":83.602294921875},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,60.0]],"size":{"x":279.0,"y":92.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Uncover key frustrations, pain points, and unmet needs across existing service channels (IVR, web, forms).","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"44:40":{"type":"TEXT","id":"44:40","name":"Complete Forms","absoluteBoundingBox":{"x":10239.5,"y":12041.5,"width":156.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":10240.7763671875,"y":12046.755859375,"width":153.7578125,"height":18.8349609375},"relativeTransform":[[1.0,0.0,42.5],[0.0,1.0,81.5]],"size":{"x":156.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","maxHeight":100.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Complete Forms","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"22:9015":{"type":"FRAME","id":"22:9015","name":"Text","absoluteBoundingBox":{"x":9502.0,"y":8523.0,"width":517.0,"height":85.0},"isolatedAbsoluteRenderBounds":{"x":9502.0,"y":8523.0,"width":517.0,"height":85.0},"relativeTransform":[[1.0,0.0,204.0],[0.0,1.0,107.333984375]],"size":{"x":517.0,"y":85.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":-15.0,"sizeFraction":1.0},"top":{"pixelOffset":107.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:9016"]},"15:3554":{"type":"TEXT","id":"15:3554","name":"Identify opportunities to improve self-service and provide tailored experiences.","absoluteBoundingBox":{"x":10178.0,"y":3812.0,"width":279.0,"height":69.0},"isolatedAbsoluteRenderBounds":{"x":10178.75,"y":3816.81811523438,"width":246.275390625,"height":61.45458984375},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,60.0]],"size":{"x":279.0,"y":69.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Identify opportunities to improve self-service and provide tailored experiences.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8623":{"type":"FRAME","id":"22:8623","name":"Text","absoluteBoundingBox":{"x":8330.0,"y":8377.5,"width":792.0,"height":62.151050567627},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":8377.5,"width":792.0,"height":62.1513671875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":792.0,"y":62.151050567627},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":119.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8624"]},"39:1548":{"type":"FRAME","id":"39:1548","name":"Text","absoluteBoundingBox":{"x":8207.0,"y":11819.3330078125,"width":710.0,"height":129.0},"isolatedAbsoluteRenderBounds":{"x":8207.0,"y":11819.3330078125,"width":710.0,"height":129.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,50.0]],"size":{"x":710.0,"y":129.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1564","39:1550"]},"39:1550":{"type":"TEXT","id":"39:1550","name":"Based on the findings, key recommendations were proposed to improve the TPC experience and guide future efforts.","absoluteBoundingBox":{"x":8207.0,"y":11896.3330078125,"width":710.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8221.46484375,"y":11902.62890625,"width":681.673828125,"height":43.5908203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,77.0]],"size":{"x":710.0,"y":52.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Based on the findings, key recommendations were proposed to improve the TPC experience and guide future efforts.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1179":{"type":"TEXT","id":"39:1179","name":"Compelling evidence led to prioritizing TPC experience for future IVR, web, and form design improvements.","absoluteBoundingBox":{"x":9456.0,"y":14091.666015625,"width":420.0,"height":44.0},"isolatedAbsoluteRenderBounds":{"x":9459.4072265625,"y":14096.5634765625,"width":413.42578125,"height":37.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,37.0]],"size":{"x":420.0,"y":44.0},"fills":[{"opacity":0.5,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Compelling evidence led to prioritizing TPC experience for future IVR, web, and form design improvements.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2685":{"type":"TEXT","id":"6:2685","name":"Cost Savings: Reducing call center volume directly translates to operational cost savings","absoluteBoundingBox":{"x":9420.0,"y":1528.16662597656,"width":524.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":9420.5048828125,"y":1533.32788085938,"width":521.4482421875,"height":42.72509765625},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":524.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,0,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Cost Savings: Reducing call center volume directly translates to operational cost savings","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"254:6233":{"type":"SVG","id":"254:6233","name":"Vector","absoluteBoundingBox":{"x":9066.0,"y":14452.3330078125,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9066.0,"y":14452.3330078125,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"constraints":{"vertical":"SCALE","horizontal":"SCALE"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":0.0,"sizeFraction":0.0},"bottom":{"pixelOffset":0.0,"sizeFraction":1.0}},"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.75,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":254,"localID":6285},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.linkedin.com/in/josuefreyes/","openUrlInNewTab":true}],"isDeleted":false,"stateManagementVersion":1}],"hash":"f4f4d239697c027bba0dfc7a7833287fed1ef9c9"},"44:77":{"type":"TEXT","id":"44:77","name":"5","absoluteBoundingBox":{"x":9059.5,"y":9855.3330078125,"width":21.0,"height":42.0},"isolatedAbsoluteRenderBounds":{"x":9061.6533203125,"y":9865.060546875,"width":17.125,"height":23.5908203125},"relativeTransform":[[1.0,0.0,108.5],[0.0,1.0,47.0]],"size":{"x":21.0,"y":42.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"5","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"3:1865":{"type":"FRAME","id":"3:1865","name":"Quote","absoluteBoundingBox":{"x":9266.0,"y":4189.66650390625,"width":800.0,"height":664.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":4189.66650390625,"width":800.0,"height":664.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,4089.66650390625]],"size":{"x":800.0,"y":664.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"individualStrokeWeights":{"top":0.0,"right":0.0,"bottom":1.5,"left":0.0},"effects":[],"boundVariables":{"individualStrokeWeights":{"BORDER_BOTTOM_WEIGHT":{"type":"VARIABLE_ALIAS","id":"VariableID:83bb4e0a279d531c1b8fb210d760aec9ddeae4dc/855:173"}}},"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":64.0,"paddingRight":80.0,"paddingBottom":64.0,"paddingLeft":80.0,"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["75:114","3:1866","16:5021"]},"16:5003":{"type":"TEXT","id":"16:5003","name":"WHERE are there opportunities to improve self-service for TPCs?","absoluteBoundingBox":{"x":9678.0,"y":4045.66650390625,"width":356.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":9678.3291015625,"y":4051.56420898438,"width":318.2294921875,"height":36.2783203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":356.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHERE are there opportunities to improve self-service for TPCs?","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1357":{"type":"SVG","id":"39:1357","name":"Checkmark","absoluteBoundingBox":{"x":8252.0,"y":12083.3330078125,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8252.0,"y":12083.3330078125,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"85bd56518c02e17213be1d2367e0fb8159617e7a"},"22:9001":{"type":"FRAME","id":"22:9001","name":"Card 5","absoluteBoundingBox":{"x":9298.0,"y":8415.666015625,"width":736.0,"height":573.0},"isolatedAbsoluteRenderBounds":{"x":9297.0,"y":8414.666015625,"width":738.0,"height":575.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,1213.0]],"size":{"x":736.0,"y":573.0},"fills":[],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","maxWidth":1150.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"children":["22:9002","22:9005","22:9006","22:9015"]},"27:26":{"type":"TEXT","id":"27:26","name":"The research revealed that TPCs were not a monolithic group and faced significant, often overlapping, challenges.","absoluteBoundingBox":{"x":7986.0,"y":6842.3330078125,"width":1152.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":8077.73681640625,"y":6848.62841796875,"width":968.04345703125,"height":17.5908203125},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,210.0]],"size":{"x":1152.0,"y":26.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The research revealed that TPCs were not a monolithic group and faced significant, often overlapping, challenges.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"123:330":{"type":"RECTANGLE","id":"123:330","name":"noun-eye-7663484 1","absoluteBoundingBox":{"x":8434.0,"y":11041.0,"width":255.0,"height":220.0},"targetAspectRatio":{"x":700.0,"y":603.0},"isolatedAbsoluteRenderBounds":{"x":8434.0,"y":11041.0,"width":255.0,"height":220.0},"relativeTransform":[[1.0,0.0,448.0],[0.0,-1.0,243.6669921875]],"size":{"x":255.0,"y":220.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"0829879a073e95107dd6ce74a5494ff366527b83","originalImageWidth":700,"originalImageHeight":603,"visible":true,"opacity":1.0,"rotation":0.0}],"constraints":{"vertical":"TOP","horizontal":"CENTER"},"constraintValues":{"left":{"pixelOffset":-128.0,"sizeFraction":0.5},"right":{"pixelOffset":127.0,"sizeFraction":0.5},"top":{"pixelOffset":23.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"81:178":{"type":"FRAME","id":"81:178","name":"Frame 13","absoluteBoundingBox":{"x":8786.0,"y":10516.3330078125,"width":352.0,"height":295.0},"isolatedAbsoluteRenderBounds":{"x":8786.0,"y":10516.3330078125,"width":352.0,"height":295.0},"relativeTransform":[[1.0,0.0,864.0],[0.0,1.0,84.0]],"size":{"x":352.0,"y":295.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:179","81:180"]},"26:10511":{"type":"TEXT","id":"26:10511","name":"A bold headline that
grabs attention.","absoluteBoundingBox":{"x":9330.0,"y":5978.66650390625,"width":672.0,"height":62.0},"isolatedAbsoluteRenderBounds":{"x":9500.5908203125,"y":5986.6123046875,"width":332.404296875,"height":55.14501953125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":672.0,"y":62.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Key Findings","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":56.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-1.12,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":61.6000022888184,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"81:180":{"type":"FRAME","id":"81:180","name":"Text block 1","absoluteBoundingBox":{"x":8786.0,"y":10638.3330078125,"width":352.0,"height":136.0},"isolatedAbsoluteRenderBounds":{"x":8786.0,"y":10638.3330078125,"width":352.0,"height":136.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,122.0]],"size":{"x":352.0,"y":136.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["81:181","81:182"]},"15:3265":{"type":"FRAME","id":"15:3265","name":"Header","absoluteBoundingBox":{"x":8610.0,"y":3116.33325195312,"width":325.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8610.0,"y":3116.33325195312,"width":325.0,"height":24.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":325.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["15:3266","15:3268"]},"39:1235":{"type":"TEXT","id":"39:1235","name":"Catalyst for Further Research","absoluteBoundingBox":{"x":8207.0,"y":13436.3330078125,"width":315.0,"height":70.0},"isolatedAbsoluteRenderBounds":{"x":8256.8828125,"y":13444.060546875,"width":216.5283203125,"height":53.537109375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":315.0,"y":70.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Catalyst for Further Research","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":34.8000030517578,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4837":{"type":"TEXT","id":"16:4837","name":"HOW well do existing service channels support TPCs?","absoluteBoundingBox":{"x":8578.0,"y":3956.33325195312,"width":560.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8579.2783203125,"y":3962.23095703125,"width":407.4306640625,"height":15.556884765625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":560.0,"y":24.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"HOW well do existing service channels support TPCs?","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2569":{"type":"FRAME","id":"6:2569","name":"Feature","absoluteBoundingBox":{"x":8229.5,"y":1781.33325195312,"width":665.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":8229.5,"y":1781.33325195312,"width":665.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,88.0]],"size":{"x":665.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["6:2570","6:2572"]},"81:181":{"type":"TEXT","id":"81:181","name":"CSR Interaction Issues","absoluteBoundingBox":{"x":8836.0,"y":10662.3330078125,"width":252.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8837.2783203125,"y":10665.03515625,"width":249.4794921875,"height":18.5625},"relativeTransform":[[1.0,0.0,50.0],[0.0,1.0,24.0]],"size":{"x":252.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"CSR Interaction Issues","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"81:147":{"type":"FRAME","id":"81:147","name":"Frame 12","absoluteBoundingBox":{"x":8386.0,"y":10516.3330078125,"width":352.0,"height":295.0},"isolatedAbsoluteRenderBounds":{"x":8386.0,"y":10516.3330078125,"width":352.0,"height":295.0},"relativeTransform":[[1.0,0.0,464.0],[0.0,1.0,84.0]],"size":{"x":352.0,"y":295.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:148","81:149"]},"20:8459":{"type":"TEXT","id":"20:8459","name":"68 / Female","absoluteBoundingBox":{"x":10299.0,"y":9277.1669921875,"width":147.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10299.7412109375,"y":9281.5078125,"width":76.8203125,"height":12.1904296875},"relativeTransform":[[1.0,0.0,12.0],[0.0,1.0,69.5]],"size":{"x":147.0,"y":20.0},"fills":[{"opacity":0.400000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"68 / Female","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-SemiBold","fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"81:150":{"type":"TEXT","id":"81:150","name":"Web Issues","absoluteBoundingBox":{"x":8497.5,"y":10662.3330078125,"width":129.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8497.96875,"y":10665.87890625,"width":127.3076171875,"height":17.7099609375},"relativeTransform":[[1.0,0.0,111.5],[0.0,1.0,24.0]],"size":{"x":129.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Web Issues","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5030":{"type":"TEXT","id":"17:5030","name":"What: Listened to over 100 incoming calls, identifying approximately 30 TPC-related calls. Documented observations (reason for call, demographics, issue resolution, pain points) in Excel.","absoluteBoundingBox":{"x":8019.5,"y":5701.66650390625,"width":309.0,"height":115.0},"isolatedAbsoluteRenderBounds":{"x":8019.80126953125,"y":5706.564453125,"width":301.62841796875,"height":107.375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,211.33332824707]],"size":{"x":309.0,"y":115.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":211.33332824707,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":1,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[8,8,8,8,8],"characters":"What: Listened to over 100 incoming calls, identifying approximately 30 TPC-related calls. Documented observations (reason for call, demographics, issue resolution, pain points) in Excel.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"8":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"26:10518":{"type":"FRAME","id":"26:10518","name":"Hero 3","absoluteBoundingBox":{"x":10130.0,"y":6995.0,"width":375.0,"height":249.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":6995.0,"width":375.0,"height":249.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,6895.0]],"size":{"x":375.0,"y":249.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"4a356ae34ecf048dac38a16bc82a3ded33266d22","originalImageWidth":2560,"originalImageHeight":1406,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":80.0,"paddingRight":24.0,"paddingBottom":80.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["26:10519"]},"81:148":{"type":"RECTANGLE","id":"81:148","name":"Rectangle 3475048","absoluteBoundingBox":{"x":8507.0,"y":10516.3330078125,"width":110.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":8507.0,"y":10516.3330078125,"width":110.0,"height":110.0},"relativeTransform":[[1.0,0.0,121.0],[0.0,1.0,0.0]],"size":{"x":110.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"d0573dc7cb947f1d06ef1b8bb31d79d3f9e987fd","originalImageWidth":612,"originalImageHeight":613,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"28:282":{"type":"FRAME","id":"28:282","name":"Text block 1","absoluteBoundingBox":{"x":7986.0,"y":10638.3330078125,"width":352.0,"height":136.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":10638.3330078125,"width":352.0,"height":136.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,122.0]],"size":{"x":352.0,"y":136.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["28:283","28:284"]},"22:8641":{"type":"TEXT","id":"22:8641","name":"Background: Calling on behalf of his grandmother regarding old stock certificates. Grandmother has poor memory, making authentication difficult.","absoluteBoundingBox":{"x":9330.0,"y":8059.72509765625,"width":672.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":9330.84375,"y":8066.0205078125,"width":644.93359375,"height":43.5908203125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,2.72469902038574]],"size":{"x":672.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[4,4,4,4,4,4,4,4,4,4,4],"characters":"Background: Calling on behalf of his grandmother regarding old stock certificates. Grandmother has poor memory, making authentication difficult.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"4":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:8626":{"type":"TEXT","id":"22:8626","name":"Goals: Determine certificate value, get transfer instructions, request a statement, avoid medallion stamps, complete transfer online ASAP.","absoluteBoundingBox":{"x":8362.0,"y":8452.072265625,"width":728.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8362.82421875,"y":8458.3681640625,"width":689.2705078125,"height":43.3857421875},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,12.4206504821777]],"size":{"x":728.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2],"characters":"Goals: Determine certificate value, get transfer instructions, request a statement, avoid medallion stamps, complete transfer online ASAP.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"39:1204":{"type":"TEXT","id":"39:1204","name":"Provided essential user context for planned IVR changes and the redesign of the Transfer Wizard tool.","absoluteBoundingBox":{"x":8800.0,"y":13100.8330078125,"width":314.0,"height":75.0},"isolatedAbsoluteRenderBounds":{"x":8802.6953125,"y":13106.12890625,"width":308.619140625,"height":67.5908203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,43.0]],"size":{"x":314.0,"y":75.0},"fills":[{"opacity":0.5,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Provided essential user context for planned IVR changes and the redesign of the Transfer Wizard tool.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1397":{"type":"TEXT","id":"39:1397","name":"Improve Form Usability: Simplify language, clarify requirements, add clearer options (e.g., \"sell all shares\").","absoluteBoundingBox":{"x":10247.0,"y":15256.0,"width":173.0,"height":175.0},"isolatedAbsoluteRenderBounds":{"x":10247.84375,"y":15261.9091796875,"width":153.4169921875,"height":165.8134765625},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":173.0,"y":175.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1],"characters":"Improve Form Usability: Simplify language, clarify requirements, add clearer options (e.g., \"sell all shares\").","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:8661":{"type":"TEXT","id":"22:8661","name":"Tech Savviness: Moderate. Can navigate IVR, prefers electronic processing.","absoluteBoundingBox":{"x":10178.0,"y":10058.6669921875,"width":279.0,"height":34.0},"isolatedAbsoluteRenderBounds":{"x":10178.42578125,"y":10062.44140625,"width":257.486328125,"height":28.81640625},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,6.0]],"size":{"x":279.0,"y":34.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[9,9,9,9,9,9,9,9,9,9,9,9,9,9,9],"characters":"Tech Savviness: Moderate. Can navigate IVR, prefers electronic processing.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"111:246":{"type":"TEXT","id":"111:246","name":"CSRs estimated TPCs made up 50-75% of their calls; Service Observe showed ~25% of observed calls were TPC-related.","absoluteBoundingBox":{"x":10162.0,"y":7785.0,"width":311.0,"height":96.0},"isolatedAbsoluteRenderBounds":{"x":10162.75,"y":7790.89794921875,"width":296.4208984375,"height":84.29541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":96.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.519889295101166,"g":0.519889295101166,"b":0.519889295101166,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"CSRs estimated TPCs made up 50-75% of their calls; Service Observe showed ~25% of observed calls were TPC-related.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1353":{"type":"SVG","id":"39:1353","name":"Checkmark","absoluteBoundingBox":{"x":8252.0,"y":11995.3330078125,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8252.0,"y":11995.3330078125,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"620d7b0c6eac18c9eb20531029bd7b6187052044"},"27:35":{"type":"FRAME","id":"27:35","name":"Text 2","absoluteBoundingBox":{"x":9266.0,"y":6180.66650390625,"width":800.0,"height":252.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":6180.66650390625,"width":800.0,"height":252.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,6080.66650390625]],"size":{"x":800.0,"y":252.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":96.0,"paddingRight":32.0,"paddingBottom":24.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisSizingMode":"FIXED","children":["27:36","27:39"]},"22:8651":{"type":"FRAME","id":"22:8651","name":"Text","absoluteBoundingBox":{"x":10287.0,"y":9721.6669921875,"width":183.0,"height":114.0},"isolatedAbsoluteRenderBounds":{"x":10287.0,"y":9721.6669921875,"width":183.0,"height":114.0},"relativeTransform":[[1.0,0.0,133.0],[0.0,1.0,11.6669921875]],"size":{"x":183.0,"y":114.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":-11.0,"sizeFraction":1.0},"top":{"pixelOffset":11.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":14.0,"paddingRight":24.0,"paddingBottom":15.0,"paddingLeft":12.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8652","22:8653"]},"28:283":{"type":"TEXT","id":"28:283","name":"IVR Issues","absoluteBoundingBox":{"x":8103.5,"y":10662.3330078125,"width":117.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8105.2216796875,"y":10665.87890625,"width":113.4453125,"height":17.7099609375},"relativeTransform":[[1.0,0.0,117.5],[0.0,1.0,24.0]],"size":{"x":117.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"IVR Issues","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:277":{"type":"FRAME","id":"28:277","name":"Text 3","absoluteBoundingBox":{"x":7922.0,"y":10138.3330078125,"width":1280.0,"height":294.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":10138.3330078125,"width":1280.0,"height":294.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,10038.3330078125]],"size":{"x":1280.0,"y":294.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":120.0,"paddingRight":64.0,"paddingBottom":120.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["28:278","28:280"]},"6:2691":{"type":"SVG","id":"6:2691","name":"Checkmark","absoluteBoundingBox":{"x":9388.0,"y":1729.16662597656,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9388.0,"y":1729.16662597656,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"28:309":{"type":"FRAME","id":"28:309","name":"Text row 2","absoluteBoundingBox":{"x":10130.0,"y":13055.0,"width":375.0,"height":1145.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":13055.0,"width":375.0,"height":1145.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,12955.0]],"size":{"x":375.0,"y":1145.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1280.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":84.0,"paddingRight":24.0,"paddingBottom":80.0,"paddingLeft":24.0,"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["81:141","81:157","81:188"]},"111:212":{"type":"FRAME","id":"111:212","name":"Text block 1","absoluteBoundingBox":{"x":7986.0,"y":7097.3330078125,"width":352.0,"height":136.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":7097.3330078125,"width":352.0,"height":136.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,122.0]],"size":{"x":352.0,"y":136.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["111:213","111:214"]},"15:3541":{"type":"TEXT","id":"15:3541","name":"Opportunities","absoluteBoundingBox":{"x":8646.0,"y":3272.33325195312,"width":157.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8647.2783203125,"y":3275.03491210938,"width":154.2236328125,"height":23.20751953125},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,0.0]],"size":{"x":157.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Opportunities","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:10343":{"type":"FRAME","id":"26:10343","name":"Hero 2","absoluteBoundingBox":{"x":7922.0,"y":10897.3330078125,"width":1280.0,"height":824.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":10897.3330078125,"width":1280.0,"height":824.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,10797.3330078125]],"size":{"x":1280.0,"y":824.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"afe17b47905a1f3498944aac61b527d2096478c6","originalImageWidth":3510,"originalImageHeight":1966,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":120.0,"paddingRight":64.0,"paddingLeft":64.0,"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":120.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["26:10344"]},"17:5026":{"type":"TEXT","id":"17:5026","name":"Why: A non-intrusive way to observe real user behavior, hear their language, and identify pain points as they navigated the IVR and interacted with CSRs. Crucial given the constraints on direct user contact.","absoluteBoundingBox":{"x":9362.0,"y":5623.8330078125,"width":309.0,"height":138.0},"isolatedAbsoluteRenderBounds":{"x":9362.30078125,"y":5628.73095703125,"width":293.087890625,"height":127.29541015625},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,390.666656494141]],"size":{"x":309.0,"y":138.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":390.666656494141,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":2,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[9,9,9,9],"characters":"Why: A non-intrusive way to observe real user behavior, hear their language, and identify pain points as they navigated the IVR and interacted with CSRs. Crucial given the constraints on direct user contact.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"44:76":{"type":"FRAME","id":"44:76","name":"Frame 10","absoluteBoundingBox":{"x":8951.0,"y":9808.3330078125,"width":238.0,"height":200.0},"isolatedAbsoluteRenderBounds":{"x":8951.0,"y":9808.3330078125,"width":238.0,"height":200.0},"relativeTransform":[[1.0,0.0,1029.0],[0.0,1.0,32.0]],"size":{"x":238.0,"y":200.0},"fills":[{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.268015891313553,"g":0.125383213162422,"b":0.736666142940521,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[30.0,30.0,30.0,30.0],"cornerRadius":30.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["44:77","44:78","44:79"]},"44:78":{"type":"TEXT","id":"44:78","name":"Follow Up","absoluteBoundingBox":{"x":9024.0,"y":9897.3330078125,"width":92.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":9025.3935546875,"y":9902.787109375,"width":89.66796875,"height":18.63671875},"relativeTransform":[[1.0,0.0,73.0],[0.0,1.0,89.0]],"size":{"x":92.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","maxHeight":100.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Follow Up","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"39:1587":{"type":"FRAME","id":"39:1587","name":"Header","absoluteBoundingBox":{"x":7986.0,"y":13841.8330078125,"width":1152.0,"height":100.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":13841.8330078125,"width":1152.0,"height":100.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,121.5]],"size":{"x":1152.0,"y":100.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["39:1588","39:1589"]},"44:13":{"type":"TEXT","id":"44:13","name":"Inquire","absoluteBoundingBox":{"x":9633.0,"y":9689.666015625,"width":66.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":9634.3525390625,"y":9694.2900390625,"width":63.7919921875,"height":19.466796875},"relativeTransform":[[1.0,0.0,89.0],[0.0,1.0,67.0]],"size":{"x":66.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","maxHeight":100.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Inquire","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"16:4983":{"type":"TEXT","id":"16:4983","name":"WHAT frustrations & pain points do TPCs experience?","absoluteBoundingBox":{"x":7986.0,"y":4076.33325195312,"width":560.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":7986.32958984375,"y":4082.1513671875,"width":405.56689453125,"height":15.45458984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":560.0,"y":24.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHAT frustrations & pain points do TPCs experience?","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"44:53":{"type":"FRAME","id":"44:53","name":"Frame 9","absoluteBoundingBox":{"x":8697.0,"y":9808.3330078125,"width":238.0,"height":200.0},"isolatedAbsoluteRenderBounds":{"x":8697.0,"y":9808.3330078125,"width":238.0,"height":200.0},"relativeTransform":[[1.0,0.0,775.0],[0.0,1.0,32.0]],"size":{"x":238.0,"y":200.0},"fills":[{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.268015891313553,"g":0.125383213162422,"b":0.736666142940521,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[30.0,30.0,30.0,30.0],"cornerRadius":30.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["44:54","44:55","44:56"]},"39:1264":{"type":"RECTANGLE","id":"39:1264","name":"Image","absoluteBoundingBox":{"x":8578.0,"y":13268.3330078125,"width":363.0,"height":152.0},"isolatedAbsoluteRenderBounds":{"x":8578.0,"y":13268.3330078125,"width":363.0,"height":152.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,6.0]],"size":{"x":363.0,"y":152.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"eb2cc929904770eff87360c36d219662c8ce35c9","originalImageWidth":478,"originalImageHeight":478,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"44:30":{"type":"FRAME","id":"44:30","name":"Frame 8","absoluteBoundingBox":{"x":8443.0,"y":9808.3330078125,"width":238.0,"height":200.0},"isolatedAbsoluteRenderBounds":{"x":8443.0,"y":9808.3330078125,"width":238.0,"height":200.0},"relativeTransform":[[1.0,0.0,521.0],[0.0,1.0,32.0]],"size":{"x":238.0,"y":200.0},"fills":[{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.268015891313553,"g":0.125383213162422,"b":0.736666142940521,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[30.0,30.0,30.0,30.0],"cornerRadius":30.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["44:31","44:32","44:33"]},"44:31":{"type":"TEXT","id":"44:31","name":"3","absoluteBoundingBox":{"x":8551.0,"y":9855.3330078125,"width":22.0,"height":42.0},"isolatedAbsoluteRenderBounds":{"x":8553.1123046875,"y":9864.7421875,"width":17.794921875,"height":23.9091796875},"relativeTransform":[[1.0,0.0,108.0],[0.0,1.0,47.0]],"size":{"x":22.0,"y":42.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"3","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"111:226":{"type":"FRAME","id":"111:226","name":"Frame 11","absoluteBoundingBox":{"x":9298.0,"y":6479.66650390625,"width":224.0,"height":634.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":6479.66650390625,"width":224.0,"height":634.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,47.0]],"size":{"x":224.0,"y":634.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["111:227","111:228"]},"42:2149":{"type":"FRAME","id":"42:2149","name":"Frame 4","absoluteBoundingBox":{"x":8189.0,"y":9808.3330078125,"width":238.0,"height":200.0},"isolatedAbsoluteRenderBounds":{"x":8189.0,"y":9808.3330078125,"width":238.0,"height":200.0},"relativeTransform":[[1.0,0.0,267.0],[0.0,1.0,32.0]],"size":{"x":238.0,"y":200.0},"fills":[{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.268015891313553,"g":0.125383213162422,"b":0.736666142940521,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[30.0,30.0,30.0,30.0],"cornerRadius":30.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["44:2","42:2150","42:2151"]},"81:142":{"type":"FRAME","id":"81:142","name":"Frame 11","absoluteBoundingBox":{"x":9298.0,"y":10915.666015625,"width":224.0,"height":480.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":10915.666015625,"width":224.0,"height":480.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,84.0]],"size":{"x":224.0,"y":480.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:138","28:296"]},"44:10":{"type":"TEXT","id":"44:10","name":"\"What now?\"","absoluteBoundingBox":{"x":7963.5,"y":9923.3330078125,"width":181.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":8001.88720703125,"y":9928.0634765625,"width":104.2080078125,"height":13.4873046875},"relativeTransform":[[1.0,0.0,28.5],[0.0,1.0,115.0]],"size":{"x":181.0,"y":38.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"What now?\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.3999996185303,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:42":{"type":"FRAME","id":"27:42","name":"Headline","absoluteBoundingBox":{"x":10154.0,"y":7324.0,"width":327.0,"height":76.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":7324.0,"width":327.0,"height":76.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,80.0]],"size":{"x":327.0,"y":76.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["27:44"]},"6:2570":{"type":"SVG","id":"6:2570","name":"Checkmark","absoluteBoundingBox":{"x":8274.5,"y":1796.33325195312,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8274.5,"y":1796.33325195312,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"85bd56518c02e17213be1d2367e0fb8159617e7a"},"22:8990":{"type":"FRAME","id":"22:8990","name":"Text","absoluteBoundingBox":{"x":8330.0,"y":8862.5,"width":792.0,"height":62.151050567627},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":8862.5,"width":792.0,"height":62.1513671875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":792.0,"y":62.151050567627},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":119.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8991"]},"15:3466":{"type":"FRAME","id":"15:3466","name":"Header","absoluteBoundingBox":{"x":9706.0,"y":2479.66650390625,"width":303.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9706.0,"y":2479.66650390625,"width":303.0,"height":24.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":303.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["15:3467","15:3469"]},"44:9":{"type":"TEXT","id":"44:9","name":"Inquire","absoluteBoundingBox":{"x":8021.0,"y":9897.3330078125,"width":66.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":8022.35302734375,"y":9901.95703125,"width":63.791015625,"height":19.466796875},"relativeTransform":[[1.0,0.0,86.0],[0.0,1.0,89.0]],"size":{"x":66.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","maxHeight":100.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Inquire","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"28:247":{"type":"TEXT","id":"28:247","name":"The transfer process is a major source of confusion and repeat calls, with TPCs facing hurdles at every step.","absoluteBoundingBox":{"x":9298.0,"y":9460.666015625,"width":736.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":9320.7958984375,"y":9467.4384765625,"width":689.9833984375,"height":48.5458984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,202.0]],"size":{"x":736.0,"y":58.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The transfer process is a major source of confusion and repeat calls, with TPCs facing hurdles at every step.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1876":{"type":"TEXT","id":"3:1876","name":"Created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data. To humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","absoluteBoundingBox":{"x":9346.0,"y":7123.66650390625,"width":640.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":9355.6015625,"y":7128.97119140625,"width":620.728515625,"height":92.91259765625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,59.0]],"size":{"x":640.0,"y":104.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data. To humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8989":{"type":"GROUP","id":"22:8989","name":"Group 1","absoluteBoundingBox":{"x":8330.0,"y":8862.5,"width":792.0,"height":295.499633789062},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":8862.5,"width":792.0,"height":295.5},"relativeTransform":[[1.0,0.0,328.0],[0.0,1.0,119.6669921875]],"size":{"x":792.0,"y":295.499633789062},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":119.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["22:8990","22:8992","22:8994","22:8996"]},"3:1850":{"type":"FRAME","id":"3:1850","name":"Header","absoluteBoundingBox":{"x":9266.0,"y":100.0,"width":800.0,"height":438.0},"isolatedAbsoluteRenderBounds":{"x":9220.5,"y":100.0,"width":891.0,"height":438.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":800.0,"y":438.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":48.0,"paddingRight":80.0,"paddingBottom":48.0,"paddingLeft":80.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["197:3566","3:1851","3:1852"]},"15:3280":{"type":"TEXT","id":"15:3280","name":"Frustrations & Pain Points","absoluteBoundingBox":{"x":10214.0,"y":3587.0,"width":217.0,"height":18.0},"isolatedAbsoluteRenderBounds":{"x":10215.291015625,"y":3589.2763671875,"width":214.447265625,"height":13.921875},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,3.0]],"size":{"x":217.0,"y":18.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Frustrations & Pain Points","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.27,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":18.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5295":{"type":"TEXT","id":"17:5295","name":"Synthesis","absoluteBoundingBox":{"x":10138.0,"y":5401.16650390625,"width":309.0,"height":22.0},"isolatedAbsoluteRenderBounds":{"x":10256.0283203125,"y":5406.064453125,"width":73.03515625,"height":15.375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,40.0]],"size":{"x":309.0,"y":22.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Synthesis","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:211":{"type":"FRAME","id":"28:211","name":"Container","absoluteBoundingBox":{"x":7922.0,"y":9386.3330078125,"width":1280.0,"height":390.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":9386.3330078125,"width":1280.0,"height":390.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,78.0]],"size":{"x":1280.0,"y":390.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":120.0,"paddingRight":64.0,"paddingBottom":80.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["28:212"]},"16:5004":{"type":"FRAME","id":"16:5004","name":"Text block 8","absoluteBoundingBox":{"x":10162.0,"y":4955.0,"width":311.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":10162.0,"y":4955.0,"width":311.0,"height":104.0},"relativeTransform":[[1.0,0.0,8.0],[0.0,1.0,256.0]],"size":{"x":311.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":311.0,"maxWidth":311.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["16:5005","16:5006"]},"28:212":{"type":"FRAME","id":"28:212","name":"Text","absoluteBoundingBox":{"x":7986.0,"y":9506.3330078125,"width":1152.0,"height":190.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":9506.3330078125,"width":1152.0,"height":190.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,120.0]],"size":{"x":1152.0,"y":190.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["28:213","28:214"]},"28:213":{"type":"TEXT","id":"28:213","name":"The Troubled Transfer Journey: A Stage-by-Stage Struggle","absoluteBoundingBox":{"x":7986.0,"y":9506.3330078125,"width":1152.0,"height":140.0},"isolatedAbsoluteRenderBounds":{"x":8060.5654296875,"y":9515.60546875,"width":1004.865234375,"height":132.5458984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":1152.0,"y":140.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The Troubled Transfer Journey: A Stage-by-Stage Struggle","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":64.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-1.28,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":70.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"20:8441":{"type":"TEXT","id":"20:8441","name":"Martha (Surviving Spouse)","absoluteBoundingBox":{"x":9534.0,"y":7345.00048828125,"width":453.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9535.4345703125,"y":7347.70068359375,"width":249.0126953125,"height":20.6181640625},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":453.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Martha (Surviving Spouse)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.3,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"254:6257":{"type":"TEXT","id":"254:6257","name":"< back to projects","absoluteBoundingBox":{"x":9298.0,"y":16275.666015625,"width":672.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9299.8681640625,"y":16279.4169921875,"width":169.2734375,"height":19.33984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":672.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"top":{"pixelOffset":0.0,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"<  back to projects","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","hyperlink":{"type":"NODE","nodeID":"/"},"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1347":{"type":"FRAME","id":"39:1347","name":"Pricing cards 2","absoluteBoundingBox":{"x":7922.0,"y":11721.3330078125,"width":1280.0,"height":814.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":11721.3330078125,"width":1280.0,"height":814.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,11621.3330078125]],"size":{"x":1280.0,"y":814.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":48.0,"paddingRight":64.0,"paddingBottom":48.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","layoutWrap":"WRAP","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSpacing":32.0,"children":["39:1348"]},"20:8403":{"type":"FRAME","id":"20:8403","name":"Feature cards 2","absoluteBoundingBox":{"x":7922.0,"y":7660.3330078125,"width":1280.0,"height":1648.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":7660.3330078125,"width":1280.0,"height":1648.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,7560.3330078125]],"size":{"x":1280.0,"y":1648.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":120.0,"paddingRight":80.0,"paddingBottom":120.0,"paddingLeft":80.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["20:8404","22:8618","22:8985"]},"39:1207":{"type":"RECTANGLE","id":"39:1207","name":"Image","absoluteBoundingBox":{"x":9432.0,"y":14224.666015625,"width":468.0,"height":187.0},"isolatedAbsoluteRenderBounds":{"x":9432.0,"y":14224.666015625,"width":468.0,"height":187.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":468.0,"y":187.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"042fa130996a33258068724c30b106581a4f4a87","originalImageWidth":694,"originalImageHeight":695,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"254:8314":{"type":"FRAME","id":"254:8314","name":"footer links","absoluteBoundingBox":{"x":7986.0,"y":14449.8330078125,"width":1152.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":14449.8330078125,"width":1152.0,"height":29.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,66.5]],"size":{"x":1152.0,"y":29.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["254:6228","254:6229"]},"33:1147":{"type":"FRAME","id":"33:1147","name":"Text","absoluteBoundingBox":{"x":9298.0,"y":13192.666015625,"width":736.0,"height":162.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":13192.666015625,"width":736.0,"height":162.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,96.0]],"size":{"x":736.0,"y":162.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["33:1148","33:1149"]},"22:8985":{"type":"FRAME","id":"22:8985","name":"Card 5","absoluteBoundingBox":{"x":8002.0,"y":8742.8330078125,"width":1120.0,"height":453.0},"isolatedAbsoluteRenderBounds":{"x":8001.0,"y":8741.8330078125,"width":1122.0,"height":455.0},"relativeTransform":[[1.0,0.0,80.0],[0.0,1.0,1082.5]],"size":{"x":1120.0,"y":453.0},"fills":[],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","maxWidth":1150.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"children":["22:8986","22:8989","22:8998","22:9000"]},"3:1838":{"type":"TEXT","id":"3:1838","name":"an organizational roadblock...","absoluteBoundingBox":{"x":8162.0,"y":4575.3330078125,"width":800.0,"height":62.0},"isolatedAbsoluteRenderBounds":{"x":8230.3876953125,"y":4586.4296875,"width":661.8310546875,"height":47.26708984375},"relativeTransform":[[1.0,0.0,240.0],[0.0,1.0,355.0]],"size":{"x":800.0,"y":62.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"an organizational roadblock...","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":48.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.96,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":62.3999977111816,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8999":{"type":"TEXT","id":"22:8999","name":"\"I'm following up on a transfer. What method of delivery do you use? DWAC/DTS?\"","absoluteBoundingBox":{"x":8034.0,"y":9014.0,"width":254.0,"height":69.0},"isolatedAbsoluteRenderBounds":{"x":8039.06494140625,"y":9018.693359375,"width":245.21240234375,"height":60.056640625},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,16.0]],"size":{"x":254.0,"y":69.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"I'm following up on a transfer. What method of delivery do you use? DWAC/DTS?\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4985":{"type":"TEXT","id":"16:4985","name":"WHAT","absoluteBoundingBox":{"x":9298.0,"y":4013.66650390625,"width":60.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9298.390625,"y":4016.12109375,"width":58.5439453125,"height":14.54541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":60.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHAT","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:4025":{"type":"FRAME","id":"15:4025","name":"Card 1","absoluteBoundingBox":{"x":10154.0,"y":6333.0,"width":372.0,"height":579.0},"isolatedAbsoluteRenderBounds":{"x":10122.0,"y":6313.0,"width":436.0,"height":643.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,60.0]],"size":{"x":372.0,"y":579.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0399999991059303},"blendMode":"NORMAL","offset":{"x":0.0,"y":12.0},"radius":32.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"GRID","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","gridColumnCount":1,"gridRowCount":3,"gridRowGap":24.0,"gridColumnGap":24.0,"gridColumnsSizing":"repeat(1,minmax(0,1fr))","gridRowsSizing":"repeat(3,minmax(0,1fr))","children":["17:5102","17:5032","17:5027"]},"39:1363":{"type":"TEXT","id":"39:1363","name":"Optimize IVR Paths: Re-evaluate and redesign TPC-specific IVR navigation to be more intuitive.","absoluteBoundingBox":{"x":8284.0,"y":12171.3330078125,"width":588.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":8284.9072265625,"y":12176.494140625,"width":542.15625,"height":42.7255859375},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":588.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Optimize IVR Paths: Re-evaluate and redesign TPC-specific IVR navigation to be more intuitive.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"39:1388":{"type":"TEXT","id":"39:1388","name":"Address Internal Process Errors: Fix breakdowns causing misrouted calls or incorrect transfers back to IVR.","absoluteBoundingBox":{"x":9420.0,"y":12820.666015625,"width":524.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":9420.4287109375,"y":12826.05078125,"width":489.5400390625,"height":38.8330078125},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":524.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1],"characters":"Address Internal Process Errors: Fix breakdowns causing misrouted calls or incorrect transfers back to IVR.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"39:1384":{"type":"TEXT","id":"39:1384","name":"Optimize IVR Paths: Re-evaluate and redesign TPC-specific IVR navigation to be more intuitive.","absoluteBoundingBox":{"x":9420.0,"y":12732.666015625,"width":524.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":9420.9072265625,"y":12737.8271484375,"width":508.4033203125,"height":42.7255859375},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":524.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1],"characters":"Optimize IVR Paths: Re-evaluate and redesign TPC-specific IVR navigation to be more intuitive.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"39:1233":{"type":"FRAME","id":"39:1233","name":"Body","absoluteBoundingBox":{"x":8183.0,"y":13420.3330078125,"width":363.0,"height":200.0},"isolatedAbsoluteRenderBounds":{"x":8183.0,"y":13420.3330078125,"width":363.0,"height":200.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,158.0]],"size":{"x":363.0,"y":200.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1234"]},"81:183":{"type":"FRAME","id":"81:183","name":"Frame 13","absoluteBoundingBox":{"x":9810.0,"y":10915.666015625,"width":224.0,"height":480.0},"isolatedAbsoluteRenderBounds":{"x":9810.0,"y":10915.666015625,"width":224.0,"height":480.0},"relativeTransform":[[1.0,0.0,544.0],[0.0,1.0,84.0]],"size":{"x":224.0,"y":480.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:187","81:184"]},"22:8996":{"type":"FRAME","id":"22:8996","name":"Text","absoluteBoundingBox":{"x":8330.0,"y":9080.0283203125,"width":792.0,"height":77.971321105957},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":9080.0283203125,"width":792.0,"height":77.9716796875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,217.528686523438]],"size":{"x":792.0,"y":77.971321105957},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":337.195678710938,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8997"]},"44:60":{"type":"TEXT","id":"44:60","name":"“When will I hear back?”","absoluteBoundingBox":{"x":9575.5,"y":10228.666015625,"width":181.0,"height":37.0},"isolatedAbsoluteRenderBounds":{"x":9598.5478515625,"y":10233.05078125,"width":135.802734375,"height":36.8330078125},"relativeTransform":[[1.0,0.0,31.5],[0.0,1.0,93.0]],"size":{"x":181.0,"y":37.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"“When will I hear back?”","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.3999996185303,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{}},"44:33":{"type":"TEXT","id":"44:33","name":"\"Help me fill this!\"","absoluteBoundingBox":{"x":8471.5,"y":9923.3330078125,"width":181.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":8490.615234375,"y":9927.62890625,"width":142.751953125,"height":17.3857421875},"relativeTransform":[[1.0,0.0,28.5],[0.0,1.0,115.0]],"size":{"x":181.0,"y":38.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"Help me fill this!\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.3999996185303,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{}},"81:133":{"type":"RECTANGLE","id":"81:133","name":"Image","absoluteBoundingBox":{"x":9476.5,"y":5265.16650390625,"width":80.0,"height":80.0},"targetAspectRatio":{"x":48.0,"y":48.0},"isolatedAbsoluteRenderBounds":{"x":9476.5,"y":5265.16650390625,"width":80.0,"height":80.0},"relativeTransform":[[1.0,0.0,114.5],[0.0,1.0,0.0]],"size":{"x":80.0,"y":80.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"7f8827a58dec132c72000076b774c163a38777a8","originalImageWidth":576,"originalImageHeight":576,"visible":true,"opacity":1.0,"rotation":0.0},{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.444710105657578,"g":0.736666142940521,"b":0.125383213162422,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[8.0,8.0,8.0,8.0],"cornerRadius":8.0},"22:8997":{"type":"TEXT","id":"22:8997","name":"Pain Points: Can't get info without client present, rescheduling calls with clients, not speaking to the same rep, getting different information, lengthy process due to mail-in requirements, not finding needed info online.","absoluteBoundingBox":{"x":8362.0,"y":9080.013671875,"width":728.0,"height":78.0},"isolatedAbsoluteRenderBounds":{"x":8362.8505859375,"y":9086.1748046875,"width":715.6357421875,"height":69.7255859375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,-0.0143394470214844]],"size":{"x":728.0,"y":78.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Pain Points: Can't get info without client present, rescheduling calls with clients, not speaking to the same rep, getting different information, lengthy process due to mail-in requirements, not finding needed info online.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"111:222":{"type":"FRAME","id":"111:222","name":"Text block 1","absoluteBoundingBox":{"x":8786.0,"y":7097.3330078125,"width":352.0,"height":112.0},"isolatedAbsoluteRenderBounds":{"x":8786.0,"y":7097.3330078125,"width":352.0,"height":112.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,122.0]],"size":{"x":352.0,"y":112.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["111:223","111:224"]},"39:1597":{"type":"TEXT","id":"39:1597","name":"Call listening was a convenience sample; CSRs not representative of all.","absoluteBoundingBox":{"x":8578.0,"y":14069.8330078125,"width":560.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8578.9033203125,"y":14075.6513671875,"width":539.298828125,"height":15.6357421875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":560.0,"y":24.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Call listening was a convenience sample; CSRs not representative of all.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5240":{"type":"FRAME","id":"17:5240","name":"Text","absoluteBoundingBox":{"x":9750.0,"y":5361.16650390625,"width":309.0,"height":62.0},"isolatedAbsoluteRenderBounds":{"x":9750.0,"y":5361.16650390625,"width":309.0,"height":62.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,96.0]],"size":{"x":309.0,"y":62.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":4.0,"counterAxisSizingMode":"FIXED","children":["17:5241","17:5242"]},"22:8994":{"type":"FRAME","id":"22:8994","name":"Text","absoluteBoundingBox":{"x":8330.0,"y":9001.4921875,"width":792.0,"height":77.971321105957},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":9001.4921875,"width":792.0,"height":77.9716796875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,138.99235534668]],"size":{"x":792.0,"y":77.971321105957},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":258.65934753418,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8995"]},"22:8993":{"type":"TEXT","id":"22:8993","name":"Goals: Verify stock details (restrictions, holds, number of shares), follow up on transfer status, request tax info/forms, get cost basis, understand DRS delivery, complete transfer quickly.","absoluteBoundingBox":{"x":8362.0,"y":8924.072265625,"width":728.0,"height":78.0},"isolatedAbsoluteRenderBounds":{"x":8362.5048828125,"y":8930.3681640625,"width":675.49609375,"height":69.3857421875},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,-0.579349517822266]],"size":{"x":728.0,"y":78.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2],"characters":"Goals: Verify stock details (restrictions, holds, number of shares), follow up on transfer status, request tax info/forms, get cost basis, understand DRS delivery, complete transfer quickly.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:8991":{"type":"TEXT","id":"22:8991","name":"Background: Working with a client to transfer a considerable amount of shares requiring a medallion signature guarantee.","absoluteBoundingBox":{"x":8362.0,"y":8867.5751953125,"width":728.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8363.1376953125,"y":8873.87109375,"width":667.2958984375,"height":43.5908203125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,5.07552528381348]],"size":{"x":728.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2,2,2,2,2,2],"characters":"Background: Working with a client to transfer a considerable amount of shares requiring a medallion signature guarantee.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"28:276":{"type":"TEXT","id":"28:276","name":"I created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data to humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","absoluteBoundingBox":{"x":10154.0,"y":8898.0,"width":800.0,"height":78.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":8898.0,"width":800.0,"height":78.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,59.0]],"size":{"x":800.0,"y":78.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"I created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data to humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8986":{"type":"FRAME","id":"22:8986","name":"Text","absoluteBoundingBox":{"x":8330.0,"y":8743.0,"width":792.0,"height":120.0},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":8743.0,"width":792.0,"height":120.0},"relativeTransform":[[1.0,0.0,328.0],[0.0,1.0,0.1669921875]],"size":{"x":792.0,"y":120.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":0.1669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":6.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8987","22:8988"]},"3:1847":{"type":"TEXT","id":"3:1847","name":"let’s meet them...","absoluteBoundingBox":{"x":8162.0,"y":7493.3330078125,"width":800.0,"height":43.0},"isolatedAbsoluteRenderBounds":{"x":8415.26171875,"y":7502.1513671875,"width":290.6796875,"height":26.56494140625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":800.0,"y":43.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"let’s meet them...","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-SemiBoldItalic","fontStyle":"Semi Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":36.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.18,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":43.2000007629395,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8618":{"type":"FRAME","id":"22:8618","name":"Card 4","absoluteBoundingBox":{"x":8002.0,"y":8257.8330078125,"width":1120.0,"height":453.0},"isolatedAbsoluteRenderBounds":{"x":8001.0,"y":8256.8330078125,"width":1122.0,"height":455.0},"relativeTransform":[[1.0,0.0,80.0],[0.0,1.0,597.5]],"size":{"x":1120.0,"y":453.0},"fills":[],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","maxWidth":1150.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"children":["22:8619","22:8622","22:8631","22:8633"]},"15:3119":{"type":"FRAME","id":"15:3119","name":"Text list 1","absoluteBoundingBox":{"x":10130.0,"y":2609.0,"width":375.0,"height":1334.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":2609.0,"width":375.0,"height":1334.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,2509.0]],"size":{"x":375.0,"y":1334.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1280.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingRight":24.0,"paddingBottom":38.0,"paddingLeft":24.0,"clipsContent":true,"layoutMode":"VERTICAL","counterAxisSizingMode":"FIXED","children":["15:3120","15:3122"]},"39:1640":{"type":"FRAME","id":"39:1640","name":"Gallery","absoluteBoundingBox":{"x":10154.0,"y":19104.0,"width":327.0,"height":488.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":19104.0,"width":327.0,"height":488.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,282.0]],"size":{"x":327.0,"y":488.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1641","39:1651"]},"22:8542":{"type":"FRAME","id":"22:8542","name":"Text","absoluteBoundingBox":{"x":8330.0,"y":7892.5,"width":792.0,"height":62.151050567627},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":7892.5,"width":792.0,"height":62.151050567627},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":792.0,"y":62.151050567627},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":119.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8544"]},"39:1231":{"type":"FRAME","id":"39:1231","name":"Card 6","absoluteBoundingBox":{"x":8183.0,"y":13262.3330078125,"width":363.0,"height":364.0},"isolatedAbsoluteRenderBounds":{"x":8171.0,"y":13256.3330078125,"width":387.0,"height":388.0},"relativeTransform":[[1.0,0.0,261.0],[0.0,1.0,433.0]],"size":{"x":363.0,"y":364.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0299999993294477},"blendMode":"NORMAL","offset":{"x":0.0,"y":6.0},"radius":12.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1232","39:1233"]},"39:1176":{"type":"FRAME","id":"39:1176","name":"Body","absoluteBoundingBox":{"x":9432.0,"y":14012.666015625,"width":468.0,"height":180.0},"isolatedAbsoluteRenderBounds":{"x":9432.0,"y":14012.666015625,"width":468.0,"height":180.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,187.0]],"size":{"x":468.0,"y":180.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minHeight":160.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1177"]},"20:8442":{"type":"TEXT","id":"20:8442","name":"68 / Female","absoluteBoundingBox":{"x":9534.0,"y":7377.00048828125,"width":453.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":9535.05859375,"y":7383.7734375,"width":109.7431640625,"height":17.41455078125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,64.0]],"size":{"x":453.0,"y":29.0},"fills":[{"opacity":0.400000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"68 / Female","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-SemiBold","fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1352":{"type":"FRAME","id":"39:1352","name":"Feature","absoluteBoundingBox":{"x":8207.0,"y":11980.3330078125,"width":710.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":8207.0,"y":11980.3330078125,"width":710.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":710.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["39:1353","39:1355"]},"197:3573":{"type":"FRAME","id":"197:3573","name":"Nav","absoluteBoundingBox":{"x":10286.5,"y":148.0,"width":62.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":10286.5,"y":148.0,"width":62.0,"height":50.0},"relativeTransform":[[1.0,0.0,156.5],[0.0,1.0,48.0]],"size":{"x":62.0,"y":50.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":4.0,"counterAxisAlignItems":"CENTER","children":["197:3574","197:3575","197:3576"]},"22:8631":{"type":"FRAME","id":"22:8631","name":"Text","absoluteBoundingBox":{"x":8002.0,"y":8513.0,"width":318.0,"height":150.0},"isolatedAbsoluteRenderBounds":{"x":8002.0,"y":8513.0,"width":318.0,"height":150.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,255.1669921875]],"size":{"x":318.0,"y":150.0},"fills":[],"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"top":{"pixelOffset":255.1669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":16.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["26:10307","26:10305","263:220","22:8632"]},"27:39":{"type":"TEXT","id":"27:39","name":"The research revealed that TPCs were not a monolithic group and faced significant, often overlapping, challenges.","absoluteBoundingBox":{"x":9298.0,"y":6356.66650390625,"width":736.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":9315.96484375,"y":6362.9619140625,"width":699.615234375,"height":43.5908203125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,176.0]],"size":{"x":736.0,"y":52.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The research revealed that TPCs were not a monolithic group and faced significant, often overlapping, challenges.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"81:119":{"type":"RECTANGLE","id":"81:119","name":"Image","absoluteBoundingBox":{"x":10252.5,"y":5265.16650390625,"width":80.0,"height":80.0},"targetAspectRatio":{"x":48.0,"y":48.0},"isolatedAbsoluteRenderBounds":{"x":10252.5,"y":5265.16650390625,"width":80.0,"height":80.0},"relativeTransform":[[1.0,0.0,114.5],[0.0,1.0,0.0]],"size":{"x":80.0,"y":80.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"c78946483f03bf6a3a932061a98cede1e609d2a0","originalImageWidth":591,"originalImageHeight":592,"visible":true,"opacity":1.0,"rotation":0.0},{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.444710105657578,"g":0.736666142940521,"b":0.125383213162422,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[8.0,8.0,8.0,8.0],"cornerRadius":8.0},"39:1533":{"type":"SVG","id":"39:1533","name":"Checkmark","absoluteBoundingBox":{"x":8252.0,"y":12347.3330078125,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8252.0,"y":12347.3330078125,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"22:8622":{"type":"GROUP","id":"22:8622","name":"Group 1","absoluteBoundingBox":{"x":8330.0,"y":8377.5,"width":792.0,"height":295.499633789062},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":8377.5,"width":792.0,"height":295.5},"relativeTransform":[[1.0,0.0,328.0],[0.0,1.0,119.6669921875]],"size":{"x":792.0,"y":295.499633789062},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":119.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["22:8623","22:8625","22:8627","22:8629"]},"22:8625":{"type":"FRAME","id":"22:8625","name":"Text","absoluteBoundingBox":{"x":8330.0,"y":8439.6513671875,"width":792.0,"height":76.8413009643555},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":8439.6513671875,"width":792.0,"height":76.8413009643555},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,62.151050567627]],"size":{"x":792.0,"y":76.8413009643555},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":181.818042755127,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8626"]},"33:1144":{"type":"TEXT","id":"33:1144","name":"Impact & Outcomes: Sparking Real Change","absoluteBoundingBox":{"x":7986.0,"y":12655.3330078125,"width":1152.0,"height":53.0},"isolatedAbsoluteRenderBounds":{"x":8082.60205078125,"y":12662.4296875,"width":959.98876953125,"height":47.2666015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":1152.0,"y":53.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Impact & Outcomes: Sparking Real Change","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":48.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.96,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":52.8000030517578,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"44:2":{"type":"TEXT","id":"44:2","name":"2","absoluteBoundingBox":{"x":8297.5,"y":9855.3330078125,"width":21.0,"height":42.0},"isolatedAbsoluteRenderBounds":{"x":8299.5810546875,"y":9864.7421875,"width":16.818359375,"height":23.5908203125},"relativeTransform":[[1.0,0.0,108.5],[0.0,1.0,47.0]],"size":{"x":21.0,"y":42.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"2","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"17:5237":{"type":"FRAME","id":"17:5237","name":"Card 6","absoluteBoundingBox":{"x":9718.0,"y":5233.16650390625,"width":373.0,"height":578.0},"isolatedAbsoluteRenderBounds":{"x":9686.0,"y":5213.16650390625,"width":437.0,"height":642.0},"relativeTransform":[[1.0,0.0,388.0],[0.0,1.0,57.5]],"size":{"x":373.0,"y":578.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0399999991059303},"blendMode":"NORMAL","offset":{"x":0.0,"y":12.0},"radius":32.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"GRID","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","gridColumnCount":1,"gridRowCount":3,"gridRowGap":24.0,"gridColumnGap":24.0,"gridColumnsSizing":"repeat(1,minmax(0,1fr))","gridRowsSizing":"repeat(3,minmax(0,1fr))","children":["17:5238","17:5243","17:5244"]},"6:2573":{"type":"FRAME","id":"6:2573","name":"Feature","absoluteBoundingBox":{"x":8229.5,"y":1869.33325195312,"width":665.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":8229.5,"y":1869.33325195312,"width":665.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,176.0]],"size":{"x":665.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["6:2574","6:2576"]},"39:1631":{"type":"TEXT","id":"39:1631","name":"Sole UXR Synthesis","absoluteBoundingBox":{"x":9298.0,"y":16054.666015625,"width":183.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9298.9091796875,"y":16056.4169921875,"width":180.9453125,"height":19.33984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":183.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Sole UXR Synthesis","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1844":{"type":"FRAME","id":"3:1844","name":"Text block 2","absoluteBoundingBox":{"x":7922.0,"y":7413.3330078125,"width":1280.0,"height":247.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":7413.3330078125,"width":1280.0,"height":247.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,7313.3330078125]],"size":{"x":1280.0,"y":247.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":80.0,"paddingRight":240.0,"paddingBottom":120.0,"paddingLeft":240.0,"layoutMode":"HORIZONTAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["3:1845"]},"15:3551":{"type":"SVG","id":"15:3551","name":"Icon","absoluteBoundingBox":{"x":10178.0,"y":3776.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10178.0,"y":3776.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"254:6258":{"type":"FRAME","id":"254:6258","name":"Social links","absoluteBoundingBox":{"x":9970.0,"y":16275.666015625,"width":64.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9970.0,"y":16275.666015625,"width":64.0,"height":24.0},"relativeTransform":[[1.0,0.0,672.0],[0.0,1.0,0.0]],"size":{"x":64.0,"y":24.0},"fills":[],"constraintValues":{"left":{"pixelOffset":672.0,"sizeFraction":0.0},"top":{"pixelOffset":0.0,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","children":["254:6261","254:6265"]},"15:4364":{"type":"TEXT","id":"15:4364","name":"Key Research Questions","absoluteBoundingBox":{"x":9298.0,"y":3547.66650390625,"width":736.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":9439.2919921875,"y":3555.91357421875,"width":454.548828125,"height":38.934814453125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":736.0,"y":48.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Key Research Questions","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":40.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.8,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.0,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1348":{"type":"FRAME","id":"39:1348","name":"Card 2","absoluteBoundingBox":{"x":8162.0,"y":11769.3330078125,"width":800.0,"height":718.0},"isolatedAbsoluteRenderBounds":{"x":8143.0,"y":11755.3330078125,"width":838.0,"height":756.0},"relativeTransform":[[1.0,0.0,240.0],[0.0,1.0,48.0]],"size":{"x":800.0,"y":718.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutGrow":1.0,"minWidth":336.0,"maxWidth":800.0,"strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeWeight":0.5,"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0799999982118607},"blendMode":"NORMAL","offset":{"x":0.0,"y":5.0},"radius":19.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0599999986588955},"blendMode":"NORMAL","offset":{"x":0.0,"y":0.0},"radius":4.40000009536743,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":50.0,"paddingRight":45.0,"paddingBottom":50.0,"paddingLeft":45.0,"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1548","39:1351"]},"6:2572":{"type":"TEXT","id":"6:2572","name":"Improved Customer Satisfaction: Addressing TPC frustrations and providing better service enhances satisfaction","absoluteBoundingBox":{"x":8306.5,"y":1796.33325195312,"width":543.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":8307.32421875,"y":1801.49450683594,"width":531.6630859375,"height":42.72509765625},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":543.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,0,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Improved Customer Satisfaction: Addressing TPC frustrations and providing better service enhances satisfaction","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"111:211":{"type":"RECTANGLE","id":"111:211","name":"Rectangle 3475048","absoluteBoundingBox":{"x":8107.0,"y":6975.3330078125,"width":110.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":8107.0,"y":6975.3330078125,"width":110.0,"height":110.0},"relativeTransform":[[1.0,0.0,121.0],[0.0,1.0,0.0]],"size":{"x":110.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"cbe8889bb5f215f50e6878d1ac443c65bae43b17","originalImageWidth":607,"originalImageHeight":607,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"15:3051":{"type":"TEXT","id":"15:3051","name":"Research Goals","absoluteBoundingBox":{"x":7986.0,"y":2624.33325195312,"width":552.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":7989.0341796875,"y":2634.94677734375,"width":347.5458984375,"height":35.89794921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":552.0,"y":58.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Research Goals","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":48.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.96,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":57.6000022888184,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8593":{"type":"TEXT","id":"22:8593","name":"Pain Points: Struggling with the IVR, repeated transfers, forgetting authentication details, difficulty with information for merged companies.","absoluteBoundingBox":{"x":8362.0,"y":8123.0146484375,"width":728.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8362.8564453125,"y":8129.17578125,"width":689.5322265625,"height":43.72509765625},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,12.9856605529785]],"size":{"x":728.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Pain Points: Struggling with the IVR, repeated transfers, forgetting authentication details, difficulty with information for merged companies.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"111:229":{"type":"TEXT","id":"111:229","name":"TPCs = Significant Call Volume:","absoluteBoundingBox":{"x":9298.0,"y":6625.66650390625,"width":224.0,"height":40.0},"isolatedAbsoluteRenderBounds":{"x":9298.490234375,"y":6627.41796875,"width":210.08984375,"height":35.46142578125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":224.0,"y":40.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"TPCs = Significant Call Volume:","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2689":{"type":"TEXT","id":"6:2689","name":"Improved Customer Satisfaction: Addressing TPC frustrations and providing better service enhances satisfaction","absoluteBoundingBox":{"x":9420.0,"y":1616.16662597656,"width":524.0,"height":75.0},"isolatedAbsoluteRenderBounds":{"x":9420.4091796875,"y":1621.32788085938,"width":430.0908203125,"height":64.0560302734375},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":524.0,"y":75.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,0,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Improved Customer Satisfaction: Addressing TPC frustrations and providing better service enhances satisfaction","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"3:1874":{"type":"FRAME","id":"3:1874","name":"Paragraph","absoluteBoundingBox":{"x":9346.0,"y":7064.66650390625,"width":640.0,"height":163.0},"isolatedAbsoluteRenderBounds":{"x":9346.0,"y":7064.66650390625,"width":640.0,"height":163.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":640.0,"y":163.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["3:1875","28:275","263:218","3:1876"]},"39:1398":{"type":"FRAME","id":"39:1398","name":"Feature","absoluteBoundingBox":{"x":10170.0,"y":15454.0,"width":295.0,"height":205.0},"isolatedAbsoluteRenderBounds":{"x":10170.0,"y":15454.0,"width":295.0,"height":205.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,213.0]],"size":{"x":295.0,"y":205.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["39:1399","39:1401"]},"111:209":{"type":"FRAME","id":"111:209","name":"Text row 3","absoluteBoundingBox":{"x":7922.0,"y":6926.3330078125,"width":1280.0,"height":487.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":6926.3330078125,"width":1280.0,"height":487.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,6826.3330078125]],"size":{"x":1280.0,"y":487.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1280.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":84.0,"paddingRight":64.0,"paddingBottom":83.0,"paddingLeft":64.0,"clipsContent":true,"layoutMode":"HORIZONTAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["111:210","111:215","111:220"]},"22:9022":{"type":"GROUP","id":"22:9022","name":"Group 1","absoluteBoundingBox":{"x":10154.0,"y":10460.6669921875,"width":327.0,"height":344.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":10460.6669921875,"width":327.0,"height":344.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,193.6669921875]],"size":{"x":327.0,"y":344.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":193.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["22:9023","22:9025","22:9027","22:9029"]},"16:4838":{"type":"FRAME","id":"16:4838","name":"Text block 7","absoluteBoundingBox":{"x":9678.0,"y":3861.66650390625,"width":356.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":9678.0,"y":3861.66650390625,"width":356.0,"height":104.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,128.0]],"size":{"x":356.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["16:4839","16:4840"]},"16:4981":{"type":"FRAME","id":"16:4981","name":"Text block 8","absoluteBoundingBox":{"x":7986.0,"y":4012.33325195312,"width":560.0,"height":88.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":4012.33325195312,"width":560.0,"height":88.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,240.0]],"size":{"x":560.0,"y":88.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["16:4982","16:4983"]},"22:8570":{"type":"FRAME","id":"22:8570","name":"Text","absoluteBoundingBox":{"x":8330.0,"y":8031.4921875,"width":792.0,"height":77.971321105957},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":8031.4921875,"width":792.0,"height":77.971321105957},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,138.99235534668]],"size":{"x":792.0,"y":77.971321105957},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":258.65934753418,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8571"]},"111:213":{"type":"TEXT","id":"111:213","name":"TPCs = Significant Call Volume:","absoluteBoundingBox":{"x":7986.5,"y":7121.3330078125,"width":351.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":7987.45458984375,"y":7124.03466796875,"width":347.99072265625,"height":23.47998046875},"relativeTransform":[[1.0,0.0,0.5],[0.0,1.0,24.0]],"size":{"x":351.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"TPCs = Significant Call Volume:","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"137:28":{"type":"FRAME","id":"137:28","name":"Frame 14","absoluteBoundingBox":{"x":10164.5,"y":593.0,"width":306.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":10164.5,"y":593.0,"width":306.0,"height":38.0},"relativeTransform":[[1.0,0.0,292.5],[0.0,1.0,305.0]],"size":{"x":306.0,"y":38.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"HORIZONTAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["137:32","138:50","138:55"]},"81:129":{"type":"RECTANGLE","id":"81:129","name":"Image","absoluteBoundingBox":{"x":8134.0,"y":5522.3330078125,"width":80.0,"height":80.0},"targetAspectRatio":{"x":48.0,"y":48.0},"isolatedAbsoluteRenderBounds":{"x":8134.0,"y":5522.3330078125,"width":80.0,"height":80.0},"relativeTransform":[[1.0,0.0,114.5],[0.0,1.0,0.0]],"size":{"x":80.0,"y":80.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"7f8827a58dec132c72000076b774c163a38777a8","originalImageWidth":576,"originalImageHeight":576,"visible":true,"opacity":1.0,"rotation":0.0},{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.444710105657578,"g":0.736666142940521,"b":0.125383213162422,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[8.0,8.0,8.0,8.0],"cornerRadius":8.0},"22:8571":{"type":"TEXT","id":"22:8571","name":"Tech Savviness: Low. Refers to the IVR as \"the lady,\" prefers not to use the website (\"I'm too old for that\").","absoluteBoundingBox":{"x":8362.0,"y":8044.47802734375,"width":728.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8362.6396484375,"y":8050.63916015625,"width":705.81640625,"height":42.56201171875},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,12.9856605529785]],"size":{"x":728.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Tech Savviness: Low. Refers to the IVR as \"the lady,\" prefers not to use the website (\"I'm too old for that\").","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"26:10487":{"type":"FRAME","id":"26:10487","name":"Hero 3","absoluteBoundingBox":{"x":7922.0,"y":6264.3330078125,"width":1280.0,"height":368.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":6264.3330078125,"width":1280.0,"height":368.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,6164.3330078125]],"size":{"x":1280.0,"y":368.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"4a356ae34ecf048dac38a16bc82a3ded33266d22","originalImageWidth":2560,"originalImageHeight":1406,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":120.0,"paddingRight":64.0,"paddingBottom":120.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["26:10488"]},"28:262":{"type":"TEXT","id":"28:262","name":"The Troubled Transfer Journey: A Stage-by-Stage Struggle","absoluteBoundingBox":{"x":10154.0,"y":11088.0,"width":327.0,"height":240.0},"isolatedAbsoluteRenderBounds":{"x":10164.4384765625,"y":11096.0,"width":306.185546875,"height":233.5},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":240.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The Troubled Transfer Journey: A Stage-by-Stage Struggle","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":44.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.88,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1167":{"type":"FRAME","id":"39:1167","name":"Card 4","absoluteBoundingBox":{"x":8381.0,"y":12866.3330078125,"width":363.0,"height":364.0},"isolatedAbsoluteRenderBounds":{"x":8369.0,"y":12860.3330078125,"width":387.0,"height":388.0},"relativeTransform":[[1.0,0.0,459.0],[0.0,1.0,37.0]],"size":{"x":363.0,"y":364.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0299999993294477},"blendMode":"NORMAL","offset":{"x":0.0,"y":6.0},"radius":12.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1168","39:1169"]},"22:8560":{"type":"TEXT","id":"22:8560","name":"Goals: Understand what to do after her husband's passing, get help with forms, verify correctness, do everything by mail.","absoluteBoundingBox":{"x":8362.0,"y":7967.0712890625,"width":728.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8362.51171875,"y":7973.36669921875,"width":674.142578125,"height":43.5908203125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,12.4206504821777]],"size":{"x":728.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2],"characters":"Goals: Understand what to do after her husband's passing, get help with forms, verify correctness, do everything by mail.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:8559":{"type":"FRAME","id":"22:8559","name":"Text","absoluteBoundingBox":{"x":8330.0,"y":7954.65087890625,"width":792.0,"height":76.8413009643555},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":7954.65087890625,"width":792.0,"height":76.84130859375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,62.151050567627]],"size":{"x":792.0,"y":76.8413009643555},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":181.818042755127,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8560"]},"20:8404":{"type":"FRAME","id":"20:8404","name":"Card 1","absoluteBoundingBox":{"x":8002.0,"y":7772.8330078125,"width":1120.0,"height":453.0},"isolatedAbsoluteRenderBounds":{"x":8001.0,"y":7771.8330078125,"width":1122.0,"height":455.0},"relativeTransform":[[1.0,0.0,80.0],[0.0,1.0,112.5]],"size":{"x":1120.0,"y":453.0},"fills":[],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","maxWidth":1150.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"children":["20:8405","22:8616","22:8603","22:8503"]},"3:1826":{"type":"TEXT","id":"3:1826","name":"How My Research Uncovered Key Pain Points and Paved the Way for Improved Customer Experience & Cost Savings.","absoluteBoundingBox":{"x":8237.0,"y":436.5,"width":650.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8272.3759765625,"y":442.795440673828,"width":580.4072265625,"height":43.5909118652344},"relativeTransform":[[1.0,0.0,75.0],[0.0,1.0,156.0]],"size":{"x":650.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"How My Research Uncovered Key Pain Points and Paved the Way for Improved Customer Experience & Cost Savings.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"20:8405":{"type":"FRAME","id":"20:8405","name":"Text","absoluteBoundingBox":{"x":8330.0,"y":7773.0,"width":792.0,"height":120.0},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":7773.0,"width":792.0,"height":120.0},"relativeTransform":[[1.0,0.0,328.0],[0.0,1.0,0.1669921875]],"size":{"x":792.0,"y":120.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":0.1669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":6.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["20:8406","20:8407"]},"3:1823":{"type":"TEXT","id":"3:1823","name":"Foundational Research","absoluteBoundingBox":{"x":8464.5,"y":222.5,"width":195.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":8466.322265625,"y":228.884948730469,"width":191.52734375,"height":13.8323822021484},"relativeTransform":[[1.0,0.0,542.5],[0.0,1.0,122.5]],"size":{"x":195.0,"y":26.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Foundational Research","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1603":{"type":"TEXT","id":"39:1603","name":"CSR Interview Bias","absoluteBoundingBox":{"x":7986.0,"y":14173.8330078125,"width":211.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":7987.2783203125,"y":14176.53515625,"width":208.1806640625,"height":18.5625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":211.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"CSR Interview Bias","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4842":{"type":"TEXT","id":"16:4842","name":"HOW","absoluteBoundingBox":{"x":10162.0,"y":4851.0,"width":50.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10163.4345703125,"y":4853.255859375,"width":47.509765625,"height":14.94287109375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":50.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"HOW","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4942":{"type":"TEXT","id":"16:4942","name":"WHEN in the customer journey do TPCs call? (Triggers, journey stages)","absoluteBoundingBox":{"x":7986.0,"y":3956.33325195312,"width":560.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":7986.32958984375,"y":3961.27075195312,"width":535.90478515625,"height":16.51708984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":560.0,"y":24.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHEN in the customer journey do TPCs call? (Triggers, journey stages)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1846":{"type":"FRAME","id":"3:1846","name":"Paragraph","absoluteBoundingBox":{"x":8162.0,"y":7493.3330078125,"width":800.0,"height":137.0},"isolatedAbsoluteRenderBounds":{"x":8162.0,"y":7493.3330078125,"width":800.0,"height":137.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":800.0,"y":137.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["3:1847","28:274","263:216","3:1848"]},"17:5285":{"type":"FRAME","id":"17:5285","name":"Text","absoluteBoundingBox":{"x":8795.5,"y":5618.3330078125,"width":309.0,"height":60.0},"isolatedAbsoluteRenderBounds":{"x":8795.5,"y":5618.3330078125,"width":309.0,"height":60.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,96.0]],"size":{"x":309.0,"y":60.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":2.0,"counterAxisSizingMode":"FIXED","children":["17:5286","17:5287"]},"263:216":{"type":"TEXT","id":"263:216","name":"Created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data. To humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","absoluteBoundingBox":{"x":8162.0,"y":7552.3330078125,"width":640.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":8162.0,"y":7552.3330078125,"width":640.0,"height":104.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,59.0]],"size":{"x":640.0,"y":104.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data. To humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3463":{"type":"TEXT","id":"15:3463","name":"Foundational Understanding","absoluteBoundingBox":{"x":8646.0,"y":2648.33325195312,"width":321.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8647.7216796875,"y":2651.03491210938,"width":316.904296875,"height":23.480224609375},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,0.0]],"size":{"x":321.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Foundational Understanding","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:280":{"type":"TEXT","id":"28:280","name":"Every available channel proved to be a major obstacles for Third Party Callers.","absoluteBoundingBox":{"x":7986.0,"y":10348.3330078125,"width":1152.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":8231.8125,"y":10354.62890625,"width":660.5380859375,"height":17.3857421875},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,210.0]],"size":{"x":1152.0,"y":26.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Every available channel proved to be a major obstacles for Third Party Callers.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:220":{"type":"FRAME","id":"111:220","name":"Frame 13","absoluteBoundingBox":{"x":8786.0,"y":6975.3330078125,"width":352.0,"height":390.0},"isolatedAbsoluteRenderBounds":{"x":8786.0,"y":6975.3330078125,"width":352.0,"height":390.0},"relativeTransform":[[1.0,0.0,864.0],[0.0,1.0,49.0]],"size":{"x":352.0,"y":390.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["111:221","111:222"]},"39:1596":{"type":"TEXT","id":"39:1596","name":"Sample Limitations","absoluteBoundingBox":{"x":8578.0,"y":14029.8330078125,"width":213.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8579.0908203125,"y":14032.53515625,"width":210.4541015625,"height":23.20703125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":213.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Sample Limitations","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3939":{"type":"FRAME","id":"15:3939","name":"Header","absoluteBoundingBox":{"x":7981.5,"y":5156.8330078125,"width":1161.0,"height":263.0},"isolatedAbsoluteRenderBounds":{"x":7981.5,"y":5156.8330078125,"width":1161.0,"height":263.0},"relativeTransform":[[1.0,0.0,59.5],[0.0,1.0,135.5]],"size":{"x":1161.0,"y":263.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["15:3940","15:3941"]},"22:8596":{"type":"FRAME","id":"22:8596","name":"Text","absoluteBoundingBox":{"x":10154.0,"y":9575.6669921875,"width":327.0,"height":71.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":9575.6669921875,"width":327.0,"height":71.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,186.0]],"size":{"x":327.0,"y":71.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":379.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":12.0,"paddingRight":24.0,"paddingBottom":10.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8597"]},"22:8619":{"type":"FRAME","id":"22:8619","name":"Text","absoluteBoundingBox":{"x":8330.0,"y":8258.0,"width":792.0,"height":120.0},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":8258.0,"width":792.0,"height":120.0},"relativeTransform":[[1.0,0.0,328.0],[0.0,1.0,0.1669921875]],"size":{"x":792.0,"y":120.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":0.1669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":6.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8620","22:8621"]},"81:139":{"type":"FRAME","id":"81:139","name":"Frame 11","absoluteBoundingBox":{"x":7986.0,"y":10516.3330078125,"width":352.0,"height":295.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":10516.3330078125,"width":352.0,"height":295.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,84.0]],"size":{"x":352.0,"y":295.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:135","28:282"]},"22:9023":{"type":"FRAME","id":"22:9023","name":"Text","absoluteBoundingBox":{"x":10154.0,"y":10460.6669921875,"width":327.0,"height":77.6342391967773},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":10460.6669921875,"width":327.0,"height":77.6342391967773},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":77.6342391967773},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":193.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":10.0,"paddingRight":24.0,"paddingBottom":10.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:9024"]},"81:135":{"type":"RECTANGLE","id":"81:135","name":"Rectangle 3475048","absoluteBoundingBox":{"x":8107.0,"y":10516.3330078125,"width":110.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":8107.0,"y":10516.3330078125,"width":110.0,"height":110.0},"relativeTransform":[[1.0,0.0,121.0],[0.0,1.0,0.0]],"size":{"x":110.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"f94961f07ce57cc707cb4c8d448a954f0e6b5860","originalImageWidth":582,"originalImageHeight":582,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"81:185":{"type":"TEXT","id":"81:185","name":"CSR Interaction Issues","absoluteBoundingBox":{"x":9817.0,"y":11061.666015625,"width":210.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9818.0654296875,"y":11063.4169921875,"width":207.8994140625,"height":15.46875},"relativeTransform":[[1.0,0.0,7.0],[0.0,1.0,24.0]],"size":{"x":210.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"CSR Interaction Issues","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3266":{"type":"SVG","id":"15:3266","name":"Icon","absoluteBoundingBox":{"x":8610.0,"y":3116.33325195312,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8610.0,"y":3116.33325195312,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"39:1588":{"type":"TEXT","id":"39:1588","name":"Research Limitations","absoluteBoundingBox":{"x":7986.0,"y":13841.8330078125,"width":1152.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":8327.873046875,"y":13850.9296875,"width":469.61328125,"height":37.4150390625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":1152.0,"y":58.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Research Limitations","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":48.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.96,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":57.6000022888184,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:217":{"type":"FRAME","id":"111:217","name":"Text block 1","absoluteBoundingBox":{"x":8386.0,"y":7097.3330078125,"width":352.0,"height":208.0},"isolatedAbsoluteRenderBounds":{"x":8386.0,"y":7097.3330078125,"width":352.0,"height":208.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,122.0]],"size":{"x":352.0,"y":208.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["111:218","111:219"]},"81:151":{"type":"TEXT","id":"81:151","name":"Transfer forms hard to locate Accounts locked (e.g., 'deceased') without context","absoluteBoundingBox":{"x":8386.0,"y":10702.3330078125,"width":352.0,"height":72.0},"isolatedAbsoluteRenderBounds":{"x":8395.50390625,"y":10708.1513671875,"width":335.2470703125,"height":60.357421875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":352.0,"y":72.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Transfer forms hard to locate\nAccounts locked (e.g., 'deceased') without context","lineIndentations":[1,1],"lineTypes":["UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"33:1152":{"type":"TEXT","id":"33:1152","name":"Impact & Outcomes: Sparking Real Change","absoluteBoundingBox":{"x":10154.0,"y":16467.0,"width":327.0,"height":192.0},"isolatedAbsoluteRenderBounds":{"x":10177.2216796875,"y":16474.578125,"width":280.5107421875,"height":185.921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":192.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Impact & Outcomes: Sparking Real Change","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":44.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.88,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8629":{"type":"FRAME","id":"22:8629","name":"Text","absoluteBoundingBox":{"x":8330.0,"y":8595.0283203125,"width":792.0,"height":77.971321105957},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":8595.0283203125,"width":792.0,"height":77.9716796875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,217.528686523438]],"size":{"x":792.0,"y":77.971321105957},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":337.195678710938,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8630"]},"15:3276":{"type":"FRAME","id":"15:3276","name":"Row 5","absoluteBoundingBox":{"x":10154.0,"y":3560.0,"width":327.0,"height":176.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":3560.0,"width":327.0,"height":176.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,507.0]],"size":{"x":327.0,"y":176.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["15:3277","15:3281"]},"15:3268":{"type":"TEXT","id":"15:3268","name":"Frustrations & Pain Points","absoluteBoundingBox":{"x":8646.0,"y":3116.33325195312,"width":289.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8647.7216796875,"y":3119.03491210938,"width":285.9287109375,"height":18.5625},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,0.0]],"size":{"x":289.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Frustrations & Pain Points","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1830":{"type":"FRAME","id":"3:1830","name":"Wrapper","absoluteBoundingBox":{"x":8162.0,"y":1230.33325195312,"width":800.0,"height":170.0},"isolatedAbsoluteRenderBounds":{"x":8162.0,"y":1230.33325195312,"width":800.0,"height":170.0},"relativeTransform":[[1.0,0.0,240.0],[0.0,1.0,80.0]],"size":{"x":800.0,"y":170.0},"fills":[],"strokeAlign":"INSIDE","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisSizingMode":"FIXED","children":["3:1831"]},"81:155":{"type":"TEXT","id":"81:155","name":"Transfer forms hard to locate Accounts locked (e.g., 'deceased') without context","absoluteBoundingBox":{"x":9554.0,"y":11093.666015625,"width":224.0,"height":120.0},"isolatedAbsoluteRenderBounds":{"x":9563.50390625,"y":11099.484375,"width":182.8271484375,"height":108.357421875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":224.0,"y":120.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.519889295101166,"g":0.519889295101166,"b":0.519889295101166,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Transfer forms hard to locate\nAccounts locked (e.g., 'deceased') without context","lineIndentations":[1,1],"lineTypes":["UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1612":{"type":"FRAME","id":"39:1612","name":"Header","absoluteBoundingBox":{"x":9298.0,"y":15558.666015625,"width":736.0,"height":112.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":15558.666015625,"width":736.0,"height":112.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,96.0]],"size":{"x":736.0,"y":112.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["39:1613","39:1614"]},"22:9000":{"type":"RECTANGLE","id":"22:9000","name":"Image","absoluteBoundingBox":{"x":8041.0,"y":8762.5,"width":241.0,"height":234.0},"isolatedAbsoluteRenderBounds":{"x":8022.0,"y":8748.5,"width":279.0,"height":272.0},"relativeTransform":[[1.0,0.0,39.0],[0.0,1.0,19.6669921875]],"size":{"x":241.0,"y":234.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"9488c7f9acf3eb4a9ec2a3d09b2dd54aa7e662c1","originalImageWidth":585,"originalImageHeight":586,"visible":true,"opacity":1.0,"rotation":0.0}],"constraintValues":{"left":{"pixelOffset":39.0,"sizeFraction":0.0},"top":{"pixelOffset":19.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":8.0,"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0799999982118607},"blendMode":"NORMAL","offset":{"x":0.0,"y":5.0},"radius":19.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0599999986588955},"blendMode":"NORMAL","offset":{"x":0.0,"y":0.0},"radius":4.40000009536743,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[32.0,32.0,32.0,32.0],"cornerRadius":32.0},"22:8545":{"type":"FRAME","id":"22:8545","name":"Text","absoluteBoundingBox":{"x":9298.0,"y":7506.00048828125,"width":736.0,"height":57.4493980407715},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":7506.00048828125,"width":736.0,"height":57.4493980407715},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":736.0,"y":57.4493980407715},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":207.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8547"]},"197:3566":{"type":"FRAME","id":"197:3566","name":"Nav","absoluteBoundingBox":{"x":9588.5,"y":148.0,"width":155.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":9588.5,"y":148.0,"width":155.0,"height":23.0},"relativeTransform":[[1.0,0.0,322.5],[0.0,1.0,48.0]],"size":{"x":155.0,"y":23.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","children":["197:3567","197:3568","197:3569"]},"15:3938":{"type":"FRAME","id":"15:3938","name":"Testimonials 1","absoluteBoundingBox":{"x":7922.0,"y":5021.3330078125,"width":1280.0,"height":1243.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":5021.3330078125,"width":1280.0,"height":1243.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,4921.3330078125]],"size":{"x":1280.0,"y":1243.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":48.0,"paddingRight":64.0,"paddingBottom":48.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","itemSpacing":10.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["15:3939","15:3942"]},"32:617":{"type":"RECTANGLE","id":"32:617","name":"Image","absoluteBoundingBox":{"x":9432.0,"y":13427.666015625,"width":468.0,"height":186.0},"isolatedAbsoluteRenderBounds":{"x":9432.0,"y":13427.666015625,"width":468.0,"height":186.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":468.0,"y":186.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"a16ac4ed5972954e5de3047ff51afd95866fa67f","originalImageWidth":724,"originalImageHeight":723,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"17:5289":{"type":"TEXT","id":"17:5289","name":"Why: Identify trends, insights, and patterns from the qualitative data, and to identify opportunities for ideation.","absoluteBoundingBox":{"x":8795.5,"y":5880.99951171875,"width":309.0,"height":69.0},"isolatedAbsoluteRenderBounds":{"x":8795.80078125,"y":5885.81787109375,"width":288.611328125,"height":61.45458984375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,390.666656494141]],"size":{"x":309.0,"y":69.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":390.666656494141,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":2,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[8,8,8,8],"characters":"Why: Identify trends, insights, and patterns from the qualitative data, and to identify opportunities for ideation.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"8":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"17:5283":{"type":"FRAME","id":"17:5283","name":"Author","absoluteBoundingBox":{"x":8795.5,"y":5522.3330078125,"width":309.0,"height":60.0},"isolatedAbsoluteRenderBounds":{"x":8795.5,"y":5522.3330078125,"width":309.0,"height":156.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":309.0,"y":60.0},"fills":[],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":32.0,"sizeFraction":0.0}},"strokeAlign":"INSIDE","layoutGrow":1.0,"gridChildHorizontalAlign":"CENTER","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:115","17:5285"]},"39:1607":{"type":"TEXT","id":"39:1607","name":"Affinity diagramming largely done alone; collaboration could yield richer insights.","absoluteBoundingBox":{"x":8578.0,"y":14213.8330078125,"width":560.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":8578.3974609375,"y":14219.6513671875,"width":541.7021484375,"height":39.6357421875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":560.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Affinity diagramming largely done alone; collaboration could yield richer insights.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"81:149":{"type":"FRAME","id":"81:149","name":"Text block 1","absoluteBoundingBox":{"x":8386.0,"y":10638.3330078125,"width":352.0,"height":136.0},"isolatedAbsoluteRenderBounds":{"x":8386.0,"y":10638.3330078125,"width":352.0,"height":136.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,122.0]],"size":{"x":352.0,"y":136.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["81:150","81:151"]},"33:1143":{"type":"FRAME","id":"33:1143","name":"Text","absoluteBoundingBox":{"x":7986.0,"y":12655.3330078125,"width":1152.0,"height":129.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":12655.3330078125,"width":1152.0,"height":129.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,120.0]],"size":{"x":1152.0,"y":129.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["33:1144","33:1145"]},"3:1889":{"type":"TEXT","id":"3:1889","name":"Computershare faced significant call center strain due to a high volume of Third-Party Callers (TPCs) who couldn't authenticate via the automated phone system (IVR), leading to increased costs and potential user dissatisfaction.","absoluteBoundingBox":{"x":10154.0,"y":1193.0,"width":327.0,"height":138.0},"isolatedAbsoluteRenderBounds":{"x":10166.26953125,"y":1197.81823730469,"width":302.5703125,"height":130.454467773438},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,168.0]],"size":{"x":327.0,"y":138.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Computershare faced significant call center strain due to a high volume of Third-Party Callers (TPCs) who couldn't authenticate via the automated phone system (IVR), leading to increased costs and potential user dissatisfaction.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:296":{"type":"FRAME","id":"28:296","name":"Text block 1","absoluteBoundingBox":{"x":9298.0,"y":11037.666015625,"width":224.0,"height":224.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":11037.666015625,"width":224.0,"height":224.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,122.0]],"size":{"x":224.0,"y":224.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["28:297","28:298"]},"17:5299":{"type":"FRAME","id":"17:5299","name":"Author","absoluteBoundingBox":{"x":10960.0,"y":6365.0,"width":308.0,"height":60.0},"isolatedAbsoluteRenderBounds":{"x":10960.0,"y":6365.0,"width":308.0,"height":156.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":308.0,"y":60.0},"fills":[],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":32.0,"sizeFraction":0.0}},"strokeAlign":"INSIDE","layoutGrow":1.0,"gridChildHorizontalAlign":"CENTER","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:120","17:5301"]},"44:8":{"type":"TEXT","id":"44:8","name":"1","absoluteBoundingBox":{"x":8046.0,"y":9855.3330078125,"width":16.0,"height":42.0},"isolatedAbsoluteRenderBounds":{"x":8047.796875,"y":9865.060546875,"width":10.38623046875,"height":23.2724609375},"relativeTransform":[[1.0,0.0,111.0],[0.0,1.0,47.0]],"size":{"x":16.0,"y":42.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"1","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"254:6228":{"type":"TEXT","id":"254:6228","name":"< back to projects","absoluteBoundingBox":{"x":7986.0,"y":14449.8330078125,"width":1080.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":7988.24169921875,"y":14454.53515625,"width":203.12841796875,"height":23.20703125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":1080.0,"y":29.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"top":{"pixelOffset":0.0,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"<  back to projects","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","hyperlink":{"type":"NODE","nodeID":"/"},"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":28.8000011444092,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1267":{"type":"TEXT","id":"39:1267","name":"Advocacy for UXR","absoluteBoundingBox":{"x":8602.0,"y":13441.3330078125,"width":315.0,"height":35.0},"isolatedAbsoluteRenderBounds":{"x":8658.8173828125,"y":13449.060546875,"width":201.404296875,"height":23.181640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":315.0,"y":35.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Advocacy for UXR","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":34.8000030517578,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1355":{"type":"TEXT","id":"39:1355","name":"Improve Form Usability: Simplify language, clarify requirements, add clearer options (e.g., \"sell all shares\").","absoluteBoundingBox":{"x":8284.0,"y":11995.3330078125,"width":588.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":8284.84375,"y":12000.494140625,"width":580.65625,"height":42.7255859375},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":588.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,0,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Improve Form Usability: Simplify language, clarify requirements, add clearer options (e.g., \"sell all shares\").","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"17:5229":{"type":"FRAME","id":"17:5229","name":"Card 6","absoluteBoundingBox":{"x":8375.5,"y":5490.3330078125,"width":373.0,"height":578.0},"isolatedAbsoluteRenderBounds":{"x":8343.5,"y":5470.3330078125,"width":437.0,"height":642.0},"relativeTransform":[[1.0,0.0,399.5],[0.0,1.0,60.5]],"size":{"x":373.0,"y":578.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0399999991059303},"blendMode":"NORMAL","offset":{"x":0.0,"y":12.0},"radius":32.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"GRID","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","gridColumnCount":1,"gridRowCount":3,"gridRowGap":24.0,"gridColumnGap":24.0,"gridColumnsSizing":"repeat(1,minmax(0,1fr))","gridRowsSizing":"repeat(3,minmax(0,1fr))","children":["17:5230","17:5235","17:5236"]},"39:1241":{"type":"FRAME","id":"39:1241","name":"Body","absoluteBoundingBox":{"x":9456.0,"y":14851.666015625,"width":420.0,"height":96.0},"isolatedAbsoluteRenderBounds":{"x":9456.0,"y":14851.666015625,"width":420.0,"height":96.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,42.0]],"size":{"x":420.0,"y":96.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":15.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1242","39:1243"]},"3:1822":{"type":"FRAME","id":"3:1822","name":"Header","absoluteBoundingBox":{"x":7922.0,"y":100.0,"width":1280.0,"height":477.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":100.0,"width":1280.0,"height":477.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":1280.0,"y":477.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":240.0,"paddingBottom":80.0,"paddingLeft":240.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["197:3551","3:1823","3:1824"]},"22:8632":{"type":"TEXT","id":"22:8632","name":"\"This process is bullsh*t. I wanna make sure I got this right so I don't get rejected again.\"","absoluteBoundingBox":{"x":8034.0,"y":8529.0,"width":254.0,"height":69.0},"isolatedAbsoluteRenderBounds":{"x":8038.83544921875,"y":8533.693359375,"width":245.56494140625,"height":61.7607421875},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,16.0]],"size":{"x":254.0,"y":69.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"This process is bullsh*t. I wanna make sure I got this right so I don't get rejected again.\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5236":{"type":"TEXT","id":"17:5236","name":"Why: To triangulate findings from call observations with the nuanced perspectives of frontline staff who directly interacted with TPCs daily.","absoluteBoundingBox":{"x":8407.5,"y":5880.99951171875,"width":309.0,"height":92.0},"isolatedAbsoluteRenderBounds":{"x":8407.80078125,"y":5885.81787109375,"width":281.580078125,"height":84.45458984375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,390.666656494141]],"size":{"x":309.0,"y":92.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":390.666656494141,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":2,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[8,8,8,8],"characters":"Why: To triangulate findings from call observations with the nuanced perspectives of frontline staff who directly interacted with TPCs daily.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"8":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"17:5235":{"type":"TEXT","id":"17:5235","name":"What: Conducted ten 30-minute semi-structured interviews with CSRs to understand their perceptions of TPC volume, caller types, common goals, tasks, and pain points.","absoluteBoundingBox":{"x":8407.5,"y":5701.66650390625,"width":309.0,"height":115.0},"isolatedAbsoluteRenderBounds":{"x":8407.80078125,"y":5706.564453125,"width":293.279296875,"height":107.375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,211.33332824707]],"size":{"x":309.0,"y":115.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":211.33332824707,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":1,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[8,8,8,8,8],"characters":"What: Conducted ten 30-minute semi-structured interviews with CSRs to understand their perceptions of TPC volume, caller types, common goals, tasks, and pain points.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"8":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"44:3":{"type":"TEXT","id":"44:3","name":"2","absoluteBoundingBox":{"x":9655.5,"y":9818.666015625,"width":21.0,"height":42.0},"isolatedAbsoluteRenderBounds":{"x":9657.5810546875,"y":9828.0751953125,"width":16.818359375,"height":23.5908203125},"relativeTransform":[[1.0,0.0,111.5],[0.0,1.0,25.0]],"size":{"x":21.0,"y":42.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"2","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"39:1638":{"type":"TEXT","id":"39:1638","name":"Research Limitations","absoluteBoundingBox":{"x":10154.0,"y":18902.0,"width":327.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":10161.4150390625,"y":18908.3984375,"width":313.076171875,"height":24.943359375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":38.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Research Limitations","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":38.4000015258789,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:311":{"type":"TEXT","id":"28:311","name":"IVR Issues","absoluteBoundingBox":{"x":10269.0,"y":13283.5,"width":97.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10270.4345703125,"y":13285.9541015625,"width":94.537109375,"height":14.7587890625},"relativeTransform":[[1.0,0.0,107.0],[0.0,1.0,24.0]],"size":{"x":97.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"IVR Issues","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5230":{"type":"FRAME","id":"17:5230","name":"Author","absoluteBoundingBox":{"x":8407.5,"y":5522.3330078125,"width":309.0,"height":60.0},"isolatedAbsoluteRenderBounds":{"x":8407.5,"y":5522.3330078125,"width":309.0,"height":156.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":309.0,"y":60.0},"fills":[],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":32.0,"sizeFraction":0.0}},"strokeAlign":"INSIDE","layoutGrow":1.0,"gridChildHorizontalAlign":"CENTER","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["17:5231","17:5232"]},"22:8604":{"type":"TEXT","id":"22:8604","name":"\"I'm too old for the automated system.” “It's so nice to finally speak to a person.\"","absoluteBoundingBox":{"x":8034.0,"y":8044.0,"width":254.0,"height":115.0},"isolatedAbsoluteRenderBounds":{"x":8041.82470703125,"y":8048.818359375,"width":239.37060546875,"height":107.45458984375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,16.0]],"size":{"x":254.0,"y":115.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"I'm too old for the automated system.”\n\n“It's so nice to finally speak to a person.\"","lineIndentations":[0,0,0],"lineTypes":["NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"138:53":{"type":"TEXT","id":"138:53","name":"Team Structure Sole Researcher","absoluteBoundingBox":{"x":8638.0,"y":516.5,"width":108.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":8638.5283203125,"y":520.653381347656,"width":106.9501953125,"height":29.015625},"relativeTransform":[[1.0,0.0,476.0],[0.0,1.0,12.0]],"size":{"x":108.0,"y":38.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3],"characters":"Team Structure\nSole Researcher","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"3":{"fontSize":14.0,"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"15:3473":{"type":"SVG","id":"15:3473","name":"Icon","absoluteBoundingBox":{"x":10178.0,"y":3077.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10178.0,"y":3077.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"6:2894":{"type":"TEXT","id":"6:2894","name":"Operational Efficiency: Understanding TPC needs could lead to more efficient processes across service channels","absoluteBoundingBox":{"x":8306.5,"y":1972.33325195312,"width":543.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":8307.4072265625,"y":1977.49450683594,"width":541.0703125,"height":42.5205078125},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":543.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,0,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Operational Efficiency: Understanding TPC needs could lead to more efficient processes across service channels","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"17:5233":{"type":"TEXT","id":"17:5233","name":"Call Rep Interviews","absoluteBoundingBox":{"x":8407.5,"y":5618.3330078125,"width":309.0,"height":36.0},"isolatedAbsoluteRenderBounds":{"x":8453.1005859375,"y":5627.03466796875,"width":218.1181640625,"height":23.20751953125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":309.0,"y":36.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Call Rep Interviews","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","paragraphSpacing":16.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.12,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":36.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:5000":{"type":"TEXT","id":"16:5000","name":"WHERE are there opportunities to improve self-service for TPCs?","absoluteBoundingBox":{"x":8578.0,"y":4076.33325195312,"width":560.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8578.3291015625,"y":4082.1513671875,"width":490.560546875,"height":15.45458984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":560.0,"y":24.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHERE are there opportunities to improve self-service for TPCs?","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1236":{"type":"TEXT","id":"39:1236","name":"Led to subsequent activities like Service Blueprinting workshops and Heuristic Evaluations.","absoluteBoundingBox":{"x":8207.0,"y":13514.3330078125,"width":315.0,"height":75.0},"isolatedAbsoluteRenderBounds":{"x":8212.1396484375,"y":13519.7177734375,"width":304.2880859375,"height":63.8330078125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,78.0]],"size":{"x":315.0,"y":75.0},"fills":[{"opacity":0.5,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Led to subsequent activities like Service Blueprinting workshops and Heuristic Evaluations.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"32:571":{"type":"FRAME","id":"32:571","name":"Body","absoluteBoundingBox":{"x":7986.0,"y":13024.3330078125,"width":363.0,"height":200.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":13024.3330078125,"width":363.0,"height":200.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,158.0]],"size":{"x":363.0,"y":200.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["32:572"]},"22:8992":{"type":"FRAME","id":"22:8992","name":"Text","absoluteBoundingBox":{"x":8330.0,"y":8924.6513671875,"width":792.0,"height":76.8413009643555},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":8924.6513671875,"width":792.0,"height":76.8413009643555},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,62.151050567627]],"size":{"x":792.0,"y":76.8413009643555},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":181.818042755127,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8993"]},"17:5231":{"type":"RECTANGLE","id":"17:5231","name":"Image","absoluteBoundingBox":{"x":8522.0,"y":5522.3330078125,"width":80.0,"height":80.0},"targetAspectRatio":{"x":48.0,"y":48.0},"isolatedAbsoluteRenderBounds":{"x":8522.0,"y":5522.3330078125,"width":80.0,"height":80.0},"relativeTransform":[[1.0,0.0,114.5],[0.0,1.0,0.0]],"size":{"x":80.0,"y":80.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"0ea17d1da178a9e16457fe8efe71ffcd441210ce","originalImageWidth":598,"originalImageHeight":599,"visible":true,"opacity":1.0,"rotation":0.0},{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.444710105657578,"g":0.736666142940521,"b":0.125383213162422,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[8.0,8.0,8.0,8.0],"cornerRadius":8.0},"17:5092":{"type":"FRAME","id":"17:5092","name":"Author","absoluteBoundingBox":{"x":8019.5,"y":5522.3330078125,"width":309.0,"height":60.0},"isolatedAbsoluteRenderBounds":{"x":8019.5,"y":5522.3330078125,"width":309.0,"height":156.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":309.0,"y":60.0},"fills":[],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":32.0,"sizeFraction":0.0}},"strokeAlign":"INSIDE","layoutGrow":1.0,"gridChildHorizontalAlign":"CENTER","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:129","17:5094"]},"42:2150":{"type":"TEXT","id":"42:2150","name":"Understand Forms","absoluteBoundingBox":{"x":8220.0,"y":9897.3330078125,"width":176.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":8221.7177734375,"y":9902.787109375,"width":173.130859375,"height":14.7587890625},"relativeTransform":[[1.0,0.0,31.0],[0.0,1.0,89.0]],"size":{"x":176.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","maxHeight":100.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Understand Forms","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.0,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"111:235":{"type":"TEXT","id":"111:235","name":"The largest segment consisted of family members, typically surviving spouses (often older), children, or grandchildren. A large portion, particularly surviving spouses, tended to be older and less tech-savvy.","absoluteBoundingBox":{"x":9554.0,"y":6657.66650390625,"width":224.0,"height":216.0},"isolatedAbsoluteRenderBounds":{"x":9554.3974609375,"y":6664.0302734375,"width":221.451171875,"height":206.9091796875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":224.0,"y":216.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.519889295101166,"g":0.519889295101166,"b":0.519889295101166,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The largest segment consisted of family members, typically surviving spouses (often older), children, or grandchildren.\n\nA large portion, particularly surviving spouses, tended to be older and less tech-savvy.","lineIndentations":[0,0,0],"lineTypes":["NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3943":{"type":"FRAME","id":"15:3943","name":"Card 1","absoluteBoundingBox":{"x":7987.5,"y":5490.3330078125,"width":373.0,"height":578.0},"isolatedAbsoluteRenderBounds":{"x":7955.5,"y":5470.3330078125,"width":437.0,"height":642.0},"relativeTransform":[[1.0,0.0,11.5],[0.0,1.0,60.5]],"size":{"x":373.0,"y":578.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0399999991059303},"blendMode":"NORMAL","offset":{"x":0.0,"y":12.0},"radius":32.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"GRID","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","gridColumnCount":1,"gridRowCount":3,"gridRowGap":24.0,"gridColumnGap":24.0,"gridColumnsSizing":"repeat(1,minmax(0,1fr))","gridRowsSizing":"repeat(3,minmax(0,1fr))","children":["17:5092","17:5030","17:5025"]},"44:35":{"type":"TEXT","id":"44:35","name":"3","absoluteBoundingBox":{"x":9655.0,"y":9989.666015625,"width":22.0,"height":42.0},"isolatedAbsoluteRenderBounds":{"x":9657.1123046875,"y":9999.0751953125,"width":17.794921875,"height":23.9091796875},"relativeTransform":[[1.0,0.0,111.0],[0.0,1.0,25.0]],"size":{"x":22.0,"y":42.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"3","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"28:278":{"type":"FRAME","id":"28:278","name":"Headline","absoluteBoundingBox":{"x":7986.0,"y":10258.3330078125,"width":1152.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":10258.3330078125,"width":1152.0,"height":58.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,120.0]],"size":{"x":1152.0,"y":58.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["28:279"]},"17:5025":{"type":"TEXT","id":"17:5025","name":"Why: A non-intrusive way to observe real user behavior, hear their language, and identify pain points as they navigated the IVR and interacted with CSRs. Crucial given the constraints on direct user contact.","absoluteBoundingBox":{"x":8019.5,"y":5880.99951171875,"width":309.0,"height":138.0},"isolatedAbsoluteRenderBounds":{"x":8019.80126953125,"y":5885.8974609375,"width":293.08740234375,"height":127.29541015625},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,390.666656494141]],"size":{"x":309.0,"y":138.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":390.666656494141,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":2,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[8,8,8,8],"characters":"Why: A non-intrusive way to observe real user behavior, hear their language, and identify pain points as they navigated the IVR and interacted with CSRs. Crucial given the constraints on direct user contact.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"8":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"26:10309":{"type":"TEXT","id":"26:10309","name":"\"This process is bullsh*t. I wanna make sure I got this right so I don't get rejected again.\"","absoluteBoundingBox":{"x":10197.0,"y":9851.6669921875,"width":254.0,"height":69.0},"isolatedAbsoluteRenderBounds":{"x":10197.0,"y":9851.6669921875,"width":254.0,"height":69.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,16.0]],"size":{"x":254.0,"y":69.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"This process is bullsh*t. I wanna make sure I got this right so I don't get rejected again.\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4700":{"type":"TEXT","id":"16:4700","name":"WHAT","absoluteBoundingBox":{"x":10162.0,"y":4723.0,"width":60.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10162.390625,"y":4725.45458984375,"width":58.5439453125,"height":14.54541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":60.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHAT","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8998":{"type":"FRAME","id":"22:8998","name":"Text","absoluteBoundingBox":{"x":8002.0,"y":8998.0,"width":318.0,"height":150.0},"isolatedAbsoluteRenderBounds":{"x":8002.0,"y":8998.0,"width":318.0,"height":150.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,255.1669921875]],"size":{"x":318.0,"y":150.0},"fills":[],"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"top":{"pixelOffset":255.1669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":16.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8999"]},"16:4952":{"type":"TEXT","id":"16:4952","name":"WHO","absoluteBoundingBox":{"x":10162.0,"y":4339.0,"width":50.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10162.390625,"y":4341.255859375,"width":48.2607421875,"height":14.94287109375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":50.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHO","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"197:3569":{"type":"TEXT","id":"197:3569","name":"Contact","absoluteBoundingBox":{"x":9775.5,"y":148.0,"width":61.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":9775.5,"y":148.0,"width":61.0,"height":23.0},"relativeTransform":[[1.0,0.0,187.0],[0.0,1.0,0.0]],"size":{"x":61.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Contact","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3941":{"type":"TEXT","id":"15:3941","name":"I primarily used qualitative methods. My main approach involved extensive Call Listening, through a tool we had known as Service Observe. In addition to listening to calls, I also conducted interviews with Customer Service Representatives (Call Reps). This allowed me to triangulate findings from call observations with the nuanced perspectives of those on the front lines directly interacting with users.","absoluteBoundingBox":{"x":7981.5,"y":5230.8330078125,"width":1161.0,"height":232.0},"isolatedAbsoluteRenderBounds":{"x":7984.2138671875,"y":5237.705078125,"width":1156.0205078125,"height":164.4462890625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,74.0]],"size":{"x":1161.0,"y":232.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"I primarily used qualitative methods. My main approach involved extensive Call Listening, through a tool we had known as Service Observe.\n\nIn addition to listening to calls, I also conducted interviews with Customer Service Representatives (Call Reps). This allowed me to triangulate findings from call observations with the nuanced perspectives of those on the front lines directly interacting with users.\n\n","lineIndentations":[0,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:224":{"type":"TEXT","id":"111:224","name":"Brokers, Financial Advisors, and sometimes Attorneys also formed a key TPC segment.","absoluteBoundingBox":{"x":8786.0,"y":7161.3330078125,"width":352.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":8786.3974609375,"y":7167.23095703125,"width":327.2685546875,"height":39.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":352.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Brokers, Financial Advisors, and sometimes Attorneys also formed a key TPC segment.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1202":{"type":"FRAME","id":"39:1202","name":"Body","absoluteBoundingBox":{"x":8800.0,"y":13057.8330078125,"width":314.0,"height":133.0},"isolatedAbsoluteRenderBounds":{"x":8800.0,"y":13057.8330078125,"width":314.0,"height":133.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,33.5]],"size":{"x":314.0,"y":133.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":15.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1203","39:1204"]},"6:2946":{"type":"TEXT","id":"6:2946","name":"Eyebrow","absoluteBoundingBox":{"x":7986.0,"y":2316.83325195312,"width":1152.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":8387.703125,"y":2323.70532226562,"width":348.162109375,"height":19.21875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,74.0]],"size":{"x":1152.0,"y":29.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"A Deep Dive into the TPC Experience","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"42:2183":{"type":"TEXT","id":"42:2183","name":"\"Correct form? Online?\"","absoluteBoundingBox":{"x":10227.0,"y":11826.5,"width":181.0,"height":82.0},"isolatedAbsoluteRenderBounds":{"x":10257.9951171875,"y":11830.7958984375,"width":119.6484375,"height":36.90234375},"relativeTransform":[[1.0,0.0,30.0],[0.0,1.0,107.5]],"size":{"x":181.0,"y":82.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"Correct form? Online?\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.3999996185303,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1837":{"type":"FRAME","id":"3:1837","name":"Quote","absoluteBoundingBox":{"x":7922.0,"y":4220.3330078125,"width":1280.0,"height":801.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":4220.3330078125,"width":1280.0,"height":801.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,4120.3330078125]],"size":{"x":1280.0,"y":801.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"individualStrokeWeights":{"top":0.0,"right":0.0,"bottom":1.5,"left":0.0},"effects":[],"boundVariables":{"individualStrokeWeights":{"BORDER_BOTTOM_WEIGHT":{"type":"VARIABLE_ALIAS","id":"VariableID:83bb4e0a279d531c1b8fb210d760aec9ddeae4dc/855:173"}}},"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":80.0,"paddingRight":240.0,"paddingBottom":80.0,"paddingLeft":240.0,"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["75:111","3:1838","16:5020"]},"15:3277":{"type":"FRAME","id":"15:3277","name":"Header","absoluteBoundingBox":{"x":10178.0,"y":3584.0,"width":253.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10178.0,"y":3584.0,"width":253.0,"height":24.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":253.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["15:3278","15:3280"]},"16:5020":{"type":"TEXT","id":"16:5020","name":"Computershare had very little foundational understanding of their users, in large part, because Computershare is a B2B2C organization, meaning that our customers were actually the large companies that issue the stock, not the people who use the products on a day to day basis. Historically there had just been a lot of red tape around the idea of speaking to the end users. So I had to take a more indirect approach...","absoluteBoundingBox":{"x":8162.0,"y":4685.3330078125,"width":800.0,"height":232.0},"isolatedAbsoluteRenderBounds":{"x":8162.58251953125,"y":4692.10595703125,"width":788.79638671875,"height":193.31787109375},"relativeTransform":[[1.0,0.0,240.0],[0.0,1.0,465.0]],"size":{"x":800.0,"y":232.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1],"characters":"Computershare had very little foundational understanding of their users, in large part, because Computershare is a B2B2C organization, meaning that our customers were actually the large companies that issue the stock, not the people who use the products on a day to day basis. Historically there had just been a lot of red tape around the idea of speaking to the end users. \n\nSo I had to take a more indirect approach...\n","lineIndentations":[0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"15:3196":{"type":"TEXT","id":"15:3196","name":"The User Journey","absoluteBoundingBox":{"x":10214.0,"y":3418.0,"width":151.0,"height":18.0},"isolatedAbsoluteRenderBounds":{"x":10214.7158203125,"y":3420.9091796875,"width":149.087890625,"height":16.772705078125},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,3.0]],"size":{"x":151.0,"y":18.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The User Journey","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.27,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":18.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5095":{"type":"TEXT","id":"17:5095","name":"Call Listening","absoluteBoundingBox":{"x":8019.5,"y":5618.3330078125,"width":309.0,"height":36.0},"isolatedAbsoluteRenderBounds":{"x":8097.6484375,"y":5627.03466796875,"width":152.4052734375,"height":23.47998046875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":309.0,"y":36.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Call Listening","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","paragraphSpacing":16.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.12,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":36.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"138:55":{"type":"TEXT","id":"138:55","name":"Team Structure Sole Researcher","absoluteBoundingBox":{"x":10362.5,"y":593.0,"width":108.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":10363.3330078125,"y":597.153381347656,"width":106.7626953125,"height":29.015625},"relativeTransform":[[1.0,0.0,198.0],[0.0,1.0,0.0]],"size":{"x":108.0,"y":38.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3],"characters":"Team Structure\nSole Researcher","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"3":{"fontSize":14.0,"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"15:3548":{"type":"TEXT","id":"15:3548","name":"Identify opportunities to improve self-service and provide tailored experiences.","absoluteBoundingBox":{"x":9706.0,"y":3253.66650390625,"width":304.0,"height":78.0},"isolatedAbsoluteRenderBounds":{"x":9706.84375,"y":3259.9619140625,"width":277.0595703125,"height":69.386474609375},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,60.0]],"size":{"x":304.0,"y":78.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Identify opportunities to improve self-service and provide tailored experiences.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:10307":{"type":"TEXT","id":"26:10307","name":"\"This process is bullsht. I wanna make sure I got this right so I don't get rejected again.\"","absoluteBoundingBox":{"x":8026.0,"y":8527.0,"width":257.0,"height":34.0},"isolatedAbsoluteRenderBounds":{"x":8026.0,"y":8527.0,"width":257.0,"height":34.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,14.0]],"size":{"x":257.0,"y":34.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"This process is bullsht. I wanna make sure I got this right so I don't get rejected again.\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"138:48":{"type":"TEXT","id":"138:48","name":"Timeframe 1 month","absoluteBoundingBox":{"x":8529.0,"y":516.5,"width":62.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":8529.5283203125,"y":520.363647460938,"width":60.3447265625,"height":29.2904663085938},"relativeTransform":[[1.0,0.0,367.0],[0.0,1.0,12.0]],"size":{"x":62.0,"y":38.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,3,3,3,3,3,3,3],"characters":"Timeframe\n1 month","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"3":{"fontSize":14.0,"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"6:2564":{"type":"FRAME","id":"6:2564","name":"Feature list","absoluteBoundingBox":{"x":8229.5,"y":1693.33325195312,"width":665.0,"height":344.0},"isolatedAbsoluteRenderBounds":{"x":8229.5,"y":1693.33325195312,"width":665.0,"height":344.0},"relativeTransform":[[1.0,0.0,67.5],[0.0,1.0,165.0]],"size":{"x":665.0,"y":344.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisSizingMode":"FIXED","children":["6:2565","6:2569","6:2573","6:2891"]},"17:5302":{"type":"TEXT","id":"17:5302","name":"Affinity Diagramming","absoluteBoundingBox":{"x":10960.0,"y":6461.0,"width":308.0,"height":36.0},"isolatedAbsoluteRenderBounds":{"x":10992.833984375,"y":6469.70166015625,"width":241.34375,"height":23.47998046875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":308.0,"y":36.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Affinity Diagramming","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","paragraphSpacing":16.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.12,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":36.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:4287":{"type":"FRAME","id":"15:4287","name":"Column 3","absoluteBoundingBox":{"x":8578.0,"y":3772.33325195312,"width":560.0,"height":328.0},"isolatedAbsoluteRenderBounds":{"x":8578.0,"y":3772.33325195312,"width":560.0,"height":328.0},"relativeTransform":[[1.0,0.0,592.0],[0.0,1.0,0.0]],"size":{"x":560.0,"y":328.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["16:4693","16:4835","16:4998"]},"3:1829":{"type":"FRAME","id":"3:1829","name":"Text block 1","absoluteBoundingBox":{"x":7922.0,"y":1150.33325195312,"width":1280.0,"height":330.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":1150.33325195312,"width":1280.0,"height":330.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,1050.33325195312]],"size":{"x":1280.0,"y":330.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":80.0,"paddingRight":240.0,"paddingBottom":80.0,"paddingLeft":240.0,"layoutMode":"HORIZONTAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["3:1830"]},"39:1564":{"type":"TEXT","id":"39:1564","name":"Recommendations","absoluteBoundingBox":{"x":8207.0,"y":11819.3330078125,"width":710.0,"height":53.0},"isolatedAbsoluteRenderBounds":{"x":8351.83984375,"y":11826.4296875,"width":421.6796875,"height":37.4150390625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":710.0,"y":53.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Recommendations","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":48.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.96,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":52.8000030517578,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8995":{"type":"TEXT","id":"22:8995","name":"Tech Savviness: High. Completed transfers many times, prefers electronic processing, presses '0' repeatedly to reach a CSR.","absoluteBoundingBox":{"x":8362.0,"y":9014.4775390625,"width":728.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8362.6396484375,"y":9020.638671875,"width":631.10546875,"height":43.7255859375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,12.9856605529785]],"size":{"x":728.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Tech Savviness: High. Completed transfers many times, prefers electronic processing, presses '0' repeatedly to reach a CSR.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"16:4693":{"type":"FRAME","id":"16:4693","name":"Text block 6","absoluteBoundingBox":{"x":8578.0,"y":3772.33325195312,"width":560.0,"height":88.0},"isolatedAbsoluteRenderBounds":{"x":8578.0,"y":3772.33325195312,"width":560.0,"height":88.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":560.0,"y":88.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["16:4694","16:4695"]},"15:3187":{"type":"FRAME","id":"15:3187","name":"Header","absoluteBoundingBox":{"x":9706.0,"y":2835.66650390625,"width":203.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9706.0,"y":2835.66650390625,"width":203.0,"height":24.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":203.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["15:3188","15:3190"]},"17:5298":{"type":"FRAME","id":"17:5298","name":"Card 7","absoluteBoundingBox":{"x":10928.0,"y":6333.0,"width":372.0,"height":579.0},"isolatedAbsoluteRenderBounds":{"x":10896.0,"y":6313.0,"width":436.0,"height":643.0},"relativeTransform":[[1.0,0.0,774.0],[0.0,1.0,60.0]],"size":{"x":372.0,"y":579.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0399999991059303},"blendMode":"NORMAL","offset":{"x":0.0,"y":12.0},"radius":32.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"GRID","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","gridColumnCount":1,"gridRowCount":3,"gridRowGap":24.0,"gridColumnGap":24.0,"gridColumnsSizing":"repeat(1,minmax(0,1fr))","gridRowsSizing":"repeat(3,minmax(0,1fr))","children":["17:5299","17:5304","17:5305"]},"15:3049":{"type":"FRAME","id":"15:3049","name":"Text list 1","absoluteBoundingBox":{"x":7922.0,"y":2504.33325195312,"width":1280.0,"height":958.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":2504.33325195312,"width":1280.0,"height":958.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,2404.33325195312]],"size":{"x":1280.0,"y":958.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1280.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":120.0,"paddingRight":64.0,"paddingBottom":120.0,"paddingLeft":64.0,"clipsContent":true,"layoutMode":"HORIZONTAL","itemSpacing":48.0,"primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["15:3050","15:3052"]},"22:8616":{"type":"GROUP","id":"22:8616","name":"Group 1","absoluteBoundingBox":{"x":8330.0,"y":7892.5,"width":792.0,"height":295.500122070312},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":7892.5,"width":792.0,"height":295.500122070312},"relativeTransform":[[1.0,0.0,328.0],[0.0,1.0,119.6669921875]],"size":{"x":792.0,"y":295.500122070312},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":119.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["22:8542","22:8559","22:8570","22:8592"]},"22:8657":{"type":"TEXT","id":"22:8657","name":"Background: Calling on behalf of his grandmother regarding old stock certificates. Grandmother has poor memory, making authentication difficult.","absoluteBoundingBox":{"x":10178.0,"y":9905.6630859375,"width":279.0,"height":68.0},"isolatedAbsoluteRenderBounds":{"x":10178.5498046875,"y":9909.5263671875,"width":256.4443359375,"height":60.28125},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,1.99610900878906]],"size":{"x":279.0,"y":68.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[11,11,11,11,11,11,11,11,11,11,11],"characters":"Background: Calling on behalf of his grandmother regarding old stock certificates. Grandmother has poor memory, making authentication difficult.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"11":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontSize":12.0,"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"81:182":{"type":"TEXT","id":"81:182","name":"\"Bouncing\" callers back to IVR Information loss upon transfer Strong need for \"hand-holding\"","absoluteBoundingBox":{"x":8786.0,"y":10702.3330078125,"width":352.0,"height":72.0},"isolatedAbsoluteRenderBounds":{"x":8795.50390625,"y":10708.23046875,"width":249.8876953125,"height":63.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":352.0,"y":72.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"Bouncing\" callers back to IVR\nInformation loss upon transfer\nStrong need for \"hand-holding\"","lineIndentations":[1,1,1],"lineTypes":["UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2693":{"type":"TEXT","id":"6:2693","name":"Enhanced Brand Perception: A smoother, more empathetic experience improves the overall brand image","absoluteBoundingBox":{"x":9420.0,"y":1729.16662597656,"width":524.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":9420.84375,"y":1734.32788085938,"width":502.021484375,"height":42.72509765625},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":524.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Enhanced Brand Perception: A smoother, more empathetic experience improves the overall brand image","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"44:7":{"type":"FRAME","id":"44:7","name":"Frame 7","absoluteBoundingBox":{"x":7935.0,"y":9808.3330078125,"width":238.0,"height":200.0},"isolatedAbsoluteRenderBounds":{"x":7935.0,"y":9808.3330078125,"width":238.0,"height":200.0},"relativeTransform":[[1.0,0.0,13.0],[0.0,1.0,32.0]],"size":{"x":238.0,"y":200.0},"fills":[{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.268015891313553,"g":0.125383213162422,"b":0.736666142940521,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[30.0,30.0,30.0,30.0],"cornerRadius":30.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["44:8","44:9","44:10"]},"6:2891":{"type":"FRAME","id":"6:2891","name":"Feature","absoluteBoundingBox":{"x":8229.5,"y":1957.33325195312,"width":665.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":8229.5,"y":1957.33325195312,"width":665.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,264.0]],"size":{"x":665.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["6:2892","6:2894"]},"15:3188":{"type":"SVG","id":"15:3188","name":"Icon","absoluteBoundingBox":{"x":9706.0,"y":2835.66650390625,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9706.0,"y":2835.66650390625,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"197:3553":{"type":"TEXT","id":"197:3553","name":"Resume","absoluteBoundingBox":{"x":8578.5,"y":167.5,"width":61.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":8579.869140625,"y":172.863632202148,"width":58.796875,"height":11.8125},"relativeTransform":[[1.0,0.0,94.0],[0.0,1.0,0.0]],"size":{"x":61.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Resume","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","hyperlink":{"type":"URL","url":"https://drive.google.com/file/d/1tPNAzxybV-1su9GbhQYbN6e3kb_ivMnk/view?usp=sharing","openInNewTab":false},"paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4939":{"type":"TEXT","id":"16:4939","name":"WHO are the TPCs? (Breakdown, knowledge, capabilities)","absoluteBoundingBox":{"x":7986.0,"y":3836.33325195312,"width":560.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":7986.32958984375,"y":3841.27075195312,"width":435.08935546875,"height":16.51708984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":560.0,"y":24.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHO are the TPCs? (Breakdown, knowledge, capabilities)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:293":{"type":"TEXT","id":"28:293","name":"Channel Failures: Where Systems Fall Short","absoluteBoundingBox":{"x":9298.0,"y":10581.666015625,"width":736.0,"height":96.0},"isolatedAbsoluteRenderBounds":{"x":9315.1904296875,"y":10589.9130859375,"width":702.00390625,"height":79.1787109375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":736.0,"y":96.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Channel Failures: Where Systems Fall Short","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":40.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.8,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.0,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1386":{"type":"SVG","id":"39:1386","name":"Checkmark","absoluteBoundingBox":{"x":9388.0,"y":12820.666015625,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9388.0,"y":12820.666015625,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"16:4938":{"type":"TEXT","id":"16:4938","name":"WHO","absoluteBoundingBox":{"x":7986.0,"y":3796.33325195312,"width":60.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":7986.46875,"y":3799.64013671875,"width":57.9130859375,"height":17.931640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":60.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHO","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3500":{"type":"SVG","id":"15:3500","name":"Icon","absoluteBoundingBox":{"x":8610.0,"y":2804.33325195312,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8610.0,"y":2804.33325195312,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"39:1232":{"type":"RECTANGLE","id":"39:1232","name":"Image","absoluteBoundingBox":{"x":8183.0,"y":13268.3330078125,"width":363.0,"height":152.0},"isolatedAbsoluteRenderBounds":{"x":8183.0,"y":13268.3330078125,"width":363.0,"height":152.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,6.0]],"size":{"x":363.0,"y":152.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"3c2e61af5fff80847dbcf853da05f9552d461626","originalImageWidth":705,"originalImageHeight":705,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"15:4248":{"type":"TEXT","id":"15:4248","name":"To achieve these research goals, I formulated several specific questions that guided my investigation and data collection. These were the core questions I sought to answer through my research:","absoluteBoundingBox":{"x":7986.0,"y":3656.33325195312,"width":1152.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":7995.95947265625,"y":3662.62866210938,"width":1132.12841796875,"height":43.591064453125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,74.0]],"size":{"x":1152.0,"y":52.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"To achieve these research goals, I formulated several specific questions that guided my investigation and data collection. These were the core questions I sought to answer through my research:","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"44:79":{"type":"TEXT","id":"44:79","name":"\"Status? Rejected?\"","absoluteBoundingBox":{"x":8979.5,"y":9923.3330078125,"width":181.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":8989.7080078125,"y":9927.7177734375,"width":160.56640625,"height":17.296875},"relativeTransform":[[1.0,0.0,28.5],[0.0,1.0,115.0]],"size":{"x":181.0,"y":38.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"Status? Rejected?\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.3999996185303,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4694":{"type":"TEXT","id":"16:4694","name":"WHAT","absoluteBoundingBox":{"x":8578.0,"y":3796.33325195312,"width":72.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8578.46875,"y":3799.87866210938,"width":70.2529296875,"height":17.45458984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":72.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHAT","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"254:8312":{"type":"FRAME","id":"254:8312","name":"footer links","absoluteBoundingBox":{"x":10154.0,"y":19704.0,"width":327.0,"height":70.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":19704.0,"width":327.0,"height":70.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,32.0]],"size":{"x":327.0,"y":70.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["254:6271","254:6272"]},"22:9009":{"type":"FRAME","id":"22:9009","name":"Text","absoluteBoundingBox":{"x":9298.0,"y":8690.369140625,"width":736.0,"height":83.2929534912109},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":8690.369140625,"width":736.0,"height":83.29296875},"relativeTransform":[[1.0,0.0,1.81898940354586e-12],[0.0,1.0,67.3690872192383]],"size":{"x":736.0,"y":83.2929534912109},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":1.81898940354586e-12,"sizeFraction":1.0},"top":{"pixelOffset":274.702583312988,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:9010"]},"22:9004":{"type":"TEXT","id":"22:9004","name":"35 / Female","absoluteBoundingBox":{"x":9534.0,"y":8494.0,"width":453.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":9535.1787109375,"y":8500.7724609375,"width":109.427734375,"height":17.4150390625},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,64.0]],"size":{"x":453.0,"y":29.0},"fills":[{"opacity":0.400000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"35 / Female","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-SemiBold","fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1280":{"type":"TEXT","id":"39:1280","name":"Demonstrated the value of qualitative user research, shifting organizational perspective towards user-centered practices.","absoluteBoundingBox":{"x":10178.0,"y":18631.0,"width":279.0,"height":88.0},"isolatedAbsoluteRenderBounds":{"x":10185.0947265625,"y":18635.818359375,"width":264.9150390625,"height":81.455078125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,37.0]],"size":{"x":279.0,"y":88.0},"fills":[{"opacity":0.5,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Demonstrated the value of qualitative user research, shifting organizational perspective towards user-centered practices.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:210":{"type":"FRAME","id":"28:210","name":"Hero 4","absoluteBoundingBox":{"x":7922.0,"y":9308.3330078125,"width":1280.0,"height":830.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":9308.3330078125,"width":1280.0,"height":830.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,9208.3330078125]],"size":{"x":1280.0,"y":830.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":78.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["28:211","42:2145"]},"6:2576":{"type":"TEXT","id":"6:2576","name":"Enhanced Brand Perception: A smoother, more empathetic experience improves the overall brand image","absoluteBoundingBox":{"x":8306.5,"y":1884.33325195312,"width":543.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":8307.34375,"y":1889.49450683594,"width":502.021484375,"height":42.72509765625},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":543.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Enhanced Brand Perception: A smoother, more empathetic experience improves the overall brand image","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:8654":{"type":"RECTANGLE","id":"22:8654","name":"Image","absoluteBoundingBox":{"x":10165.0,"y":9721.6669921875,"width":122.0,"height":114.0},"isolatedAbsoluteRenderBounds":{"x":10146.0,"y":9707.6669921875,"width":160.0,"height":152.0},"relativeTransform":[[1.0,0.0,11.0],[0.0,1.0,11.6669921875]],"size":{"x":122.0,"y":114.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"b90c6c29ccf98cf30474caa005c5d81dff7ebfbd","originalImageWidth":579,"originalImageHeight":579,"visible":true,"opacity":1.0,"rotation":0.0}],"constraintValues":{"left":{"pixelOffset":11.0,"sizeFraction":0.0},"top":{"pixelOffset":11.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":8.0,"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0799999982118607},"blendMode":"NORMAL","offset":{"x":0.0,"y":5.0},"radius":19.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0599999986588955},"blendMode":"NORMAL","offset":{"x":0.0,"y":0.0},"radius":4.40000009536743,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[32.0,32.0,32.0,32.0],"cornerRadius":32.0},"16:4949":{"type":"TEXT","id":"16:4949","name":"WHEN in the customer journey do TPCs call? (Triggers, journey stages)","absoluteBoundingBox":{"x":9298.0,"y":3917.66650390625,"width":356.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":9298.3291015625,"y":3923.56420898438,"width":337.677734375,"height":39.556884765625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":356.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHEN in the customer journey do TPCs call? (Triggers, journey stages)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1848":{"type":"TEXT","id":"3:1848","name":"I created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data to humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","absoluteBoundingBox":{"x":8162.0,"y":7552.3330078125,"width":800.0,"height":78.0},"isolatedAbsoluteRenderBounds":{"x":8168.0048828125,"y":7557.6376953125,"width":788.1201171875,"height":70.58154296875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,59.0]],"size":{"x":800.0,"y":78.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"I created three distinct personas (Martha, Mark, Melissa) based on the synthesized research data to humanize the data, build empathy, and provide a shared understanding of TPC needs and goals for the team and stakeholders.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"111:255":{"type":"TEXT","id":"111:255","name":"Professionals:","absoluteBoundingBox":{"x":10251.5,"y":8545.0,"width":132.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10252.9345703125,"y":8546.7509765625,"width":128.5361328125,"height":15.46875},"relativeTransform":[[1.0,0.0,89.5],[0.0,1.0,24.0]],"size":{"x":132.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Professionals:","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"137:26":{"type":"FRAME","id":"137:26","name":"Frame 14","absoluteBoundingBox":{"x":8162.0,"y":504.5,"width":800.0,"height":62.0},"isolatedAbsoluteRenderBounds":{"x":8162.0,"y":504.5,"width":800.0,"height":62.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,224.0]],"size":{"x":800.0,"y":62.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"HORIZONTAL","itemSpacing":47.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["137:30","138:48","138:53"]},"15:3052":{"type":"FRAME","id":"15:3052","name":"List","absoluteBoundingBox":{"x":8586.0,"y":2624.33325195312,"width":552.0,"height":764.0},"isolatedAbsoluteRenderBounds":{"x":8586.0,"y":2624.33325195312,"width":552.0,"height":764.0},"relativeTransform":[[1.0,0.0,664.0],[0.0,1.0,120.0]],"size":{"x":552.0,"y":764.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"maxWidth":800.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["15:3459","15:3498","15:3180","15:3264","15:3537"]},"22:8630":{"type":"TEXT","id":"22:8630","name":"Pain Points: Can't get account-specific info without full authentication, address change issues, inconvenience of medallion stamps, locked online accounts (flagged as deceased), repeated form rejections.","absoluteBoundingBox":{"x":8362.0,"y":8595.013671875,"width":728.0,"height":78.0},"isolatedAbsoluteRenderBounds":{"x":8362.82421875,"y":8601.1748046875,"width":710.322265625,"height":69.5205078125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,-0.0143394470214844]],"size":{"x":728.0,"y":78.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Pain Points: Can't get account-specific info without full authentication, address change issues, inconvenience of medallion stamps, locked online accounts (flagged as deceased), repeated form rejections.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:8633":{"type":"RECTANGLE","id":"22:8633","name":"Image","absoluteBoundingBox":{"x":8041.0,"y":8277.5,"width":241.0,"height":234.0},"isolatedAbsoluteRenderBounds":{"x":8022.0,"y":8263.5,"width":279.0,"height":272.0},"relativeTransform":[[1.0,0.0,39.0],[0.0,1.0,19.6669921875]],"size":{"x":241.0,"y":234.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"b90c6c29ccf98cf30474caa005c5d81dff7ebfbd","originalImageWidth":579,"originalImageHeight":579,"visible":true,"opacity":1.0,"rotation":0.0}],"constraintValues":{"left":{"pixelOffset":39.0,"sizeFraction":0.0},"top":{"pixelOffset":19.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":8.0,"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0799999982118607},"blendMode":"NORMAL","offset":{"x":0.0,"y":5.0},"radius":19.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0599999986588955},"blendMode":"NORMAL","offset":{"x":0.0,"y":0.0},"radius":4.40000009536743,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[32.0,32.0,32.0,32.0],"cornerRadius":32.0},"22:9006":{"type":"GROUP","id":"22:9006","name":"Group 1","absoluteBoundingBox":{"x":9298.0,"y":8623.0,"width":736.0,"height":319.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":8623.0,"width":736.0,"height":319.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,207.33349609375]],"size":{"x":736.0,"y":319.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":207.33349609375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["22:9007","22:9009","22:9011","22:9013"]},"15:3476":{"type":"TEXT","id":"15:3476","name":"Develop a foundational understanding of who Third-Party Callers are (types, backgrounds, technical proficiency).","absoluteBoundingBox":{"x":10178.0,"y":3113.0,"width":279.0,"height":92.0},"isolatedAbsoluteRenderBounds":{"x":10178.44921875,"y":3117.81811523438,"width":256.8193359375,"height":84.45458984375},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,60.0]],"size":{"x":279.0,"y":92.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Develop a foundational understanding of who Third-Party Callers are (types, backgrounds, technical proficiency).","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2959":{"type":"TEXT","id":"6:2959","name":"Eyebrow","absoluteBoundingBox":{"x":9298.0,"y":2153.66650390625,"width":736.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":9509.1328125,"y":2160.05151367188,"width":313.345703125,"height":17.296875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":736.0,"y":26.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"A Deep Dive into the TPC Experience","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3537":{"type":"FRAME","id":"15:3537","name":"Row 8","absoluteBoundingBox":{"x":8586.0,"y":3248.33325195312,"width":552.0,"height":140.0},"isolatedAbsoluteRenderBounds":{"x":8586.0,"y":3248.33325195312,"width":552.0,"height":140.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,624.0]],"size":{"x":552.0,"y":140.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["15:3538","15:3542"]},"111:221":{"type":"RECTANGLE","id":"111:221","name":"Rectangle 3475048","absoluteBoundingBox":{"x":8907.0,"y":6975.3330078125,"width":110.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":8907.0,"y":6975.3330078125,"width":110.0,"height":110.0},"relativeTransform":[[1.0,0.0,121.0],[0.0,1.0,0.0]],"size":{"x":110.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"b321bcc3e3c27735c5485aa062dac7c91b09c286","originalImageWidth":602,"originalImageHeight":602,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"22:9002":{"type":"FRAME","id":"22:9002","name":"Text","absoluteBoundingBox":{"x":9502.0,"y":8430.0,"width":517.0,"height":99.0},"isolatedAbsoluteRenderBounds":{"x":9502.0,"y":8430.0,"width":517.0,"height":99.0},"relativeTransform":[[1.0,0.0,204.0],[0.0,1.0,14.333984375]],"size":{"x":517.0,"y":99.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":-15.0,"sizeFraction":1.0},"top":{"pixelOffset":14.333984375,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":6.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["22:9003","22:9004"]},"28:307":{"type":"TEXT","id":"28:307","name":"Channel Failures: Where Systems Fall Short","absoluteBoundingBox":{"x":10154.0,"y":12783.0,"width":327.0,"height":114.0},"isolatedAbsoluteRenderBounds":{"x":10166.388671875,"y":12789.3974609375,"width":301.19921875,"height":100.943359375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":114.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Channel Failures: Where Systems Fall Short","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.32,"letterSpacingValue":-1.0,"letterSpacingUnit":"PERCENT","lineHeightPx":38.4000015258789,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"44:54":{"type":"TEXT","id":"44:54","name":"4","absoluteBoundingBox":{"x":8805.0,"y":9855.3330078125,"width":22.0,"height":42.0},"isolatedAbsoluteRenderBounds":{"x":8806.6904296875,"y":9865.060546875,"width":18.76171875,"height":23.2724609375},"relativeTransform":[[1.0,0.0,108.0],[0.0,1.0,47.0]],"size":{"x":22.0,"y":42.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"4","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","textTruncation":"ENDING","maxLines":1,"fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.64,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":41.5999984741211,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid"},"styleOverrideTable":{}},"6:2673":{"type":"FRAME","id":"6:2673","name":"Pricing cards 1","absoluteBoundingBox":{"x":9266.0,"y":1328.66662597656,"width":800.0,"height":665.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":1328.66662597656,"width":800.0,"height":665.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,1228.66662597656]],"size":{"x":800.0,"y":665.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":48.0,"paddingRight":32.0,"paddingBottom":48.0,"paddingLeft":32.0,"layoutMode":"HORIZONTAL","layoutWrap":"WRAP","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSpacing":32.0,"children":["6:2674"]},"6:2566":{"type":"SVG","id":"6:2566","name":"Checkmark","absoluteBoundingBox":{"x":8274.5,"y":1708.33325195312,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8274.5,"y":1708.33325195312,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"620d7b0c6eac18c9eb20531029bd7b6187052044"},"75:114":{"type":"RECTANGLE","id":"75:114","name":"roadblock-icon 1","absoluteBoundingBox":{"x":9589.0,"y":4253.66650390625,"width":154.0,"height":154.0},"targetAspectRatio":{"x":1200.0,"y":1200.0},"isolatedAbsoluteRenderBounds":{"x":9589.0,"y":4253.66650390625,"width":154.0,"height":154.0},"relativeTransform":[[1.0,0.0,323.0],[0.0,1.0,64.0]],"size":{"x":154.0,"y":154.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"4e77eb2d6d12e91c47452249141d7bef62b50425","originalImageWidth":1200,"originalImageHeight":1200,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"6:2892":{"type":"SVG","id":"6:2892","name":"Checkmark","absoluteBoundingBox":{"x":8274.5,"y":1972.33325195312,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8274.5,"y":1972.33325195312,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"39:1406":{"type":"FRAME","id":"39:1406","name":"Feature","absoluteBoundingBox":{"x":10170.0,"y":15855.0,"width":295.0,"height":205.0},"isolatedAbsoluteRenderBounds":{"x":10170.0,"y":15855.0,"width":295.0,"height":205.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,614.0]],"size":{"x":295.0,"y":205.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["39:1407","39:1409"]},"15:3542":{"type":"TEXT","id":"15:3542","name":"Identify opportunities to improve self-service and provide tailored experiences.","absoluteBoundingBox":{"x":8610.0,"y":3312.33325195312,"width":504.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8610.5048828125,"y":3318.62866210938,"width":488.494140625,"height":43.386474609375},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,64.0]],"size":{"x":504.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Identify opportunities to improve self-service and provide tailored experiences.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5234":{"type":"TEXT","id":"17:5234","name":"Stakeholder Interviews","absoluteBoundingBox":{"x":8407.5,"y":5656.3330078125,"width":309.0,"height":22.0},"isolatedAbsoluteRenderBounds":{"x":8475.626953125,"y":5661.23095703125,"width":172.8388671875,"height":12.29541015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,38.0]],"size":{"x":309.0,"y":22.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Stakeholder Interviews","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1589":{"type":"TEXT","id":"39:1589","name":"No study is perfect. Acknowledging the boundaries of this study was essential in informing future research directions.","absoluteBoundingBox":{"x":7986.0,"y":13915.8330078125,"width":1152.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":8062.3564453125,"y":13922.12890625,"width":999.4501953125,"height":17.5908203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,74.0]],"size":{"x":1152.0,"y":26.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"No study is perfect. Acknowledging the boundaries of this study was essential in informing future research directions.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1647":{"type":"TEXT","id":"39:1647","name":"Call listening was a convenience sample; CSRs not representative of all.","absoluteBoundingBox":{"x":10162.0,"y":19288.0,"width":311.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":10162.9033203125,"y":19293.8984375,"width":306.5478515625,"height":39.375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Call listening was a convenience sample; CSRs not representative of all.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3264":{"type":"FRAME","id":"15:3264","name":"Row 5","absoluteBoundingBox":{"x":8586.0,"y":3092.33325195312,"width":552.0,"height":140.0},"isolatedAbsoluteRenderBounds":{"x":8586.0,"y":3092.33325195312,"width":552.0,"height":140.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,468.0]],"size":{"x":552.0,"y":140.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["15:3265","15:3269"]},"26:10305":{"type":"TEXT","id":"26:10305","name":"\"I'm too old for the automated system.” “It's so nice to finally speak to a person.\"","absoluteBoundingBox":{"x":8034.0,"y":8521.0,"width":453.0,"height":46.0},"isolatedAbsoluteRenderBounds":{"x":8034.0,"y":8521.0,"width":453.0,"height":46.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,8.0]],"size":{"x":453.0,"y":46.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"I'm too old for the automated system.”\n“It's so nice to finally speak to a person.\"","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4989":{"type":"TEXT","id":"16:4989","name":"WHAT frustrations & pain points do TPCs experience?","absoluteBoundingBox":{"x":10162.0,"y":4627.0,"width":311.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":10162.3291015625,"y":4632.818359375,"width":309.1240234375,"height":39.45458984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHAT frustrations & pain points do TPCs experience?","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"75:111":{"type":"RECTANGLE","id":"75:111","name":"roadblock-icon 1","absoluteBoundingBox":{"x":8460.5,"y":4324.3330078125,"width":203.0,"height":203.0},"targetAspectRatio":{"x":1200.0,"y":1200.0},"isolatedAbsoluteRenderBounds":{"x":8460.5,"y":4324.3330078125,"width":203.0,"height":203.0},"relativeTransform":[[1.0,0.0,538.5],[0.0,1.0,104.0]],"size":{"x":203.0,"y":203.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"4e77eb2d6d12e91c47452249141d7bef62b50425","originalImageWidth":1200,"originalImageHeight":1200,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"39:1614":{"type":"TEXT","id":"39:1614","name":"No study is perfect. Acknowledging the boundaries of this study was essential in informing future research directions.","absoluteBoundingBox":{"x":9298.0,"y":15618.666015625,"width":736.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":9323.80859375,"y":15624.9619140625,"width":684.6328125,"height":43.5908203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,60.0]],"size":{"x":736.0,"y":52.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"No study is perfect. Acknowledging the boundaries of this study was essential in informing future research directions.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:10519":{"type":"FRAME","id":"26:10519","name":"Content","absoluteBoundingBox":{"x":10154.0,"y":7075.0,"width":327.0,"height":89.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":7075.0,"width":327.0,"height":89.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,80.0]],"size":{"x":327.0,"y":89.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["26:10521","26:10520"]},"15:3269":{"type":"TEXT","id":"15:3269","name":"Uncover key frustrations, pain points, and unmet needs across existing service channels (IVR, web, forms).","absoluteBoundingBox":{"x":8610.0,"y":3156.33325195312,"width":504.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8610.82421875,"y":3162.62866210938,"width":468.8662109375,"height":43.591064453125},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,64.0]],"size":{"x":504.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Uncover key frustrations, pain points, and unmet needs across existing service channels (IVR, web, forms).","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:4249":{"type":"FRAME","id":"15:4249","name":"Gallery","absoluteBoundingBox":{"x":7986.0,"y":3772.33325195312,"width":1152.0,"height":328.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":3772.33325195312,"width":1152.0,"height":328.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,310.0]],"size":{"x":1152.0,"y":328.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1200.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":32.0,"primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["16:4936","15:4287"]},"111:214":{"type":"TEXT","id":"111:214","name":"CSRs estimated TPCs made up 50-75% of their calls; Service Observe showed ~25% of observed calls were TPC-related.","absoluteBoundingBox":{"x":7986.0,"y":7161.3330078125,"width":352.0,"height":72.0},"isolatedAbsoluteRenderBounds":{"x":7986.44873046875,"y":7167.1513671875,"width":337.13134765625,"height":60.375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":352.0,"y":72.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"CSRs estimated TPCs made up 50-75% of their calls; Service Observe showed ~25% of observed calls were TPC-related.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3185":{"type":"TEXT","id":"15:3185","name":"Determine when in their overall journey TPCs typically interacted with Computershare.","absoluteBoundingBox":{"x":8610.0,"y":3000.33325195312,"width":504.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8611.0419921875,"y":3006.71826171875,"width":457.6689453125,"height":43.296875},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,64.0]],"size":{"x":504.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Determine when in their overall journey TPCs typically interacted with Computershare.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1630":{"type":"FRAME","id":"39:1630","name":"Text block 7","absoluteBoundingBox":{"x":9298.0,"y":16030.666015625,"width":736.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":16030.666015625,"width":736.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,104.0]],"size":{"x":736.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["39:1631","39:1632"]},"16:4835":{"type":"FRAME","id":"16:4835","name":"Text block 7","absoluteBoundingBox":{"x":8578.0,"y":3892.33325195312,"width":560.0,"height":88.0},"isolatedAbsoluteRenderBounds":{"x":8578.0,"y":3892.33325195312,"width":560.0,"height":88.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,120.0]],"size":{"x":560.0,"y":88.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["16:4836","16:4837"]},"15:3499":{"type":"FRAME","id":"15:3499","name":"Header","absoluteBoundingBox":{"x":8610.0,"y":2804.33325195312,"width":194.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8610.0,"y":2804.33325195312,"width":194.0,"height":24.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":194.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["15:3500","15:3502"]},"22:8987":{"type":"TEXT","id":"22:8987","name":"Melissa (Financial Advisor/Broker)","absoluteBoundingBox":{"x":8362.0,"y":8779.5,"width":728.0,"height":36.0},"isolatedAbsoluteRenderBounds":{"x":8364.15234375,"y":8784.05078125,"width":471.2470703125,"height":29.0830078125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,36.5]],"size":{"x":728.0,"y":36.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Melissa (Financial Advisor/Broker)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":30.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.6,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":36.0,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3502":{"type":"TEXT","id":"15:3502","name":"Tasks & Goals","absoluteBoundingBox":{"x":8646.0,"y":2804.33325195312,"width":158.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8646.9541015625,"y":2807.64013671875,"width":155.3681640625,"height":17.957275390625},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,0.0]],"size":{"x":158.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Tasks & Goals","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"32:621":{"type":"TEXT","id":"32:621","name":"Shed light on an underserved user segment, humanizing their struggles for stakeholders, including C-suite, via personas and storytelling.","absoluteBoundingBox":{"x":9456.0,"y":13681.666015625,"width":420.0,"height":66.0},"isolatedAbsoluteRenderBounds":{"x":9463.8955078125,"y":13686.5634765625,"width":404.2939453125,"height":59.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,37.0]],"size":{"x":420.0,"y":66.0},"fills":[{"opacity":0.5,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Shed light on an underserved user segment, humanizing their struggles for stakeholders, including C-suite, via personas and storytelling.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":22.3999996185303,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3539":{"type":"SVG","id":"15:3539","name":"Icon","absoluteBoundingBox":{"x":8610.0,"y":3272.33325195312,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8610.0,"y":3272.33325195312,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"15:3096":{"type":"FRAME","id":"15:3096","name":"Text list 1","absoluteBoundingBox":{"x":9266.0,"y":2359.66650390625,"width":800.0,"height":1092.0},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":2359.66650390625,"width":800.0,"height":1092.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,2259.66650390625]],"size":{"x":800.0,"y":1092.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1440.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":96.0,"paddingRight":32.0,"paddingBottom":96.0,"paddingLeft":32.0,"clipsContent":true,"layoutMode":"HORIZONTAL","layoutWrap":"WRAP","itemSpacing":32.0,"primaryAxisSizingMode":"FIXED","counterAxisSpacing":32.0,"children":["15:3097","15:3099"]},"15:3503":{"type":"TEXT","id":"15:3503","name":"Identify the specific tasks and goals TPCs were trying to achieve.","absoluteBoundingBox":{"x":8610.0,"y":2844.33325195312,"width":504.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8610.82421875,"y":2850.62866210938,"width":478.408203125,"height":39.921875},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,64.0]],"size":{"x":504.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Identify the specific tasks and goals TPCs were trying to achieve.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1238":{"type":"FRAME","id":"39:1238","name":"Card 6","absoluteBoundingBox":{"x":9432.0,"y":14623.666015625,"width":468.0,"height":366.0},"isolatedAbsoluteRenderBounds":{"x":9420.0,"y":14617.666015625,"width":492.0,"height":390.0},"relativeTransform":[[1.0,0.0,166.0],[0.0,1.0,1233.0]],"size":{"x":468.0,"y":366.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0299999993294477},"blendMode":"NORMAL","offset":{"x":0.0,"y":6.0},"radius":12.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:1239","39:1240"]},"15:3464":{"type":"TEXT","id":"15:3464","name":"Develop a foundational understanding of who Third-Party Callers are (types, backgrounds, technical proficiency).","absoluteBoundingBox":{"x":8610.0,"y":2688.33325195312,"width":504.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8611.0166015625,"y":2694.62866210938,"width":488.6123046875,"height":43.591064453125},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,64.0]],"size":{"x":504.0,"y":52.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Develop a foundational understanding of who Third-Party Callers are (types, backgrounds, technical proficiency).","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8574":{"type":"FRAME","id":"22:8574","name":"Text","absoluteBoundingBox":{"x":10154.0,"y":9504.6669921875,"width":327.0,"height":71.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":9504.6669921875,"width":327.0,"height":71.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,115.0]],"size":{"x":327.0,"y":71.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":308.6669921875,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":10.0,"paddingRight":24.0,"paddingBottom":10.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8575"]},"16:4953":{"type":"TEXT","id":"16:4953","name":"WHO are the TPCs? (Breakdown, knowledge, capabilities)","absoluteBoundingBox":{"x":10162.0,"y":4371.0,"width":311.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":10162.3291015625,"y":4375.9375,"width":247.970703125,"height":40.51708984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHO are the TPCs? (Breakdown, knowledge, capabilities)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1203":{"type":"TEXT","id":"39:1203","name":"Informed Future Initiatives","absoluteBoundingBox":{"x":8800.0,"y":13057.8330078125,"width":314.0,"height":35.0},"isolatedAbsoluteRenderBounds":{"x":8812.8525390625,"y":13065.53515625,"width":289.0576171875,"height":18.5625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":314.0,"y":35.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Informed Future Initiatives","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.48,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":34.8000030517578,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:259":{"type":"FRAME","id":"28:259","name":"Hero 4","absoluteBoundingBox":{"x":10130.0,"y":10930.0,"width":375.0,"height":1773.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":10930.0,"width":375.0,"height":1773.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,10830.0]],"size":{"x":375.0,"y":1773.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":78.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["28:260","42:2177"]},"254:6227":{"type":"FRAME","id":"254:6227","name":"Footer 1","absoluteBoundingBox":{"x":7922.0,"y":14383.3330078125,"width":1280.0,"height":162.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":14383.3330078125,"width":1280.0,"height":162.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,14283.3330078125]],"size":{"x":1280.0,"y":162.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":64.0,"paddingRight":64.0,"paddingBottom":64.0,"paddingLeft":64.0,"clipsContent":true,"layoutMode":"HORIZONTAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"SPACE_BETWEEN","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["254:8314"]},"15:3942":{"type":"FRAME","id":"15:3942","name":"Cards","absoluteBoundingBox":{"x":7976.0,"y":5429.8330078125,"width":1172.0,"height":699.0},"isolatedAbsoluteRenderBounds":{"x":7976.0,"y":5429.8330078125,"width":1172.0,"height":699.0},"relativeTransform":[[1.0,0.0,54.0],[0.0,1.0,408.5]],"size":{"x":1172.0,"y":699.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.699999988079071,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":100.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"},"scrollTransform":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"PAGE_HEIGHT","transition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.300000011920929,"delay":0.0},"fromState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"toState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"scrollTransform"}},"clipsContent":true,"overflowDirection":"HORIZONTAL_SCROLLING","layoutMode":"HORIZONTAL","itemSpacing":15.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["15:3943","17:5229","17:5282"]},"6:2674":{"type":"FRAME","id":"6:2674","name":"Card 2","absoluteBoundingBox":{"x":9298.0,"y":1376.66662597656,"width":736.0,"height":569.0},"isolatedAbsoluteRenderBounds":{"x":9279.0,"y":1362.66662597656,"width":774.0,"height":607.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,48.0]],"size":{"x":736.0,"y":569.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","minWidth":224.0,"maxWidth":1200.0,"strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeWeight":0.5,"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0799999982118607},"blendMode":"NORMAL","offset":{"x":0.0,"y":5.0},"radius":19.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0599999986588955},"blendMode":"NORMAL","offset":{"x":0.0,"y":0.0},"radius":4.40000009536743,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":13.0,"paddingRight":45.0,"paddingBottom":36.0,"paddingLeft":45.0,"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["6:2678","6:2681"]},"111:236":{"type":"FRAME","id":"111:236","name":"Frame 13","absoluteBoundingBox":{"x":9810.0,"y":6479.66650390625,"width":224.0,"height":634.0},"isolatedAbsoluteRenderBounds":{"x":9810.0,"y":6479.66650390625,"width":224.0,"height":634.0},"relativeTransform":[[1.0,0.0,544.0],[0.0,1.0,47.0]],"size":{"x":224.0,"y":634.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["111:237","111:238"]},"6:2945":{"type":"FRAME","id":"6:2945","name":"Headline","absoluteBoundingBox":{"x":7986.0,"y":2242.83325195312,"width":1152.0,"height":103.0},"isolatedAbsoluteRenderBounds":{"x":7986.0,"y":2242.83325195312,"width":1152.0,"height":103.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,74.5]],"size":{"x":1152.0,"y":103.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["6:2947","6:2946"]},"39:1651":{"type":"FRAME","id":"39:1651","name":"Column 3","absoluteBoundingBox":{"x":10154.0,"y":19360.0,"width":327.0,"height":232.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":19360.0,"width":327.0,"height":232.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,256.0]],"size":{"x":327.0,"y":232.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1652","39:1655"]},"111:242":{"type":"FRAME","id":"111:242","name":"Frame 11","absoluteBoundingBox":{"x":10154.0,"y":7549.0,"width":327.0,"height":390.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":7549.0,"width":327.0,"height":390.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,17.0]],"size":{"x":327.0,"y":390.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["111:243","111:244"]},"15:3180":{"type":"FRAME","id":"15:3180","name":"Row 4","absoluteBoundingBox":{"x":8586.0,"y":2936.33325195312,"width":552.0,"height":140.0},"isolatedAbsoluteRenderBounds":{"x":8586.0,"y":2936.33325195312,"width":552.0,"height":140.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,312.0]],"size":{"x":552.0,"y":140.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["15:3181","15:3185"]},"39:1643":{"type":"TEXT","id":"39:1643","name":"Passive Call Listening","absoluteBoundingBox":{"x":10162.0,"y":19128.0,"width":202.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":10163.4345703125,"y":19129.751953125,"width":198.83203125,"height":19.56640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":202.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Passive Call Listening","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"263:220":{"type":"TEXT","id":"263:220","name":"\"This process is bullsht. I wanna make sure I got this right so I don't get rejected again.\"","absoluteBoundingBox":{"x":8026.0,"y":8527.0,"width":257.0,"height":34.0},"isolatedAbsoluteRenderBounds":{"x":8026.0,"y":8527.0,"width":257.0,"height":34.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,14.0]],"size":{"x":257.0,"y":34.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"This process is bullsht. I wanna make sure I got this right so I don't get rejected again.\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-BoldItalic","fontStyle":"Bold Italic","italic":true,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8620":{"type":"TEXT","id":"22:8620","name":"Mark (Grandson)","absoluteBoundingBox":{"x":8362.0,"y":8294.5,"width":728.0,"height":36.0},"isolatedAbsoluteRenderBounds":{"x":8364.15234375,"y":8299.05078125,"width":232.5986328125,"height":29.0830078125},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,36.5]],"size":{"x":728.0,"y":36.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Mark (Grandson)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":30.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.6,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":36.0,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"16:4840":{"type":"TEXT","id":"16:4840","name":"HOW well do existing service channels support TPCs?","absoluteBoundingBox":{"x":9678.0,"y":3917.66650390625,"width":356.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":9678.755859375,"y":3923.56420898438,"width":291.154296875,"height":39.375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":356.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"HOW well do existing service channels support TPCs?","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"15:3940":{"type":"TEXT","id":"15:3940","name":"Methods","absoluteBoundingBox":{"x":7981.5,"y":5156.8330078125,"width":1161.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":8463.5703125,"y":5167.923828125,"width":198.21875,"height":35.42041015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":1161.0,"y":58.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Methods","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":48.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.96,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":57.6000022888184,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"33:1149":{"type":"TEXT","id":"33:1149","name":"This 5-week discovery phase had a significant strategic impact, transforming a business metric problem into a human-centered challenge.","absoluteBoundingBox":{"x":9298.0,"y":13296.666015625,"width":736.0,"height":58.0},"isolatedAbsoluteRenderBounds":{"x":9301.9697265625,"y":13303.4384765625,"width":727.62109375,"height":48.5458984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,104.0]],"size":{"x":736.0,"y":58.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"This 5-week discovery phase had a significant strategic impact, transforming a business metric problem into a human-centered challenge.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8564":{"type":"TEXT","id":"22:8564","name":"Goals: Understand what to do after her husband's passing, get help with forms, verify correctness, do everything by mail.","absoluteBoundingBox":{"x":10178.0,"y":9450.6669921875,"width":279.0,"height":51.0},"isolatedAbsoluteRenderBounds":{"x":10178.5625,"y":9454.5302734375,"width":259.388671875,"height":45.7275390625},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,3.0]],"size":{"x":279.0,"y":51.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[6,6,6,6,6,6,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5],"characters":"Goals: Understand what to do after her husband's passing, get help with forms, verify correctness, do everything by mail.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"6":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontSize":12.0,"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"5":{"fontSize":12.0,"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"22:9014":{"type":"TEXT","id":"22:9014","name":"Pain Points: Can't get info without client present, rescheduling calls with clients, not speaking to the same rep, getting different information, lengthy process due to mail-in requirements, not finding needed info online.","absoluteBoundingBox":{"x":9330.0,"y":8861.353515625,"width":672.0,"height":78.0},"isolatedAbsoluteRenderBounds":{"x":9330.84375,"y":8867.5146484375,"width":635.533203125,"height":69.7255859375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,2.64647674560547]],"size":{"x":672.0,"y":78.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[5,5,5,5,5,5,5,5,5,5,5,5],"characters":"Pain Points: Can't get info without client present, rescheduling calls with clients, not speaking to the same rep, getting different information, lengthy process due to mail-in requirements, not finding needed info online.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"5":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"39:1595":{"type":"FRAME","id":"39:1595","name":"Text block 7","absoluteBoundingBox":{"x":8578.0,"y":14005.8330078125,"width":560.0,"height":88.0},"isolatedAbsoluteRenderBounds":{"x":8578.0,"y":14005.8330078125,"width":560.0,"height":88.0},"relativeTransform":[[1.0,0.0,592.0],[0.0,1.0,0.0]],"size":{"x":560.0,"y":88.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["39:1596","39:1597"]},"16:4943":{"type":"FRAME","id":"16:4943","name":"Column 6","absoluteBoundingBox":{"x":9298.0,"y":3733.66650390625,"width":356.0,"height":360.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":3733.66650390625,"width":356.0,"height":360.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":356.0,"y":360.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["16:4944","16:4947","16:4984"]},"6:2557":{"type":"FRAME","id":"6:2557","name":"Card 2","absoluteBoundingBox":{"x":8162.0,"y":1528.33325195312,"width":800.0,"height":592.0},"isolatedAbsoluteRenderBounds":{"x":8143.0,"y":1514.33325195312,"width":838.0,"height":630.0},"relativeTransform":[[1.0,0.0,240.0],[0.0,1.0,48.0]],"size":{"x":800.0,"y":592.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutGrow":1.0,"minWidth":336.0,"maxWidth":800.0,"strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeWeight":0.5,"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0799999982118607},"blendMode":"NORMAL","offset":{"x":0.0,"y":5.0},"radius":19.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0599999986588955},"blendMode":"NORMAL","offset":{"x":0.0,"y":0.0},"radius":4.40000009536743,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":13.0,"paddingRight":45.0,"paddingBottom":36.0,"paddingLeft":45.0,"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["6:2561","6:2564"]},"6:2779":{"type":"SVG","id":"6:2779","name":"Checkmark","absoluteBoundingBox":{"x":10190.0,"y":1690.0,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":10190.0,"y":1690.0,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,20.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"85bd56518c02e17213be1d2367e0fb8159617e7a"},"81:191":{"type":"TEXT","id":"81:191","name":"\"Bouncing\" callers back to IVR Information loss upon transfer Strong need for \"hand-holding\"","absoluteBoundingBox":{"x":10162.0,"y":14025.5,"width":311.0,"height":72.0},"isolatedAbsoluteRenderBounds":{"x":10171.50390625,"y":14031.3974609375,"width":249.8876953125,"height":63.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":72.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.519889295101166,"g":0.519889295101166,"b":0.519889295101166,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"Bouncing\" callers back to IVR\nInformation loss upon transfer\nStrong need for \"hand-holding\"","lineIndentations":[1,1,1],"lineTypes":["UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:281":{"type":"FRAME","id":"28:281","name":"Text row 2","absoluteBoundingBox":{"x":7922.0,"y":10432.3330078125,"width":1280.0,"height":465.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":10432.3330078125,"width":1280.0,"height":465.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,10332.3330078125]],"size":{"x":1280.0,"y":465.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","maxWidth":1280.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":84.0,"paddingRight":64.0,"paddingBottom":83.0,"paddingLeft":64.0,"clipsContent":true,"layoutMode":"HORIZONTAL","itemSpacing":48.0,"primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["81:139","81:147","81:178"]},"3:1855":{"type":"FRAME","id":"3:1855","name":"Image","absoluteBoundingBox":{"x":9266.0,"y":538.0,"width":800.0,"height":466.666656494141},"isolatedAbsoluteRenderBounds":{"x":9266.0,"y":538.0,"width":800.0,"height":466.666656494141},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,438.0]],"size":{"x":800.0,"y":466.666656494141},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingRight":80.0,"paddingBottom":40.0,"paddingLeft":80.0,"layoutMode":"HORIZONTAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["3:1856"]},"15:3459":{"type":"FRAME","id":"15:3459","name":"Row 6","absoluteBoundingBox":{"x":8586.0,"y":2624.33325195312,"width":552.0,"height":140.0},"isolatedAbsoluteRenderBounds":{"x":8586.0,"y":2624.33325195312,"width":552.0,"height":140.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":552.0,"y":140.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["15:3460","15:3464"]},"6:2948":{"type":"TEXT","id":"6:2948","name":"Given Computershare's B2B2C model and historical reluctance to directly contact end-users, I adopted a pragmatic and resourceful qualitative research approach.","absoluteBoundingBox":{"x":7986.0,"y":2377.83325195312,"width":1152.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":8002.7958984375,"y":2384.12866210938,"width":1118.228515625,"height":43.386474609375},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,209.5]],"size":{"x":1152.0,"y":52.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","maxWidth":1152.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Given Computershare's B2B2C model and historical reluctance to directly contact end-users, I adopted a pragmatic and resourceful qualitative research approach.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:245":{"type":"FRAME","id":"28:245","name":"Text","absoluteBoundingBox":{"x":9298.0,"y":9258.666015625,"width":736.0,"height":260.0},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":9258.666015625,"width":736.0,"height":260.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,96.0]],"size":{"x":736.0,"y":260.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["28:246","28:247"]},"28:284":{"type":"TEXT","id":"28:284","name":"Difficulty finding/requesting forms Forms sent to inaccessible old addresses Generic forms requiring extra paperwork","absoluteBoundingBox":{"x":7986.0,"y":10702.3330078125,"width":352.0,"height":72.0},"isolatedAbsoluteRenderBounds":{"x":7995.50439453125,"y":10708.1513671875,"width":325.89990234375,"height":63.6357421875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":352.0,"y":72.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Difficulty finding/requesting forms\nForms sent to inaccessible old addresses\nGeneric forms requiring extra paperwork","lineIndentations":[1,1,1],"lineTypes":["UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"28:260":{"type":"FRAME","id":"28:260","name":"Container","absoluteBoundingBox":{"x":10130.0,"y":11008.0,"width":375.0,"height":438.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":11008.0,"width":375.0,"height":438.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,78.0]],"size":{"x":375.0,"y":438.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["28:261"]},"22:9013":{"type":"FRAME","id":"22:9013","name":"Text","absoluteBoundingBox":{"x":9298.0,"y":8858.70703125,"width":736.0,"height":83.2929534912109},"isolatedAbsoluteRenderBounds":{"x":9298.0,"y":8858.70703125,"width":736.0,"height":83.29296875},"relativeTransform":[[1.0,0.0,1.81898940354586e-12],[0.0,1.0,235.707046508789]],"size":{"x":736.0,"y":83.2929534912109},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":1.81898940354586e-12,"sizeFraction":1.0},"top":{"pixelOffset":443.040542602539,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:9014"]},"22:8988":{"type":"TEXT","id":"22:8988","name":"35 / Female","absoluteBoundingBox":{"x":8362.0,"y":8823.5,"width":728.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":8363.1787109375,"y":8830.2724609375,"width":109.427734375,"height":17.4150390625},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,80.5]],"size":{"x":728.0,"y":29.0},"fills":[{"opacity":0.400000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"35 / Female","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-SemiBold","fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"42:2151":{"type":"TEXT","id":"42:2151","name":"\"Correct form? Online?\"","absoluteBoundingBox":{"x":8217.5,"y":9923.3330078125,"width":181.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":8248.4951171875,"y":9927.62890625,"width":119.6484375,"height":36.90234375},"relativeTransform":[[1.0,0.0,28.5],[0.0,1.0,115.0]],"size":{"x":181.0,"y":38.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"\"Correct form? Online?\"","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignHorizontal":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.3999996185303,"lineHeightPercent":107.417839050293,"lineHeightPercentFontSize":130.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2565":{"type":"FRAME","id":"6:2565","name":"Feature","absoluteBoundingBox":{"x":8229.5,"y":1693.33325195312,"width":665.0,"height":80.0},"isolatedAbsoluteRenderBounds":{"x":8229.5,"y":1693.33325195312,"width":665.0,"height":80.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":665.0,"y":80.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":45.0,"paddingBottom":15.0,"paddingLeft":45.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["6:2566","6:2568"]},"39:1390":{"type":"FRAME","id":"39:1390","name":"Card 2","absoluteBoundingBox":{"x":10154.0,"y":14966.0,"width":327.0,"height":1373.0},"isolatedAbsoluteRenderBounds":{"x":10135.0,"y":14952.0,"width":365.0,"height":1411.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,48.0]],"size":{"x":327.0,"y":1373.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":224.0,"maxWidth":1200.0,"strokes":[],"strokeWeight":2.0,"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0799999982118607},"blendMode":"NORMAL","offset":{"x":0.0,"y":5.0},"radius":19.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0599999986588955},"blendMode":"NORMAL","offset":{"x":0.0,"y":0.0},"radius":4.40000009536743,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":16.0,"paddingBottom":16.0,"paddingLeft":16.0,"clipsContent":true,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1554","39:1393"]},"3:1881":{"type":"TEXT","id":"3:1881","name":"Humanizing Third-Party Callers at Computershare","absoluteBoundingBox":{"x":10154.0,"y":288.0,"width":327.0,"height":176.0},"isolatedAbsoluteRenderBounds":{"x":10172.1376953125,"y":294.247161865234,"width":291.20703125,"height":170.934661865234},"relativeTransform":[[1.0,0.0,282.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":176.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Humanizing Third-Party Callers at Computershare","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":40.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-1.0,"letterSpacingValue":-2.5,"letterSpacingUnit":"PERCENT","lineHeightPx":44.0,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:9029":{"type":"FRAME","id":"22:9029","name":"Text","absoluteBoundingBox":{"x":10154.0,"y":10709.6318359375,"width":327.0,"height":95.0350189208984},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":10709.6318359375,"width":327.0,"height":95.03515625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,248.964981079102]],"size":{"x":327.0,"y":95.0350189208984},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT_RIGHT"},"constraintValues":{"left":{"pixelOffset":0.0,"sizeFraction":0.0},"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":442.631973266602,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":12.0,"paddingRight":24.0,"paddingBottom":10.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:9030"]},"22:8592":{"type":"FRAME","id":"22:8592","name":"Text","absoluteBoundingBox":{"x":8330.0,"y":8110.02880859375,"width":792.0,"height":77.971321105957},"isolatedAbsoluteRenderBounds":{"x":8330.0,"y":8110.02880859375,"width":792.0,"height":77.971321105957},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,217.528686523438]],"size":{"x":792.0,"y":77.971321105957},"fills":[],"constraints":{"vertical":"TOP","horizontal":"RIGHT"},"constraintValues":{"right":{"pixelOffset":0.0,"sizeFraction":1.0},"top":{"pixelOffset":337.195678710938,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":8.0,"paddingRight":32.0,"paddingBottom":8.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"MAX","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:8593"]},"15:3184":{"type":"TEXT","id":"15:3184","name":"The User Journey","absoluteBoundingBox":{"x":8646.0,"y":2960.33325195312,"width":201.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8646.9541015625,"y":2963.87866210938,"width":198.783203125,"height":22.36376953125},"relativeTransform":[[1.0,0.0,36.0],[0.0,1.0,0.0]],"size":{"x":201.0,"y":24.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The User Journey","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.36,"letterSpacingValue":-1.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"137:32":{"type":"TEXT","id":"137:32","name":"Company Computershare","absoluteBoundingBox":{"x":10164.5,"y":593.0,"width":104.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":10165.7099609375,"y":597.153381347656,"width":101.720703125,"height":31.7102661132812},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":104.0,"y":38.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,3,3,3,3,3,3,3,3,3,3,3,3,3],"characters":"Company\nComputershare","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"3":{"fontSize":14.0,"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"28:214":{"type":"TEXT","id":"28:214","name":"The transfer process is a major source of confusion and repeat calls, with TPCs facing hurdles at every step.","absoluteBoundingBox":{"x":7986.0,"y":9670.3330078125,"width":1152.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":8102.85205078125,"y":9676.62890625,"width":917.81396484375,"height":17.5908203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,164.0]],"size":{"x":1152.0,"y":26.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The transfer process is a major source of confusion and repeat calls, with TPCs facing hurdles at every step.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"6:2561":{"type":"FRAME","id":"6:2561","name":"Pricing","absoluteBoundingBox":{"x":8207.0,"y":1588.33325195312,"width":710.0,"height":73.0},"isolatedAbsoluteRenderBounds":{"x":8207.0,"y":1588.33325195312,"width":710.0,"height":73.8182373046875},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,60.0]],"size":{"x":710.0,"y":73.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"individualStrokeWeights":{"top":0.0,"right":0.0,"bottom":1.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":20.0,"layoutMode":"HORIZONTAL","itemSpacing":6.0,"counterAxisAlignItems":"BASELINE","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["6:2562"]},"17:5252":{"type":"TEXT","id":"17:5252","name":"Why: To triangulate findings from call observations with the nuanced perspectives of frontline staff who directly interacted with TPCs daily.","absoluteBoundingBox":{"x":10573.0,"y":6724.33349609375,"width":308.0,"height":92.0},"isolatedAbsoluteRenderBounds":{"x":10573.30078125,"y":6729.15185546875,"width":281.580078125,"height":84.45458984375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,391.333343505859]],"size":{"x":308.0,"y":92.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"constraintValues":{"left":{"pixelOffset":32.0,"sizeFraction":0.0},"top":{"pixelOffset":391.333343505859,"sizeFraction":0.0}},"strokeAlign":"OUTSIDE","layoutGrow":1.0,"gridRowAnchorIndex":2,"strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[9,9,9,9],"characters":"Why: To triangulate findings from call observations with the nuanced perspectives of frontline staff who directly interacted with TPCs daily.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"15:3460":{"type":"FRAME","id":"15:3460","name":"Header","absoluteBoundingBox":{"x":8610.0,"y":2648.33325195312,"width":357.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8610.0,"y":2648.33325195312,"width":357.0,"height":26.181884765625},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":357.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["15:3461","15:3463"]},"22:8544":{"type":"TEXT","id":"22:8544","name":"Background: Recently widowed, overwhelmed by paperwork, grieving.","absoluteBoundingBox":{"x":8362.0,"y":7910.57568359375,"width":728.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":8363.1376953125,"y":7916.96044921875,"width":599.0283203125,"height":17.50146484375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,18.0755252838135]],"size":{"x":728.0,"y":26.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2,2,2,2,2,2],"characters":"Background: Recently widowed, overwhelmed by paperwork, grieving.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"6:2683":{"type":"SVG","id":"6:2683","name":"Checkmark","absoluteBoundingBox":{"x":9388.0,"y":1528.16662597656,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9388.0,"y":1528.16662597656,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"620d7b0c6eac18c9eb20531029bd7b6187052044"},"111:219":{"type":"TEXT","id":"111:219","name":"The largest segment consisted of family members, typically surviving spouses (often older), children, or grandchildren. A large portion, particularly surviving spouses, tended to be older and less tech-savvy.","absoluteBoundingBox":{"x":8386.0,"y":7161.3330078125,"width":352.0,"height":144.0},"isolatedAbsoluteRenderBounds":{"x":8386.3974609375,"y":7167.1513671875,"width":350.1318359375,"height":135.45458984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,64.0]],"size":{"x":352.0,"y":144.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The largest segment consisted of family members, typically surviving spouses (often older), children, or grandchildren.\n\nA large portion, particularly surviving spouses, tended to be older and less tech-savvy.","lineIndentations":[0,0,0],"lineTypes":["NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:8628":{"type":"TEXT","id":"22:8628","name":"Tech Savviness: Moderate. Can navigate IVR, prefers electronic processing.","absoluteBoundingBox":{"x":8362.0,"y":8542.4775390625,"width":728.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":8362.6396484375,"y":8548.638671875,"width":644.6826171875,"height":17.7255859375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,25.9856605529785]],"size":{"x":728.0,"y":26.0},"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Tech Savviness: Moderate. Can navigate IVR, prefers electronic processing.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"15:3182":{"type":"SVG","id":"15:3182","name":"Icon","absoluteBoundingBox":{"x":8610.0,"y":2960.33325195312,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8610.0,"y":2960.33325195312,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"3:1832":{"type":"TEXT","id":"3:1832","name":"The Big Problem: High Call Volume From An Unknown Group","absoluteBoundingBox":{"x":8162.0,"y":1230.33325195312,"width":800.0,"height":76.0},"isolatedAbsoluteRenderBounds":{"x":8231.380859375,"y":1236.935546875,"width":660.6142578125,"height":68.943115234375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":800.0,"y":76.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The Big Problem: High Call Volume From An Unknown Group","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.16,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":38.4000015258789,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"3:1827":{"type":"FRAME","id":"3:1827","name":"Image","absoluteBoundingBox":{"x":7922.0,"y":577.0,"width":1280.0,"height":573.333312988281},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":577.0,"width":1280.0,"height":573.333312988281},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,477.0]],"size":{"x":1280.0,"y":573.333312988281},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingRight":240.0,"paddingBottom":40.0,"paddingLeft":240.0,"layoutMode":"HORIZONTAL","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["3:1828"]},"6:2534":{"type":"FRAME","id":"6:2534","name":"Pricing cards 1","absoluteBoundingBox":{"x":7922.0,"y":1480.33325195312,"width":1280.0,"height":688.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":1480.33325195312,"width":1280.0,"height":688.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,1380.33325195312]],"size":{"x":1280.0,"y":688.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":48.0,"paddingRight":64.0,"paddingBottom":48.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","layoutWrap":"WRAP","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSpacing":32.0,"children":["6:2557"]},"16:4696":{"type":"FRAME","id":"16:4696","name":"Text block 6","absoluteBoundingBox":{"x":9678.0,"y":3733.66650390625,"width":356.0,"height":104.0},"isolatedAbsoluteRenderBounds":{"x":9678.0,"y":3733.66650390625,"width":356.0,"height":104.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":356.0,"y":104.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["16:4697","16:4698"]},"39:1247":{"type":"FRAME","id":"39:1247","name":"Body","absoluteBoundingBox":{"x":10154.0,"y":18180.0,"width":327.0,"height":195.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":18180.0,"width":327.0,"height":195.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,156.0]],"size":{"x":327.0,"y":195.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1248"]},"39:1183":{"type":"FRAME","id":"39:1183","name":"Body","absoluteBoundingBox":{"x":10154.0,"y":17397.0,"width":327.0,"height":217.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":17397.0,"width":327.0,"height":217.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,144.0]],"size":{"x":327.0,"y":217.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1184"]},"15:3461":{"type":"SVG","id":"15:3461","name":"Icon","absoluteBoundingBox":{"x":8610.0,"y":2648.33325195312,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":8610.0,"y":2648.33325195312,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"16:4956":{"type":"TEXT","id":"16:4956","name":"WHEN in the customer journey do TPCs call? (Triggers, journey stages)","absoluteBoundingBox":{"x":10162.0,"y":4499.0,"width":311.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":10162.3291015625,"y":4504.89794921875,"width":299.4111328125,"height":39.556640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,56.0]],"size":{"x":311.0,"y":48.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"WHEN in the customer journey do TPCs call? (Triggers, journey stages)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":24.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1535":{"type":"TEXT","id":"39:1535","name":"Prioritize Further Research: Conduct usability testing (forms/workflows), heuristic evaluations (web/IVR), and cross-functional Service Blueprinting.","absoluteBoundingBox":{"x":8284.0,"y":12347.3330078125,"width":588.0,"height":75.0},"isolatedAbsoluteRenderBounds":{"x":8284.5244140625,"y":12352.494140625,"width":553.3642578125,"height":67.7255859375},"relativeTransform":[[1.0,0.0,77.0],[0.0,1.0,15.0]],"size":{"x":588.0,"y":75.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,0,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Prioritize Further Research: Conduct usability testing (forms/workflows), heuristic evaluations (web/IVR), and cross-functional Service Blueprinting.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":25.1999988555908,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"44:80":{"type":"FRAME","id":"44:80","name":"Frame 10","absoluteBoundingBox":{"x":9544.0,"y":10306.666015625,"width":244.0,"height":155.0},"isolatedAbsoluteRenderBounds":{"x":9544.0,"y":10306.666015625,"width":244.0,"height":155.0},"relativeTransform":[[1.0,0.0,278.0],[0.0,1.0,708.0]],"size":{"x":244.0,"y":155.0},"fills":[{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.268015891313553,"g":0.125383213162422,"b":0.736666142940521,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[30.0,30.0,30.0,30.0],"cornerRadius":30.0,"paddingRight":64.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["44:81","44:82","44:83"]},"26:10490":{"type":"TEXT","id":"26:10490","name":"A bold headline that
grabs attention.","absoluteBoundingBox":{"x":8082.0,"y":6384.3330078125,"width":960.0,"height":70.0},"isolatedAbsoluteRenderBounds":{"x":8372.9599609375,"y":6393.12841796875,"width":379.8916015625,"height":63.02294921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":960.0,"y":70.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Key Findings","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":64.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-1.28,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":70.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1239":{"type":"RECTANGLE","id":"39:1239","name":"Image","absoluteBoundingBox":{"x":9432.0,"y":14623.666015625,"width":468.0,"height":186.0},"isolatedAbsoluteRenderBounds":{"x":9432.0,"y":14623.666015625,"width":468.0,"height":186.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":468.0,"y":186.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"3c2e61af5fff80847dbcf853da05f9552d461626","originalImageWidth":705,"originalImageHeight":705,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"137:30":{"type":"TEXT","id":"137:30","name":"Company Computershare","absoluteBoundingBox":{"x":8378.0,"y":516.5,"width":104.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":8378.677734375,"y":520.653381347656,"width":101.833984375,"height":31.7102661132812},"relativeTransform":[[1.0,0.0,216.0],[0.0,1.0,12.0]],"size":{"x":104.0,"y":38.0},"fills":[{"opacity":0.449999988079071,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,3,3,3,3,3,3,3,3,3,3,3,3,3],"characters":"Company\nComputershare","lineIndentations":[0,0],"lineTypes":["NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":12.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.06,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":17.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"3":{"fontSize":14.0,"fills":[{"opacity":0.600000023841858,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"3:1877":{"type":"FRAME","id":"3:1877","name":"Mobile","absoluteBoundingBox":{"x":10130.0,"y":100.0,"width":375.0,"height":19706.0},"isolatedAbsoluteRenderBounds":{"x":10130.0,"y":100.0,"width":375.0,"height":19706.0},"relativeTransform":[[1.0,0.0,2272.0],[0.0,1.0,100.0]],"size":{"x":375.0,"y":19706.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"overflowDirection":"VERTICAL_SCROLLING","layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","isBreakpointFrame":true,"children":["3:1878","3:1883","3:1885","6:2743","6:2963","15:3119","15:4420","3:1893","15:4020","26:10518","27:41","111:241","3:1900","20:8455","28:259","28:305","28:309","26:10374","39:1389","33:1150","32:624","39:1636","254:6270"]},"15:3192":{"type":"FRAME","id":"15:3192","name":"Row 4","absoluteBoundingBox":{"x":10154.0,"y":3391.0,"width":327.0,"height":153.0},"isolatedAbsoluteRenderBounds":{"x":10154.0,"y":3391.0,"width":327.0,"height":153.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,338.0]],"size":{"x":327.0,"y":153.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisSizingMode":"FIXED","children":["15:3193","15:3197"]},"33:1142":{"type":"FRAME","id":"33:1142","name":"Container","absoluteBoundingBox":{"x":7922.0,"y":12535.3330078125,"width":1280.0,"height":294.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":12535.3330078125,"width":1280.0,"height":294.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,12435.3330078125]],"size":{"x":1280.0,"y":294.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":120.0,"paddingRight":64.0,"paddingBottom":80.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["33:1143"]},"6:2966":{"type":"TEXT","id":"6:2966","name":"The Approach","absoluteBoundingBox":{"x":10154.0,"y":2325.0,"width":327.0,"height":38.0},"isolatedAbsoluteRenderBounds":{"x":10209.630859375,"y":2332.72729492188,"width":215.0078125,"height":29.818115234375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":38.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The Approach","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.32,"letterSpacingValue":-1.0,"letterSpacingUnit":"PERCENT","lineHeightPx":38.4000015258789,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"17:5282":{"type":"FRAME","id":"17:5282","name":"Card 7","absoluteBoundingBox":{"x":8763.5,"y":5490.3330078125,"width":373.0,"height":578.0},"isolatedAbsoluteRenderBounds":{"x":8731.5,"y":5470.3330078125,"width":437.0,"height":642.0},"relativeTransform":[[1.0,0.0,787.5],[0.0,1.0,60.5]],"size":{"x":373.0,"y":578.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[{"opacity":0.100000001490116,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"effects":[{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0399999991059303},"blendMode":"NORMAL","offset":{"x":0.0,"y":12.0},"radius":32.0,"showShadowBehindNode":false,"spread":0.0},{"type":"DROP_SHADOW","visible":true,"color":{"r":0.0,"g":0.0,"b":0.0,"a":0.0199999995529652},"blendMode":"NORMAL","offset":{"x":0.0,"y":4.0},"radius":8.0,"showShadowBehindNode":false,"spread":0.0}],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"GRID","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","gridColumnCount":1,"gridRowCount":3,"gridRowGap":24.0,"gridColumnGap":24.0,"gridColumnsSizing":"repeat(1,minmax(0,1fr))","gridRowsSizing":"repeat(3,minmax(0,1fr))","children":["17:5283","17:5288","17:5289"]},"39:1378":{"type":"SVG","id":"39:1378","name":"Checkmark","absoluteBoundingBox":{"x":9388.0,"y":12644.666015625,"width":24.0,"height":24.0},"isolatedAbsoluteRenderBounds":{"x":9388.0,"y":12644.666015625,"width":24.0,"height":24.0},"relativeTransform":[[1.0,0.0,45.0],[0.0,1.0,15.0]],"size":{"x":24.0,"y":24.0},"fills":[],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":2.0,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"85bd56518c02e17213be1d2367e0fb8159617e7a"},"15:4245":{"type":"FRAME","id":"15:4245","name":"Testimonial wall 1","absoluteBoundingBox":{"x":7922.0,"y":3462.33325195312,"width":1280.0,"height":758.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":3462.33325195312,"width":1280.0,"height":758.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,3362.33325195312]],"size":{"x":1280.0,"y":758.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":50.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":120.0,"paddingRight":64.0,"paddingBottom":120.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["15:4246","15:4249"]},"6:2778":{"type":"FRAME","id":"6:2778","name":"Feature","absoluteBoundingBox":{"x":10170.0,"y":1675.0,"width":295.0,"height":180.0},"isolatedAbsoluteRenderBounds":{"x":10170.0,"y":1675.0,"width":295.0,"height":180.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,163.0]],"size":{"x":295.0,"y":180.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":15.0,"paddingRight":20.0,"paddingBottom":15.0,"paddingLeft":20.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"primaryAxisSizingMode":"FIXED","children":["6:2779","6:2781"]},"39:1270":{"type":"RECTANGLE","id":"39:1270","name":"Image","absoluteBoundingBox":{"x":9432.0,"y":15021.666015625,"width":468.0,"height":186.0},"isolatedAbsoluteRenderBounds":{"x":9432.0,"y":15021.666015625,"width":468.0,"height":186.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":468.0,"y":186.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"eb2cc929904770eff87360c36d219662c8ce35c9","originalImageWidth":478,"originalImageHeight":478,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"16:4998":{"type":"FRAME","id":"16:4998","name":"Text block 8","absoluteBoundingBox":{"x":8578.0,"y":4012.33325195312,"width":560.0,"height":88.0},"isolatedAbsoluteRenderBounds":{"x":8578.0,"y":4012.33325195312,"width":560.0,"height":88.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,240.0]],"size":{"x":560.0,"y":88.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","minWidth":324.0,"strokes":[{"opacity":0.150000005960464,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"individualStrokeWeights":{"top":1.0,"right":0.0,"bottom":0.0,"left":0.0},"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["16:4999","16:5000"]},"197:3554":{"type":"TEXT","id":"197:3554","name":"Contact","absoluteBoundingBox":{"x":8671.5,"y":167.5,"width":61.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":8671.5,"y":167.5,"width":61.0,"height":23.0},"relativeTransform":[[1.0,0.0,187.0],[0.0,1.0,0.0]],"size":{"x":61.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Contact","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1209":{"type":"FRAME","id":"39:1209","name":"Body","absoluteBoundingBox":{"x":9456.0,"y":14453.666015625,"width":420.0,"height":96.0},"isolatedAbsoluteRenderBounds":{"x":9456.0,"y":14453.666015625,"width":420.0,"height":96.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,42.0]],"size":{"x":420.0,"y":96.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":15.0,"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:1210","39:1211"]},"81:120":{"type":"RECTANGLE","id":"81:120","name":"Image","absoluteBoundingBox":{"x":11074.0,"y":6365.0,"width":80.0,"height":80.0},"targetAspectRatio":{"x":48.0,"y":48.0},"isolatedAbsoluteRenderBounds":{"x":11074.0,"y":6365.0,"width":80.0,"height":80.0},"relativeTransform":[[1.0,0.0,114.0],[0.0,1.0,0.0]],"size":{"x":80.0,"y":80.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"c78946483f03bf6a3a932061a98cede1e609d2a0","originalImageWidth":591,"originalImageHeight":592,"visible":true,"opacity":1.0,"rotation":0.0},{"opacity":0.119999997317791,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.444710105657578,"g":0.736666142940521,"b":0.125383213162422,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[8.0,8.0,8.0,8.0],"cornerRadius":8.0},"17:5286":{"type":"TEXT","id":"17:5286","name":"Affinity Diagramming","absoluteBoundingBox":{"x":8795.5,"y":5618.3330078125,"width":309.0,"height":36.0},"isolatedAbsoluteRenderBounds":{"x":8828.833984375,"y":5627.03466796875,"width":241.34375,"height":23.47998046875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":309.0,"y":36.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Affinity Diagramming","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","paragraphSpacing":16.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.12,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":36.0,"lineHeightPercent":123.943664550781,"lineHeightPercentFontSize":150.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:1621":{"type":"TEXT","id":"39:1621","name":"Sample Limitations","absoluteBoundingBox":{"x":9298.0,"y":15846.666015625,"width":178.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":9298.9091796875,"y":15848.4169921875,"width":175.37890625,"height":19.33984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,24.0]],"size":{"x":178.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.100000001490116,"g":0.100000001490116,"b":0.100000001490116,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Sample Limitations","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Semi Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.4,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":20.0,"lineHeightPercent":82.6291122436523,"lineHeightPercentFontSize":100.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"42:2145":{"type":"FRAME","id":"42:2145","name":"Journey Steps","absoluteBoundingBox":{"x":7922.0,"y":9776.3330078125,"width":1280.0,"height":264.0},"isolatedAbsoluteRenderBounds":{"x":7922.0,"y":9776.3330078125,"width":1280.0,"height":264.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,468.0]],"size":{"x":1280.0,"y":264.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":8.0,"paddingBottom":32.0,"paddingLeft":8.0,"clipsContent":true,"layoutMode":"HORIZONTAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["44:7","42:2149","44:30","44:53","44:76"]},"15:3997":{"type":"FRAME","id":"15:3997","name":"Cards","absoluteBoundingBox":{"x":9330.0,"y":5175.66650390625,"width":672.0,"height":693.0},"isolatedAbsoluteRenderBounds":{"x":9330.0,"y":5175.66650390625,"width":672.0,"height":693.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,322.0]],"size":{"x":672.0,"y":693.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.699999988079071,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":100.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"},"scrollTransform":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"PAGE_HEIGHT","transition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.300000011920929,"delay":0.0},"fromState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"toState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"scrollTransform"}},"clipsContent":true,"overflowDirection":"HORIZONTAL_SCROLLING","layoutMode":"HORIZONTAL","itemSpacing":15.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["15:3998","17:5237","17:5290"]},"197:3551":{"type":"FRAME","id":"197:3551","name":"Nav","absoluteBoundingBox":{"x":8484.5,"y":167.5,"width":155.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":8484.5,"y":167.5,"width":155.0,"height":23.0},"relativeTransform":[[1.0,0.0,562.5],[0.0,1.0,67.5]],"size":{"x":155.0,"y":23.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","children":["197:3552","197:3553","197:3554"]}},"assetIdToGuid":{"VariableCollectionId:616d30e8eeb39ca45e47d94d46a1ce241d6ced0c/855:210":"3:1535","VariableID:59e7e9f91a8926f9acdc3137eabecf817c18621c/855:134":"3:1534","VariableCollectionId:9c8829d931e5edf32af8feea8eb3b09c7913e2e7/855:210":"3:1533","VariableID:83bb4e0a279d531c1b8fb210d760aec9ddeae4dc/855:173":"3:1536"},"guidToUrl":{"3:84":"/","3:1820":"/third-party-callers","228:462":"/administrative-burden-in-government","306:760":"/agm-service-blueprint-project","140:2":"/creatorconversations"},"fonts":{"Inter:Regular":{"id":"Inter_1","url":"/_woff/v2/Inter_1/Inter_1.woff2","source":1,"italic":false,"weight":400,"variationAxes":[{"tag":"wght","value":400.0,"name":"Weight"},{"tag":"slnt","value":0.0,"name":"Slant"}],"subsets":{"baseUrl":"/_woff/v2/Inter_1/","subsetMappings":[{"unicodeRange":"U+0000-00A0,U+00A2-00A9,U+00AC-00AE,U+00B0-00B7,U+00B9-00BA,U+00BC-00BE,U+00D7,U+00F7,U+2000-206F,U+2074,U+20AC,U+2122,U+2190-21BB,U+2212,U+2215,U+F8FF,U+FEFF,U+FFFD","file":"Inter_1-english.woff2"},{"unicodeRange":"U+00A1,U+00AA-00AB,U+00AF,U+00B8,U+00BB,U+00BF-00D6,U+00D8-00F6,U+00F8-00FF,U+0131,U+0152-0153,U+02B0-02FF","file":"Inter_1-rest-latin.woff2"},{"unicodeRange":"U+0100-0130,U+0132-0151,U+0154-017F","file":"Inter_1-latin-extended-a.woff2"},{"unicodeRange":"U+0180-024F","file":"Inter_1-latin-extended-b.woff2"},{"unicodeRange":"U+1E00-1EFF","file":"Inter_1-latin-extended-additional.woff2"},{"unicodeRange":"U+0250-02AF,U+0300-1DFF,U+1F00-1FFF,U+2070-2073,U+2075-20AB,U+20AD-2121,U+2123-218F,U+21BC-2211,U+2213-2214,U+2216-F8FE,U+F900-FEFE,U+FF00-FFFC,U+FFFE-FFFF","file":"Inter_1-rest.woff2"}]}},"Inter:Bold Italic":{"id":"Inter_1","url":"/_woff/v2/Inter_1/Inter_1.woff2","source":1,"italic":true,"weight":700,"variationAxes":[{"tag":"wght","value":700.0,"name":"Weight"},{"tag":"slnt","value":-10.0,"name":"Slant"}],"subsets":{"baseUrl":"/_woff/v2/Inter_1/","subsetMappings":[{"unicodeRange":"U+0000-00A0,U+00A2-00A9,U+00AC-00AE,U+00B0-00B7,U+00B9-00BA,U+00BC-00BE,U+00D7,U+00F7,U+2000-206F,U+2074,U+20AC,U+2122,U+2190-21BB,U+2212,U+2215,U+F8FF,U+FEFF,U+FFFD","file":"Inter_1-english.woff2"},{"unicodeRange":"U+00A1,U+00AA-00AB,U+00AF,U+00B8,U+00BB,U+00BF-00D6,U+00D8-00F6,U+00F8-00FF,U+0131,U+0152-0153,U+02B0-02FF","file":"Inter_1-rest-latin.woff2"},{"unicodeRange":"U+0100-0130,U+0132-0151,U+0154-017F","file":"Inter_1-latin-extended-a.woff2"},{"unicodeRange":"U+0180-024F","file":"Inter_1-latin-extended-b.woff2"},{"unicodeRange":"U+1E00-1EFF","file":"Inter_1-latin-extended-additional.woff2"},{"unicodeRange":"U+0250-02AF,U+0300-1DFF,U+1F00-1FFF,U+2070-2073,U+2075-20AB,U+20AD-2121,U+2123-218F,U+21BC-2211,U+2213-2214,U+2216-F8FE,U+F900-FEFE,U+FF00-FFFC,U+FFFE-FFFF","file":"Inter_1-rest.woff2"}]}},"Inter:Semi Bold Italic":{"id":"Inter_1","url":"/_woff/v2/Inter_1/Inter_1.woff2","source":1,"italic":true,"weight":600,"variationAxes":[{"tag":"wght","value":600.0,"name":"Weight"},{"tag":"slnt","value":-10.0,"name":"Slant"}],"subsets":{"baseUrl":"/_woff/v2/Inter_1/","subsetMappings":[{"unicodeRange":"U+0000-00A0,U+00A2-00A9,U+00AC-00AE,U+00B0-00B7,U+00B9-00BA,U+00BC-00BE,U+00D7,U+00F7,U+2000-206F,U+2074,U+20AC,U+2122,U+2190-21BB,U+2212,U+2215,U+F8FF,U+FEFF,U+FFFD","file":"Inter_1-english.woff2"},{"unicodeRange":"U+00A1,U+00AA-00AB,U+00AF,U+00B8,U+00BB,U+00BF-00D6,U+00D8-00F6,U+00F8-00FF,U+0131,U+0152-0153,U+02B0-02FF","file":"Inter_1-rest-latin.woff2"},{"unicodeRange":"U+0100-0130,U+0132-0151,U+0154-017F","file":"Inter_1-latin-extended-a.woff2"},{"unicodeRange":"U+0180-024F","file":"Inter_1-latin-extended-b.woff2"},{"unicodeRange":"U+1E00-1EFF","file":"Inter_1-latin-extended-additional.woff2"},{"unicodeRange":"U+0250-02AF,U+0300-1DFF,U+1F00-1FFF,U+2070-2073,U+2075-20AB,U+20AD-2121,U+2123-218F,U+21BC-2211,U+2213-2214,U+2216-F8FE,U+F900-FEFE,U+FF00-FFFC,U+FFFE-FFFF","file":"Inter_1-rest.woff2"}]}},"Inter:Semi Bold":{"id":"Inter_1","url":"/_woff/v2/Inter_1/Inter_1.woff2","source":1,"italic":false,"weight":600,"variationAxes":[{"tag":"wght","value":600.0,"name":"Weight"},{"tag":"slnt","value":0.0,"name":"Slant"}],"subsets":{"baseUrl":"/_woff/v2/Inter_1/","subsetMappings":[{"unicodeRange":"U+0000-00A0,U+00A2-00A9,U+00AC-00AE,U+00B0-00B7,U+00B9-00BA,U+00BC-00BE,U+00D7,U+00F7,U+2000-206F,U+2074,U+20AC,U+2122,U+2190-21BB,U+2212,U+2215,U+F8FF,U+FEFF,U+FFFD","file":"Inter_1-english.woff2"},{"unicodeRange":"U+00A1,U+00AA-00AB,U+00AF,U+00B8,U+00BB,U+00BF-00D6,U+00D8-00F6,U+00F8-00FF,U+0131,U+0152-0153,U+02B0-02FF","file":"Inter_1-rest-latin.woff2"},{"unicodeRange":"U+0100-0130,U+0132-0151,U+0154-017F","file":"Inter_1-latin-extended-a.woff2"},{"unicodeRange":"U+0180-024F","file":"Inter_1-latin-extended-b.woff2"},{"unicodeRange":"U+1E00-1EFF","file":"Inter_1-latin-extended-additional.woff2"},{"unicodeRange":"U+0250-02AF,U+0300-1DFF,U+1F00-1FFF,U+2070-2073,U+2075-20AB,U+20AD-2121,U+2123-218F,U+21BC-2211,U+2213-2214,U+2216-F8FE,U+F900-FEFE,U+FF00-FFFC,U+FFFE-FFFF","file":"Inter_1-rest.woff2"}]}},"Inter:Bold":{"id":"Inter_1","url":"/_woff/v2/Inter_1/Inter_1.woff2","source":1,"italic":false,"weight":700,"variationAxes":[{"tag":"wght","value":700.0,"name":"Weight"},{"tag":"slnt","value":0.0,"name":"Slant"}],"subsets":{"baseUrl":"/_woff/v2/Inter_1/","subsetMappings":[{"unicodeRange":"U+0000-00A0,U+00A2-00A9,U+00AC-00AE,U+00B0-00B7,U+00B9-00BA,U+00BC-00BE,U+00D7,U+00F7,U+2000-206F,U+2074,U+20AC,U+2122,U+2190-21BB,U+2212,U+2215,U+F8FF,U+FEFF,U+FFFD","file":"Inter_1-english.woff2"},{"unicodeRange":"U+00A1,U+00AA-00AB,U+00AF,U+00B8,U+00BB,U+00BF-00D6,U+00D8-00F6,U+00F8-00FF,U+0131,U+0152-0153,U+02B0-02FF","file":"Inter_1-rest-latin.woff2"},{"unicodeRange":"U+0100-0130,U+0132-0151,U+0154-017F","file":"Inter_1-latin-extended-a.woff2"},{"unicodeRange":"U+0180-024F","file":"Inter_1-latin-extended-b.woff2"},{"unicodeRange":"U+1E00-1EFF","file":"Inter_1-latin-extended-additional.woff2"},{"unicodeRange":"U+0250-02AF,U+0300-1DFF,U+1F00-1FFF,U+2070-2073,U+2075-20AB,U+20AD-2121,U+2123-218F,U+21BC-2211,U+2213-2214,U+2216-F8FE,U+F900-FEFE,U+FF00-FFFC,U+FFFE-FFFF","file":"Inter_1-rest.woff2"}]}},"Inter:Medium":{"id":"Inter_1","url":"/_woff/v2/Inter_1/Inter_1.woff2","source":1,"italic":false,"weight":500,"variationAxes":[{"tag":"wght","value":500.0,"name":"Weight"},{"tag":"slnt","value":0.0,"name":"Slant"}],"subsets":{"baseUrl":"/_woff/v2/Inter_1/","subsetMappings":[{"unicodeRange":"U+0000-00A0,U+00A2-00A9,U+00AC-00AE,U+00B0-00B7,U+00B9-00BA,U+00BC-00BE,U+00D7,U+00F7,U+2000-206F,U+2074,U+20AC,U+2122,U+2190-21BB,U+2212,U+2215,U+F8FF,U+FEFF,U+FFFD","file":"Inter_1-english.woff2"},{"unicodeRange":"U+00A1,U+00AA-00AB,U+00AF,U+00B8,U+00BB,U+00BF-00D6,U+00D8-00F6,U+00F8-00FF,U+0131,U+0152-0153,U+02B0-02FF","file":"Inter_1-rest-latin.woff2"},{"unicodeRange":"U+0100-0130,U+0132-0151,U+0154-017F","file":"Inter_1-latin-extended-a.woff2"},{"unicodeRange":"U+0180-024F","file":"Inter_1-latin-extended-b.woff2"},{"unicodeRange":"U+1E00-1EFF","file":"Inter_1-latin-extended-additional.woff2"},{"unicodeRange":"U+0250-02AF,U+0300-1DFF,U+1F00-1FFF,U+2070-2073,U+2075-20AB,U+20AD-2121,U+2123-218F,U+21BC-2211,U+2213-2214,U+2216-F8FE,U+F900-FEFE,U+FF00-FFFC,U+FFFE-FFFF","file":"Inter_1-rest.woff2"}]}}},"assets":{"57ff6da7625fbefde975bf22df11030fdabd1803":{"type":"GENERATED_ASSET","url":"57ff6da7625fbefde975bf22df11030fdabd1803.svg","size":{"x":24.0,"y":24.0},"offsets":{"left":{"value":0.0,"unit":"PERCENT"},"right":{"value":0.0,"unit":"PERCENT"},"top":{"value":0.0,"unit":"PERCENT"},"bottom":{"value":0.0,"unit":"PERCENT"}},"format":"SVG"},"8d8818922335f2bf1d4952bf6ac999fd9360d61a":{"type":"PAINT_ASSET","url":"8d8818922335f2bf1d4952bf6ac999fd9360d61a.png","size":{"x":2621.0,"y":1598.0}},"3c2e61af5fff80847dbcf853da05f9552d461626":{"type":"PAINT_ASSET","url":"3c2e61af5fff80847dbcf853da05f9552d461626.png","size":{"x":705.0,"y":705.0}},"e64a1b409ebc5b362ff451709c61f5330d3edc12":{"type":"PAINT_ASSET","url":"e64a1b409ebc5b362ff451709c61f5330d3edc12.png","size":{"x":2621.0,"y":1598.0}},"042fa130996a33258068724c30b106581a4f4a87":{"type":"PAINT_ASSET","url":"042fa130996a33258068724c30b106581a4f4a87.png","size":{"x":694.0,"y":695.0}},"49d2c9b282c5b5f06f1871a80adf6096ef231f91":{"type":"PAINT_ASSET","url":"49d2c9b282c5b5f06f1871a80adf6096ef231f91.png","size":{"x":2621.0,"y":1598.0}},"4a928f5e599d9fed5f93d5fa8e8b0583eb4583cf":{"type":"PAINT_ASSET","url":"4a928f5e599d9fed5f93d5fa8e8b0583eb4583cf.png","size":{"x":2621.0,"y":1598.0}},"0829879a073e95107dd6ce74a5494ff366527b83":{"type":"PAINT_ASSET","url":"0829879a073e95107dd6ce74a5494ff366527b83.png","size":{"x":700.0,"y":603.0}},"afe17b47905a1f3498944aac61b527d2096478c6":{"type":"PAINT_ASSET","url":"afe17b47905a1f3498944aac61b527d2096478c6.png","size":{"x":3510.0,"y":1966.0}},"edf4a4f4f3e64ffb6da74eab07484454aca61905":{"type":"GENERATED_ASSET","url":"edf4a4f4f3e64ffb6da74eab07484454aca61905.svg","size":{"x":24.0,"y":24.0},"offsets":{"left":{"value":0.0,"unit":"PERCENT"},"right":{"value":0.0,"unit":"PERCENT"},"top":{"value":0.0,"unit":"PERCENT"},"bottom":{"value":0.0,"unit":"PERCENT"}},"format":"SVG"},"f94961f07ce57cc707cb4c8d448a954f0e6b5860":{"type":"PAINT_ASSET","url":"f94961f07ce57cc707cb4c8d448a954f0e6b5860.png","size":{"x":582.0,"y":582.0}},"d0573dc7cb947f1d06ef1b8bb31d79d3f9e987fd":{"type":"PAINT_ASSET","url":"d0573dc7cb947f1d06ef1b8bb31d79d3f9e987fd.png","size":{"x":612.0,"y":613.0}},"cbe8889bb5f215f50e6878d1ac443c65bae43b17":{"type":"PAINT_ASSET","url":"cbe8889bb5f215f50e6878d1ac443c65bae43b17.png","size":{"x":607.0,"y":607.0}},"9488c7f9acf3eb4a9ec2a3d09b2dd54aa7e662c1":{"type":"PAINT_ASSET","url":"9488c7f9acf3eb4a9ec2a3d09b2dd54aa7e662c1.png","size":{"x":585.0,"y":586.0}},"1b4ec4fdc7879abd4b1cae3f8d25f9bad78ff5bb":{"type":"PAINT_ASSET","url":"1b4ec4fdc7879abd4b1cae3f8d25f9bad78ff5bb.png","size":{"x":668.0,"y":669.0}},"54c3ac66c6ff0aecc4570e014c9a7f611e7ddf67":{"type":"PAINT_ASSET","url":"54c3ac66c6ff0aecc4570e014c9a7f611e7ddf67.png","size":{"x":575.0,"y":575.0}},"f4f4d239697c027bba0dfc7a7833287fed1ef9c9":{"type":"GENERATED_ASSET","url":"f4f4d239697c027bba0dfc7a7833287fed1ef9c9.svg","size":{"x":24.0,"y":24.0},"offsets":{"left":{"value":0.0,"unit":"PERCENT"},"right":{"value":0.0,"unit":"PERCENT"},"top":{"value":0.0,"unit":"PERCENT"},"bottom":{"value":0.0,"unit":"PERCENT"}},"format":"SVG"},"7f8827a58dec132c72000076b774c163a38777a8":{"type":"PAINT_ASSET","url":"7f8827a58dec132c72000076b774c163a38777a8.png","size":{"x":576.0,"y":576.0}},"4c074c46de5016776d91c1e16571346c604044c4":{"type":"GENERATED_ASSET","url":"4c074c46de5016776d91c1e16571346c604044c4.svg","size":{"x":24.0,"y":24.0},"offsets":{"left":{"value":0.0,"unit":"PERCENT"},"right":{"value":0.0,"unit":"PERCENT"},"top":{"value":0.0,"unit":"PERCENT"},"bottom":{"value":0.0,"unit":"PERCENT"}},"format":"SVG"},"58532aa28603504c46e2e6169d940f0fe52fcd81":{"type":"PAINT_ASSET","url":"58532aa28603504c46e2e6169d940f0fe52fcd81.png","size":{"x":2621.0,"y":1598.0}},"4a356ae34ecf048dac38a16bc82a3ded33266d22":{"type":"PAINT_ASSET","url":"4a356ae34ecf048dac38a16bc82a3ded33266d22.png","size":{"x":2560.0,"y":1406.0}},"b321bcc3e3c27735c5485aa062dac7c91b09c286":{"type":"PAINT_ASSET","url":"b321bcc3e3c27735c5485aa062dac7c91b09c286.png","size":{"x":602.0,"y":602.0}},"4e77eb2d6d12e91c47452249141d7bef62b50425":{"type":"PAINT_ASSET","url":"4e77eb2d6d12e91c47452249141d7bef62b50425.png","size":{"x":1200.0,"y":1200.0}},"7054e409254d9a3642bd43b9ebb7f60a4b949bd1":{"type":"GENERATED_ASSET","url":"7054e409254d9a3642bd43b9ebb7f60a4b949bd1.svg","size":{"x":24.0,"y":24.0},"offsets":{"left":{"value":0.0,"unit":"PERCENT"},"right":{"value":0.0,"unit":"PERCENT"},"top":{"value":0.0,"unit":"PERCENT"},"bottom":{"value":0.0,"unit":"PERCENT"}},"format":"SVG"},"85bd56518c02e17213be1d2367e0fb8159617e7a":{"type":"GENERATED_ASSET","url":"85bd56518c02e17213be1d2367e0fb8159617e7a.svg","size":{"x":24.0,"y":24.0},"offsets":{"left":{"value":0.0,"unit":"PERCENT"},"right":{"value":0.0,"unit":"PERCENT"},"top":{"value":0.0,"unit":"PERCENT"},"bottom":{"value":0.0,"unit":"PERCENT"}},"format":"SVG"},"0ea17d1da178a9e16457fe8efe71ffcd441210ce":{"type":"PAINT_ASSET","url":"0ea17d1da178a9e16457fe8efe71ffcd441210ce.png","size":{"x":598.0,"y":599.0}},"37a969eff1a6f3896cb56a0d3d056bca8483f359":{"type":"PAINT_ASSET","url":"37a969eff1a6f3896cb56a0d3d056bca8483f359.png","size":{"x":2304.0,"y":1792.0}},"4cc39db6818f18510c1c1bf81430c539557b0c6a":{"type":"PAINT_ASSET","url":"4cc39db6818f18510c1c1bf81430c539557b0c6a.png","size":{"x":634.0,"y":634.0}},"c78946483f03bf6a3a932061a98cede1e609d2a0":{"type":"PAINT_ASSET","url":"c78946483f03bf6a3a932061a98cede1e609d2a0.png","size":{"x":591.0,"y":592.0}},"eb2cc929904770eff87360c36d219662c8ce35c9":{"type":"PAINT_ASSET","url":"eb2cc929904770eff87360c36d219662c8ce35c9.png","size":{"x":478.0,"y":478.0}},"a16ac4ed5972954e5de3047ff51afd95866fa67f":{"type":"PAINT_ASSET","url":"a16ac4ed5972954e5de3047ff51afd95866fa67f.png","size":{"x":724.0,"y":723.0}},"bcd4a6394b25794bc8e0088cf1fffc7f66675858":{"type":"GENERATED_ASSET","url":"bcd4a6394b25794bc8e0088cf1fffc7f66675858.svg","size":{"x":24.0,"y":24.0},"offsets":{"left":{"value":0.0,"unit":"PERCENT"},"right":{"value":0.0,"unit":"PERCENT"},"top":{"value":0.0,"unit":"PERCENT"},"bottom":{"value":0.0,"unit":"PERCENT"}},"format":"SVG"},"2cd7a23469fde25ba2846b6d22860b848be927c6":{"type":"GENERATED_ASSET","url":"2cd7a23469fde25ba2846b6d22860b848be927c6.png","size":{"x":48.0,"y":48.0},"offsets":{"top":{"value":0,"unit":"PIXELS"},"right":{"value":0,"unit":"PIXELS"},"bottom":{"value":0,"unit":"PIXELS"},"left":{"value":0,"unit":"PIXELS"}},"format":"PNG"},"b90c6c29ccf98cf30474caa005c5d81dff7ebfbd":{"type":"PAINT_ASSET","url":"b90c6c29ccf98cf30474caa005c5d81dff7ebfbd.png","size":{"x":579.0,"y":579.0}},"db7b901b87b4a304cc1384fd13c9cdc2461d7540":{"type":"GENERATED_ASSET","url":"db7b901b87b4a304cc1384fd13c9cdc2461d7540.svg","size":{"x":24.0,"y":24.0},"offsets":{"left":{"value":0.0,"unit":"PERCENT"},"right":{"value":0.0,"unit":"PERCENT"},"top":{"value":0.0,"unit":"PERCENT"},"bottom":{"value":0.0,"unit":"PERCENT"}},"format":"SVG"},"620d7b0c6eac18c9eb20531029bd7b6187052044":{"type":"GENERATED_ASSET","url":"620d7b0c6eac18c9eb20531029bd7b6187052044.svg","size":{"x":24.0,"y":24.0},"offsets":{"left":{"value":0.0,"unit":"PERCENT"},"right":{"value":0.0,"unit":"PERCENT"},"top":{"value":0.0,"unit":"PERCENT"},"bottom":{"value":0.0,"unit":"PERCENT"}},"format":"SVG"}},"stablePathToAssetInfo":{"6:2570":{"hash":"85bd56518c02e17213be1d2367e0fb8159617e7a"},"39:1395":{"hash":"620d7b0c6eac18c9eb20531029bd7b6187052044"},"39:1407":{"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"15:3461":{"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"15:3551":{"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"39:1403":{"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"15:3194":{"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"15:3473":{"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"6:2783":{"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"15:3512":{"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"39:1365":{"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"6:2775":{"hash":"620d7b0c6eac18c9eb20531029bd7b6187052044"},"254:6236":{"hash":"edf4a4f4f3e64ffb6da74eab07484454aca61905"},"39:1525":{"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"39:1386":{"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"39:1382":{"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"39:1529":{"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"39:1378":{"hash":"85bd56518c02e17213be1d2367e0fb8159617e7a"},"15:3545":{"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"15:3272":{"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"6:2779":{"hash":"85bd56518c02e17213be1d2367e0fb8159617e7a"},"15:3188":{"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"15:3506":{"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"39:1374":{"hash":"620d7b0c6eac18c9eb20531029bd7b6187052044"},"254:6276":{"hash":"57ff6da7625fbefde975bf22df11030fdabd1803"},"15:3539":{"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"6:2896":{"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"39:1399":{"hash":"85bd56518c02e17213be1d2367e0fb8159617e7a"},"6:2683":{"hash":"620d7b0c6eac18c9eb20531029bd7b6187052044"},"254:6279":{"hash":"7054e409254d9a3642bd43b9ebb7f60a4b949bd1"},"15:3278":{"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"6:2687":{"hash":"85bd56518c02e17213be1d2367e0fb8159617e7a"},"254:6233":{"hash":"f4f4d239697c027bba0dfc7a7833287fed1ef9c9"},"6:2691":{"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"293:167":{"hash":"2cd7a23469fde25ba2846b6d22860b848be927c6"},"15:3467":{"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"15:3266":{"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"39:1361":{"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"39:1357":{"hash":"85bd56518c02e17213be1d2367e0fb8159617e7a"},"39:1533":{"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"15:3182":{"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"6:2892":{"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"6:2900":{"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"254:6262":{"hash":"f4f4d239697c027bba0dfc7a7833287fed1ef9c9"},"6:2574":{"hash":"db7b901b87b4a304cc1384fd13c9cdc2461d7540"},"39:1353":{"hash":"620d7b0c6eac18c9eb20531029bd7b6187052044"},"15:3500":{"hash":"4c074c46de5016776d91c1e16571346c604044c4"},"254:6265":{"hash":"bcd4a6394b25794bc8e0088cf1fffc7f66675858"},"6:2566":{"hash":"620d7b0c6eac18c9eb20531029bd7b6187052044"}},"animateRootIds":[],"siteSettings":{"title":"Josue Reyes - Portfolio","scalingMode":"REFLOW","blockSearchIndexing":true,"googleAnalyticsID":"G-XJ9G2D95X4","faviconFilename":"2cd7a23469fde25ba2846b6d22860b848be927c6.png","labs":{"E5FBBA911B2B7A09E649D4BE6CDF8591EAEFC881":false}},"sourceCodeHash":""}